Quest4Care
Helping care homes to perform
www.bakertilly.co.uk
Quest4Care is an innovative, dynamic online tool – new to
the care home sector, measuring experience, effectiveness
and safety of service provisions in care homes.
In an environment where concerns are often raised about the quality and safety
of care homes, Quest4Care is specifically designed to support the provision of
safe care.
It provides oversight and aids transparency about the quality of homes. As
an enabler, it supports care homes to focus their efforts on information that
measures quality, safety and experience helping ensure a state of readiness for
any external visits from the CQC, Local Authority or CCG.
The tool can also be used to give potential residents, and their relatives,
the comfort they require over the quality of care being provided.
The self-assessment asks questions across the following domains:
• Resident and carer experience;
• Effectiveness of care;
• Safety of care; and
• Compassion in practice.
The results are a RAG rated, risk assessed view of each care home which can be
used to highlight good practice as well as areas identified for improvement.
We can also support care home businesses address any concerns that the tool
may identify and assist operators improve the overall quality of care provided.
Our dedicated healthcare team can provide services including internal audit and
advice on governance and internal control matters.
Baker Tilly has specifically designed this tool to create a supportive approach
which also signposts examples of national best practice and to the sharing of
good practice across the sector.
The tool is intended to raise standards, to celebrate best practice and to assist
operators in directing scarce resources into those areas of greatest need.
The key features of Quest4Care
1 Raising standards by using self-assessment,
data review and engagement
The tool is intended to raise standards by increasing self-awareness via
self-assessment, stimulate discussion within the home and acess to data
across the domains of safety, effectiveness and experience. It is anticipated
that the outputs will help structure engagement between owners and
managers to identify key themes and areas for future focus.
2 Provision of tailored reports and dashboards
Quest4Care produces a RAG rated, risk assessed view of each care home
which operators can use to highlight good practice as well as areas where
they need to improve. It sanctions staff to build reports, measure trends
relating to experience, effectiveness and safety of care including the
awareness and implementation of national initiatives such as Compassion
in Practice.
3 Identifying training and education needs
The tool will support care home operators to recognise gaps in current
education and training provision for staff in the care home environment.
It also captures the home’s current delivery of continual professional
development.
4 Accessibility
Easy access to your information from a number of portals including
tablets and smartphones. You can be confident that your data will be
kept secure within our safe server environment.
5 National best practice indicators
Baker Tilly will use the data captured through Quest4Care nationally
to develop insightful benchmarking reports. We can advise you on the
issues and risks faced across the sector, including emerging trends and/
or training needs. The tool also allows for sign posting of examples of
national best practice and links to national audits.
I now understand what external parties want from
me to help assure them of the quality of care that I
provide. I’m now networking with other care homes
and sharing information and good practice. Q4C is
easy to complete and it gives me the drive to improve
and move forward.
Business manager, Fulford Nursing Home
The tool is excellent for benchmarking. Home
managers spend hours when asked to implement
something new into their service, be it training or a
new initiative. Q4C helps with that.
Care home manager, Life Style Care PLC
For further information about Quest4Care, please visit:
www.quest4care.co.uk
Suneel Gupta
Mike Gill
Angela Dempsey
Partner
Head of Private Healthcare
Director
Associate Director
M: +44 (0) 7973 429039
suneel.gupta@bakertilly.co.uk
M: +44 (0)7528 970003
mike.gill@bakertilly.co.uk
M: +44 (0)7504 231820
angela.dempsey@bakertilly.co.uk Baker Tilly Corporate Finance LLP, Baker Tilly Restructuring and Recovery LLP, Baker Tilly Risk Advisory Services LLP, Baker Tilly Tax and Advisory Services LLP, Baker Tilly UK Audit LLP and Baker Tilly Tax and Accounting Limited are not
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