PUSAT DAYA PENGELUARAN NEGARA
National Productivity Centre
TRAINING
PROGRAMME
1985
FOR DEVELOPMENT
0000054020
NATIONAL Productivity Corporation - [productivity and quality
enhancement programmes].
DAVA
PENGELUARAN
5402U
PUSAT DAYA PENGELUARAN NEGARA
National Productivity Centre
FROGBAMME
1985
COURSES FOR DEVELOPMENT
OF MANAGEMENT
DAYA
PBVGBUARAN
Contents
Introduction
Courses
Management Accounting
Sales & Marketing
Management Development
• Industrial Engineering
16
• Quality Control Circle
21
• Industrial Relations
24
• Low Cost Automation
30
• Tourist Industry
32
Facilities of the Institute
49
Location
50
Introduction
THE NATIONAL PRODUCTIVITY CENTRE OF MALAYSIA
The Productivity Centre was established in 1962 as a joint project by the United
Nations Special Fund and the Federal Government with the International Labour Organisation as the executive agency.
In 1966 the National Productivity Council (Incorporation) Act No, 19 was passed by
Parliament and the Council became an autonomous body effective as from 1st March,
1966. The Act was subsequently amended by the National Productivity Council (Incorporation) (Amendment) Act 1975 (Act A305 of 1975) to keep in line with the expanding
activities of the Centre. The members of the Council are appointed by the Minister of
Trade and Industry.
The centre is subsidized by the Government until such time as it becomes selfsupporting.
OBJECTIVES
Among others, the objectives of the National Productivity Centre are:• raising standards of management including supervision at all levels;
• improving efficiency of industrial operations with particular reference to methods of
increasing productivity, of improving quality and output, of reducing costs and developing constructive labour/management relations;
• initiating training and other programmes that would best serve specific and local
requirements of the country.
METHOD OF INSTRUCTION
Question/answers and discussions are emphasised- Informal instruction in the
form of lectures, syndicate discussions and case studies creates an atmosphere
conducive to adult training. The Centre's staff also carry out follow-up visits to give
further guidance and assistance, particularly in the case of in-plant practical projects
being carried out Py the course participants. Case studies and exercises play a central
part in discussions throughout the courses. The courses are supplemented with
relevant management films and study visits. Course hours are from 9 - 4 p.m.
ADMISSION FOR COURSES
Application for admission should be made on the Pre-course Questionnaire form
attached at the end of this brochure. Applicants should have some experience in the
particular subject relevant to the course. Selection is based on the information contained
in the Pre-course Questionnaire forms, which are to be returned two weeks before the
course commences together with the relevant fees. Applicants are advised to apply
early to avoid disappointment.
Cheques should be made payable to the Director, National Productivity Centre and
crossed 'A/C Payee Only1.
CERTIFICATES
The Centre issues a certificate of attendance to every participants who attends all
the sessions of each training course.
PAGE 1
FURTHER INFORMATION
The Centre's brochures, additional Pre-course Questionnaire forms and further
information can be obtained from:
Public Relations Officer,
National Productivity Centre,
P.O. Box 64, Petaling Jaya.
Tel: 03-563688/563731/563905/563337
Telex: MA 36312
KUANTAN
Regional Head Officer,
Vilayah Pantai Timur, Bangunan Percetakan,
Tingkat Pertama, Jalan Besar, Kuantan.
Tel: 09-523022/523114
PULAU PINANG
Regional Head Officer,
Wilayah Utara-Pulau Pinang,
o. 57, Jalan MacAlister, Pulau Pinang.
Tel: 04-370311
KUCHING
Regional Head Officer,
Wilayah Sarawak-Sabah,
Tingkat Satu, Bangunan Yayasan Sarawak,
Peti Surat 2679, Jalan Tun Haji Openg,
Kuching, Sarawak.
Tel: 082-56844/56941
SABAH
Tingkat 7, Bangun Ibu Pejabat Penerangan,
Jalan Tunku Abdul Rahman,
Kota Kinabalu, Sabah.
OTHERS
• The National Productivity Centre also undertake to conduct management courses not
listed in the training programme and tailor-made courses on request by any
organization.
• Film Talks on various aspects of management can also be arranged for a nominal fee.
PAGE 2
Management Accounting Section
Synopsis of Courses
MA 1 • INTRODUCTION TO ACCOUNTING PRACTICES
This course introduces the basics of accounting principles and their practical uses.
It is useful for all junior personnel who are directly or indirectly involved in
accounting functions.
MA 2 • BASIC ACCOUNTING FOR EXECUTIVES
Most executives in companies have little or no background in accounting to be able
to understand and interpret accounting reports correctly. This course aims at giving
executives sufficient knowledge of accounting.
MA 3 • FINANCIAL MANAGEMENT 1
This course is particularly suitable for senior non-financial managers. The emphasis
of the course is on Management of short and medium term resources. Working Capital
Management, Cash Planning, Credit Management and Financial Analysis are the major
topics.
MA 4 • COSTING I
This course is suitable for non-executive personnel in Marketing, Production and
other functions, who have no knowledge of Costing. It concentrates on Product Costing
with emphasis on the three items of product cost, i.e. Materials, Labour and Overheads.
MA 5 • COSTING II
This is an advanced course suitable to all executives who wants to know more
about Costing Techniques and Methods. It is also suitable to participants who have
completed the Costing I course. The subjects covered are Marginal Costing and Break
Even Analysis, Standard Costing and Costing Methods such as Job Costing, Process
Costing, etc.
MA 6 • BUDGETARY CONTROL
This course enables participants to prepare and use budgets for planning and
control.
All middle and top management executives who are interested in gaining a sound
knowledge of Budgeting and its application as a control tool in business organisation,
would benefit from this course.
MA 7 • PENGENALAN PERAKAUNAN
Kursus ini bertujuan untuk memberi fahaman asas tentang prinsip-prinsip
perakaunan dan bagairnana mempraktikkannya.
Kursus ini adalah sesuai untuk semua kakitangan rendah yang terlibat dalam urusan
akaun secara langsung atau tidak langsung.
PAGES
MA 8 • PENGURUSAN KEWANGAN
Kursus ini adalah sesuai untuk pengurus-pengurus yang bukan dari bidang
Kewangan.
Penekanan kursus adalah mengenai Pengurusan Punca-Punca Kewangan jangka
pendek seperti Pengurusan Modal Kerja, Perancangan Tunai, dan memahami dan
analisa Penyata-Penyata Kewangan.
Programmes for 1985 in NPC, P. Jaya
Management Accounting
No.
Course
Date
Coordinator
Fee
1.
Introduction to Accounting Practices
{5 days)
Jan. 21 -25
Fred Lew
$300.00
2.
Financial Management I (3 days)
Feb. 11-13
Charles Teh
$210.00
3.
Basic Accounting for Executives (5 days)
March 11 -15
Tep Ten
$350.00
4.
Pengurusan Kewangan {5 days)
March 18- 22
Fred Lew
$300.00
5.
Budgetary Control {3 days)
April 8 -10
Charles Teh
$210.00
6.
Pengenalan Perakaunan (5 days)
April 22 -26
Teo Ten
$250.00
7.
Financial Management I (3 days)
May 6-8
Fred Lew
$210.00
8.
Costing I (3 days)
May 20 -22
Charles Teh
$180.00
9.
Pengurusan Kewangan (5 days)
July 22 -26
Teo Ten
$300.00
10.
Introduction to Accounting Practices
(5 days)
Aug. 19- 23
Fred Lew
$300.00
11.
Costing II (3 days)
Sept. 2-4
Charles Teh
$210.00
12.
Pengenalan Perakaunan (5 days)
Oct. 7-11
Teo Ten
$250.00
13.
Basic Accounting for Executives (5 days)
Nov. 18-22
Fred Lew
$350.00
PAGE 4
Sales & Marketing Section
Synopsis of Courses and Talks
SM 1 • EFFECTIVE SELLING SKILLS
The objective of this course is to help sales personnel develop a systematic
approach to making sales so as to increase sales volume. Sales Presentations and
Mock Selling Sessions are included.
All sales personnel especially those directly connected with selling consumer
goods or services, will find this course useful.
SM 2 • MANAGEMENT OF SALES FORCE
The objective of the course is to help sales management personnel develop an
organised approach in dealing with problems they encounter in managing their sales
force and other functional responsibilities in planning, directing and controlling the total
sales operations in the company. The course highlights the skilful use of major methods,
techniques and tools in solving various problems.
Sales Managers and Senior Sales Executives who are involved in planning,
directing and controlling the sales operations in their respective organisations would
benefit from this course.
SM 3 • INTRODUCTION TO MARKETING MANAGEMENT
The objective of this course is to acquaint sales & marketing personnel in the
various industries with modern marketing concepts & tools. It also seeks to help sales
executives handle the complex marketing problems of today's competitive market
situation.
It is useful for all sales & marketing personnel.
SM 4 • SETTING UP EXPORT BUSINESS & DOCUMENTATION
This course has been specially designed and developed for newcomers in export
business. Its objective is to provide comprehensive information on the mechanics of
conducting export business within the broad framework of Government Policy and
Procedures.
Entrepreneurs/Managers and Executives who are interested in setting up export
business, and understanding the Documentation will find this course useful.
SM 5 • IMPORT PROCEDURES & DOCUMENTATION
This course covers a wide range of operations involved in handling imports.
Its objective is to provide comprehensive information on the techniques of
importing merchandise into Malaysia, the procedures incidental thereto and the
documents used at various stages of import transactions.
This course is suitable for executives who want to acquire knowledge of import
trade practices and procedures in Malaysia. Those who handle import shipments in
agency houses, manufacturing establishments, government and semi-government
institutions, banks etc. will also benefit from this course.
PAGE 5
SM 6 • BEHAVIORAL APPROACH TO MARKETING
The markets today have become more complex arising from multitudes of
producers and distributors. The considerable social and economic development that we
are experiencing has influenced the buying and use behaviour of consumers. In order to
be effective in marketing, one has to understand the forces underlying this behaviour in
order to effect changes that would appeal favourably to the marketing organisations. The
failure to recognize this aspect has resulted in considerable losses to many. The
objective of this course is to create awareness of some basic factors that influence
buying behaviour so that marketers can incorporate this aspect to develop a strategic
marketing plan for positive results.
The course covers topics such as perception, attitudes, learning, groups and group
formation, socio-economic stratification, attributes of products and services and
marketing communication.
The course is directed to marketing executives and those with some background
knowledge of marketing.
SM 7 • TEKNIK-TEKNIK KEJURUJUALAN
Kursus ini bersesuaian sekali kepada mereka yang terlibat secara
langsung dalam urusan penjualan. Bagi mereka yang ingin dan baru mencebur diri
dalam urusan penjualan barangan dan perkhidmatan juga digalakkan mengikuti kursus
ini untuk melengkapi diri dengan pengetahuan dan pendekatan yang sistematik dalam
usaha meningkatkan kadar jualan.
