COM 252 – Interpersonal Communication
This handout represents things of particular interest, but does not necessarily represent EVERYTHING that you will
need to know for the exams. Be sure that you understand the following concepts, can give examples of them, and
recognize them in situations. You will want to carefully read the chapter and review the material discussed in class.
This handout is designed to help you review some of the key aspects.
Chapter 4 – Emotions: Thinking, Feeling, & Communicating
What are emotions?
What influences our emotional expressions?
What are the guidelines for expressing emotion?
____________ your feelings.
Recognize the difference between __________, ___________, & ____________.
Expand your __________ _____________.
Share _________________.
Consider __________ & __________ to express your feelings.
__________ ___________ for your feelings.
Be mindful of the _______________ ______________.
What are difficult emotions?
How do/should people manage difficult emotions?
Key Terms
Debilitative emotions
Emotional contagion
Emotional intelligence
Facilitative emotions
Fallacy of approval
Fallacy of catastrophic expectations
Fallacy of causation
Fallacy of helplessness
Fallacy of overgeneralization
Fallacy of perfection
Fallacy of should
Primary emotions
Secondary emotions
Self-talk