PATIENT HAND BOOK
Padmashri Khailshanker Durlabhji
(1912 - 1992)
SANTOKBA DURLABHJI MEMORIAL HOSPITAL
Welcome
SDMH, the hospital that cares. You shall be treated here by
a competent & compassionate team of consultants,
doctors, nurses & paramedics.
SDMH
wishes you a complete & speedy recovery.
We hope this booklet will provide the information necessary
for you. In case of any query, please call our Patient Welfare
Officer at extension 6016 or Public Relation Officer at
extension 6018.
Your Arrival at SDM Hospital
Your doctor admits you to SDMH. Your room assignment
is determined by your doctor's orders, the type of medical
care you are to receive, and the availability of rooms. Your
admission to the hospital will be processed without regard
to race, creed, color, or national origin.
1
SDMH Mission
This hospital cares. SDMH is committed to provide quality
health care at the most affordable rates to all sections of
society, irrespective of cast, creed or color. Towards making
this possible, we pledge to dedicate all our efforts and all our
energies.
Patient's Belongings
Hospital is a public place. Kindly take care of your belongings
and valuables such as mobile phones, ornaments, cash etc.
Kindly keep them safely in the locker provided to you.
Payment Conditions
1. Hospital Charges are not negotiable.
2. Hospital Tariff is available at the reception and with
Patient Welfare Officer.
3. In case the patient has to undergo an operative
procedure, patient/attendant has to deposit the full
amount before the operation or at the time of
admission only.
2
4. The Hospital charges for Deluxe & Super Deluxe rooms will
be double of General ward charges. However for Private
room, these will be 1.5 times the charges for General ward.
5. For all patients transferred from General ward to rooms
and vice- versa the charges (for investigation, procedure,
operations and visits etc.) would be applicable as for the
room, availed from the date of admission.
th
6. Nevertheless from 11 day onwards only, the charges
(Investigation and other procedures, visits) shall be
charged as applicable for General ward / Room.
7.
In case the patient is in ICU/OT, the room can be
retained by paying the room charges.
8.
Provisional bills will be presented every 7 days for all
wards / rooms and every 3 days for ICU patients and it
should be cleared by next morning.
9.
CHANGE OF ROOM- The Management reserves the
right to change the room allotted to any patient at any time.
10. Please get receipt of all payments made.
11. For payment only cash, Credit Cards, Demand Draft,
pay order (In favor of SDMH) are accepted. Cheques
are not accepted.
12. Refunds above Rs 50,000/- would be made by A/C
Payee cheque only.
3
13. During banking hours, payment of final bill has to be
paid in Union Bank of India-SDMH Branch.
14. Empanelled with all Major TPA's for cashless treatment
(Medicines, CT Scan & MRI are excluded).
15. 10% Rebate for State Govt. employees (appointed
before 1st Jan 2004) is available on bed charges,
pathological examination, OT charges, & Radiological
Examination.
16. 24 hrs Ambulance services are available on payment
basis only.
Visiting Hours
•
Visiting hours are from 5 pm to 8 pm.
•
One permanent pass will be issued per room/ bed
allocated at the time of admission. If suggested by
doctor one visitor pass will be issued on payment basis
only.
•
In order to allow our patients to rest and recuperate, it is
our policy to limit visitors to only one (1) per patient.
•
For reason of Infection control, Children under the age
of 12 & flowers are not allowed in any patient areas.
4
Food & Beverages
The chief objective of dietetics department is to serve
healthy, nutritious and disease specific delicacies to the
patient as per the recommendation of doctors and dietician.
Attendant diet can be provided on payment.
Patient Rights and Responsibilities
All patients have right to:1.
Respect for personal dignity and privacy.
2.
Privacy and confidentiality.
3.
Refuse treatment and right to have a second opinion.
4.
Personal safety and security.
5.
Know the identity of individuals providing service.
6.
Information on treatment options available.
7.
Informed consent.
8.
Transfer and continuity of care.
9.
Know hospital rules & charge schedules, any
concessions.
10. Voice complaint & grievance redressal.
5
11. Informed consent before any research protocols are
initiated.