Para peserta akan mendapat munafaat dari kursus ini yang disertakan dengan
contoh-contoh praktikal (masakini), kajian-kajian kes dan yang seumpamanya.
SM 8 • PENGENALAN PENGURUSAN PEMASARAN
Jentera pemasaran merupakan perkara pokok yang perlu diambilkira dalam sesuatu
perniagaan. Kehendak penggunayang sentiasa berubah dan penciptaan keluaran baru
yang pelbagai memaksa organisasi bersedia terhadap operasi pemarasan supaya kekal
dinamik.
Kursus ini memperkenalkan kepentingan konsep dan teknik pemasaran moden.
Para peserta akan didedahkan dengan pengetahuan asas pemasaran, mengenalpasti
peluang-peluang yang ada dan mengendalikan masateh-masalah pemasaran.
Kursus ini sesuai sekali kepada kakitangan jualan dan pemasaran.
SM 9 • STATISTIK DALAM PENYELIDIKAN PEMASARAN
Kursus ini akan mendedahkan para peserta kepada aspek-aspek di dalam tatacara
penyelidikan dan pengumpulan data.
Penekanan yang lebih akan dibuat di dalam aspek statistikal, di mana peserta
kursus akan diterangkan bagaimana hendak memproses dan menganalisa sesuatu data.
Ini adalah penting kerana keputusan yang lebih tepat boleh dibuat dan trend pasaran
boleh dilihat dengan jelas.
Kursus ini amat sesuai untuk individu atau kakitangan yang terlibat di dalam
penyelidikan pemasaran di mana peserta akan diberi latihan dan kajian kes untuk
menambah kefahaman mereka.
PAGES
SM 10 • PERHUBUNGAN AW AM
Tujuan kursus ini adalah untuk memperkenalkan konsep-konsep perhubungan
awam dan pengalamannya secara sistematik, terutama dalam menghadapi tingkah-laku
pubiik yang berbagai-bagai. Pengalaman perhubungan awam yang baik akan dapat
membantu menaikkan imej sesebuah organisasi itu.
Mereka yang mempunyai tugas-tugas yang berkaitan dengan pubiik dan
perhubungan awam akan mendapati bahawa kursus ini memberi menafaat kepada
mereka.
SM11 • FILM TALKS
• "Take Care"
This film reveals the secret of good customer relations. All levels are depicted
from making good impressions to showing customers that their problems, wants and
needs are looked into.
• "Handling Customers' Complaints"
The film deals with how to handle customers' complaints. A discussion will take
place on how to handle customers' complaints and use them for profitable selling.
SM 12 • CERAMAH FILM
• "Who Killed The Sale"
Setiap jabatan memainkan peranan yang penting di dalam struktur organisasi
syarikat ke arah peningkatan kadar jualan barangan dan perkhidmatannya. Filem ini
memaparkan pemasalahan dan kebuntuan yang terdapat pada sebuah syarikat dalam
aktiviti jualan barangannya. Kebuntuan dan pemasalahan ini timbul kerana tiadanya
intergrasi antara jabatan-jabatan
berhubungan dengan
proses pemasa/an
barangannya.
Justeru itu, ceramah filem ini akan memberikan tumpuan yang sistematik
kepada dua perkara berikut:-
• Pemasalahan-pemasalahan yang timbul dalam proses penjualan produk dan
perkhidmatan dan
• Perbincangan mengenai kaedah-kaedah atau pendekatan ke arah
menyelesaikan masalah yang timbul akan ditumpukan khusus mengikut
struktur sesebuah organisasi.
• "How To Sell Quality"
Bantahan mengenai harga merupakan bantahan yang sering dihadapi oleh para
jurujual.
Filem ini membincangkan teknik-teknik mengatasi bantahan-bantahan harga
serta menekankan mutu produk.
PAGE 7
Sales & Marketing Section
Venue: NPC, Petaling Jaya
No.
Course
Date
Coordinator
Fee
1.
Film Talk 'Who Killed the Sale'
(in Bahasa Malaysia)
25 January
Annuar
$ 20.00
2.
Teknik-Teknik Kejurujualan
11 -15 Feb.
Azman Zakaria
$200.00
3.
Film Talk Take Care' (in English)
1 5 March
Chan Kum Siew
$ 20.00
4.
Introduction to Marketing Management
18- 22 March
David Kuang
S350.00
5.
Pengenalan P.engurusan Pemasaran
25 -29 March
Mohd. Taib
$250.00
6.
Setting-up Export Business and
Documentation
15- 19 April
Lee Saw Hoon
$350.00
7.
Pengenalan Pengurusan Pemasaran
22 -26 April
Nik Rosdi
$250.00
8.
Statistikdalam Penyelidikan Pemasaran
Azman Zakaria
$250.00
9.
Behavioral Approach to Marketing
27-31 May
Mohd. Taib
$350.00
10.
Import Procedures & Documentation
10-14 June
Chan Kum Siew
$350.00
11.
Effective Selling Skills
Lee Saw Hoon
$300.00
12.
Management of the Sales Force
22 -26 July
David Kuang
$350.00
13.
Film Talk "Handling Customers'
Complaints" (in English)
2 August
Lee Saw Hoon
$ 20.00
14.
Perhubungan Awam
5-9Aug.
Mohd. Taib
$250.00
15.
Statistik dalam Penyelidikan Pemasaran 17- 23 Aug.
Annuar
$250.00
16.
Management of Sales Force
9- 13 Sept.
Azman Zakaria
$350.00
17.
Teknik-Teknik Kejurujualan
7-11 Oct.
Annuar
$200.00
18.
Effective Selling Skills
14 -18 Oct.
Chan Kum Siew
$300.00
19.
Film Talk 'How to Sell Quality'
25 October
Nik Rosdi
$ 20.00
Annuar
$250.00
6- 10 May
8-12July
(in Bahasa Malaysia)
20.
Pengenalan Pengurusan Pemasaran
4-8 Nov.
21.
Import Procedure & Documentation
12- 16 Nov.
David Kuang
$350.00
22.
Behavioral Approach to Marketing
18 -22 Nov.
Nik Rosdi
$350.00
23.
Setting-up Export Business &
Azman Zakaria
$350.00
Documentation
PAGES
9- 13 Dec.
Management Development Section
Synopsis of Courses
A. The courses are conducted in a very practical approach requiring full participation
and involvement by the participants.
Besides lectures the sessions are well supplemented by:
Case Studies
Discussions
Films and various other forms of visual aids
Structured exercises
Role Plays
Management Games
B. The course fee includes use of NPC premises, equipment course materials, snack,
tea-snacks, and lunch.
C. The course instructors will be senior staff members with many years of proventraining skill in their relevant fields.
D. There will be no examinations or tests at the conclusion of the course. There will be
a course appraisal, however to analyse the strong and weeak areas of the course.
E. For those who attend the full duration of the course, a certificate of attendance will
be issued.
Additional Service
• Apart from these normal scheduled courses the section entertains request for tailormade package course to suit the needs and requirements of individual organisations.
• Consultancy Services
• Film Talks
MD 1 • LEADERSHIP & HUMAN RELATIONS FOR MANAGERS
The course is designed for managers and aims to provide them with a better
understanding of the nature and principles of modern leadership and human relations,
ways and means to execute them and the results to be achieved.
It seeks to train participants of the course to execute leadership functions according
to democratic procedures and methods.
Course Structure
This is a 5 Days Course from Monday to Friday, conducted from 9.00 a.m. to
4.00 p.m.
Course Programme
This course discusses various important topics pertaining to Leadership and
Human Relations, some of which are:
• Leadership and Leadership Styles
PAGE 9
• Resistance to Change
• 4 Step Methods of Problem Solving
• Group Members Problems
• Foundations of Good Human Relations
MD 2 • INTRODUCTION TO PERSONNEL MANAGEMENT
The course is designed for executives with technical background who are currently
involved in personnel management. It is also suitable for Personnel Executives who
have newly acquired this post or any others in managerial capacity and interested in
familiarising themselves with personnel management.
Course Structure
This is a 5 days course from Monday to Friday, conducted from 9.00 a.m. to
4.00 p.m.
Course Programme
The topics discussed are:
• Personnel Functions
• Recruitment
• Induction
• Manpower Development and Training
• Welfare
• Performance Appraisal
• Job Evaluation
MD 3 • TRAINING METHODOLOGY (MODULE 1 - AIDS AND METHODS)
Course Objective
The objective of this course is to familiarise participants with a variety of training
methods. It demonstrates the use of audio visual aids and enables participants to use
these aids and methods effectively in these training sessions.
This course is suitable for managers who are responsible for conducting courses in
their organisations. Managers who wish to familiarise themselves with training
techniques may also participate in the course.
Course Structure
5 days from Monday to Friday, conducted from 9.00 a.m. to 4.00 p.m.
Course Content
The Importance of Training in an Organisation
The Learning Process
Use of Visual Aids
The Use of Case Studies in Training
In Basket Exercise
Role Plays
PAGE 10
MD 4 • TRAINING METHODOLOGY (MODULE II - PLANNING AND
EVALUATION OF TRAINING PROGRAMMES)
Course Objective
The course presents the various aspects of training and brings to light various
problems and methods involved in the planning and evaluation of training.
It is useful to persons in charge of training. Managers who are in addition to their
normal functions performing or supervising the training functions will find the course
useful.
Others in managerial capacity and interested in familiarising themselves with
training and its related activities will also benefit.
Course Structure
5 days from Monday to Friday conducted from 9.00 a.m. - 4.00 p.m.
Course Content
• The Training Function and Policy
• Determining Training Needs
• Planning a Training Programme
• The Administration of a Training Programme
• Planning Your Training/Conference Room
• Evaluation of Training
MD 5 • STAFF SELECTION SKILL AND TECHNIQUES
Course Objective
The objective of the course is to ensure the participant of a systematic approach to
staff selection. Emphasis is placed on interviewing skills and questioning techniques.
Preparation of a job advertisement, structuring the job description and person specification are also highlighted in this course.
This course is designed for personnel executives, office administrators and
department heads who are engaged in the decision to employ.
Course Structure
3 days from 9.00 a.m. - 4.00 p.m.
Course Content
• The Selection Process
• Sources of recruitment
• Preparation of a job advertisement
• The Job Description and Person Specification
•
•
•
•
•
•
Evaluating written applications
The employment interview
Questioning Techniques
Listening Skills
Handling difficult applicants
The job offer
PAGE 11
MD 6 • MOTIVATION AND JOB SATISFACTION
Course Objective
The course
aims at giving managers an insight into the attitudes needs and
motivation of the employees on the job and the effect of these on their performance. The
course provides useful guidelines for a manager to understand people and to motivate
them to higher standards of productivity.
