The Apartment Hunt: A Short Case to Bridge the Gap between Students Lack of Business Experience and Learning to Define Information Requirements in Accounting Information Systems or Managerial Accounting Courses Delwyn D. DeVries Assistant Professor Belmont University 1900 Belmont Boulevard Nashville, TN 37212-3757 devriesd@mail.belmont.edu (615) 460-6930 Fax (615) 460-6353 Tanya Lee Assistant Professor Robert Morris University 6001 University Boulevard Moon Township, PA 15108-1189 LeeTa@rmu.edu (412) 397-4263 Fax (412) 397-2172 INTRODUCTION Undergraduate students with little work experience have difficulty beginning to learn managerial accounting and information systems concepts. These students have little frame of reference to determine specific information needs for managerial decisions. One way to attempt to bridge this gap between conceptual information requirements and real world business processes is to design assignments that take advantage of experiences common to many students, for example, searching for an apartment or a place to live. Students’ prior experiences should aid learning about the conceptual task of defining information needs. With this in mind, we ask students to define the information requirements for deciding on an apartment. This is an introductory exercise that can be used in either an accounting information systems (AIS) course focused on defining information requirements or in a managerial accounting course focused on information requirements for decision making. IMPLEMENTATION This apartment hunting case scenario can be used either as a written assignment followed by class discussion or for class discussion alone. It is useful to assign it to groups of students so that they can brainstorm to help generate more ideas. If students work outside class before the in class discussion, they are more likely to generate a large number of dimensions of decision related information. The case is suitable for use in an AIS class during the introductory chapters, when students are beginning to consider the general nature of information requirements in business. The assignment can be used as an analogy – here is a way to approach identifying decision making needs in your personal life and the same approach can be used in business life to define information requirements. The case is also suitable for a managerial accounting class when discussing how to identify relevant information for decision making. This assignment should be done in teams of two or three to facilitate both idea generation and accountability. 1 The Assignment: An information system should supply decision makers with information that is relevant to their decision and as complete as possible (within cost/benefit constraints). Thus, when designing an information system it is useful to consider a broad set of information that could potentially be useful for decision making. The remainder of this assignment will give you some practice thinking about how businesses define information requirements by asking you to consider the information that you need to rent your own apartment. You will be identifying all of the different dimensions of possible information items that could be relevant to your apartment rental decision. If you don’t ask for or search for the information, you won’t have that information when you need to make a decision of whether or not to rent the apartment. There are (at least) two different possible approaches to this assignment. One is to think of general categories first: 1. Think of at least five possible categories of information that might be relevant to this decision (one category could be “financial”) and list the categories. 2. Identify specific information items related to each category that you would like to have when considering various apartments for rental (assume that you have a choice). These information items can be phrased as questions (“How much is the rent?” would be one under the Financial category) or statements (I’d like to know how much the rent is.”) or as bullet points (“rent amount”). Another approach is to first generate as many information items as you can and then categorize them: 1. Identify specific information items that might be relevant to this decision. This is a brainstorming exercise so think as broadly as possible. These information items can be phrased as questions (“How much is the rent?”) or statements (I’d like to know how much the rent is.”) or as bullet points (“rental amount”). 2. Take the set of information items you generated in step 1 and sort them into general categories (such as “financial”). You should have at least five categories (if not you may need to return to step 1 to generate more ideas!). Deliverable: Submit the completed assignment (as a Word document) in Blackboard. Bring a paper copy to class as we will discuss the problem. (Note: the written portion of the assignment can easily be omitted if desired.) Hints: Bullet points listing the categories and the information items you come up is an efficient way to brainstorm and answer this problem. Another option is to use index cards or slips of paper to identify single ideas for later sorting into categories. 2 Consider the definitions of information qualities from Chapter 1 as you prepare your answer. TEACHING NOTES AND GRADING RUBRIC The following is a list of typical categories for this assignment and of possible items within those categories. A benefit of this exercise is that students are very willing to share their do’s and don’ts of how to pick an apartment. The class discussion can be quite lively as it focuses on issues relevant to the student’s personal lives. 