Job Description - Executive Housekeeper
Sales/Profitability/Cost Controls:
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Budgeted Labour Cost % achieved
Budgeted Room Revenues Achieved
Meeting of Budgeted % for Housekeeping Expenses
Meeting of Budgeted Rooms division profit
Following Hotel purchasing policies
Discovering and reporting of Room Revenue and Occupancy Discrepancies
Achieving of Hotel Budgeted profitability
Administration:
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Help prepare preliminary housekeeping Expenses Budget
Participation and attendance at weekly Department Head Meetings
Record keeping and filing
Maintenance of Housekeeping Manual
Prepare daily time sheets
Complete weekly payroll input
Complete all monthly inventories on time
Prepare purchase orders and order supplies as required
All staff vacation schedules completed and maintained
Co-ordinate Lost and Found Department and Log Book
Control and accuracy of Maintenance Log
Completion of Weekly Room Inspection with Maintenance
Documentation and completion of inspection deficiencies
General cleaning schedule maintained
Product Quality:
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All guest supplies per Your Hotel Brand standards
Rooms cleaned and maintained to Your Hotel standards
All linens inspected for tears, fading etc... standards maintained
Proper receiving and storage of products
Consistent Control and Check of Room Cleanliness and maintenance
Consistent cleanliness of Public Areas including Parking
Service:
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All staff properly trained
Proper scheduling to House Count
Daily room inspections to ensure standards are met
Ensuring room Attendants Do Not Enter when "DND" sign out
Ensuring guest get extra towels etc. as requested
Handling of Guest complaints
Number of complaints
Attitude and appearance of self and staff
Ensuring Room attendants greet guests properly
Handling of telephone
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Sanitation and Housekeeping:
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Maintain or exceed guest expectations
Sanitation standards maintained for all public areas, washrooms and exterior
All deficiencies corrected on-going
Ensure Health and Safety standards enforced
All equipment functioning efficiently
Overall cleanliness of the complete Hotel
Ensure all maintenance requests are completed
Cleanliness of Pool Area
Personnel Management:
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Effective communication skills
Staff training and development
Personnel selection
Proper staff evaluations
Proper hiring procedures followed
Minimizing staff turnover
Personnel ready for Management position
Discipline of personnel when required
Conducting Monthly Staff Meeting
Personal development and growth
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