This course is suitable to all levels of managers and supervisors whose job requires
them to interact with and motivate other personnel.
Course Structure
5 days from 9.00 a.m. - 4.00 p.m.
Content
• The Nature of Attitudes
• Attitude Formation
• Attitude Change
• Employees Needs
• Various Approaches to Motivation
• Job Satisfaction
• Job Enrichment
MD 7 * INTERPERSONAL COMMUNICATION
Course Objective
The aims of this course is to discuss with participants the importance of effective
communication and its consequences in business and industry.
It seeks to make participants more sensitive to others by improving their listening
and observing skills which are usually taken for granted in the verbal communication
process.
It is suitable for executives at all levels whose effectiveness is dependant upon well
planned and systematic communication.
Course Structure
3 days course conducted from 9.00 a.m. - 4.00 p.m.
Course Content
Importance of Communication in an Organisation
The Communication Process
Body Language
Barriers to Communication
Overcoming Barriers to Communication
Feedback
Listening skills
PAGE 12
MD 8 • THE SUPERVISOR AS A TRAINER AND INSTRUCTOR
The course gives participants knowledge and skill on the nature and principles of
modern instruction and training techniques in industry and business.
It is useful to supervisors at all levels whose work involves instructing others.
Course Structure
3 days course, conducted from 9.00 a.m. - 4.00 p.m.
Course Content
• The supervisors essential qualities
• The scope and aim of instruction
• How do People Learn
• Preparation for Instruction
• Breakeven and key points
• Training Plan and Evaluation
MD 9 • GROUPWORK AND DISCUSSION LEADING
Course Objective
The course trains participants to lead group discussion and conferences according
to democratic procedures and methods. It aims to develop cooperation between
employees and staff workers and all categories of employees within an organisation.
Managers, departmental heads, supervisors and all those whose work involves
them in small groups will benefit from this course.
Course Content
• The Importance of Groupwork and Discussion in Organisation
• Preparation for Discussion Leading
• Use of Questions and Questioning Techniques
• Role of the Discussion Leader
• Different Types of Conference Participants
• Physical Arrangement of Meeting Place
MD 10 • PIMPINAN DAN PERHUBUNGAN SESAMA MANUSIA
Tujuan Kursus
Matlamat utama kursus ini ialah untuk memberikan kefahaman kepada peserta
tentang pentingnya aspek kemanusiaan dalam organisasi. Peserta akan didedahkan
kepada prinsip-prinsip moden mengenai aspek pimpinan dan perhubungan supaya
dapat dipraktikkan di tempat mereka.
Hanya melalui aspek ini, hubungan harmoni antara pekerja dan majikan dapat
diwujudkan bagi menjamin penerusan kehidupan sesuatu organisasi.
Kursus tni sangat bersesuaian kepada para pengurus dan penyelia-penyelia di
semua peringkat serta kepada mereka yang menyelia pekerja-pekerja di bawahnya.
Jangkamansa Kursus
Selama tiga hari berturut, mulai jam 9.00 pagi - 4.00 petang.
Kandungan Kursus
• Asas-asas perhubungan sesama manusia
PAGE 13
Gaya pimpinan dalam organisasi
Kualiti dan sifat yang perlu bagi penyelia
Pengendalian masalah
Perubahan dalam organisasi
Tanggungjawab pemimpin dalam organisasi
Faktor-faktor yang mempengaruhi individu
MD 11 • PENYELIA SEBAGAI JURULATIH DAN PENGAJAR
Tujuan Kursus
Objektif utama kursus ini adalah untuk mendedahkan para peserta kepada aspek
pengajaran dan faedah-faedah yang boleh diperolehi daripadanya juga melengkapkan
peserta dengan teknik serta teknik dalam mengendalikan kerja dan menghadapi
kumpulan. Kaedan-kaedah pengajaran yang sesuai akan diilustrasikan melalui
demonstrasi dengan menggunakan teknik yang dipelajari.
Kursus ini bersesuaian kepada penyelia dan sesiapa juga yang mengendalikan
latihan di semua peringkat. Melalui kursus ini, peserta adalah diharapkan agar dapat
membantu organisasi mereka dalam menyelaraskan sistem pengajaran yang telah sedia
ada.
Jangkamasa Kursus
Selama tiga hari berturut-turut, mulai jam 9.00 pagi - 4.00 petang.
Kandungan Kursus
• Skop dan matlamat pengajaran
• Faedah penggunaan pancaindera
• Persediaan/Kaedah latihan dan pengajaran
Nota
Permtntaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu boleh dipertimbangkan dan dirundingkan.
PAGE 14
Management Development Section
Venue: NPC, Petaling Jaya
No.
1.
Course
Leadership and Human Relations
Date
Coordinator
Fee
Jan 21 - 25
Dzulkifli Sipon
$3507-
for Managers
2.
Pimpinan dan Perhubungan
Sesama Manusia
Feb11-13
Wahab bin Saad
$1657-
3.
Introduction to Personnel
Mar 18 -22
Joseph Paul
$3507-
Management
4.
Training Methodology I
April 1-5
Suci Mathews
$3507-
5.
Motivation & Job Satisfaction
April 22 -26
Raduwan Safperwan
$3507-
6.
Supervisor As A Trainer and
May 6-8
Dzulkifli Sipon
$1807-
Instructor
7.
Interpersonal Communication
July 22 -24
Lian Lai Ping
$2107-
8.
Training Methodology 2
Aug5-9
Choong Loo Kong
$3507-
9.
Groupworkand Discussion
Leading
Aug27-29
Mustafa Mohamad
$1807-
Penyelia Sebagai Jurulatih dan
Sept 9- 11
Othman Din
$1657-
10.
Pengajar
11.
Staff Selection Skill and
Techniques
Oct7-9
GuokEng Chai
$2107-
12.
Understanding Groups in
Organisation
Nov12-14
Wahab bin Saad
$21 07-
13.
Leadership and Human Relations
(Basic Course)
Nov18-20
Jaafar Othman
$1807-
14.
Certificate in Supervision
Aug5-Nov2
Hassan Sulatman
$13007-
PAGE 15
Industrial Relations Section
Synopsis of Courses
IR 1 • INDUSTRIAL RELATIONS FOR SUPERVISORS
The objectivve of this course is to present methods for dealing with problems of
present-day supervision; help foster the development of supervisory ability; enable
participants to review their concepts and practices of industrial relations; exchange
ideas and experiences with each other and develop alternative approaches to promote
and maintain industrial peace, reduce areas of conflict and encourage harmonious
labour relations, and cultivate productivity consciousness. The course also focusses on
the following objectives: developing supervisory skills in respect of management and
human resources; developing an understanding of issues and forces affecting an
industrial organisation and work place; developing the ability to analyse and resolve
conflicts arising out of the work relationship; and developing an appropriate style of
leadership for changing supervisory requirements.
Supervisors at all levels would benefit from this course.
IR 2 • MANAGEMENT OF LABOUR RELATIONS
This course would enable participants to review their concepts and practises of
labour relations, exchange ideas and help develop alternative approaches to promote
and maintain industrial peace, reduce areas of conflict and encourage harmonious
labour relations and cultivate productivity consciousness. The course focusses on the
following objectives: developing managerial and supervisory skills in respect of
management and human resources; developing an understanding of issues and forces
affecting an industrial organisation and work place; developing the ability to analyse and
resolve conflicts arising out of the work relationship; and developing an appropriate style
of leadership for changing managerial and supervisory requirements in making
organisational decisions.
The course is designed for senior executives in all fields.
IR 3 • DISCIPLINE IN INDUSTRY
This course enables management personnel and trade union officials to appreciate
the need for effective discipline in industry for the proper and effective functioning of
organisations. The course analyses various types of indiscipline prevailing in industry
and their adverse effect on production, productivity and industrial peace. Participants will
be exposed to existing methods and practices used to handle disciplinary matters and
their further improvement; and to the principles and practices to be followed before
taking disciplinary action. It also provides participants with an opportunity to exchange
ideas and experiences on the theory of Natural Justice.
The course is for senior management personnel and trade union executives.
IR 4 • INDUSTRIAL RELATIONS FOR TRADE UNION EXECUTIVES
The objective of this course is to present methods for dealing with present-day
problems faced by trade union executives, help develop an understanding of issues and
forces affecting the working of trade unions and an ability to analyse and resolve
conflicts objectively. Participants will be introduced to various aspects of collective
PAGE 16
bargaining, negotiation techniques, wage determination, and the implications involved in
workers' participation in management.
The course will enable participants to review their concepts and practices of labour
relations, learn from each other and enable each one to discover alternative approaches
to Industrial Relations with a view to reducing areas of conflict and encouraging a
harmonious atmosphere.
This course is for all trade union executives.
IR 5 • INDUSTRIAL RELATIONS AND LABOUR LAWS
The objective of this course is to acquaint participants with the legal aspects of the
industrial relations system in this country and to enable participants to understand and to
appreciate the various provisions of the labour legislations which regulate the
relationship between the employers and employees.
The three main labour legislations name by the Trade Union Ordinance 1959,
Industrial Relations Act 1967, and Employment Ordinance 1955, will be discussed with
particular reference to the following topics:
- contract of employment;
- mandatory minimum terms and conditions of service;
- common law rights of employers and employees;
- right of association;
- right to collective bargaining;
- collective agreements and enforcement;
- dispute settlement;
- law on dismissal;
- industrial court;
- right to strike/lock-out;
This course is suitable for all senior management executives particularly those in
personnel management and also trade union executives.
IR 6 * GRIEVANCE HANDLING
This course is designed to introduce participants to the Grievance Handling
process, and guide them in preparing agreements that would cover all potential areas of
disagreements and primarily help them to anticipate and prevent causes of
management/labour conflicts.
The course would benefit management pers&nnel in industry, government and
semi-government officials.
IR 7 • COLLECTIVE BARGAINING & NEGOTIATION PROCEDURES
The objective of this course is to provide a forum for management personnel and
trade union executives to critically examine and discuss the principles and practices of
Collective Bargaining and the effective application of Collective Bargaining for continued
and fruitful cooperation between employers and employees with a view to ensuring
increased efficiency and productivity in industry leading to progressive improvement in
the living standards of people. The course focusses on such topics as the principles of
Collective Bargaining; form and contents of Collective Agreements; negotiation
techniques and procedures; machinery for the prevention and settlement of disputes;
the rights, responsibilities and obligations of management and labour, and the role of
PAGE 17
Collective Bargaining in the promotion and maintenance of industrial peace and
harmony.
IR 8 • DOMESTIC ENQUIRY PROCEDURES
In maintaining discipline, employers may have to implement disciplinary actions for
habitual infraction of work rules. The Employment Ordinance requires that in such
disciplinary actions as Dismissal, Demotion and Suspension, the employer has to hold a
"due enquiry".
