Name: Sriram S.
M.E., M.B.A.
33, AG2, Sneka Gardens, 3rd main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100
Email: Sri_cdm@yahoo.co.in, Mobile: 09884446029
Objective: To serve our esteemed organization utilizing knowledge with skills.
Expected CTC: Negotiable
Current Status: Unemployed
Notice Period: 15 days
Employment Mode: Contract 3 months and above, Fulltime Permanent positions most preferred
Location: Anywhere Coimbatore, Chennai, Pondicherry (Most Preferred)
Work Timings: 5 am to 11.30 pm flexible, Regular/Aus/UK/Day shifts preferred.US shifts
please excuse me.
Summary: A writer and a training professional with 20 years experience
Type of organizations: InfoTech, Consultancy, BPM, BPOs, LPOs, KPOs, Media and
Publishing
Department: Human Resources / Operations / Software Delivery
Process Function: Training, Talent, Learning and Development, Delivery, Teaching, Education,
Counseling,
Functional skill Area: Training, Writing, Editing, Proofreading, Support (Chat, Voice, email)
Order of Preference: 1. Writing, 2. Teaching and Training, and 3. Technical Support
Core Verticals: MIS-ERP-CRM, Hardware, Networking and Network Security, BFSI,
Education Management
Career Level: Mid- Senior Level / Low Executive Level
Career Range: Assistant Manager, Manager, Senior Manager
Specialties/Core Competency: Technical Communication, Learning and Development,
Training, Key Subject Matter Expertise, Technical Writing, Scientific Writing, Instructional
Design, Training, Marketing Communications, Brand Management, Article writing, SEO article
writing , Writing columns and speeches for CEO and MD and other senior executives, CSR ,
Blog writing, Web Content writing and Management, Social and Corporate research report,
Creative writing ,Copy writing, Captioning and taglines, Business proposal writing, Capability
and Expertise doc Strategic Communication Planning, Internal Communication, Anchoring and
Event Management, PPT Presentation, Software/Hardware Documentation, Policies &
Procedures, Operator Manuals, Lab Trials documentation, User Guides, On-line Documentation,
Web Content, On-Line Help, Advertisement Copy, Press Releases, CBT, Training Development,
Training Delivery
Synopsis:

An ideal candidate for Training (IT, Communication, Product and Process) and Technical
Documentation (Product or Process) / HR / Facilitation / Instructional Designing / Learning
and Development / Content / E-learning and Assessment Divisions / Departments.

A strong candidate with Masters Degrees in English linguistics Translation, Journalism,
International Business, Marketing and Engineering.

A good testing and product management person with exposure into Manual testing, Quality
Assurance and Product support.

A good Instructional Designer, Technical Writer and Trainer for practical usage (How to /
Using Series) and Awareness / Know About Series in the form of Instruction Led Training
and Electronics Led training (E-Learning) in learning space in IT Hardware, Networking and
Internet Security , MIS-ERP-CRM, BSFI and Education Management Verticals.

Could provide Interactive advisory using collaboration platforms like Linkedln, facebook,
Twitter, Orkut, Google plus, Jiveon, You Tube, Foursquare, Myspace, Zynga, Ning, Meetup,
Elgg, Digg,Flickr, Simplyhired, Pinterest, Tumblr , Digg it, Reddit, Delicious, StumbleUpon,
Siliconindia.com,Apnacircle.com and Causes.com, Creating invitations on collaborative
sites, creating surveys, writing about the survey results and teaching using Skype, WebEx
and Gurukul online.

Could produce Online content, Marketing Communication, Wiki content, Market research
content, SEO content, Content for Blogosphere, Content improvement of the web site, Web
site review, Web materials, Magazine articles (print and e-zine), Newsletters, frequently
asked questions, White papers, Datasheets, Brochures, CD covers etc.
Product and Process Documentation
1. Banking and Financial Institutions documentation
2. Cloud, Networking and Security documentation
3. SAP HCM Implementation documentation
4. NMS / EMS Product documentation
5. Industrial Design and process documentation
6. Quality Assurance, Certifications and Standardization documentation
7. Online Marketing Support documentation
8. Enterprise Application security documentation
Training packages with key modules:
1. Introduction to Vision plus Training
2. Mainframes introduction and Operating systems MVS
3. Introduction to IBM COBOL programming
4. Introduction to IBM DB2 programming
5. Introduction to IBM PL/1 programming
6. Introduction to IBM CICS programming
7. Introduction to RPG COBOL and AS400
8. Basic Understanding of SAP R/3
9. Learning MBA Insurance
10. IRDA Financial Consultant Exam preparations (IC 33- Life Insurance)
11. IRDA Financial Consultant Exam preparations (IC 34- General Insurance)
12. Certificate in Insurance Salesmanship (CIS)
13. Certificate in Foundation of Casualty Actuarial Science (Non-Life)
14. Pre-licensing test for Insurance Surveyors on behalf of IRDA)
15. Learning Digital Marketing
16. Introduction to Digital Electronics
17. Introduction to Operating Systems and Distributed Computing
18. Understanding networking and network Security
19. Novell Netware 3.12 complete
20. A+ Exam Preparation
21. CCNA Exam Preparation (Networking Essentials)
22. MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows
NT Professional)
23. MCSE Exam Preparation Installing, Configuring, and Administering Microsoft Windows
XP Professional
24. RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System
Administration
25. RCHE Exam Preparation Red Hat Linux System Administration RH24x: Troubleshooting
26. DOS and PC servicing
27. Learning LAMP
28. Introduction to Embedded Systems, DCS and Programmable Logic Computing
29. Learning Auto CADD with Auto lisp
30. Learning ORCAD PCB Design
31. Learning soft skills and Personality development for employability
32. Learning Risk, Security, Human Resources Policies and Procedures
33. Learning Sales Function
34. Learning BPO Essentials Communication training
35. Learning BPO Essentials Technical Training
36. English Language Training for competitive examinations
37. English Language Training for High school students K6 to K12
38. English for Special Purpose for writers
39. Retail IT courses
40. Learning Project Management online using Webex, Skype and Gurukul online
41. Introduction to Intellectual Property Rights and Patents
Teaching subjects with Syllabi:
1.
Computational linguistics
2.
Human language technology
3.
Machine learning
4.
Natural language processing
5.
Ontology and semantic web
6.
Artificial intelligence
7.
Soft computing techniques
8.
Information retrieval techniques
9.
Data warehousing and data mining
10. Text mining
11. Operating systems
12. Information Security
13. Computer Networks
14. Network Security
15. Linear Integrated Circuits And Applications
16. Digital Logic Circuits
17. Microprocessors And Micro Controller
18. Computer Networks
19. Computer Architecture
Writing Work Experience Summary:
1. Technical writing (60 months)

June 2012 – Dec 2012, Level :4 Information Developer, LIQVID eLearning Services
Private Limited, NOIDA, - 6 months

Oct’2011– March 2012, Level :4 Senior Technical Writer and Trainer, ICON Center for
Training and Career Advancement, Chennai - 6 months

Apr’2010 – Sep 2011, Level :4 Senior Technical Writer, Health Plan Systems India
private Limited, Chennai -15 months

Aug' 2009 – Mar’2010, Level :4 Technical writer, Mphasis Infrastructure Services
(Fortify Infrastructure Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months

Dec’ 2005 – June 2006, Level :5 Assistant manager documentation , Accel Frontline
Limited (products division), central Chennai - 7 months

July’ 2005 – Nov 2005, Level :5 Assistant manager Technical documentation , Riversand
Global Technologies (P) Ltd, Bangalore - 5 months

Jun' 2004 - June’ 2005, Level :3 Technical Writer, Comodo Security Solutions Private
Limited (R and D), southern Chennai - 13 months
2. Educational Management Training and Documentation (126+32=158 months):

Aug’ 2008 - Jan’ 2009, Level :8 General Manager Technology, ProEd Training Private
Limited, Bangalore – 6 months

July’ 2006 – May 2007, Level :8 Technical Director Training, Microtech Computers
Private Limited, Chennai - 12 months

May ' 2000 – June ' 2002, Level :8 Technical Director Training, Microtech Computers
Private Limited, Chennai - 24 months

May '92 - May'99, Level :3 Senior Systems Administrator and Trainer, BDPS Software
Limited, Chidambaram, (far south of Chennai) - 84 months
Professorship (32 months)

Feb’2009 – July’ 2009, Level :6 Assistant Professor, Computer science department, SAMS
College of engineering and technology, Chennai – 6 months

June’ 2007- July’ 2008, Level :6 Assistant Professor, Computer Science department (after
M.E.), Rajiv Gandhi College of Engineering and Technology, Pondicherry – 14 months

Jun'99 - May'2000, Level :4 Digital Electronics Lecturer, Electrical and Electronics
department (after B.E.), Jaya Engineering College, western Chennai - 12 months
3. Technical Support [BPO] Experience (6 months)

Feb' 2013 – Apr’ 2013, Level :1 Consultant (AT & T Semi Voice process), Sutherland
Global Private limited, Chennai - 3 months

Nov' 2003 - Jan’ 2004, Level :2 Senior Help Desk Engineer (Dell process), Sutherland
Global Private limited, Chennai - 3 months
Work description:
Technical writing (60 months)

June 2012 – Dec 2012, Level :4 Information Developer, LIQVID eLearning Services
Private Limited, NOIDA, - 6 months

Oct’2011– March 2012, Level :4 Senior Technical Writer and Trainer, ICON Center for
Training and Career Advancement, Chennai - 6 months

Apr’2010 – Sep 2011, Level :4 Senior Technical Writer, Health Plan Systems India
private Limited, Chennai -15 months

Aug' 2009 – Mar’2010, Level :4 Technical writer, Mphasis Infrastructure Services
(Fortify Infrastructure Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months

Dec’ 2005 – June 2006, Level :5 Assistant manager documentation , Accel Frontline
Limited (products division), central Chennai - 7 months

July’ 2005 – Nov 2005, Level :5 Assistant manager Technical documentation , Riversand
Global Technologies (P) Ltd, Bangalore - 5 months

