Premvet Knowledge Library
FAQ
Q) What does the asterisks beside the Telephone mean?
A) The ** beside the telephone field indicates there are additional numbers for this record. To
access them you can:
•
Press F1 to see all numbers
•
A for additional (and possibly P for Phone)
It is best to alter the defaults so you are asked when adding a new record for the additional
numbers and also when you select 'A' the system defaults to the numbers screen.
Q) Where do I find details on attaching X-Rays/Images/Letters
A) The Attachment Manager allows you to integrate a digital x-ray machine and enables the
system to attach jpeg copies of Dicom images, or even full Dicoms, to the record card.
Premvet will allow the practice to attach and view a multitude of different resources such as
digital x-rays, lab results and ultrasound recordings. This will not only save time for practice
staff, but reduce storage and provide a better experience for the client.
Q) When I send an eClaim to the Insurance company the system shows the dose
details - can I suppress them?
A) When scanning for work eClaims uses Analysis codes, for lines such as dose you can
(and should) exclude them.
Main Menu -> Misc -> Configure Reports -> 22 -> Analysis
Add code 232 to those being excluded.
Q) What do the YDU and NCC mean in the E-mail available field mean?
A) The E-Mail field on the Management Card has in addition to the Yes/No the options.
Yes there is an E-Mail address but don't use it for
YDU (Yes Dont Use)
Marketing/Mail-shots etc.
(No Client
No the client has not got an e-mail address or may have one
NCC
Confirmed)
but does not want you to have it.
Q) OS link errors - link is down' & 'link is up' messages.
A) This happens off and on and generally can be ignored.
The system is detecting the network link is fluctuating. If it's 'once in while' you can ignore it more frequent then check the connections between the Server and Switch/hub.
If it persists or you are concerned then please contact support as you may have a possible
hardware issue.
Q) I have pressed F4 and can't get out.
A) I have pressed F4 to switch user and I can't remember my password or user ID.
Just press the '*' and return and you will be logged out.
Q) How do I change the time
A) Login as admin, with your current admin password (default admin). Select option:
!
e Administrative menu
then
!
i Set the System Time
If you are connected to the Internet select the 'Sync with a time server' (then contact support
as your systems should be doing this automatically). If you are not connected to the net use
the 'manually Set' option and follow the on screen instructions.
Q) My printer at reception is faulty - how can I print to the office printer till it is fixed?
A) Two ways:
!
Press the Function Key F9, pick the 'Swap' option. Then default printer, then
the printer that you want to use.
The F9 option will remain in-force while you are logged in - if you want to
change it permanently (or for a few days) then:
!
Select: System Management ->
Setup -> Parameters ->
Hardware -> Device Settings ->
Modify THIS terminal - Option 2
This allows you to change the default printer. This will take affect the next time
you login and will remain as such until you change it back.
Q) I have used 'V' to view in the spooler and have lots of rubbish on the screen.
A) The View option shows you EXACTLY what is in the document, this includes all the codes
that will be sent to the printer e.g. to put it into condensed etc.
To just look at the spooled job then you should use the 'L’ (look) option - this will filter all the
printer codes out making it easier to read.
Q) My Star printer only prints pd
A) Switch the printer off and on again.
Switch the printer off, hold the two small keys on the top down, keep them held down while
you switch the printer back on again.
Q) I can access animals by number but not name?
A) This generally happens when a validation is interrupted. Use from the main menu:
System Main -> Setup -> Validation -> Fix Main Index
Q) How do I find out my top selling stock items?
A)
!
Main menu
!
Reports
!
DataMajor
!
Stored Reports
!
Stock related
!
Top 50 POM Items (By Quantity)
Q) I have gone into DataMajor and I see 'No Tables run vet -p wdb'
A) The most likely cause is that something clashed with the times that had been used to
schedule the DataMajor tables re-building. Use the Automation Manager to check for
clashes (usually a validation program) and adjust as required. The tables will usually re-build
the following night, if you need them in a hurry - press F6 to get a Vet> prompt and type vet p wdb.
Q) In the diary (Old Style) I get the message ' Page in use'.
A) This indicates that another user is making an appointment in this diary for the same date
as you. The message will show you the user ID and location of the terminal.
If you are 100% sure that user is not on the system then you can get past the lock by
entering an * at the 'Page In Use' prompt.
Please only use this option if you are sure that it is a rogue lock.
Q) I have heard about this `New Diary' how do I access it?
A) The new diary can co-exist with your existing diaries to allow you to play with them. It is
initially recommended that you enable them in your play area first. Enabling the new diaries
will switch on a few options e.g. the old style menus will disappear. When you are happy with
it in the play area you can switch into your live area whenever it suits.
New diaries are enabled by adding to params.txt: New_Diary = Yes