But what constitutes a "due enquiry?". Nothing has been laid down under the law.
However certain guidelines have been laid down by the Industrial Court for such
enquiries.
To that extent this course is designed to provide some of these guidelines.
Participants will be able to observe and participate in a mock domestic enquiry which will
include among others the examination and cross-examination of witnesses as well as
the recording of statements and the recommendation of appropriate disciplinary action.
IR 9 • PERHUBUNGAN PERUSAHAAN UNTUK PENYELIA
Kursus ini membentangkan kaedah-kaedah mengendalikan masalah yang dihadapi
oleh penyelia-penyelia pada masa ini; untuk menolong dan menggalakkan serta
membena kebolehan menyelia.
Membolehkan peserta-peserta untuk menyemak konsep-konsep dan mengamalkan perhubungan perusahaan; bertukar-tukar fikiran dan pengalaman serta membina
beberapa cara pendekatan yang lain bagi memaju dan menjaga keamanan perusahaan
dengan mengurangkan pertikaian dan menggalakkan hubungan buruh yang harmoni.
Membina kemahiran menyelia dan berkaitan dengan pengurusan dan punca-punca
kemanusiaan; membina satu kefahaman mengenai isu dan tenaga-tenaga yang
mempengaruhi organisasi perusahaan dan tempat kerja.
Membina kebolehan menganalisa dan menyelesaikan pertikaian-pertikaian yang
terjadi dari hubungan kerja di antara pekerja-pekerja serta membina satu gaya-cara
pimpinan bagi keperluan-keperluan penyeliaan yang sentiasa berubah.
Penyelia-penyelia dari segala peringkat adalah sesuai untuk kursus ini.
IR 10 • PERHUBUNGAN PERUSAHAAN UNTUK PEGAWAI-PEGAWAI
KESATUAN SEKERJA
Untuk membentangkan kaedah mengendalikan masalah yang dihadapi oleh
pegawai-pegawai Kesatuan Sekerja pada masa ini.
Untuk membina dan memahami isu dan tenaga yang mempengaruhi kesatuan
sekerja.
Untuk membina kebolehan menganalisa dan menyelesaikan konflik dengan
tepatnya.
Kursus ini adalah sesuai untuk pegawai-pegawai Kesatuan Sekerja.
IR 11 • DISIPLIN DALAM INDUSTRI
Tujuan kursus ini ialah untuk membolehkan pegawai-pegawai pengurusan dan
kesatuan sekerja menghargai akan perlunya mempunyai disiplin yang efektif di dalam
PAGE 18
industri memajukan hubungan majikan - pekerja yang lebih baik dan tenaga kerja yang
berpuashati dan progresif.
Pegawai-pegawai pengurusan dan kesatuan sekerja adalah sesuai untuk kursus
ini.
IR 12 • MENGENDALIKAN RUNGUTAN
Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada proses
mengendalikan rungutan. la member! garis pandu mengenai rungutan-rungutan
pekerja, dan bagaimana membincangkan dan menyelesaikan rungutan-rungutan yang
berkenaan. Kepentingan mengendalikan rungutan pekerja telah diakui dan adalah
menjadi peranan penyelia-penyelia untuk mempastikan rungutan-rungutan tidak membantutkan pengeluaran. Akhirnya, kursus ini akan membantu penyelia-penyelia
mengetahui dan menghalang rungutan menjadi pertikaian yang serius.
IR 13 • TATACARA PENYIASATAN
Untuk mengekalkan disiplin yang berkesan, pihak majikan mungkin dikehendaki
mengambil tindakan disiplin terhadap pekerja-pekerja yang selalu melanggar peraturan
kerja. Menurut Ordinan Kerja sebelum majikan mengambil tindakan disiplin, seperti
memberhentikan, menurunkan pangkat atau menggantungkan kerja pekerja yang
berkenaan, dia mestilah mengadakan tatacara penyiasatan yang adil dahulu.
Bagaimana tatacara penyiasatan yang adil ini dapat dijalankan? Ordinan Kerja itu
tidak memberi garis pandu yang mencukupi mengenai bagaimana untuk mengendalikan
tatacara penyiasatan ini. Walau bagaimanapun Mahkamah Perusahaan telah memberi
garis pandu berkaitan dengan tatacara penyiasatan ini semasa menyelesaikan kes-kes
pembangunan kerjanya.
Tujuan kursus ini ialah untuk memberi dan membincangkan garis pandu ini.
Peserta-peserta akan dapat memerhati di samping dapat menyertai satu tatacara
penyiasatan yang olok-olok. Semasa kursus, peserta-peserta akan juga dapat melihat
bagaimana saksi-saksi disoal atau disoal semula dan cara merekodkan keteranganketerangan mereka. Ini termasuk juga cara mendapatkan keputusan dan cara
mengesyorkan tindakan disiplin yang sesuai dan adil.
PAGE 19
Industrial Relations Section
Venue: NPC, Petaling Jaya
No.
Course
Date
Coordinator
Fee
1.
Perhubungan Perusahaan
unluk Penyelia
Jan 21 -25
Abd. Malik Jamaludin
$2757-
2.
Industrial Relations for
Supervisors
Feb5-9
Chee Mew Leng
$3007-
3.
Domestic Enquiry Procedures
Mar 25 -27
Surin Leong
$2107-
4.
Grievance Handling
April 8- 10
Chee Mew Leng
$2107-
5.
Mengendalikan Rungutan
May 6-8
Khairuddin Isa
$1 807-
6.
Disiplin Dalam Industri
May 20 -24
Abd. Malik Jamaludin
$3007-
7.
Collective Bargaining and
Negotiation Procedures
May 27 -31
Surin Leong
$3507-
8.
Industrial Relations and
Labour Laws
Jun10-14
Chee Mew Leng
$3507-
Industrial Relations for
Jun24-28
Surin Leong
$2507-
9.
Trade Union Executives
10.
Perhubungan Perusahaan
untuk Penyelia
July 15-19
Khairuddin Isa
$2757-
11.
Discipline in Industry
Aug5-9
Chee Mew Leng
$3507-
12.
Perhubungan Perusahaan untuk
Pegawai Kesatuan Sekerja
Aug12-16
Abd. Malik Jamaludin
$1 507-
13.
Industrial Relations for
Sept 17- 21
Surin Leong
$3507-
Supervisors
14.
Trade Union Seminar
Sept 23
Khairuddin Isa
$457-
15.
Domestic Enquiry Procedures
Oct1-3
Chee Mew Leng
$2107-
16.
Disiplin Dalam Industri
Oct14-18
Abd. Malik Jamaludin
$3007-
17.
Collective Bargaining and
Negotiation Procedures
Nov12-16
Chee Mew Leng
$3507-
18.
Tatacara Penyiasatan
Nov 4 - 6
Khairuddin Isa
$1 807-
19.
Seminar Kesatuan Sekerja
Nov19
Abd. Malik Jamaludin
$457-
20.
Industrial Relations and
Labour Laws
Nov 26 -30
Surin Leong
$3507-
21.
Grievance Handling
Dec 2 -4
Surin Leong
$2107-
PAGE 20
Quality Control Circle
Synopsis of Courses
.
INTRODUCTION
The campaign on Productivity which has been undertaken by the Pusat Daya
Pengeluaran Negara fPDPN} intends to bring about the increase in productivity of the
Malaysian people. It is the desire of our leaders that members of the public and the
private sectors be more conscious of increasing productivity.
In this context, Quality Control Circle (QCC) has been found to be instrumental in
improving Productivity and Product Quality in various organisation in most developed
countries. This unique management style, which rest upon the cooperation and consultation between employer - employee in their effort to create a happy working place,
has achieved these objectives amongst others:
•
•
•
•
•
Motivating workers through their job fasks
Developing leadership capabilities among the members
Encouraging self-development and decision making by the employees
Promoting more effective team work
Enhancing the quality of product and services
For purposes of disseminating the QCC concept and techniques, the QCC Secretariat of PDPN lakes great pride in launching this integrated programme towards
eventual initiation and development of the QCC movement in Malaysian Industries.
A 3-level approach is planned in the training programme.
ONE-DAY SEMINAR FOR TOP MANAGEMENT
Objectives
• Appreciation and evaluation of the QCC concept and philosophy
• Indentification of QCC structure and the relevant application within the organisation.
Content
Amongst the topics discussed in this seminar are:
• QCC philosophy and objectives
• QCC organisational structure
• QCC in Malaysia
• QCC techniques for purposes of decision making
• Discussion
Participants
This seminar will be attended by the Chairman, Managing Director or General
Manager of enterprises who are keen to be acquainted with the concept and philosophy
of QCC movement.
TRAINING IN QCC FOR FACILITATORS (5 DAYS)
Objectives
• Understanding the basic concept, operation and philosophy of QCC
PAGE 21
- Be able to initiate and publicise the QCC concept in the organisation
- Be able to assist, instruct and coach the people in forming and running of the
QCC.
Content
-
QCC objectives benefits and its operation
Organisation and administration of QCC
QCC as a factor for motivation
Leading group discussion
QCC tools and techniques of problem solving
Presentation skill
Participants
Heads of departments or sections, training personnel and those who will directly or
indirectly involve in QCC activity.
Those who wish to further their knowledge in this subject are also welcome.
Certificate
Certificate of Attendance will be awarded to the participants attending a full-time
course.
IN-PLANT TRAINING IN QCC
The services of the PDPN are also available for organisations who plan to institute
QCC movement as an in-plant programme within their premises. Arrangement for such
in-plant programmes could be negotiated.
PROGRAMMES CONDUCTED IN BAHASA MALAYSIA
Similar programmes in Bahasa Malaysia have been developed for participants who
may have difficulty in following the English programmes, namely:
- KKM untuk PEMUDAHCARA
- KKM untuk KETUA KUMPULAN
Follow-up
Follow-up services will be made available to the participants of the above
programmes by negotiations.
For further information please contact:
The QCC Secretariat,
Pusat Daya Pengeluaran Negara,
Peti Surat 64,
Jalan Sultan,
Petaling Jaya,
Selangor.
Telephone: 563688, 563731, 563812
PAGE 22
QCC Training Programme
No.
Course
1.
QCC Training for
Venue
Date
Coordinator
Fee
P. Jaya
21 -25 Jan.
Sunn Leong
$450.00
Facilitator
2.
Seminar Apresiasi KKM
Alor Star
12 March
Joseph Paul
$160.00
3.
Seminar Apresiasi KKM
Kota Bharu
15 April
Mustapha Kadir
$160.00
4.
Seminar Apresiasi KKM
Seremban
9 July
Zahariah Mokhtar
$160.00
5.
Seminar Apresiasi KKM
Kota
Kinabalu
20 August
Azmi Hamzah
$160.00
6.
QCC Appreciation
Seminar
Malacca
7 May
Joseph Paul
$160.00
7.