Jun' 2004 - June’ 2005, Level :3 Technical Writer, Comodo Security Solutions Private
Limited (R and D), southern Chennai - 13 months
Tech writing, Manual Testing, QA Skills: Good Analytical skills, good understanding of
testing methodology and defect reporting process, familiarity in client server applications,
knowledge in SDLC, creation of test case scenarios, reviewing functional and technical
specifications to develop test plans, test scripts for functional testing, product testing, regression
testing, and load testing, validating system response, Schedules. Draft, verifying business
requirements with SRS, Creation / management of bug lists using Bugszilla, code walkthroughs
and reviews for documentation standards and client style guides and standards including
directory structures, file naming conventions, nomenclatures and Transition.
Relevant Technology in Writing: JAVA,HTML,XML, PHP, PageMaker, Illustrator, In design,
CorelDraw, photo shop, Microsoft publisher, Ms FrontPage, Scripting (VB and Java Script),
Tex, Latex , MS Visio, Adobe Quark Express, illustrator, Indesign, Adobe Frame Maker, Adobe
Robohelp, Moodle, Articulate, Text aloud, Ms power point, MS Project, Ms word, Ms excel,
Author IT, Webworks Publisher, Arbor text, Acrobat Professional, Captivate, Adobe Presenter 7,
Macromedia Freehand, Camtasia Relay 4.0 Audio and Video recording, Jingpro / Snag IT,
Screen Flow, web work publisher, Screencast.com, easyDITA, Lectora publishing suite, Doct-
To-Help, Demos using Demoworks
Standards: Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA
1000D, S1000D), IETM (Interactive Electronic Training Manual), DITA Darwin Information
Typing Architecture, SCORM Sharable Content Object Reference Model elearning LMS
standards, Section 508 E-learning compliance standard. Air force E-publishing standard (MILSTD-38784, Standard Practice for Technical Manuals
Relevant Education: Bachelor of Business Administration, Bachelor of Engineering [EEE]
,Master of Foreign Trade (International Business), Master of Business Administration
[Management Information systems and Marketing] , Master of Engineering [CSE], Master of
Philosophy [Software Product Marketing: Effectiveness of Micro ERP], Master of Arts (Mass
communication and Journalism), Post Graduate Diploma in Instructional Technology, Master of
Arts [English Linguistics Translation Studies), (PhD in computational Linguistics)
Product and Process Documentation
1. Banking and Financial Institutions documentation
Key content: Single Sign on implementation for mobile and internet- papers and product demo
for Templeton USA, Branch automation for Cooperative Banks in India, Bangladesh, Kenya and
Nigeria. Anti Money Laundering white paper, Basel II Risk / Exposure Management Banking
solution white paper, Swift subsystem support for banking, Branch automation system, ETL
extraction software for banking, Best B banking ERP, SSL and SET security for banking and
Card Industry, Private Banking MIS, B2B publications on Payment gateways for Banking with
analysis on similar products like MGPay, EBay and others. Proposals, RFQ, Whitepapers on
Automatic Clearing House operation for third party operations for banking, medical insurance
(life and dental claims)
2. Cloud, Networking and Security documentation
Key content: Incident , Request , Change and Transitions Dash board maintenance software
(eProsys),Managed Services Networking Solutions software (Net Relations), Anti spam,
antivirus, content filtering, Xbox, SAML, Identity assurance, IPSEC VPN, SSL VPN, Access
Control Appliance (IPSec), Virtual Firewall (Cloud Firewall), Command Line Interface Manual ,
SNMP documentation, Ciphering / Encryption and Deciphering on Cloud, Key stores, key
values, Cipher suites, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,DHE,Digital Signature,
ECDSA, Kerberos, SRP, PSK, Single Sign on, ,Single Sign on, Cloud user and profile
provisioning Implementations, Application Security, Wireless and Mobile Security, Internet and
Network Security, Malware and Hardware Security, Compliance and Policy, Identity and Access
Management, Data Loss and Recovery, ITIL, COBIT and ISO 27001security frameworks,
Linux administration
3. SAP HCM Implementation documentation
Key content: SAP HCM core documentation of all the five modules: Organizational
Management, Personnel Planning & Development, Personnel Management, Time Management ,
Payroll Accounting( pay slip generation, wage type, pay roll structure, payroll organization,
Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns, printing, post payroll
check) , HCM – FICO integration (GLs, Funds center, cost center) and Employee Self Service
module documentation.
4. NMS / EMS Product documentation
Key content: IPSEC VPN, SSL VPN, Access Control Appliance (IPSec), Virtual Firewall
(Cloud Firewall), Command Line Interface Manual, SNMP documentation.
5. Industrial Design and process documentation
Key content: Standard operating procedures, CAD Drawing Documentation, Operation Manual
Explanation in local Language (Foreign Language / English to Tamil), Localization / Language
Softening of procedure codes to ITI / Layman Level
6. Quality Assurance, Certifications and Standardization documentation
Key content: Documentation on maintenance management, process and Certifications
presentation, white paper on HIPAA and HL7(privacy, security on claim and grant for Life,
Dental, transport segments),COBIT Control Objectives for Information Technology, ISMS,
ISM3 (Information security Maturity model) , Deming cycle (Plan-Do-CheckAct),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC 27005:2008
Risk Management system, ISAE 3402[International Standard on Assurance Engagements ISAE
3402] / SSAE 16 [Statement on Standards for Attestation Engagements (SSAE) 16] / SAS 70
[Statements on Auditing Standards (SAS) 70 ](Information Security Compliance), ISO 22301 for
Business Continuity, ITIL and ISO 20000 / BS 15000, ISO,CMM,RMM,BASEL II RISK
MANAGEMENT, COBIT Control Objectives for Information Technology, ISMS, ISM3
(Information security Maturity model) , Deming cycle (Plan-Do-Check-Act),BS7799,ISO/IEC
27001:2005, ISO 17799 or ISO/IEC 27002:2005,ISO/IEC 27005:2008 Risk Management
system, ISO,CMM,RMM,BASEL II RISK MANAGEMENT and BANKING and Financial
Industry SECURITY RISK
7. Online Marketing Support documentation
Key content: For management of key marketing channels including: SEO, paid search, affiliate
marketing, media, email marketing, cooperative marketing, comparison shopping engines, and
social media. Lead generation, Online Marketing, SMS Campaigns, interactive advertising,
Online Ads, blogging, blog advertising, Portals and Email, blogs, online publications and web
events. Designed and developed information solutions for internal Client. Creating and managing
content for illustration at key industry events like NASSCOM. Writing for upcoming Event
participation, trade fairs, Industry trade shows, display gatherings, edited participatory text, and
B2B content for publishing. Edited Event invitations, data mailers, email mailers, pamphlets,
wall hanging materials for event, participated in event organizing team. Participated in email and
SMS, campaigns, negotiated with email id database vendors, collected emails, categorized email
id, removed duplicate or redundant id s from the list, worked with mass mailing and mass SMS
campaigner software vendors. Writing the customer view program, developing and
disseminating success stories, testimonials, datasheet, fact sheet etc. through a variety of
channels. Concentrate on content Reuse, testing and implementation and writing the company’s
positioning and key messages for Inbound and outbound marketing and communications.
8. Enterprise Application security documentation
Trustix Antivirus, Trustix Anti spam, Trustix core Linux, Trustix CP++ and Trustix Xbox
Gateway Appliance, identity and access control, access management, cryptography,
Vulnerability Assessment, public Key infrastructure, RSA secure ID, firewall operations
automation, Security Operations Center, Mobile commerce and Ecommerce security, Intrusion
Detection and Prevention Systems, Deep Packet Inspection , Content Filtering, Internet,
Telephony VoIP, Data Center and IPTV Security, Ciphering / Encryption and Deciphering on
Cloud, Key stores, key values, Cipher suites, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,
DHE, Digital Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, Salesforce.com ,Single
Sign on, Cloud user and profile provisioning Implementations. Application Security, Wireless
and Mobile Security, Internet and Network Security, Malware and Hardware Security,
Compliance and Policy, Identity and Access Management, Data Loss and Recovery, HIPAA and
HL7(privacy, security on claim and grant for Life, Dental, transport segments), High availability,
Incident, response and change systems, ITIL framework awareness and Clearing house Key
handling. Written on ISO 27001 IT security and compliance and ITIL framework guideline,
SOP, Metrics, Performance parameters and other quality oriented documentation, product,
quantifiable deliverable specification writing. Written few documents on ISO 27001:2005
(Information Security), ISO 20000:2005 (IT Service Management), ISAE 3402 / SSAE 16 / SAS
70 (Information Security Compliance)
Technical writing (60 months)
SAP HCM Technical Writer (6 months)

Payroll Client: ICON Center for Training and Career Advancement, Chennai

Deployment Client: Cavinkare Private Limited

Role: SAP HCM Consultant

Period: Oct’2011– March 2012 (6 months)

Product Name: SAP HCM Implementation

Responsibility: SAP HCM core documentation of all the five modules: Organizational
Management, Personnel Planning & Development, Personnel Management, Time
Management , Payroll Accounting( pay slip generation, wage type, pay roll structure, payroll
organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns,
printing, post payroll check) , HCM – FICO integration (GLs, Funds center, cost center) and
Employee Self Service module.Designed and developed for requirements documentation,
User Manuals, Administration Manuals and Installation Guides for Cavinkare private
Limited

Elizabeth (Senior Trainer/Faculty at ICON Center for Training and Career Advancement)
managed me “Sriram is a highly organized technical writer/documentation manager. He
gives 100% to the task at hand and works well with other members of the team. He has been
extremely competent in the development of SAP user guides for a major Chennai
corporation. I highly recommend Sriram for any technical position - writing, teaching or
project management”. January 5, 2012

Other Training: Basic Understanding of SAP R/3, Learning Risk, Security, Human
Resources Policies and Procedures, English Language Training for competitive
examinations, English Language Training for High school students K6 to K12, English for
Special Purpose for writers
Information Developer (6 months)
Banking Software Products documentation:

Payroll Client: LIQVID eLearning Services Private Limited, NOIDA

Deployment client: Scope International, Chennai

Period: June 2012 – July2012 (1 month) + other assignments (5 months)

Role: Information Developer

Multiple Banking Products (Global Payment, Branch Automation, Private Banking and Core
banking),Banking and Financial Institutions documentation, Industrial Design and process
documentation.