1) Financial a) Rent/security deposit b) Utilities included or not (expected cost if not) c) Cable TV included or not (expected cost if not) d) Heat/air conditioning included or not (expected cost if not) e) Who pays for repairs f) Is there a fee for parking g) How long is the lease 2) Location a) Distance to work b) Distance to school c) Distance to bus stop/other mass transit d) Distance to shopping/entertainment e) Distance from neighboring dwellings 3) Apartment functionality a) Number of rooms b) Size of rooms c) Is there storage space d) Washer/dryer in apartment e) Furnished or unfurnished f) Light/windows g) Is the landlord reliable (keeping up with maintenance, returning security deposits) h) Are pets allowed i) Security level of apartments (type of locks on doors, secure lobby, lighting outside) j) Is the apartment clean and in good condition 4) Apartment complex facilities/rules a) Gym b) Pool c) Laundry facilities d) Covered parking e) Tennis/basketball courts 3 f) Is there room for visitors to park g) Does the building (and its grounds) appear to be in good repair and clean h) Rules on smoking, visitors, “noise” curfew 5) Neighborhood a) Nature of local government (parking rules, fees) b) Quality of local school district (for those with children) c) Crime rate d) Condition of roads e) Nature of neighbors f) Expected noise levels (airport nearby, highway nearby, sports facilities nearby) The class discussion is a good opportunity to talk about the level of detail that is required to identify information that can be defined, is specific, relevant, and can be collected. It is also important to link the apartment hunt categories and information items to decision making and information concepts from the related managerial or accounting information systems classes. The next 2 sections give additional specific guidance for using the case in either an AIS or a managerial accounting class. Using the Case in Accounting Information Systems Classes: This case is a good introduction to the concept of information and is appropriate early in the semester of an accounting information systems class. Chapter 1, Introduction of Accounting Information Systems, is the relevant chapter for an AIS class using either the Gelinas and Dull or the Romney and Steinbart AIS textbooks. Students taking this course generally have little prior work experience other than in retailing and have limited accounting course work as well. The course is often taken before many of the discipline specific courses for an accounting (or finance) major. Students can be asked very early in the course to generate a broad based list of requirements for making a good apartment hunt decision. Even at this point, students will have a high level of confidence in their ability to complete this task. Generating the list of information needed and the categories these items relate to can help them understand what information systems can – and should – do for business organizations. The large variety of information that could be included in an information system is frequently difficult for students to grasp. An organization’s information systems broadly cover the enterprise, operations, and accounting transactions. Students have some experience with accounting transactions and balances from principles of accounting. But business decisions require not only financial information but also information on markets, competitors, regulators and other value-chain participants. As students learn about business processes, they will need to consider information needs beyond the accounting transaction, such as vendor performance or pre-sales marketing information. This case provides an example relevant to students demonstrating the breadth of financial and nonfinancial information that is needed for a good decision even when that decision is short term and relatively straightforward. 4 Using the Case in Managerial Accounting Classes: This case can be used early in an upper level managerial accounting class, where students already have a grasp of the kinds of decisions managers can face, or late in an introductory class to tie together the topics covered. In both, it can help students to understand the crucial nature of decision relevant information. 1) Financial can be linked to capital budgeting and operational budgeting through original cost for various alternatives, ongoing maintenance costs, appropriate timeframes for analysis, cost management. 2) Location can be linked to capital budgeting and decision making through relevant considerations for choosing a site for a distribution center or a production facility. 3) Apartment functionality and apartment complex facilities can be linked to decision making related to facility renovations or determining needs for future construction. 4) Apartment complex rules can be linked to decision making related to capital budgeting or the need to provide information related to legal requirements (local taxes, laws, regulations; environmental laws and regulations; local cultural differences related to operations). 5) Neighborhood can be related to local requirements (as in the preceding item) or to local workforce availability for either new facilities or future needs for current facilities. Grading Written Assignments: When this case is used as a written assignment, responses will vary widely in their comprehensiveness and focus on the objective. Grading can be simplified by either providing a set of categories for students to work with or by soliciting a set of categories in the class before the assignment is due. This set of common categories reduces variability, focuses students on general areas of information to consider, and reduces the difficulty of comparing student responses and assigning grades. 5