QCC Training for
Kuching
7-11 Oct.
Bad u wan
Safperwan
$450.00
Facilitators
8.
QCC Training for
Facilitators
P. Jaya
4-8 Nov.
Tong Kai Seng
$450.00
9.
KKM untuk Ketua
Johor Bahru
1-5 April
Francis Arul
$400.00
22 -26 Apr.
Azmi Hamzah
$450.00
Kuching
22-26Jul.
Cecilia Robert
$400.00
Kumpulan
10.
11.
KKM untuk Pemudahcara K. Kinabalu
KKM untuk Ketua
Kumpulan
12.
KKM untuk Ketua
Kumpulan
P. Jaya
18-22 Mar.
Shahuren Ismail
$400.00
13.
KKM untuk Ketua
Kumpulan
Malacca
9 -13 Sept.
Hassan Sulaiman
$400.00
14.
KKM untuk Ketua
Alor Star
5-9 Aug.
Rauzah Zainal
$450.00
Kumpulan
Abidin
PAGE 23
Industrial Engineering Section
Synopsis of Courses
IE 1 • PRODUCTION PLANNING AND CONTROL (PP & C)
The objective of the course is to acquaint one with the various factors that affect
production. The course also delves into areas which production personnel should
understand and know, even though it may have no direct bearing on their duties as
Production engineers or managers. Emphasis will be placed on Programmes, Loading
and Scheduling, Stock Control, Ordering, Progressing & Despatching.
The course is suitable for top and middle management personnel who are involved
in Production Planning and Control.
IE 2 • QUALITY CONTROL (QC)
The course introduces the general concept of Quality and Quality Control and some
of its statistical techniques. It enables participants to use these techniques for the
control and maintenance of the quality of the product manufactured.
All personnel related to the Quality function, will be considered. A basic knowledge
of statistics is recommended.
IE 3 • ORGANISATION AND METHOD (O & M)
The course introduces the various techniques used by O & M practitioners in their
efforts to improve office efficiency and the flow of information within the office. As such it
would benefit the manager who is concerned with the rising costs of paperwork and the
need for an effective use of available information.
IE 4 • FILING AND RECORDS MANAGEMENT (F & RM)
The course acquaints participants with the principles, modern techniques and
efficient procedures in filing & records management. It provides a valuable guide to
current practices in modern business filing and emphasises the need to give greater
thought and care to filing as a business undertaking.
The course is suitable for all personnel involved in filing or recording functions.
IE 5 • JOB SIMPLIFICATION (JS)
The course presents some techniques of Method Study by which jobs can be
studied, simplified and improved. It gives particular training in certain techniques and
principles of Job Simplication which can be used by participants in their work place.
The course would benefit Work Study Officers, supervisors and managerial staff of
all levels involved in production functions, members of joint consultative committees
and trade union executives.
IE 6 • INDUSTRIAL SAFETY 1 (ISI)
The occurrence of personal-injury accidents and also those accidents that cause
damage only to property, clearly indicates a fault somewhere along the line of planning,
design, construction, installation or operations. The effect of such accidents is to
increase cost, decrease production and interrupt continuity of operation.
PAGE 24
The course emphasises the axiom: "Accidents do not happen-they are caused".
The course will introduce the 3 basic principles of accident prevention namely:• the creation and maintenance of interest;
• fact finding; and
• action based on the facts
It would benefit all personnel involved with industrial safety work and the welfare of
employees.
IE 7 • INDUSTRIAL SAFETY 2 (IS2)
This is a supplementary course to the first course. Important aspects of safety such
as fire prevention, occupational health, electrical hazards, legal aspects of safety, human
factor, safety organisations etc. are discussed in depth. Participants are made aware of
the varied aspects of industrial safety and not merely on house-keeping and rules and
regulations.
Emphasis is given to the prevention of hazards. Case studies and special safety
films are used in the programme,
Like its forerunner, this course would benefit Safety Officers and all others who are
directly involved in the plants.
IE 8 • MAINTENANCE MANAGEMENT (MM)
A lot of thought and effort is put into the process of acquiring new machines,
equipment and facilities. But hardly much thought is given to the ongoing maintenance
of these valuable assets. Very often a maintenance crew is fully occupied with
breakdown repairs with hardly any time left for preventive maintenance. Considerations
as to size of maintenance crew, maintenance cost control, lubrication procedures etc.
are neglected.
The main objective of this course is to introduce some of the modern ideas and
techniques used in improving decision making and in the maintenance of industrial
facilities.
The course is suitable for senior management staff who have the responsibility for
determining maintenance procedures and programmes within the organisation.
IE 9 • STOCK AND STORES MANAGEMENT (S & SM)
The object of this programme is to enable participants to obtain a greater insight into
the intricacies and procedures of receiving and distributing raw materials, work-inprocess goods and finished products. Modern methods of storehouse and stockyard
management, selection and issues from stores, physical control of items etc. will be
discussed. Emphasis is given to techniques and systems suitable to local conditions.
The course would be very suitable for all those involved in purchasing, storekeeping, warehousing and production control functions.
IE 10 • WORK MEASUREMENT (WM)
Time is one of our most valuable resources. Time lost is money lost.
This program aims to introduce to you the application of special techniques to seek
out & eliminate ineffective & unnecessary times and hence costs wherever they may
exist in the entire cycle of your work. It helps to develop the necessary practical skills in
measuring time & in following the proper procedure to establish time standards.
PAGE 25
Emphasis is on Time Studies and other associated modern techniques in Work
Measurement.
Participants: Supervisors, work study officers, and managerial staff of all levels involved
in production function, members of Joint Consultative Committee & trade
union executives.
On those who have previously attended the Job Simplification course will
be considered.
IE 11 • OFFICE METHODS IMPROVEMENT (OMI)
Your office is where a great deal of paper and hence information flows. It is an
information centre. However, it can also become a place where your company can be
bogged down because of misplaced/lost information, out-dated procedures or even
untrained & restless staff.
Effective & timely communication is essential to your organisation's day-to-day
business.
This program aims to introduce to you, systems and techniques which you can
apply to bring new levels of productivity to your office.
Emphasis is placed on information distribution study techniques, document
management methods, office automation and office communication process.
It is suitable for office managers and his colleagues who are keen to make this
office the office of the future.
IE 12 • PENGURUSAN FAIL DAN REKOD (PF & R)
Kursus ini memperkenaikan peserta-peserta dengan prinsip-prinsip, teknik-teknik
moden dan tatacara yang sewajar di dalam pengurusan fail & rekod. la melengkapkan
daya pimpinan yang tinggi kepada kerja seharian di dalam pengurusan fail perniagaan
moden dan menumpukan kepada mustahaknya untuk memberi daya pemikiran yang
luas serta pemeliharaan pengurusan fail sebagai pengusahaan perniagaan.
Kursus ini sesuai untuk kakitangan yang terlibat di dalam pengurusan fail atau
kerja menyimpan rekod-rekod.
IE 13 • MENYENANGKAN KERJA (MK)
Kursus ini mengemukakan setengah-setengah teknik Kaji Cara di mana kerja-kerja
boleh dikaji, disenangkan dan diperbaiki. la memberi latihan yang tertentu di dalam
setengah teknik-teknik dan prinsip-prinsip Menyenangkan Kerja yang boleh digunakan
oleh peserta di tempat kerjanya.
Kursus ini akan memberi faedah kepada Pegawai Kaji Kerja, Penyelia dan
Kakitangan Pengurusan di semua peringkat yang terlibat di dalam kerja pengeluaran,
ahli-ahli yang bergabung di dalam jawatankuasa-jawatankuasa perunding dan eksekutif
persatuan pekerja.
IE 14 • KESELAMATAN PERUSAHAAN 1 (KP1)
Kemalangan yang mengakibatkan kecederaan perseorangan dan melibatkan
kerosakan harta benda, mengesahkan bahawa kesilapan terdapat di dalam kerja
perancangan, perekaan, pembinaan, pemasangan atau di dalam perjalanan cara
bekerja. Akibat kemalangan yang sedemikian akan meninggikan kos, menurunkan
pengeluaran dan penggangguan aliran operasi yang berterusan.
PAGE 26
Kursus ini menekankan istilah:
"Kemalangan tidak terjadi dengan sendirinya - tanpa sebab tiada kemalangan".
Kursus ini akan memperkenalkan 3 prinsip-prinsip asas mencegah kematangan
terutama:
• Untuk melahirkan dan pemeliharaan ke atas minat;
• Mendapatkan faktor-faktor; dan
• Mengambil tindakan berdasarkan kepada faktor-faktor.
la akan member! faedah kepada semua kakitangan yang terlibat di dalam kerja
keselamatan perusahaan dan kebajikan pekerja-pekerja.
IE 15 • KAWALAN MUTU (KM)
Kursus ini memperkenalkan konsep-konsep umum mutu dan kawalan mutu dan
sebahagian dari teknik-teknik statistik. la akan mem bole hkan para peserta
menggunakan teknik ini untuk mengawal dan menyelenggara mutu keluaran mereka.
Semua kakitangan yang mempunyai hubungan dengan fungsi mutu akan
dipertimbangkan. Pengetahuan asas mengenai statistik adalah disyorkan.
IE 16 • ORGANISASI DAN KAEDAH (0 & K)
Kursus ini memperkenalkan beberapa teknik-teknik yang digunakan oleh mereka
yang terlibat di dalam kerja-kerja O & K untuk memperbaiki kecekapan pejabat dan
pengaliran maklumat di antara pejabat. Oleh itu ia akan memberi faedah kepada mereka
yang menitikberatkan ke atas kos kertas kerja yang kian meningkat dan keperluan untuk
menggunakan maklumat-maklumat yang ada secara berkesan.
IE 17 • PENGENDALIAN BAHAN (PB)
Setiap organisasi mempunyai bahan-bahan untuk dikendalikan samada secara
manual ataupun menggunakan mesin. Pengendalian bahan selalunya menambahkan
kos kepada barang keluaran. Tambahan ini boleh meningkat sehingga 90% dari
keseluruhan kos buruh. Kursus ini memperkenalkan pada peserta dengan kaedahkaedah penting mengurangkan pengendalikan bahan dan kosnya.
Peserta:
Penyelia-penyelia pengeluaran, penjaga-penjaga stor, kakitangan-kakitangan
pembelian dan mereka yang terlibat di dalam pengendalian bahan dan penyimpanannya.
PAGE 27
Industrial Engineering Section
Venue: NPC, Petaling Jaya
No.
Date
Course
Coordinator
Fee
1.
Store and Stock Management
Jan 21 - 23
Razalie Hussain
$2107-
2.
Industrial Safety 1
Mar 4- 7
Azizan Ariffin
$2407-
3.
Pengurusan Fail & Rekod
Mar 1 1 - 1 3
Tan Phaik Hoon
$1507-
4.