Other Training: Learning MBA Insurance, IRDA Financial Consultant Exam preparations
(IC 33- Life Insurance),IRDA Financial Consultant Exam preparations (IC 34- General
Insurance), Certificate in Insurance Salesmanship (CIS), Certificate in Foundation of
Casualty Actuarial Science (Non-Life), Pre-licensing test for Insurance Surveyors on behalf
of IRDA), Learning Digital Marketing, Learning Sales Function
Senior Technical Writer (15 months)

Period: Apr’2010 – Sep 2011

Company: Health Plan Systems Inc., Chennai

Client: Internal

Role: Senior Technical Writer

Team Size: Individual contributor and with 2 - 5 members

Dental Insurance Software Products documentation: HPS Clearinghouse is the portal for
payers and Providers for transmission of EDI. HPS Clearinghouse receives electronic files
(both HIPAA compliant and proprietary) and transmits between Providers of service and
Payers. HPS Clearinghouse is fully compliant for Confidentiality and Security in addition to
being certified for EDI. The clearinghouse has extensive validation process to validate 4010
and 5010 transaction formats.HPS comprehensive software that incorporates Contribution
Management including billing & receipt, Master Contract Maintenance, Eligibility &
administration, Claim Processing (Medical, Hospital, Prescription Benefits, Vision, Dental,
Hearing and member and dependent administration. The system also has Pre-authorization
module, Member service module, Utilization Module, Case Management, Eligibility query,
Claim status query and Pre-authorization requests and Disease Management capabilities.
Technical Writer (8 months)

Period: Aug' 2009 – Mar’2010

Company: Mphasis Infrastructure Services (Fortify Infrastructure Service Limited) (R and
D) [now Mphasis, HP], Pune

Client: Internal

Role: Technical Writer

Team Size: Individual contributor and with 2 - 5 members

Research on SAML and its Implementation

Chandra Mohan Sabapathy, AVP - Service Delivery, Fortify IS (colleague) managed me at
FortifyIS
“Sriram is highly efficient and effective in preparing and presenting technical content. He is
knowledgeable in areas pertaining to Service oriented architecture, databases, application
support, data warehouses and Network security. I wish him all the very best in his present job
and future endeavors.” June 28, 2010
Responsibilities:

Implementing complete DDLC Cycle includes:

Requirement Gathering: Interaction with the Client Project Management Team or Endusers for understanding of documentation requirements, and other project related end- user
documents.

Designing: Preparing Documentation and Training Plans, Designing sample of Help Sheets,
Quick Reference Guides, Online Helps and other such artifacts as and when demanded by the
Customer.

Development: End-User Documentation – User Manuals, Online Helps, Installation Guide,
Administrator Guide and Quick Reference Sheets, Help Sheets ,End-User Training –
Training Material, Training Presentations, Module Presentations

Testing: Online Help Incorporated in the Intranet Websites, Testing of Overall Flow of the
Application along with the Verbiage and UI Field Names and Descriptions, Maintenance

Enhancements: Updating of prepared Documents Post UAT and Implementation for
Enhancements/Changes

Written How to guide, User Manual, Customer specific guide, Installation guide,
Customization guide, Administrative guide, Troubleshooting guide, Training materials.
Documentation deliverables meet requirements for developmental edits, copyedits, and
proofing

NMS / EMS documentation, Cloud, Networking and Security documentation
Assistant Manager Documentation (7+5=12 months)

Period: July' 2005 - Nov '2005

Company: Riversand Global Technologies (P) Ltd, Bangalore

Role: Assistant Manager Technical Documentation

Team Size: Individual contributor and with 2 - 5 members
Responsibilities:

Did marketing support documents, Presales documentation, Technical Communications and
Technical support documentation, Training materials , Assisted executives on internal
communications, Worked on proposal, sales bid, RFPs document writing and editing.
Written and edited user/API/developer documentation and technical artifacts (white paper, or
marketing collateral, or web pages or technical reference manuals. Written how to guide,
User Manual, Customer specific guide, Installation guide, Customization guide,
Administrative guide, Troubleshooting guide, Training materials.

Product Life Cycle Management software for Detroit Car companies. Customer Engagement
software, Supply Chain management software and Billing and tracking solutions software.
Product Information touches many business groups across an organization - IT, sales,
merchandising, marketing, accounting and more. The precise flow of product data greatly
affects the efficiency and success of the entire enterprise. Implementing a Product
Information Management (PIM) Solution enables product data collaboration and
synchronization across all corporate systems. When supplier, sales and customer information
is available enterprise-wide from one repository, a 'Single Truth' - exists and data consistency
is achieved. Master Data is the critical information about customers, products, suppliers or
similar categories. It is the foundational information used throughout an organization to
establish workflow and make key business decisions. When Master Data is correct,
consistent and up-to-date across an enterprise, management can achieve a holistic view of its
internal operations, partner interactions and customer behaviors. Master Data Management
provides the ideal solution to meet this organizational goal and can provide a single source
for your organization to centrally control and connect data across your organization. Each of
these domains of master data represents information that is needed across different business
processes, across organizational units, and between operational systems and decision support
systems. In essence, master data defines an enterprise. Companies that can bridge related data
across multiple domains will have access to accurate data globally that will ensure their
continued success while offering a competitive advantage.
Assistant Manager Documentation

Period: Dec' 2005 - June '2006

Company: Accel Frontline Limited

Role: Assistant Manager Documentation

Team Size: Individual contributor and with 2 - 5 members
Responsibilities:

Excellent Campaigner support

The President Accel Frontline comment about me to my reporting manager as “This fellow
is a VP Marketing Material”, he just needs a mentor.

Badri N Srinivasan, Manager - Quality, Accel Frontline (colleague) worked with me
“Sriram is a detail oriented person with good skills in network management, technical writing
and content management. Wishing him the Best for the Future...” November 2, 2010

Reviewed company’s web presence. Created user-focused content including online
assistance, printed manuals, tutorials, graphics, and multimedia. Solved problems related to
user-assistance and training. Conducted research, developed and maintained new and existing
information solutions for end-users, installers, administrators, and implementers. Performed
responsibilities independently with limited coaching and support. Did information
development, user studies, information design, information mapping, graphics and
multimedia development

Learned cross-functional skills to develop information for a wide range of customer
deliverable. Worked on ITIL and ISO 27000 quality documents. Managed Process /
knowledge management documents [QA process, issue tracking documents], Policies and
Procedures, Certification and Accreditation activities documentation.

BestB (banking), AccelUMS (University ERP), AccelProdigy (Education ERP), Fedex
HRMS (logistics), BestB (banking) ERP, AccelUMS (University ERP), Accel Prodigy
(Education ERP), FedEx HRMS (logistics ERP),IPSEC VPN, SSL VPN, Incident and
Transitions Dash board maintenance software (eProsys) and Managed Services Networking
Solutions software (Net Relations) and Online Marketing Support documentation.
Technical Writer (13 months)

Period: Jun' 2004 – July’ 2005

Company: Comodo Security Solutions Private Limited (R and D), Southern Chennai

Client: Internal

Role: Technical Writer

Team Size: Individual contributor and with 2 - 5 members
Responsibilities:

Revamping the entire Wikipedia contents for trustix. Rebranded around 10 products in a
very short time. Worked collaboratively with other documentation team members to
complete tasks such as reviewing peer content, writing product documentation according to
departmental guidelines, and development of internal documentation standards and
methodology. Coordinate with a team of UK-based documentation team and off shore teams
to ensure that all documentation deliverables meet requirements for developmental edits,
copyedits, and proofing, copy writing, Copy editing, instructional design and proof reading.

Written how to guide, User Manual, Customer specific guide, Installation guide,
Customization guide, Administrative guide, Troubleshooting guide, Training materials.
Managed Product overview, Pilot overview, Re branding documents, Sales force script /
conversations, Proof of concept development, and Pilot projects. Benchmarked and helped in
competitive analysis of security products. Ensured content quality, content editing,
Proofreading, Usability, Auditing and validation. Content engagement on wikis, blogs, and
discussion groups for trustix and Enterprise Application security documentation

Ashure Elbanna, Account Executive, The Comodo Group (colleague) worked with me
“Siram is a professional and polite worker that pays attention to detail and is always on time
with his assignments.” October 7, 2009

Manikyala Rao, Trustix Enterprise Firewall Developer, COMODO (colleague) worked with
me “SRIRAM IS A DETAIL ORIENTED MANAGER” November 11, 2007
Educational Management Training and Documentation (126+32=158 months)

Aug’ 2008 - Jan’ 2009, Level :8 General Manager Technology, ProEd Training Private
Limited, Bangalore – 6 months

July’ 2006 – May 2007, Level :8 Technical Director Training, Microtech Computers
Private Limited, Chennai - 12 months

May ' 2000 – June ' 2002, Level :8 Technical Director Training, Microtech Computers
Private Limited, Chennai - 24 months

May '92 - May'99, Level :3 Senior Systems Administrator and Trainer, BDPS Software
Limited, Chidambaram, (far south of Chennai) - 84 months
Professorship (32 months)

Feb’2009 – July’ 2009, Level :6 Operating Systems Assistant Professor, Computer
science department (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism), SAMS College of
engineering and technology, Chennai – 6 months

June’ 2007- July’ 2008, Level :6 Operating Systems Assistant Professor, Computer
Science department (after M.E.), Rajiv Gandhi College of Engineering and Technology,
Pondicherry – 14 months