12. Access to medical records.
13. Special preferences, spiritual and cultural needs.
14. Protection from physical abuse or neglect.
Patient's Responsibilities to the Hospital:
1. Provide complete and accurate information.
2. Abide by all hospital rules and regulations.
3. To pay for services bill in a timely manner as per the
hospital rules.
4. To accept, where applicable, adaptations to the
environment to ensure a safe and secure stay in hospital.
5. To accept the measures taken by the hospital to ensure
personal privacy and confidentiality of medical records.
6. To attend follow up appointment as requested.
7. Not to take any medications without the knowledge of
doctor and health care professionals.
8. To provide correct and truthful history.
9. To understand the charter of rights and seek clarification if any.
6
Discharge
Check out time is 12 noon. When you are being discharged
from the hospital, your doctor and nurse, dietician, or
pharmacist will explain the treatment plan which you will
follow at home.
Feedback
For Evaluation of hospital services, you are requested to fill
up the patient feedback form. Your suggestions will help us
serve you better.
7
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Patient Feedback Form vo'; HkjsaA vkids lq>ko gesa
csgrj lsok,a djus dk volj nsaxsA
14
Departments available with SDMH
Cardiology
Gynaecology
Cardiothoracic Surgery
Opthalmology
Dentistry
Orthopaedics
Dermatology
Paediatric
Endocrinology
Paediatric Neurology
ENT
Paediatric Surgery
G.I. surgery
Pathology
Gastroenterology
Physiotherapy
General Medicine
Plastic Surgery
General Surgery
Psychiatry
Neonatology
Radiology
Nephrology
Rehabilitations Medicine
Neurology
Speech Therapy and Audiology
Neurosurgery
Urology
Obstetrics and
Vitreo Retinal Surgery
15
Facilities
1.
Total beds - 550
2.
Operation Theaters - 12
3.
Ambulance services
4.
Bank
5.
Blood Bank
6.
Cafeteria
7.
Dairy
8.
Executive Health Check-up
9.
Gymnasium
10.
Hair dressing salon
11.
Inpatient attendant block (Dharamshala)
12.
Laboratory, and Imaging services
13.
LDR Suite (Private Maternity)
14.
Pharmacy
15.
Post Office
16.
Residental facilities for Doctors, Nurses and Staff
17.
Yoga center
16
IMPORTANT TELEPHONE NUMBERS
egRoiw.kZ nwjHkk"k uEcj
Additional Administrator / vfrfjDr iz'kkld
259
Deputy Medical Superintendent / mi fpfdRlk vf/kdkjh
430
Matron / esVªu
254
Patient Welfare Officer / tu dY;k.k vf/kdkjh
6016
Public Relation Officer / tu laidZ vf/kdkjh
6018
Emergency / vkikrdkyhu lsok;sa
335
Reception / Lokxr d{k
6015
Billing / fcfyax d{k
256
Cafeteria / tyiku x`g
448
Pharmacy / nokbZ dh nqdku
437
Ambulance / ,Ecqysal lsok;sa
400
24hrs. Available Services/24 ?k.Vs miyC/k lsok,a
•
Emergency/bejtsUlh
•
•
Ambulance/,Ecqysal lqfo/kk •
Blood Bank/CyM cSad
Pharmacy/nokbZ;kWa
Santokba - Service with Compassion,
Dedication, Excellence, Trust & Nobility
for Non Profits.....
• 550 Bedded Tertiary Care Hospital
• 93 ICU beds
• NABL Accredited Laboratory
• NABH Accredited Public Blood Bank
• Fully Dedicated Outpatient Building
• Exclusive Lounge for Executive Health Check-up
• GI Cancer Surgery
SANTOKBA DURLABHJI MEMORIAL HOSPITAL CUM MEDICAL RESEARCH CENTER
Bhawani Singh Marg, Near Rambagh Circle, JAIPUR - 302 015 (Raj.)
Tel. : 91-141-2566251-08 Fax : 91-141-5110209
Email : sdmhos@bsnl.in, info@sdmh.in Website : wwwsdmhospital.com
Join us on www.facebook.com/sdmhjaipur