Filing & Records Management
Mar18-20
ChiaYokLin
$1807-
5.
Menyenangkan Kerja
Mar 25-19
Azizan Ariffin
$2507-
6.
Maintenance Management
April 1-5
Fazil Suhaimi Talib
$3507-
7.
Quality Control
April 15-19
Sivapalan
$3507-
8.
Pengendalhn Bahan
May6-9
Abdullah Kassim
$2007-
9.
Production Planning and Control
May 20 -24
Tan PorSing
$3507-
Tan Phaik Hoon
$3007-
10.
Job Simplification
11.
Organisation and Methods
July 1 - 5
Tan PorSing
$3007-
12.
Store and Stock Management
July 15- 17
Sivapalan
$2107-
13.
Industrial Safety 1
July 22 -25
Razalie Hussain
$2407-
14.
Filing and Records Management
July 22 -24
Shahdan Md. Lani
$2507-
15.
Keselamatan Perusahaan 1
July9-12
Shahdan Md. Lani
$2007-
16.
Industrial Safety 2
Aug5-8
Tan Phaik Hoon
$2807-
17.
Work Measurement
Aug12-16
Sivapalan
$3507-
'18.
Productivity Improvement
Aug12-Nov8
ChiaYokLin
$20007$25007-
19.
Pengurusan Fail & Rekod
Sept 17- 19
Abdullah Kassim
$1507-
20.
Organisasi dan Kaedah
Sept 30 -Get 4
Azizan Ariffin
$2507-
21.
Office Methods Improvement
Oct7-11
Fazil Suhaimi Talib
$3507-
22.
Maintenance Management
Oct 21 - 25
Tan Por Sing
$3507-
23.
Menyenangkan Kerja
Nov4-8
Shahdan Md. Lani
$2507-
24.
Kawalan Mutu
Nov 18-22
Abdullah Kassim
$2507-
25.
Keselamatan Perusahaan 1
Dec 2- 6
Fazil Suhaimi Talib
$2007-
PAGE 28
(
^May^7-3J)
* PRODUCTIVITY IMPROVEMENT PROGRAM ON WORK STUDY:
Duration 13 weeks - 6 weeks-full time training and 7 weeks plant project. Local participants: $2,000/- per participant, International participants: $2,500 per participant.
OBJECTIVES
• To develop/install a work study function to implement programs of productivity
improvement;
• To achieve/maintain substantial improvement in productivity levels;
• To develop the analytical skills of participants in seeking solutions to production
problems with special emphasis on skills of approaching the problem of increasing
productivity through systematic analysis of existing operation, process and work
method.
CONTENTS
Part A - Training ( 6 weeks)
1. Method Study- Productivity; Work Content; Work Recording and Charting; Work
place and Factory Layouts; Analysis of Work Methods; Development of Improved
Methods; Line Balancing; Automation; Practical Exercises; Case Studies;
Examination.
2. Work Measurement - Definition and Purpose; Basic Procedures and Methods;
Performance Rating; Time Studies; Time Study Analysis and Evaluation; Machine
Controlled Operations; Synthetic Setups; Work Specifications; Activity Sampling;
Time Standards; Incentive Schemes; Methods-Time Measurements; Costing;
Negotiating; Installing and Maintaining Improved Methods/Time Standards; Work
Study Organisations; Practical Exercises; Case Studies; Examination.
Part B - In-Plant Project (7 weeks)
This includes study at a selected plant within Malaysia and completion of the project
report. It will be fully supported by NPC Staff who will maintain a continuous scrutiny by
frequent visits.
Admission requirements Language
• Minimum 2 years working experience in organisations, preferably Supervisors,
Management services personnel or work study trainees.
• Sufficient command of spoken and written English.
• Medically certified fit.
• Must be nominated by participants' governments, (applicable to international participants only).
TUITION FEE
US$1.1507-or MS2.500/-
Fellowships under the Malaysian Technical Assistance Program may be available in
1984/85.
For local participants M$2,000.
PAGE 29
Low Cost Automation Sectio
Synopsis of Courses
LCA 1 • INTRODUCTION TO LOW COST AUTOMATION
The first part of this module will concentrate on the understanding of compressed
air and its uses. The major part will be on the techniques of constructing basic
pneumatic control circuits. This module will also familiarise participants with the use of
standard symbols, development and layout of simple circuits and the use of the LCA
laboratory and training panels.
LCA 2 • APPLIED LOW COST AUTOMATION (PURE PNEUMATIC)
The module will be about the fundamentals and terms in control engineering motion
and control diagrams, type of control, methods of designing circuit diagrams for
pneumatic controls. Participants will also be trained to trace and identify faults in circuit
construction and to rectify them. Laboratory exercises will be the major portion of the
module.
LCA 3 • APPLIED LOW COST AUTOMATION (ELEC-PNEUMATIC)
Part of the module will concentrate on basic electricity and the construction of
solenoid valves, relays and switches. Participants will then learn the methods to design
control circuits with electricity operated switches and valves. Laboratory exercises will
concentrate on the building of electricity switching circuit.
PROGRAMMES CONDUCTED IN BAHASA MALAYSIA
For your Foreman and other supervisors who may have difficulty in following the
English programmes, similar programmes in Bahasa Malaysia has been developed.
SUITABLE PARTICIPANTS
All those executives and supervisors who are concerned with improvement in
existing production system e.g. production or design engineers, technicians, foremen
and those with basic knowledge of engineering and science.
PAGE 30
Low Cost Automation Section
Venue: NPC, Petaling Jaya
Course
No.
Date
Coordinator
Fee
Goh Swee Seang
S3507-
1.
Introduction to Pneumatic Control
Engineering (LCA1)
Jan28-Feb1
2.
Introduction to Pneumatic Control
Engineering (LCA1)
April 8- 12
- same -
$3507-
3.
Design of Pneumatic Control
Systems (LCA 2)
May 13- 17
- same -
$3507-
4.
Design of Pneumatic Control
Systems (LCA 2)
July8-12
-same-
$3507-
5.
LCA1
Aug12-16
- same -
$2507-
6.
Introduction to Pneumatic Control
Engineering (LCA 1)
Sept 9- 13
- same -
$3507-
7.
LCA 2
Sept 23 -27
-same-
$2507-
Design of Pneumatic Control
Oct14-18
-same-
$350/-
LCA 3
Nov12-16
- same -
$250/-
Design of Pneumatic - Electric
Dec 2 - 6
-same-
$350/-
Dec 9-13
-same-
$3507-
8.
Systems (LCA 2)
9.
10.
Control System (LCA 3)
11.
Design of Pneumatic Control
Systems (LCA 2)
PAGE 31
Tourist Industry Section
Synopsis of Courses
Tl 1 • LEADERSHIP AND CUSTOMER RELATIONS IN THE HOSPITALITY
INDUSTRY
Considered a "must" for supervisors in the hospitality industry, this popular course
offers participants a basic understanding of the nature and principles of leadership.
Topics include Motivation, Delegation and Resistance to Change. Additionally, the
means and ways of achieving good and effective relations with staff and customers alike
are discussed, covering subjects like handling customer complaints and customers
needs and expectations.
Tl 2 • RESTAURANT SERVICES
Suitable for captains, headwaiters, or restaurant assistant managers, this course
covers various aspects of restaurant service with emphasis on Ihe American, Russian
and French services.
Topics which will be discussed include:
• Table settings and service
• Restaurant eguiprnent
• Banquet, buffets and cocktail parties
• Control systems
Tl 3 • BEVERAGE MANAGEMENT
The aim of this course is to expose participants, particularly Head Barmen or Beverage
Supervisors, to the various common beverages, their origins and manufacture.
Discussion will centre on selection, purchasing, storage, stocking and control of
beverages.
Tl 4 • SUPERVISORY HOTEL HOUSEKEEPING
All aspects of hotel housekeeping are covered in this course, including cleaning
methods, linen supervision, control of laundry and supervision of housekeeping staff.
The course is invaluable for personnel holding supervisory positions in the housekeeping department in hotels and similar institutions.
Tl 5 • FRONT OFFICE PROCEDURES
In this course participants get to understand the functions and activities of the Front
Office Department, comprising Reservations, Reception, Enquiries, Bell Service and the
Front Office Cashier. Discussions will centre on the Front Office as the nerve centre of a
hotel, Customer Relations, basic Front Office accounting and statistics.
Tl 6 • STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRY
Specially prepared for department heads in hotels and similar institutions, the
course centres on the following topics:
• Organisation of Human Resources
PAGE 32
• Personnel Relations
• Task Unit Job Descriptions
• Labour Cost Control Systems
• Job Evaluation
Other topics that will be discussed are motivation, management and styles of
leadership in the Hotel Industry.
Tl 7 • MARKETING IN THE HOSPITALITY INDUSTRY
This course aims at giving participants an understanding of modern concepts of
marketing and promotional activities in the Hotel Industry.
Discussions will centre on the following topics:
• Basic structure of the market
• Product, competitor, and market analysis
• Market research
•
•
•
•
Marketing plan
Sales programmes
Travel system
Advertising and Promotion, etc.
Tl 8 • INTRODUCTION TO ACCOUNTING IN THE HOSPITALITY
INDUSTRY
This course is specially designed for participants taking part in the Hotel and
Restaurant Supervisory Certificate (HRSC) programme. NON-(HRSC) participants are
also welcome. Its intention is to give participants, who have little or no knowledge in
Accounting, some basic principles in Accounting practices and its application to the
Hospitality Industry. Topics such as simple book-keeping, adjustments, food costing,
ratios and budgeting will be discussed in order to give participants as much coverage as
possible.
The course will be supplemented with exercises and case studies.
Tl 9 • KITCHEN MANAGEMENT
This course exposes participants to various aspects of kitchen organisation,
introduction to portioning, portion control and food costing.
This course is suitable for kitchen personnel who aspire to widen their knowledge in
introductory aspects of kitchen management.
Other hotel personnel who wish to widen their knowledge in the introductory
aspects of kitchen management may also be considered.
Tl 10 • INSTITUTIONAL CATERING AND COOKING MANAGEMENT
This course has been specially designed for cafeteris operators or personnel who
are directly concerned with the individual customers as well as the management.
A proper understanding of the operation and involvement would enables operators
to be fully committed to the needs of the industry.
The course is suitable for supervisory personnel in the contract food service,
canteen or cafeteria. Potential operators are also welcome.
PAGE 33
Tl 11 • PENGURUSAN KEDAI MAKAN
Kursus ini memperkenalkan peserta-peserta kepada teknik-teknik mode'n dalam
pengurusan kedai makan/restoran yang mana akan membolehkan peserta-peserta
mempunyai penglibatan yang aktif, sistematik dan berkesan di lapangan ini.