Jun'99 - May'2000, Level :4 Digital Electronics Lecturer, Electrical and Electronics
department (after B.E.), Jaya Engineering College, western Chennai - 12 months
Training packages with key modules / Syllabi:
1. Introduction to Vision plus Training
Estimated Training delivery 80 hours, Word document /PPT/ILT / ELT / WBT / Videos Material
preparation 1000 hours
Key modules: Credit Decision Management(CDM) - New Account processing, Credit
Management Systems (CMS) - Account processing, Collections Tracking Analysis (CTA) delinquent collections, Account Services Management (ASM) - Customer services, Financial
Authorization Systems(FAS) - Financial authorizations, Letters Transaction Systems (LTS) Letter generation, Security Sub System (SSC) - user access control, Interchange Tracking
Systems (ITS) - Dispute tracking, Transaction Management System (TRAMS) - Front end
Processor, Merchant Bank Card System (MBS) - Merchant acquiring, Vision Plus Messaging
System (VMX) - XML based gateway interface for vision plus.
2. Mainframes introduction and Operating systems MVS
Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 1000 hours
Key modules: Mainframes Introduction and Operating systems MVS, Mainframes Multiple
Virtual Service, SDSF, ISPF, MF COBOL, VSAM, DB2, JCL, PL1,CICS
3. Introduction to IBM COBOL programming
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: COBOL programming, Using Cobol with JCL and VSAM
4. Introduction to IBM DB2 programming
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: DBMS, SQL, DB2 programming, Using DB2 with JCL
5. Introduction to IBM PL/1 programming
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: DBMS, SQL, DB2, PL/1 programming, Using PL/1 with JCL
6. Introduction to IBM CICS programming
Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 1000 hours
Key modules: CICS, COBOL, Using CICS with JCL, VSAM, COBOL and DB2
7. Introduction to RPG COBOL and AS400
Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 1000 hours
Key modules: RPG COBOL and AS400
8. Basic understanding of SAP R/3
Estimated Training delivery 5 *100 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 5*1000 hours
Key modules: SAP Overview, MM (material and vendor master , procurement cycle, purchase
requisition, Request for Quotation, Quotation, Price comparison, Vendor selection, Purchase
order, posting exercise invoice, goods receipt, invoice verification) PPC(Materials master, Bills
of Materials, Routing first to final processes, work center, MRP Run), SD(Billing, SD-FICO
Integration),HCM(Organizational Management, Personnel Planning & Development, Personnel
Management, Time Management , Payroll Accounting( pay slip generation, wage type, pay roll
structure, payroll organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax
returns, printing, post payroll check) and HCM – FICO integration (GLs, Funds center, cost
center).
Detailed overview on functional Modules (Material Management, Production Planning, Sales &
Distribution, Human Resources, Plant Maintenance, Project System, Finance and Controlling,
Quality Management, Warehouse Management)
Introduction to Technical modules (ABAP , Advanced ABAP Cross Applications, Workflow,
ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis Security, Net weaver
Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER].
Introduction to Advanced concepts ( Exchange Infrastructure (XI), Enterprise Portal
(EP),Business Information Warehouse (BIW), Business Objects (BO), Customer Relation
Management (CRM ), Supply Chain Management (SCM), Advanced Planning & Optimization
(APO),Product Life Cycle Management (PLM), Supply Resource Management (SRM),Master
Data Management (MDM), Solution Manager, SAP IS Utilities, SAP Retail, SAP Business One
(B1), Statistical Analysis System (SAS)
9. Learning MBA Insurance
Estimated Training delivery 10 *100 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 10*1000 hours
Key modules: Production management, Sales and distribution, Advertisement management,
Human Resources management, Strategic management, financial management, Banking and
Insurance, Export and foreign trade management, Basic Laws for Management Students, Positive
Thinking, Motivational talk and presentation (You Can Do IT), Advertisement Effectiveness and
promotion in multiple media space, Basic sales Function for Sales executives, Rural Marketing,
IRDA and Insurance product Marketing, Rural telephone connectivity and Digital products
marketing, Business Intelligence and effective Reporting, IRDA, Insurance overview, Insurance
markets, Insurance types, Actuary science and Insurance plan Pricing, Financial planning,
pension plans, Riders in Insurance, Critical illness, Life, Motor ,Liability, Engineering, Rural,
Personal accident, Health, Fire and Marine insurance schemes, General Insurance, Insurance
documentation, Insurance Act, 1938,GIBNA, 1972,IRDA Act, 1999, Prevention of Money
Laundering Act PMLA 2002,Married Women’s Property Act MWP 1874,Foreign Exchange
Management regulations 2000, Customer Protection act COPA 1986,Marine Insurance Act,
1963, Carriers Act, 1865, Motor Vehicles Act, 1988, Public Liability Act, 1991, Workmen’s
Compensation Act, 1923, Sale of Goods Act, 1930, Indian Stamp Act, Consumer Protection Act,
1986,Claims and Grievance Redressing.
10. IRDA Financial Consultant Exam preparations (IC 33- Life Insurance)
Estimated Training delivery 45 hours, Word document /PPT/ILT / ELT / WBT / Videos Material
preparation 450 hours
Key modules: Insurance overview, Insurance markets, Insurance types, Actuary science and
Insurance plan Pricing, Financial planning, pension plans, Riders in Insurance, Critical illness,
Life
11. IRDA Financial Consultant Exam preparations (IC 34- General Insurance)
Estimated Training delivery 45 hours, Word document /PPT/ILT / ELT / WBT / Videos Material
preparation 450 hours
Key modules: Insurance overview, Insurance markets, Insurance types, Actuary science and
Insurance plan Pricing, Financial planning, Riders in Insurance, Critical illness, Life, Motor
,Liability, Engineering, Rural, Personal accident, Health, Fire and Marine insurance schemes,
General Insurance, Insurance documentation, Insurance Act, 1938,GIBNA, 1972,IRDA Act,
1999, Prevention of Money Laundering Act PMLA 2002,Married Women’s Property Act MWP
1874,Foreign Exchange Management regulations 2000, Customer Protection act COPA
1986,Marine Insurance Act, 1963, Carriers Act, 1865, Motor Vehicles Act, 1988, Public
Liability Act, 1991, Workmen’s Compensation Act, 1923, Sale of Goods Act, 1930, Indian
Stamp Act, Consumer Protection Act, 1986,Claims and Grievance Redressing
12. Certificate in Insurance Salesmanship (CIS)
Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours
Key modules: Basic sales Function for Sales executives, Rural Marketing, IRDA and Insurance
product marketing
13. Certificate in Foundation of Casualty Actuarial Science (Non-Life)
Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours
Key modules:
14. Pre-licensing test for Insurance Surveyors on behalf of IRDA
Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours
Key modules:
15. Learning Digital Marketing
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Interactive advisory using collaboration platforms like Linkedln, facebook,
Twitter, Orkut, Google plus, Jiveon, You Tube, Foursquare, Myspace, Zynga, Ning, Meetup,
Elgg, Digg,Flickr, Simplyhired, Pinterest, Tumblr , Digg it, Reddit, Delicious, StumbleUpon,
Siliconindia.com,Apnacircle.com and Causes.com, Creating invitations on collaborative sites,
creating surveys, writing about the survey results and teaching using Skype, WebEx and Gurukul
online. Producing Online content, Marketing Communication, Wiki content, Market research
content, SEO content, Content for Blogosphere, Content improvement of the web site, Web site
review, Web materials, Magazine articles (print and e-zine), Newsletters, frequently asked
questions, White papers, Datasheets, Brochures and others. E-newsletters for our clients, mailing
list segmentation, list testing and mass delivery. Editing contents for Social Media campaigns,
Editing Paid Search campaigns from SEO writers, Editing Organic Search campaigns, copy
reviewing and quality control, Content updates and minor tweaks to client websites.
16. Introduction to Digital Electronics
Estimated Training delivery 100 hours
Key modules: Digital Electronics, Computer Architecture, Microprocessors, Basic computer
Hardware, Motherboard and interfaces
17. Introduction to Operating Systems and Distributed Computing
Estimated Training delivery 100 hours,
Key modules: Advanced OS, Networking, Distributed OS
18. Understanding networking and network Security
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules:
19. Novell Netware 3.12 complete
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: 11 Manuals
20. A+ Exam Preparation
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Mother Board chip level Design, PC assembling
21. CCNA Exam Preparation (Networking Essentials)
Estimated Training delivery 100 hours,
Key modules: Networking Essentials, OSI layers,
22. MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft
Windows NT Professional)
Estimated Training delivery 100 hours,
Key modules:
23. MCSE Exam Preparation Installing, Configuring, and Administering Microsoft
Windows XP Professional
Estimated Training delivery 100 hours,
Key modules:
24. RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System
Administration
Estimated Training delivery 100 hours,
Key modules:
25. RCHE Exam Preparation Red Hat Linux System Administration RH24x:
Troubleshooting
Estimated Training delivery 100 hours,
26. DOS and PC servicing
Estimated Training delivery 50 hours
Key modules: DOS, PC tools, Norton Doctor
27. Learning LAMP
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Linux, Apache, My SQL, PHP
28. Introduction to Embedded Systems, DCS and Programmable Logic Computing
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: 8051, DCS, PLC fundamentals using Siemens kit
29. Learning Auto CADD with Auto lisp
Estimated Training delivery 80 hours,
Key modules: Auto CADD, Auto lisp
30. Learning ORCAD PCB Design
Estimated Training delivery 50 hours
Key modules: PCB design, ORCAD
31. Learning soft skills and Personality development for employability
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Networking and success, Effective Communication, Resume writing, Interview
Preparation, Personality Development, Business Etiquettes , Personal and professional grooming,
Effective Presentation Skills, Effective Selling Skills , Customer orientation, Negotiation Skills,
Time Management, Stress Management , Personality development skills like Behavioral
Training ,Attitude change, Interviewing skills, Time management, Goal setting, Communication
skills, Customer service, Confidence building, Self esteem.
32. Learning Risk, Security, Human Resources Policies and Procedures
Estimated Training delivery 300 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 3000 hours
Key modules: Policy Manuals, Policies and Procedures web content, Induction Program content,
know your organization documents, Certification and Accreditation activities documentation,
Time Management, Recruitment Process and effectiveness, Competency Mapping, Cultural
influences and effective global collaborations, Training documentation, writing and editing HR
site for role (common responsibilities and specific responsibilities), Role profile (important
challenges, critical competences, skills, knowledge and responsibilities), Job descriptions
(Prioritized physical requirements, qualifications etc..) , Discrimination (Gender, country, caste,
religion) awareness, culture food, gathering, Marriage (Heterogeneous and others, marring elder
brothers wife, or brothers daughter or first cousins etc..), Marital status privacy (living together,
separated, divorced, annulled), Night life, Partying, Resting, privacy, greeting, gesturing
awareness ,operational risk, product awareness, legal and compliance requirements awareness,
how to use a software, hardware, HR Care (Employee self support), emailing systems, Do and
don'ts, Standard operating procedures, BANKING and Financial Industry SECURITY RISK,
Risk Control (Technical, Physical, procedural, Legal, Human awareness) documents like
Reputational risk awareness, health, Code of conduct, Safety and environment awareness (Aids
vs HIV, breast cancer, plastics, gender, race), Emergency handling, Disaster management, High
availability, Incident, response and change systems, ITIL framework awareness
33. Learning Sales Function
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Business Intelligence and effective Reporting, Case Studies, Sales function,
Salesmanship, Sales promotion, advertising,
34. Learning BPO Essentials Communication training
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: English for Technicians, Communication training for BPO Voice, Email and Chat
Technical support and customer service processes, Voice and Accent Neutralization training,
English pronunciation, US English, Cultural exposure training, legalities and formalities,
Metrics,(Voice, tone, fluency, comprehension), understanding Native speakers (US English
pronounced by Spanish, Mexican, Arabian way), Typing Master, Chat basics, Do’s and don’t’s
in a professional chat.
35. Learning BPO Essentials Technical Training
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: Technical Training for BPO Voice, Email and Chat Technical support for Micro
soft, Dell, HP, Compaq and Digital PCs and Peripherals and Tally ERP customer service.
36. English Language Training for competitive examinations
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: English High School Grammar, Phonetics, English for UPSC, CAT, MAT and
TOEFL exams
37. English Language Training for High school students K6 to K12
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: English for School, UG and PG students, K6 to K12 student, Comprehensive
English learning and teaching series (K5 to K12)
38. Advanced English for Special Purpose for writers
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: English teaching methodology for Orators, Speakers, Trainers, Illustrators,
English Grammar, Phonetics, Tone, Style, vocabulary, Ethics, Technical writing fundamentals,
Instruction Design fundamentals, English Writing and Presentation for Language Specialists,
English Writing and Presentation: Importance of Audience, Result, and Message, maximizing
audience interest, Retention, involvement of participants, Reaction, Learning, Behavior, Results
teaching and assessment methods, Identification of potential improvement to delivery of
teaching and training sessions, Identify learning needs, Prepare lesson / learning session plans,
Create positive learning environment, Instruct Learners in groups, Assessment of learner's
understanding and evaluate training effectiveness, Identify your goals, Determine your
purpose(inform, persuade),Set the tone and build rapport, opening presentation, introduction,
humor usage, Inviting participation(ask questions how many of you, do you know, has anyone
know here) , Define your topic and Assess your audience, Instructional Strategy using game
based learning, scenario based learning, story based learning with simulations, illustration and
preparation of look and feel document, learning about writing Styles (Harvard Referencing uses
the author and the date of the work in the main body of the text, and then has an alphabetical
reference list at the end of the essay. Chicago Referencing presents two basic documentation
systems, the humanities style (notes and bibliography) and the author-date system. APA
Referencing (American Psychology Association) consists of rules and conventions for formatting
term papers, journal articles, books, etc., in the behavioral and social sciences. MLA Referencing
(Modern Language) style requires in text citation followed by a page number if relevant. The
reference list of items cited should be in alphabetical order and MS word styles in word 7 etc.),
Introduction to writing (Academic ,Business or Technical), Technical writing (Introduction,
Formatting, Mechanics ,Editing ,Structure , Language, Illustration), Basic Instructional design
and Curriculum Design (Analyze, Design, Develop, Implement and Evaluate), ID Questioning
using 6 levels of Blooms’ Taxonomy, E-learning Project management consisting of planning
(players, tasks, time, assignment, signoffs), content gathering, instructional design, storyboarding
(first draft, review draft ,voice, pace, tone, inflection and narration scripts ), development and
production (creating look and feel of the project prototype with graphics, images, pictures etc..),
quality assurance and integration and delivery (alpha and beta testing and delivering it to server
or LMS)
39. Retail IT courses
Estimated Training delivery 20 hours, Word document /PPT/ILT / ELT / WBT / Videos Material
preparation 200 hours
Key modules: HTML,XML, PHP, PageMaker, Illustrator, In design, CorelDraw, photo shop,
Microsoft publisher, Ms FrontPage, Scripting (VB and Java Script), Tex, Latex , MS Visio,
Adobe Frame Maker, Adobe Robohelp, Moodle, Articulate, Text aloud, Making and Editing a
small movie using Captivate ,Ms power point, MS Project, Ms word, Ms excel, UNIX, Dos, MS
COBOL in VI and Norton Editor, TSQL, Sybase, Power builder, C- ISAM, FoxPro, Core Java, ,
Fortran an Introduction, Basics of Basic Programming with GW Basic, Foundation level Cobol
Programming, Advanced level Cobol Programming, Foundation level Pascal Programming,
Advanced level Pascal Programming , Using word star and word perfect, Using Lotus 123
Macros and charts, Foundation level C Programming, Advanced level C- ISAM Programming,
Database Management using Clipper and FoxPro, Using Outlook, Using Excel, Using MS word,
E-learning Software for Soft Skills Development, Using Computers for Everyday work (setting
up, emails, chat)
40. Learning Project Management online using Webex, Skype and Gurukul online
Estimated Training delivery 20 hours, Word document /PPT/ILT / ELT / WBT / Videos Material
preparation 200 hours
Key modules: PMI institute, PMP, Core modules for PMP certification, Eligibility, Time, Cost,
Human resources delivery trilogy,
41. Introduction to Intellectual Property Rights and Patents
Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos
Material preparation 2000 hours
Key modules: An Introduction to the IPR, History and evolution of patent law, Processing of
Indian Patent Application, Patents Drafting, Interpretation of Patent specification and Claims,
Patenting System in India, Design, Trademarks and Geographical Indication, Copyright, Plant
Variety and Farmer Act, Semiconductor Integrated Circuits layout Design Act, Trade Secret,
Unfair Competition, Traditional Knowledge, Introduction to IP Asset Management in Business
General Manager Technology Training (6 months)

Period: Aug 2008 – Jan 2009 (6 months)

Role: General Manager Technology Training

Company: ProED Training Private Limited, Bangalore
Responsibilities:

End to End E-learning Initiative from ILT to ELT and Blended Learning for Mainframe
courses and certification courses like Project management(PMP) through multiple training
delivery mode like ILT, ELT, BLT,WBT, Skype, Virtual classroom (Webex and Gurukul
online). End to End Curriculum assessment to training delivery and assessment
transformation, Certification authorization, Virtual Classrooms, E-learning, Product
Management. Updating existing content, Aligning content to employer expectations, Adding
new modules, webinars content construction. E-learning using moodle, articulate, Text aloud,
Ms power point, Ms publisher, Ms word, Ms excel , Learning Needs Analysis, Content
Conversion.

Delivery Management Functions: Interface with Engineering, PM and Support to develop
specifications for course content; assess customer needs for future course development.
Design and develop on-demand and instructor-led training (ILT) programs, course outlines
and materials, certification curricula, and product presentation materials. Develop eLearning
modules using Flash, Camtasia, Moodle and other similar tools. Deliver training courses at
Training sites and at customer sites, as well as Webinars and eLearning mediums. Perform
knowledge transfer of our products/solutions within a customer’s environment /
implementation. Produce learning materials, including facilitator guides, participant
workbooks and related materials such as PowerPoint presentations, videos, simulation
scenarios, observation checklists, and performance checklists, classroom activities, program
evaluation tools and job aide using varied delivery media. Learn and maintain a current, indepth knowledge of software to the level of expert in all areas of the product including:
installation, validation, configuration, administration, and best practices.

Human Resource Generalist Functions: Performance Management Process, MIS and data
analysis, Training Needs Identification/Analysis, Induction and On boarding, Competency
Framework Implementation, and Reward and Recognition plans, work closely with HR
specialist teams such as Recruitment, Compensation & Benefits, HR Services to support
overall HR planning and strategy. Complete end to end handling of candidate placement
cycle from sourcing potential identification, client interactions, Model invoicing, sourcing
proposal, candidate pooling, priority establishment, verification of credentials, interview
training, assessments, organizing lateral and off campus recruitment events, feedback
analysis and others. Faculty Hiring (Permanent, Temporary, Casual assignment specific): that
includes Competency Mapping of faculties (skills to subject), Planning teaching resources,
Assessing skills and training them in the modules and managing mainframe System Support
team. Maintain virtual lab environment and monitor usage to plan. Work with Training
Administrators to establish global training schedule and coordinate training logistics (venues,
materials, infrastructure requirements, etc.). Assist in growing the number of certified
trainers globally via certification of other trainers, Partner expansion, or hiring. Monitor
course delivery quality of internal and external certified trainers (train the trainersMentorship)

Other Training: Introduction to Vision plus Training, Mainframes introduction and
Operating systems MVS, Introduction to IBM COBOL programming, Introduction to IBM
DB2 programming, Introduction to IBM PL/1 programming, Introduction to IBM CICS
programming, Introduction to RPG COBOL and AS400, Learning Project Management
online using Webex, Skype and Gurukul online, Learning soft skills for Employability
Technical Director Training (36 months)

Period: May ' 2000 – June ' 2002 and July’ 2006 – May 2007

Role: Technical Director Training

Company: Microtech Computers Private Limited, Chennai
Responsibilities:

End to End Training for Computer hardware and networking courses through ILT and
Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty
Hiring, End to End Curriculum assessment to training delivery and assessment
transformation, Certification authorization. Curriculum content enrichment and Training for
Digital Electronics, Computer Architecture, Micro Processors, Operating Systems,
Distributed Computing, Networking, Network Security, programming Languages, Software
Testing, Mother Board chip level Design, PC assembling, LAMP training, 8051 Embedded
Systems, PLC fundamentals using Siemens kit, Auto CADD with Auto lisp, ORCAD PCB
Design, DOS, Novell Netware, (A+: Basic computer Hardware, Motherboard,
Microprocessors), (MCSE: Installing, Configuring, and Administering Microsoft Windows
NT Professional, Installing, Configuring, and Administering Microsoft Windows XP
Professional,(CCNA: Networking Essential ), (RCHE: Red Hat Linux System
Administration (RH-12x: System Admin,), RH24x: Troubleshooting), Introduction to
Information Security that includes Updating existing content, Aligning content to employer
expectations, Adding new modules. using Ms power point, Ms publisher, Ms word, Ms
excel.

Delivery Management Functions: Interface with Engineering, PM and Support to develop
specifications for course content; assess customer needs for future course development.
Design and develop on-demand and instructor-led training (ILT) programs, course outlines
and materials, certification curricula, and product presentation materials. Develop eLearning
modules using Flash, Camtasia, Moodle and other similar tools. Deliver training courses at
Training sites and at customer sites, as well as Webinars and eLearning mediums. Perform
knowledge transfer of our products/solutions within a customer’s environment /
implementation. Produce learning materials, including facilitator guides, participant
workbooks and related materials such as PowerPoint presentations, videos, simulation
scenarios, observation checklists, and performance checklists, classroom activities, program
evaluation tools and job aide using varied delivery media. Learn and maintain a current, indepth knowledge of software to the level of expert in all areas of the product including:
installation, validation, configuration, administration, and best practices.

Human Resource Generalist Functions: Performance Management Process, MIS and data
analysis, Training Needs Identification/Analysis, Induction and On boarding, Competency
Framework Implementation, and Reward and Recognition plans, work closely with HR
specialist teams such as Recruitment, Compensation & Benefits, HR Services to support
overall HR planning and strategy. Complete end to end handling of candidate placement
cycle from sourcing potential identification, client interactions, Model invoicing, sourcing
proposal, candidate pooling, priority establishment, verification of credentials, interview
training, assessments, organizing lateral and off campus recruitment events, feedback
analysis and others. Faculty Hiring (Permanent, Temporary, Casual assignment specific): that
includes Competency Mapping of faculties (skills to subject), Planning teaching resources,
Assessing skills and training them in the modules and Managing Hardware and IMS System
Support Team. Work with Training Administrators to establish global training schedule and
coordinate training logistics (venues, materials, infrastructure requirements, etc.). Assist in
growing the number of certified trainers globally via certification of other trainers, Partner
expansion, or hiring. Monitor course delivery quality of internal and external certified
trainers (train the trainers- Mentorship).

Other Training: A+ Exam Preparation, CCNA Exam Preparation (Networking Essentials),
MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows
NT Professional),MCSE Exam Preparation Installing, Configuring, and Administering
Microsoft Windows XP Professional,RCHE Exam Preparation Red Hat Linux System
Administration RH-12x: System Administration,RCHE Exam Preparation Red Hat Linux
System Administration RH24x: Troubleshooting, Learning BPO Essentials Communication
training, Learning BPO Essentials Technical Training, Learning LAMP, Understanding
networking and network Security, Introduction to Intellectual Property Rights and Patents,
Senior Systems Administrator and Trainer (84 months)

Period: May ' 2000 – June ' 2002 and July’ 2006 – May 2007

Role: Senior Systems Administrator and Trainer

Company: BDPS Software Limited, Chidambaram
Responsibilities:

End to End Training for Computer hardware and networking courses through ILT and
Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty
Hiring, End to End Curriculum assessment to training delivery and assessment
transformation, Certification authorization.