Pengurusan restoran dan dapur adalah dua perkara penting dalam menjalankan
perniagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih mendalam
bagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat 'costing'
makanan, kos-kos pekerja dan lain-lain untuk memperolehi keuntungan yang lebih serta
bagaimana untuk mengendaltkan stor yang lebih teratur. Atur-letak' dapur juga penting
untuk melicinkan pergerakan di bahagian dapur dan ini menambahkan kecekapan dalam
menjalankan kerja.
Sebagai tambahan kepada syarahan; kajian kes, filem serta membuat lawatan luar
akan diadakan.
Tourist Industry Section
Venue: NPC, Petaling Jaya
No.
Course
Date
Coordinator
Fee
1.
Leadership and Customer Relations Jan 14 -18
$ 3507-
2.
Special Supervisory Techniques
$ 3507-
3.
Restaurant Services
4.
Jan 21 -25
'¥eb5-9
$ 3507-
Front Office Operation
Feb5-9
5 3507-
5.
Supervisory Housekeeping
Feb11~15
$ 3507-
6.
Kitchen Management
Feb11-15
$ 3507-
7.
Beverage Management
Feb25-27
$ 1807-
8.
Introduction to Tourism
Feb25-27
$ 180/-
9.
Introduction to Room Operation
Mar 11 -15
$ 350/-
10.
Introduction to Food and
Beverage Operation
Mar 1 1 - 1 5
S 350/-
11.
Staff Management in Hospitality
Industry
Mar 11 -15
$ 3507-
12.
Marketing Management
April 15- 19
$ 3507-
13.
Introduction to Accounting
April 22 -26
S 3507-
14.
9th Hotel Restaurant Supervisory
Certificate (HRSC)
Jan14-May11
$1 ,3507-
10th Hotel Restaurant Supervisory
Aug12-Nov14
$1 ,3507-
15.
Certificate (HRSC)
PAGE 34
No.
-16.
Course
Date
Coordinator
FM
Apprenticeship Training Programme
- Kitchen Management
- Restaurant Management
- Front Office
- Housekeeping
Mar 85 -Mar 87
Mar 85 - Mar 86
Mar 85 -Mar 86
Mar 85 - Mar 86
17.
Leadership and Customer Relations Aug 12- 16
$350/-
18.
Special Supervisory Techniques
Aug 19-22
S350/-
19.
Restaurant Services
Aug 26 - 30
S350/-
20.
Front Office Operation
Aug 26 -30
$350/-
21.
Supervisory Housekeeping
Sept 2 -6
$350/-
22.
Kitchen Management
Sept 2-6
$350/-
23.
Beverage Management
Sept9-11
J300/-
24.
Introduction to Tourism
Sept 9- 11
$3007-
25.
Introduction to Room Operation
Sept 16 -20
$3507-
Introduction to Food and
Sept 16 -20
$350/-
26.
Beverage Operation
27.
Staff Management in Hospitality
Industry
Sept 23 -28
J350/-
28.
Marketing Management
Oct1.4-18
S350A
29.
Introduction to Accounting
Oct21-25
S350/-
Apprenticeship: $600/- per year {excluding food and lodging)
PAGE 35
RANCANGAN PEMBANGUNAN USAHAWAN BUMIPUTERA
(A) Pengurusan Kedal Makan
Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada teknik-teknik
moden dalam pengurusan kedai makan/restoran yang mana akan membolehkan
peserta-peserta mempunyai penglibatan yang aktif, sistematik dan berkesan di
lapangan ini.
Kursus ini dibahagikan kepada Pengurusan Kakitangan, Pengurusan Dapur, Ruang
Sajian dan Pengurusan Perakaunan. Sebagai tambahan kepada syarahan, kajian kes
dan filem, lawatan luar akan diadakan mengikut keadaan.
Pengurusan restoran dan dapur adalah dua perkara penting dalam menjalankan
pemiagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih mendalam
bagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat 'costing'
makanan, kos-kos pekerja dan lain-lain untuk mengendalikan stor yang lebih teratur.
Atur-letak dapur juga penting untuk melicinkan pergerakan di bahagian dapur dan ini
akan menambahkan kecekapan dalam menjalankan kerja.
KANDUNGAN KURSUS
Topik-topik yang akan dibincangkan ialah:Pengurusan dan pentadbiran dapur
Rekod penerimaan dan pengeluaran
Merancang menu
Membuat catuan
Pengawasan
Pengawasan kos pekerja-pekerja
Penentuan kos makanan dan minuman
Cara-cara menambah keuntungan
Atur-letak alat-alat dan kawasan kerja
Lawatan/kes perbincangan
Dan lain-lain.
Kursus ini sangat sesuai untuk Usahawan Bumiputera yang melibatkan diri secara
langsung di lapangan perniagaan kedai makan, dan juga tuan punya perniagaan kedai
makan/restoran.
(B) Kaedah Memasak
Kursus ini adalah kursus lanjutan dari kursus Pengurusan Kedai Makan dan
bertujuan untuk melengkapkan peserta-peserta dengan teknik dan cara masakan yang
sempurna. Kursus ini mengandungi cara-cara memasak secara teori dan praktikal.
Kursus ini akan berjalan selama 10 hah. peserta-peserta yang terlibat adalah terdiri
dari mereka yang sedang melibatkan diri di dalam perniagaan, khasnya perniagaan
restoran atau sajian makanan.
PAGE 36
Bahagian Pembangunan Usahawan Bumiputera Dalam
Bidang Pengurusan Restoran Dan Sajian Makanan
Instltut Pengurusan Perhotelan Dan Pelancongan,
PDPN, Peti Surat 64, Petal ing Jaya, Selangor
Program Latihan Tahun 1985
Tarlkh
Tempat
Yuran
No.
Nama Kursus
1.
Pengurusan Kedai Makan
Jan 14-16
Petaling Jaya
$ 607-
2,
Tatacara Sajian
Feb 23 - 25
Petaling Jaya
$ 607-
3.
Pengurusan Kedai Makan
Mar 18-20
Pulau Pinang
$ 607-
4.
Pengurusan Kedai Makan
Apr15-17
Johor Banru
$ 607-
5.
Pengurusan Kedai Makan
Mei20-22
Kuantan
$ 607-
6.
Pengurusan Kedai Makan
Jun17-19
Petaling Jaya
$ 607-
7.
Pengurusan Kedai Makan
Jul22-24
Kuching
$ 607-
8.
Tatacara Sajian
Ogos 19-21
Petaling Jaya
$ 607-
9.
Pengurusan Kedai Makan
Sept 9- 11
Kota Kinabalu
$ 607-
10.
Pengurusan Kedai Makan
Okt21-23
Petaling Jaya
$ 607-
11.
Kaedah Memasakll
Nov 28 - 29
Petaling Jaya
$1507-
12.
Pengurusan Kedai Makan
Dis16-18
Petaling Jaya
$ 607-
Bengkel Sehari
No.
Nama Kursus
Tarikh
Tempat
Yuran
1.
Pengurusan Kakilangan
Feb 24
Petaling Jaya
$307-
2.
Kos Makanan dan
Penentuan Harga
Mac 24
Petal ing Jaya
$307-
3.
Merancang Menu dan
Resipi Standard
Mei19
Petaling Jaya
$307-
4.
Menyimpan Kira-kira
Sept 22
Petaling Jaya
$307-
5.
Kebersihan, Kesihatan dan
Zat-zat Makanan
Nov 24
Petaling Jaya
$307-
PAGE 37
Untuk keterangan lanjut sila hubungi:
Bahagian Pembangunan Usahawan Bumiputera,
Institut Perhotelan dan Pelancongan,
Pusat Daya Pengeluaran Negara,
Peti Surat 64,
Petaling Jaya.
Tel 03-555011 Sambungan 319, 320, 321, 315
PAGE 38
Pusat Daya Pengeluaran Negara
Wilayah Utara, Pulau Pinang
Course Programme - 1985
Course
No.
Date
Fee($)
INDUSTRIAL ENGINEERING SECTION
1.
Work Simplification & Improvement
Jan. 21 -25
250.00
2.
Work Study
Feb. 18-22
300.00
3.
Industrial Safety I
Mar. 19-22
200.00
4.
Production Planning & Control
5.
Improving Productivity in Manufacturing
May 14- 17
400.00
6.
Maintenance Management
May 21 -25
300.00
7.
Materials Handling
June 10-14
300.00
8.
Quality Control
Aug. 5-9
300.00
9.
Improving Productivity in Administration
Aug. 19-23
400.00
10.
Industrial Safety II
Sept. 16-19
240.00
11.
Filing & Records Management
Oct. 1-3
150.00
12.
Statistical Process Control
Nov. 18-22
300.00
13.
Manufacturing Control & Analysis
Sept. 9- 13
400.00
Apr. 8- 12
300.00
MANAGEMENT ACCOUNTING SECTION
1.
Costing I
Mar. 12-14
150.00
2.
Cost Reduction & Control
May 29 -31
200.00
3.
Costing II
July16-18
150.00
4.
Budgetary Control
Sept. 10-12
150.00
5.
Cash Flow Management
Nov. 4-6
150.00
PAGE 39
No.
Court*
Datt
Fe»(t)
SALES & MARKETING SECTION
1.
Salesmanship
Feb. 25- Mar. 1
250.00
2,
Import Procedures & Documentation
Apr. 1-5
300.00
3,
Export Procedures & Documentation
Oct. 30 -Nov. 4
300.00
4.
Sales Management
Oct. 7- 11
300.00
MANAGEMENT DEVELOPMENT SECTION
1.
Leadership & Human Relations
Jan. 15- 17
180.00
2.
Pimpinan & Perhubungan Sesama Manusia
Mar. 5- 7
135.00
3.
Staff Selection Skill & Techniques
May 14- 16
180.00
4.
Groupwork & Discussion Leading
June 10-12
180.00
5.
Penyelia Sebagai Jurulatih & Pengajar
July30-Aug. 1
135.00
6.
Motivation & Job Satisfaction
Oct. 14-18
300.00
7.
Supervisor as a Trainer & Instructor
Sept. 2-4
135.00
8.
Introduction to Personnel Management
Dec. 2-6
300.00
9.
Management for Managers
Dec. 9- 13
250.00
INDUSTRIAL RELATIONS SECTION
1.
Industrial Relations for Supervisors
Mar. 11-15
250.00
2.
Domestic Enquiry Procedures
May 28 -30
180.00
3.
Management of Labour Relations
Oct. 14- 18
300.00
4.
Collective Bargaining & Negotiation Procedures
Nov. 18-22
300.00
TOURIST INDUSTRY SECTION
1.
Front Office Operation
Mar. 25 -29
225.00
2.
Leadership & Customer Relations
Aug. 12 -16
225.00
3.
Supervisory Housekeeping
July 22 -26
225.00
PAGE 40
Pusat Daya Pengeluaran Negara
Wllayah Pantal Tlmur
Course Programme -1985
Course
No.