Systems Administration and training: IT infrastructure maintenance, budgeting,
procurement, installation, SLA handling, Support the Hardware / Networking, ERP & MIS
department, maintaining 24/7 uptime of all the Network systems, Servers, Desktops, Coordinate with all departments and provide them with support required for these teams in
smooth functioning of their departments for 24/7 uptime, security, writing and training.

Other Training: Introduction to Digital Electronics, Introduction to Operating Systems and
Distributed Computing, Novell Netware 3.12 complete, DOS and PC servicing, Introduction
to Embedded Systems, DCS and Programmable Logic Computing, Learning Auto CADD
with Auto lisp, Learning ORCAD PCB Design, Retail IT courses
Professorship (32 months)
Technical papers presented in national conferences:
03/04/2008 and 04/04/2008 at national conference on recent trends in information science and
computing:

Data virtualization to provide end to end data reduction efficiencies (distributed
databases)

Three party authentication for key distributed protocol using Quantum cryptography for
distributed power systems (survey level)
21/03/2008 and 22/03/2008 at national conference on bio computing:

Three party authentication for key distributed protocol using Quantum cryptography for
distributed power systems (abstract level)
14/03/2008 and 15/03/2008 at national conference on soft computing and intelligent systems:

High performance of cryptography grid computing based security and reliability
analysis for distributed power systems (RSA grid)

Request based dynamic clock synchronization [generation] in distributed systems
(atomic clock, preRFID)
Workshops / Refresher trainings:


One week Faculty development Program on Internet programming at Anna University
One day workshop on future trends in cloud computing, storage strategies and virtualization
by EMC2 at RMD engineering college, Chennai
Teaching subjects with Syllabi:
1.
COMPUTATIONAL LINGUISTICS
UNIT I INTRODUCTION( Issues – Motivation – Theory of Language -Features of Indian
Languages – Issues in Font – Coding Techniques – sorting & searching issues.)
UNIT II MORPHOLOGY AND PARTS-OF-SPEECH ( Phonology – Computational Phonology
- Words and Morphemes – Segmentation – Categorization and Lemmatisation – Word Form
Recognition – Valency - Agreement - Regular Expressions and Automata – Morphology-
Morphological issues of Indian Languages – Transliteration.)
UNIT III PROBABILISTIC MODELS ( Probabilistic Models of Pronunciation and Spelling –
Weighted Automata – N- Grams – Corpus Analysis – Smoothing – Entropy - Parts-of-Speech –
Taggers – Rule based – Hidden Markov Models – Speech Recognition)
UNIT IV SYNTAX( Basic Concepts of Syntax – Parsing Techniques – General Grammar rules
for Indian Languages – Context Free Grammar – Parsing with Context Free Grammars – Top
Down Parser – Earley Algorithm – Features and Unification - Lexicalised and Probabilistic
Parsing.)
UNIT V SEMANTICS AND PRAGMATICS ( Representing Meaning – Computational
Representation – Meaning Structure of Language – Semantic Analysis – Lexical Semantics –
WordNet – Pragmatics – Discourse – Reference Resolution – Text Coherence – Dialogue
Conversational Agents.)
2.
HUMAN LANGUAGE TECHNOLOGY
UNIT I INTRODUCTION( Definition - Need for language technologies – spectrum –
commercial applications - Mathematical foundations – Probability and statistics in computational
linguistics – Set theory foundations – Statistical modeling, classification, and clustering – issues
in language modeling – Stochastic analysis – latent semantic analysis – Finite state technology)
UNIT II SPOKEN AND WRITTEN LANGUAGE INPUT ( Overview – Speech recognition –
robustness – HMM methods – Language representation – Speaker recognition – Speech coding –
Speech enhancement – Document image analysis – OCR – Handwriting analysis)
UNIT III LANGUAGE ANALYSIS, UNDERSTANDING AND GENERATION ( Sub
sentential processing – Grammar formalism – lexicons parsing – Semantics – Document retrieval
– Information Extraction – Summarization – Syntactic generation – Deep generation –
Discourse, dialogue and Spoken output – discourse modeling – dialogue modeling – spoken
language dialogue, synthetic speech generation – text interpretation for text to speech – spoken
language generation)
UNIT IV MULTI-LINGUALITY AND MULTIMODALITY( Multilinguality – Multilingual
Information Retrieval and Speech Processing –automatic language identification - Multimodality
– Text and Images – Modality Integration – Transmission and Storage.)
UNIT V LANGUAGE RESOURCES AND EVALUATION( Written and Spoken language
corpora – lexicons –Evaluation overview – task oriented text analysis evaluation – Evaluation of
machine translation and translation tools – evaluation of broad coverage natural language parsers
– Human factors – user acceptability – speech analysis and synthesis evaluation – Current
Trends.)
3.
MACHINE LEARNING
UNIT I INTRODUCTION( Learning Problems – Perspectives and Issues – Concept Learning –
Version Spaces and Candidate Eliminations – Inductive bias – Decision Tree learning –
Representation – Algorithm – Heuristic Space Search.)
UNIT II NEURAL NETWORKS AND GENETIC ALGORITHMS( Neural Network
Representation – Problems – Perceptrons – Multilayer Networks and Back Propagation
Algorithms – Advanced Topics – Genetic Algorithms – Hypothesis Space Search – Genetic
Programming – Models of Evalution and Learning.)
UNIT III BAYESIAN AND COMPUTATIONAL LEARNING (Bayes Theorem – Concept
Learning – Maximum Likelihood – Minimum Description Length Principle – Bayes Optimal
Classifier – Gibbs Algorithm – Naïve Bayes Classifier – Bayesian Belief Network – EM
Algorithm – Probability Learning – Sample Complexity – Finite and Infinite Hypothesis Spaces
– Mistake Bound Model. )
UNIT IV INSTANT BASED LEARNING(K- Nearest Neighbour Learning – Locally weighted
Regression – Radial Bases Functions – Case Based Learning.)
UNIT V ADVANCED LEARNING ( Learning Sets of Rules – Sequential Covering Algorithm –
Learning Rule Set – First Order Rules – Sets of First Order Rules – Induction on Inverted
Deduction – Inverting Resolution – Analytical Learning – Perfect Domain Theories –
Explanation Base Learning – FOCL Algorithm – Reinforcement Learning – Task – Q-Learning
– Temporal Difference Learning)
4.
NATURAL LANGUAGE PROCESSING
UNIT I INTRODUCTION( Natural Language Processing – Linguistic Background- Spoken
language input and output Technologies – Written language Input - Mathematical Methods Statistical Modeling and Classification Finite State methods Grammar for Natural Language
Processing – Parsing – Semantic and Logic Form – Ambiguity Resolution – Semantic
Interpretation.
UNIT II INFORMATION RETRIEVAL ( Information Retrieval architecture - Indexing- Storage
– Compression Techniques – Retrieval Approaches – Evaluation - Search engines- commercial
search engine features- comparison- performance measures – Document Processing - NLP based
Information Retrieval – Information Extraction. )
UNIT III TEXT MINING ( Categorization – Extraction based Categorization- ClusteringHierarchical Clustering- Document Classification and routing- finding and organizing answers
from Text search – use of categories and clusters for organising retrieval results – Text
Categorization and efficient Summarization using Lexical Chains – Pattern Extraction. )
UNIT IV GENERIC ISSUES (Multilinguality – Multilingual Information Retrieval and Speech
processing - Multimodality – Text and Images – Modality Integration - Transmission and
Storage – Speech coding- Evaluation of systems – Human Factors and user Acceptability.)
UNIT V APPLICATIONS (Machine Translation – Transfer Metaphor - Interlingua and
Statistical Approaches - Discourse Processing – Dialog and Conversational Agents – Natural
Language Generation – Surface Realization and Discourse Planning.)
5.
ONTOLOGY AND SEMANTIC WEB
UNIT I INTRODUCTION (Components – Types – Ontological Commitments – Ontological
Categories – Philosophical Background -Sample - Knowledge Representation Ontologies – Top
Level Ontologies – Linguistic Ontologies – Domain Ontologies – Semantic Web – Need –
Foundation – Layers – Architecture.
UNIT II LANGUAGES FOR SEMANTIC WEB AND ONTOLOGIES ( Web Documents in
XML – RDF - Schema – Web Resource Description using RDF- RDF Properties – Topic Maps
and RDF – Overview – Syntax Structure – Semantics – Pragmatics - Traditional Ontology
Languages – LOOM- OKBC – OCML - Flogic Ontology Markup Languages – SHOE – OIL DAML + OIL- OWL
UNIT III ONTOLOGY LEARNING FOR SEMANTIC WEB ( Taxonomy for Ontology
Learning – Layered Approach – Phases of Ontology Learning – Importing and Processing
Ontologies and Documents – Ontology Learning Algorithms - Evaluation
UNIT IV ONTOLOGY MANAGEMENT AND TOOLS (Overview – need for management –
development process – target ontology – ontology mapping – skills management system –
ontological class – constraints – issues. volution – Development of Tools and Tool Suites –
Ontology Merge Tools – Ontology based Annotation Tools. )
UNIT V APPLICATIONS ( Web Services – Semantic Web Services - Case Study for specific
domain – Security )
6.
ARTIFICIAL INTELLIGENCE
UNIT I PROBLEM SOLVING (Introduction – Agents – Problem formulation – uninformed
search strategies – heuristics – informed search strategies – constraint satisfaction)
UNIT II LOGICAL REASONING( Logical agents – propositional logic – inferences – firstorder logic – inferences in first order logic – forward chaining – backward chaining – unification
– resolution)
UNIT III PLANNING (Planning with state-space search – partial-order planning – planning
graphs – planning and acting in the real world)
UNIT IV UNCERTAIN KNOWLEDGE AND REASONING( Uncertainty – review of
probability - probabilistic Reasoning – Bayesian networks – inferences in Bayesian networks –
Temporal models – Hidden Markov models)
UNIT V LEARNING (Learning from observation - Inductive learning – Decision trees –
Explanation based learning – Statistical Learning methods - Reinforcement Learning)
7.
SOFT COMPUTING TECHNIQUES
UNIT I INTRODUCTION TO SOFT COMPUTING AND NEURAL NETWORKS ( Evolution
of Computing - Soft Computing Constituents – From Conventional AI to
Computational Intelligence - Machine Learning Basics)
UNIT II GENETIC ALGORITHMS ( Introduction to Genetic Algorithms (GA) – Applications
of GA in Machine Learning - Machine Learning Approach to Knowledge Acquisition.)
UNIT III NEURAL NETWORKS ( Machine Learning Using Neural Network, Adaptive
Networks – Feed forward Networks – Supervised Learning Neural Networks – Radial Basis
Function Networks - Reinforcement Learning – Unsupervised Learning Neural Networks –
Adaptive Resonance architectures – Advances in Neural networks. )
UNIT IV FUZZY LOGIC( Fuzzy Sets – Operations on Fuzzy Sets – Fuzzy Relations –
Membership Functions Fuzzy Rules and Fuzzy Reasoning – Fuzzy Inference Systems – Fuzzy
Expert Systems – Fuzzy Decision Making. )
UNIT V NEURO-FUZZY MODELING ( Adaptive Neuro-Fuzzy Inference Systems – Coactive
Neuro-Fuzzy Modeling – Classification and Regression Trees – Data Clustering Algorithms –
Rulebase Structure Identification – Neuro-Fuzzy Control – Case studies.)
8.
INFORMATION RETRIEVAL TECHNIQUES
UNIT I INTRODUCTION (Basic Concepts – Retrieval Process – Modeling – Classic
Information Retrieval – Set Theoretic, Algebraic and Probabilistic Models – Structured Text
Retrieval Models – Retrieval Evaluation –Word Sense Disambiguation )
UNIT II QUERYING ( Languages – Key Word based Querying – Pattern Matching – Structural
Queries – Query Operations – User Relevance Feedback – Local and Global Analysis – Text and
Multimedia languages)
UNIT III TEXT OPERATIONS AND USER INTERFACE ( Document Preprocessing –
Clustering – Text Compression - Indexing and Searching – Inverted files – Boolean Queries –
Sequential searching – Pattern matching – User Interface and Visualization – Human Computer
Interaction – Access Process – Starting Points –Query Specification - Context – User relevance
Judgment – Interface for Search )
UNIT IV MULTIMEDIA INFORMATION RETRIEVAL ( Data Models – Query Languages –
Spatial Access Models – Generic Approach – One Dimensional Time Series – Two Dimensional
Color Images – Feature Extraction )
UNIT V APPLICATIONS ( Searching the Web – Challenges – Characterizing the Web – Search
Engines – Browsing – Meta-searchers – Online IR systems – Online Public Access Catalogs –
Digital Libraries – Architectural Issues – Document Models, Representations and Access
– Prototypes and Standards)
9.
DATA WAREHOUSING AND DATA MINING
UNIT I DATA WAREHOUSING ( Data warehousing Components –Building a Data warehouse
–- Mapping the Data Warehouse to a Multiprocessor Architecture – DBMS Schemas for
Decision Support – Data Extraction, Cleanup, and Transformation Tools –Metadata.
UNIT II BUSINESS ANALYSIS ( Reporting and Query tools and Applications – Tool
Categories – The Need for Applications – Cognos Impromptu – Online Analytical Processing
(OLAP) – Need – Multidimensional Data Model – OLAP Guidelines – Multidimensional versus
Multirelational OLAP – Categories of Tools – OLAP Tools and the Internet.
UNIT III DATA MINING ( Introduction – Data – Types of Data – Data Mining Functionalities –
Interestingness of Patterns – Classification of Data Mining Systems – Data Mining Task
Primitives – Integration of a Data Mining System with a Data Warehouse – Issues –Data
Preprocessing.
UNIT IV ASSOCIATION RULE MINING AND CLASSIFICATION ( Mining Frequent
Patterns, Associations and Correlations – Mining Methods – Mining Various Kinds of
Association Rules – Correlation Analysis – Constraint Based Association Mining –
Classification and Prediction - Basic Concepts - Decision Tree Induction - Bayesian
Classification – Rule Based Classification – Classification by Backpropagation – Support Vector
Machines – Associative Classification – Lazy Learners – Other Classification Methods Prediction
UNIT V CLUSTERING AND APPLICATIONS AND TRENDS IN DATA MINING ( Cluster
Analysis - Types of Data – Categorization of Major Clustering Methods – Kmeans – Partitioning
Methods – Hierarchical Methods - Density-Based Methods –Grid Based Methods – ModelBased Clustering Methods – Clustering High Dimensional Data - Constraint – Based Cluster
Analysis – Outlier Analysis – Data Mining Applications.
10. TEXT MINING
UNIT IINTRODUCTION ( Overview of text mining-document classification- information
retrieval- clustering and organizing documents- information extraction- prediction and
evaluation-Textual information to numerical vectors -Collecting documents- document
standardization- tokenization- lemmatization- vector generation for prediction- sentence
boundary determination -evaluation performance)
UNIT II INFORMATION RETRIEVAL AND TEXT MINING( Information retrieval and text
mining- keyword search- nearest-neighbor methods- measuring similarity- web-based document
search- document -matching- inverted lists- evaluation of performance -Structure in a document
collection - clustering documents by similarity- evaluation of performance - information
extraction- patterns and entities from text- coreference and relationship extraction- template
filling and database construction)
UNIT III CLUSTERING AND CLASSIFICATION ( Cluster-preserving dimension reduction
methods for efficient classification of text data - Dimension reduction in the vector space modelOrthogonal basis of centroids- discriminant analysis - Trace optimization using an orthogonal
basis of centroids - Automatic Discovery of similar words - Simultaneous clustering and
dynamic weighting - simultaneous soft clustering and term weighting - robustness in the
presence of noise -Feature selection and document clustering)
UNIT IV LEARNING AND TEXT MINING( Vector space models (VSM) for search and
cluster mining - Major and minor cluster discovery - Discovering hot topics from dirty text Thesaurus assistant- sentence identifier- sentence extractor- mining case excerpts for hot topics Combining families of information retrieval algorithms using metalearning)
UNIT V TRENDS IN TEXT MINING( Trend and behavior detection from web queries - query
data and analysis- Zipf’s law- vocabulary growth - ETD systems-technology opportunities
analysis(TOA)- constructive collaborative inquiry-based multimedia E-learning (CIMEL)TimeMines- New event detection- ThemeRiver- PatentMiner- HDDI- Commercial software
overview -Summarization- active learning- learning with unlabeled data- different ways of
collecting samples- question answering - Case studies : market intelligence from the weblightweight document matching for digital libraries- generating model cases for help desk
applications- assigning topics to new articles- E-mail filtering- search engines- extracting named
entities from documents- customized newspapers)
11. OPERATING SYSTEMS
UNIT I PROCESSES AND THREADS ( Introduction to operating systems – review of
computer organization – operating system structures – system calls – system programs – system
structure – virtual machines. Processes: Process concept – Process scheduling – Operations on
processes – Cooperating processes – Inter process communication – Communication in clientserver systems. Case study: IPC in Linux. Threads: Multi-threading models – Threading issues.)
UNIT II PROCESS SCHEDULING AND SYNCHRONIZATION (CPU Scheduling:
Scheduling criteria – Scheduling algorithms – Multiple-processor scheduling – Real time
scheduling – Algorithm Evaluation. Case study: Process scheduling in Linux. Process
Synchronization: The critical-section problem – Synchronization hardware – Semaphores –
Classic problems of synchronization – critical regions – Monitors. Deadlock: System model –
Deadlock characterization – Methods for handling deadlocks – Deadlock prevention – Deadlock
avoidance – Deadlock detection – Recovery from deadlock.
UNIT III STORAGE MANAGEMENT (Memory Management: Background – Swapping –
Contiguous memory allocation – Paging – Segmentation – Segmentation with paging. Virtual
Memory: Background – Demand paging – Process creation – Page replacement – Allocation of
frames – Thrashing. Case Study: Memory management in Linux)
UNIT IV FILE SYSTEMS ( File-System Interface: File concept – Access methods – Directory
structure – File system mounting – Protection. File-System Implementation: Directory
implementation – Allocation methods – Free-space management – efficiency and performance –
recovery – log-structured file systems. Case studies: File system in Linux – file system in
Windows XP
UNIT V I/O SYSTEMS(I/O Systems – I/O Hardware – Application I/O interface – kernel I/O
subsystem – streams – performance. Mass-Storage Structure: Disk scheduling – Disk
management – Swap-space management – RAID – disk attachment – stable storage – tertiary
storage.)
12. HUMAN RESOURCE MANAGEMENT
UNIT IPERSPECTIVES IN HUMAN RESOURCE MANAGEMENT ( Evolution of human
resource management – the importance of the human factor – objectives of human resource
management – role of human resource manager – human resource policies – computer
applications in human resource management.
UNIT IITHE CONCEPT OF BEST FIT EMPLOYEE (Importance of human resource planning –
forecasting human resource requirement – internal and external sources. Selection processscreening – tests - validation – interview - medical examination – recruitment introduction –
importance – practices – socialization benefits.)
UNIT III TRAINING AND EXECUTIVE DEVELOPMENT ( Types of training, methods,
purpose, benefits and resistance. Executive development programmes – common practices benefits – self development – knowledge management. )
UNIT IVSUSTAINING EMPLOYEE INTEREST (Compensation plan – reward – motivation –
theories of motivation – career management – development, mentor – protégé relationships.)
UNIT VPERFORMANCE EVALUATION AND CONTROL PROCESS (Method of
performance evaluation – feedback – industry practices. Promotion, demotion, transfer and
separation – implication of job change. The control process – importance – methods –
requirement of effective control systems grievances – causes – implications – redressal
methods.)
13. INFORMATION SECURITY
UNIT I (An Overview of Computer Security, Access Control Matrix, Policy-Security policies,
Confidentiality policies, Integrity policies and Hybrid policies)
UNIT II (Cryptography- Key management – Session and Interchange keys, Key exchange and
generation, Cryptographic Key Infrastructure, Storing and Revoking Keys, Digital Signatures,
Cipher Techniques)
UNIT III (Systems: Design Principles, Representing Identity, Access Control Mechanisms,
Information Flow and Confinement Problem.)
UNIT IV Malicious Logic, Vulnerability Analysis, Auditing and Intrusion Detection
UNIT V Network Security, System Security, User Security and Program Security
14. COMPUTER NETWORKS
UNIT I (Introduction to networks – network architecture – network performance – Direct link
networks –encoding – framing – error detection – transmission – Ethernet – Rings – FDDI Wireless networks – Switched networks – bridges)
UNIT II ( Internetworking – IP - ARP – Reverse Address Resolution Protocol – Dynamic Host
Configuration Protocol – Internet Control Message Protocol – Routing – Routing algorithms –
Addressing – Subnetting – CIDR – Inter domain routing – IPv671)
UNIT III ( Transport Layer – User Datagram Protocol (UDP) – Transmission Control Protocol –
Congestion control – Flow control – Queuing Disciplines – Congestion Avoidance Mechanisms)
UNIT IV (Data Compression – introduction to JPEG, MPEG, and MP3 – cryptography –
symmetric-key – public-key – authentication – key distribution – key agreement – PGP – SSH –
Transport layer security – IP Security – wireless security – Firewalls)
UNIT V ( Domain Name System (DNS) – E-mail – World Wide Web (HTTP) – Simple Network
Management Protocol – File Transfer Protocol (FTP)– Web Services - Multimedia Applications
– Overlay networks)
15. NETWORK SECURITY
UNIT I INTRODUCTION(Attacks - Services - Mechanisms - Conventional Encryption Classical And Modern Techniques – Encryption Algorithms - Confidentiality.)
UNIT II PUBLIC KEY ENCRYPTION (RSA - Elliptic Curve Cryptography - Number Theory
Concepts)
UNIT III MESSAGE AUTHENTICATION (Hash Functions - Digest Functions - Digital
Signatures - Authentication Protocols)
UNIT IV NETWORK SECURITY PRACTICE( Authentication, Applications - Electronic Mail
Security - IP Security - Web Security)
UNIT V SYSTEM SECURITY( Intruders – Viruses – Worms – Firewalls Design Principles –
Trusted Systems)
16. LINEAR INTEGRATED CIRCUITS AND APPLICATIONS
UNIT I IC FABRICATION (IC classification, fundamental of monolithic IC technology,
epitaxial growth, masking and etching, diffusion of impurities. Realisation of monolithic ICs and
packaging. Fabrication of diodes, capacitance, resistance and FETs)
UNIT II CHARACTERISTICS OF OPAMP(Ideal OP-AMP characteristics, DC characteristics,
AC characteristics, offset voltage and current: voltage series feedback and shunt feedback
amplifiers, differential amplifier; frequency response of OP-AMP; Basic applications of op-amp
– summer, differentiator and integrator)
UNIT III APPLICATIONS OF OPAMP ( Instrumentation amplifier, first and second order
active filters, V/I & I/V converters, comparators, multivibrators, waveform generators, clippers,
clampers, peak detector, S/H circuit, D/A converter (R-2R ladder and weighted resistor types),
A/D converter - Dual slope, successive approximation and flash types)
UNIT IV SPECIAL ICs (555 Timer circuit – Functional block, characteristics & applications;
566-voltage controlled oscillator circuit; 565-phase lock loop circuit functioning and
applications, Analog multiplier ICs)
UNIT V APPLICATION ICs(IC voltage regulators - LM317, 723 regulators, switching
regulator, MA 7840, LM 380 power amplifier, ICL 8038 function generator IC, isolation
amplifiers, opto coupler, opto electronic IC)
17. DIGITAL LOGIC CIRCUITS
UNIT I BOOLEAN ALGEBRA AND COMBINATIONAL CIRCUITS (Boolean algebra: DeMorgan’s theorem, switching functions and simplification using K-maps &
Quine McCluskey method, Design of adder, subtractor, comparators, code converters, encoders,
decoders, multiplexers and demultiplexers)
UNIT II SYNCHRONOUS SEQUENTIAL CIRCUITS ( Flip flops - SR, D, JK and T. Analysis
of synchronous sequential circuits; design of synchronous sequential circuits – Counters, state
diagram; state reduction; state assignment)
UNIT III ASYNCHRONOUS SEQUENCTIAL CIRCUIT (Analysis of asynchronous sequential
machines, state assignment, asynchronous design problem)
UNIT IV PROGRAMMABLE LOGIC DEVICES, MEMORY AND LOGIC FAMILIES
(Memories: ROM, PROM, EPROM, PLA, PLD, FPGA, digital logic families: TTL, ECL,
CMOS)
UNIT V VHDL( RTL Design – combinational logic – Types – Operators – Packages –
Sequential circuit – Sub programs – Test benches. (Examples: adders, counters, flipflops, FSM,
Multiplexers / Demultiplexers)
18. MICROPROCESSORS AND MICRO CONTROLLER
UNIT I 8085 and 8086 PROCESSOR ( Hardware Architecture pintouts - Signals – Memory
interfacing – I/O ports and data transfer concepts – Timing Diagram – Interrupt structure)
UNIT II PROGRAMMING OF 8085 PROCESSOR (Instruction format and addressing modes –
Assembly language format – Data transfer, data manipulation & control instructions –
Programming: Loop structure with counting & Indexing - Look up table - Subroutine
instructions – stack)
UNIT III PERIPHERAL INTERFACING (Study of Architecture and programming of ICs: 8255
PPI, 8259 PIC, 8251 USART, 8279 Key board display controller and 8253 Timer/ Counter –
Interfacing with 8085 - A/D and D/A converter interfacing)
UNIT IV 8051 MICRO CONTROLLER ( Functional block diagram - Instruction format and
addressing modes – Timing Diagram Interrupt structure – Timer –I/O ports – Serial
communication)
UNIT V MICRO CONTROLLER PROGRAMMING & APPLICATIONS (Data Transfer,
Manipulation, Control & I/O instructions – Simple programming exercises key board
and display interface – Closed loop control of servo motor- stepper motor control - Washing
Machine Control)
19. COMPUTER ARCHITECTURE
UNIT I INSTRUCTION SET ARCHITECTURE (Introduction to computer architecture Review of digital design – Instructions and addressing –procedures and data – assembly
language programs – instruction set variations)
UNIT II ARITHMETIC/LOGIC UNIT ( Number representation – design of adders – design of
simple ALUs – design of Multipliers and dividers – design of floating point arithmetic unit)
UNIT III DATA PATH AND CONTROL (Instruction execution steps – control unit synthesis –
microprogramming – pipelining – pipeline performance)
UNIT IV MEMORY SYSTEM (Main Memory concepts – types of memory – cache memory
organization – secondary storage – virtual memory – paging)
UNIT V I/O AND INTERFACES ( I/O devices – I/O programming – polling – interrupts –
DMA – buses – links – interfacing – context switching – threads and multithreading)
Assistant Professor (6 months)