Date
Venue
F~<$>
INDUSTRIAL ENGINEERING SECTION
1.
Pengurusan Fail & Rekod
14- 16 May
Pahang
20 -22 Aug.
Trengganu
120.00
9-11 June
Kelantan
9- 11 Apr.
Pahang
150.00
2.
Filing & Record Management
3.
Keselamatan Perusahaan I
11-14NOV.
Pahang
200.00
4.
Pengendalian Bahan
24 -27 Feb.
Trengganu
200.00
5.
Stores and Stock Management
Pahang
210.00
Trengganu
150.00
Pahang
200.00
8-10Oct.
MANAGEMENT ACCOUNTING SECTION
1.
Costing 1
2.
Cost Reduction & Control
3.
Introduction to Accounting Practices
25 Jan. -1 Feb. Pahang
200.00
4.
Tatabuku Praktikal & Akaun
14- 18 July
200.00
17- 19 June
2-4Dec
8 -12 Sept.
5.
Pengurusan Kewangan
6.
Financial Management
Trengganu
Kelantan
25Feb-1 Mac Pahang
150.00
Pahang
150.00
5-7Aug
SALES AND MARKETING SECTION
1.
Kejurujualan
17-21 Mac
Kelantan
250.00
2.
Management of Sales Forces
17-21 June
Pahang
300.00
3.
Pengenalan Pengurusan Pemasaran
7- 11 Apr.
Kelantan
250.00
PAGE 41
Course
No.
Date
Tempat
Fee(S)
MANAGEMENT DEVELOPMENT
SECTION
1.
Management for Managers
22-26 Apr.
Pahang
250.00
2.
Motivasi & Kepuasan Bekerja
11-15Mac.
Pahang
250.00
3.
Pimpinan & Perhubungan Sesama Manusia
2-4 Sept.
21 -23 Oct.
22 -24 July
Pahang
135.00
Trengganu
Kelantan
4.
5.
6.
Leadership & Human Relations for
Managers
Introduction to Personnel Management
Penyelia Sebagai Jurulatih & Pengajar
5-7 Feb.
Pahang
300.00
12- 16 Nov.
Pahang
300.00
9-11 Sept.
Pahang
135.00
4-6 Feb
Pahang
150.00
INDUSTRIAL RELATIONS SECTION
1.
Mengendalikan Rungutan
2.
Tatacara Penyiasatan
11 -13 Feb.
Trengganu
150.00
Kemahiran Kommunikasidalam
23 - 25 Sept.
Pahang
150.00
25 -29 Mac.
Pahang
300.00
5-9 May
Pahang
265.00
Pahang
Trengganu
Kelantan
225.00
Pahang
Trengganu
Kelantan
90.00
3.
Perhubungan Perusahaan
4.
Collective Bargaining & Negotiation
Procedure
5.
Disiplin dalam Industri
TOURIST INDUSTRY SECTION
1.
Leadership & Customer Relations
19 -23 Aug.
22-26 Sept.
26 -30 May
2.
Pengurusan Kedai Makan
15- 17 July
22 -24 Apr.
4-6 Mac
PAGE 42
Pusat Daya Pengeluaran Negara
Wilayah Selatan
Course Programme - 1985
Date
Course
No.
Fee
MANAGEMENT DEVELOPMENT SECTION
1.
Interpersonal Communication
2.
Pimpinan dan Perhubungan Sesama Manusia
3.
7- 9 Jan.
$210.00
15-17April
$165.00
Groupworkand Discussion Leading
1- 3 July
$180.00
4.
Staff Selection Skills and Techniques
9-11 Dis.
$210.00
5.
Leadership Skills for Supervisors
22 -24 April
$150.00
6.
Motivation & Job Satisfaction
9- 13 Sept.
$300.00
7.
The Role of a Supervisor as a Trainer and Instructor
4- 6Nov
$1 50.00
5-
9 Feb.
$215.00
INDUSTRIAL RELATIONS SECTION
1.
Disiplin dalam Industri
2.
Perhubungan Perusahaan untuk Penyelia
18 -22 Mac
$275.00
3.
Industrial Relations for Supervisors
15-19 July
$370.00
13-15Feb.
$210.00
3- 7Jun
$300.00
4-
6 Mac
$180.00
MANAGEMENT ACCOUNTING SECTION
1.
Budgetary Control
2.
Pengurusan Kewangan
INDUSTRIAL ENGINEERING SECTION
1,
Filing and Records Management
2.
Office Methods Improvement
20-24 May
$350.00
3.
Pengurusan Fail dan Rekod
30Julai-1 Aug.
$1 50.00
4.
Pengendalian Bahan
5.
Maintenance Management
2-
5 Sept.
$200.00
11 -15 Nov.
$350.00
PAGE 43
Course
No.
Date
F*a($)
SALES AND MARKETING SECTION
1.
Setting Up Export Business and Documentation
2.
Management of Sales Force
6-10 May
$350.00
12-16 Aug.
$350.00
1- 5 April
$450.00
14- 18 Oct.
$400.00
QCC
1.
Training in QCC for Facilitators
2.
KKM untuk Pemudahcara
PAGE 44
Pusat Daya Pengduaran Negara
Witayah Sabah
Course Programme -1985
Course
No.
Dat»
F»»<$)
INDUSTRIAL ENGINEERING SECTION
1.
Industrial Safety II
7-11Jan.
$240.00
2.
Industrial Safety I
22 -27 April
$200.00
3.
Filing and Record Management
16-18July
$150.00
4.
Production Planning and Control
26-30 Nov.
1300.00
5.
Job Simplification & Improvement
16-20 Dec.
$250.00
14 -18 Jan.
$200.00
MANAGEMENT ACCOUNTING SECTION
1.
Practical Bookkeeping and Accounting
2.
Costing I
5-7 Feb.
$150.00
3.
Costing II
8- 10 May
$180.00
4.
Cost Reduction & Control
5.
29-31July
$200.00
Financial Management 1
3-5 Sept.
9150.00
6.
Introduction to Accounting Practices
1-5 Oct.
$200.00
7
Financial Management II
9-11 Dec.
$180.00
25 Feb. - 1 Mac
$300.00
SALES MARKETING SECTION
1.
Introduction to Advertising Management
2.
Import Procedure and Documentation
25 -28 Mac
$300.00
3.
Export Business & Documentation
25-29Jun.
$300.00
4.
Marketing Management
6 -10 Aug.
$300.00
5.
Salesmanship
4 -8 Nov.
$300.00
PAGE 45
Course
No.
Date
Fee($)
MANAGEMENT DEVELOPMENT SECTION
1.
Leadership & Human Relations for Supervisor
2.
Staff Selection Skill & Techniques
3.
28 Jan. -1 Feb
$200.00
7-9 May
$180.00
Understanding Group in Organisation
27 -29 Aug.
$180.00
4.
Interpersonal Communication
8- 10 Oct.
$180.00
5
Motivation & Job Satisfaction
6.
3- 7 Dec.
$300.00
Introduction to Personnel Management
22 -26 July
$300.00
7.
Training Methodology I
16-20 Sept.
$300.00
8.
The Supervisor as a Trainer and Instructor
25 -27 Nov.
$150.00
INDUSTRIAL RELATIONS SECTION
1
Discipline in Industry
11 -15 Mac
$300.00
2.
Management of Labour Relation
27-31
$300.00
3
Industrial Relations & Labour Laws
4.
Industrial Relations for Supervisor
May
1-5 July
$300 00
17-21 Sept.
$250.00
1-5 April
$225.00
TOURIST INDUSTRY
1.
Leadership and Customer Relations
2.
Kitchen Management
13-17
3.
Marketing in the Hospitality Industry
29 Oct. -2 Nov.
$225.00
Aug.
$225.00
QUALITY CONTROL CIRCLE
1.
QCC Appreciation Seminar
23 March
$160,00
2.
QCC Training for Facilitators
24 -28 Sept.
$450.00
3.
QCC Training for QCC Leaders
15-19Oct.
$400.00
PAGE 46
Pusat Daya Pengeluaran Negara
Wllayah Sarawak
Course Programme - 1985
No.
Course
Date
Fee
INDUSTRIAL ENGINEERING SECTION
1.
Industrial Safety 1
12 -15 February
$240.00
2.
Industrial Safety II
25 -28 February
$240.00
3.
Filing and Record Management
4.
Office Method Improvement
5.
Job Simplification
6.
Material Handling
5 - 8 November
$240.00
7.
Critical Path Method
2-6 December
$300.00
7 - 9 May
$180.00
19-23 August
$300.00
14- 18 October
$300.00
MANAGEMENT ACCOUNTING SECTION
1.
Introduction to Accounting Practices
21 -25 January
$300.00
2.
Basic Accounting for Executive
18 -22 March
$300.00
3.
Costing I
29-31 July
$180.00
4.
Developing Junior Accounting Staff
12-17August
$180.00
5.
Financial Management 1
6.
Financial Management II
7.
Pengenalan Perakaunan
8.
Budgetary Control
8-10July
28 -30 October
$180.00
$180.00
9- 14 Sept.
$300.00
15- 17 April
$180.00
SALES MARKETING SECTION
1.
Introduction to Marketing Management
18- 22 Nov.
$300.00
2.
Salesmanship
23 -27 Sept.
$300.00
PAGE 47
Course
No.
Date
Fee
MANAGEMENT DEVELOPMENT SECTION
1.
Leadership & Human Relations for Managers
15-19April
$300.00
2.
Supervisor As a Trainer & Instructor
14 -15 May
$180.00
3.
Staff Selection Skill & Techniques
11-13Feb
$180.00
4.
Understanding Group in Organisation
4-6 Mar
$180.00
5.
Interpersonal Communication
7-9Oct
$180.00
INDUSTRIAL RELATIONS SECTION
1.
Grievance Handling
1-2Aug
$120.00
2.
Discipline in Industry
23 -27 Sept.
$300.00
3.
industrial Relations for Trades Union Executives
13- 17 May
$300.00
4.
Disciplinary Procedures in Public Sector
21-230ct
$180.00
PAGE 48
Facilities of the Institute
Accommodation
The institute has limited accommodation available to outstation participants in the
Institute's Academic wing as follows:Type A - study bedroom sharing communal bathroom
$10 per person per night
Type B - study bedroom with bathroom attached
$15 per person per night
Each room can accommodate 2 persons.
Internal Facilities includes
- a library
-
19 lecture rooms
recreational rooms
games facilities/games courts
a mulli-purpose hall
an institute language laboratory
Other Facilities
The Institute is just few minutes walk from the commercial centre of Petaling Jaya where
facilities like bank, Hotel Dayang, post office, eating establishments, transport, shopping
centres and other facilities are easily available.
PAGE 49
Location:
National Productivity Centre (Headquarters)
PAGE 50