Period: Feb’2009 – July’ 2009

Role: Operating Systems Assistant Professor

University: Anna University

Department: Computer science department (after M.E.)

Organization: SAMS College of engineering and technology, Chennai
Responsibilities:

Performed duties of Placement preparation and finishing school preparation. Been a judge
for many inter college programs. Edited, published and coordinated many paper
presentations. Coordinated for AICTE, NAAC and ISO 9001 quality implementation.

Key Subjects: Computational linguistics, Human language technology, Machine learning
,Natural language processing, Ontology and semantic web, Soft computing techniques,
Information retrieval techniques, Text mining,
Assistant Professor (14 months)

Period: June’ 2007- July’ 2008

Role: Operating Systems Assistant Professor

Department: Computer science department (after M.E.)

University: Pondicherry University

Organization: Rajiv Gandhi College of Engineering and Technology, Pondicherry
Responsibilities:

Performed duties of HOD in charge for almost a semester. Been a judge for many inter
college programs. Edited, published and coordinated many paper presentations. Coordinated
for AICTE, NAAC and ISO 9001 quality implementation.

One of my beloved principal described about me in a department meeting as “This chap is
more a psychiatrist and a mentor. He is a great speaker, orator and a preacher than a tutor,
that’s why he is always magnetic with students. He extracts more from them than many”

Key Subjects: Artificial intelligence, Data warehousing and data mining, Operating systems
Information Security, Computer Networks, Network Security
Digital Electronics Lecturer (12 months)

Period: Jun'99 - May'2000

Role: Operating Systems Assistant Professor

Department: Electrical and Electronics department (after B.E.)

University: University of Madras

Organization: Jaya Engineering College, Chennai
Responsibilities:

Key Subjects: Linear Integrated Circuits And Applications, Digital Logic Circuits,
Microprocessors And Micro Controller, Computer Networks, Computer Architecture
Technical Support [BPO] Experience (6 months)

Feb' 2013 – Apr’ 2013, Level :1 Consultant (AT & T Semi Voice process), Sutherland
Global Private limited, Chennai - 2 months

Nov' 2003 - Jan’ 2004, Level :2 Senior Help Desk Engineer (Dell process), Sutherland
Global Private limited, Chennai - 3 months
Product Support Skills: weekly, bi-monthly, monthly, quarterly, half yearly, and annual
maintenance task for banking software, customer support on Fax, and speed express postal mail,
Installation maintenance, CSAT maintenance
Company: Sutherland Global Private limited, Chennai
Period: Nov' 2003 - Jan’ 2004 and Feb' 2013 – Apr’ 2013
Level 1 Technical Support Consultant (AT & T Semi Voice process)
Providing excellent product support for U-verse bundle of services and effectively solving issues
presented by our customers over the Chat medium.
Level 2 Senior Help Desk Engineer (Dell Voice process)
Providing excellent product support on escalations, efficiently and effectively solving issues
presented by our customers over the phone, email or web site. The Help Desk Support
Technician is responsible for properly documenting all work completed using the tools provided,
following all processes and procedures established for the company and the help desk program.
Call support and CRM tool support (call logging) for Installation & Configuration Win NT
server, XP, Windows2000 for dell dimension range personal computers and dell inspiron laptops
Period: May '92 – May'99
Personal details:
Date of Birth: 01/05/1974, Marital Status: Married, PASSPORT: Date of issue: 26/02/2009,
Date of expiry: 25/02/2019, PAN and Passport Number on Demand, Languages: English, Tamil
and Hindi
Certifications:
2012- IC 33- Certification in Life Insurance (Financial Consultant), Insurance Regulatory
Development Authority [IRDA], Mumbai
Education:
Year
Course
1989
STANDARD
TEN
University / College
Duration
Sir RCT Higher Secondary
Percentage
I Division with 71.4 %
School, Chidambaram
1992
DIPLOMA IN
Sir muthiah polytechnic,
3 years
I Division with 80.0 %
I Division with 66.66 %
ENGINEERING [EEE]
Chidambaram
1998
Annamalai University,
3 Years and 6
Chidambaram
months
University of Madras
3 years
I Division with 64%
Anna University, CHENNAI
2 years
I Division with 73.0 %
BACHELOR
OF ENGINEERING
[EEE]
2002
MASTER OF
BUSINESS
DMINISTRATION
[Management Information
systems and Marketing]
2005
MASTER OF
ENGINEERING [CSE]
2009 Master of Arts (English Linguistics Translation Studies) - Annamalai University – 60.0 %
2008 Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %
2007 Master of Arts (Mass communication and Journalism) - Alagappa University – II division
2005 Master of Philosophy (software product Marketing) – Effectiveness of Micro ERP – Alagappa
University – II division
Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I division – 62%
2001 Post graduate diploma in software marketing - central university, Pondicherry - 1 year - I division
2000 Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II
Division
With commitment,
[SRIRAM.S]