COURSE
CODE
AHT 2
L
2
0 3
T o
COURSE
TITLE
P
0
Housekeeping and Operations in
Hospitality Sector
CREDITS
(Or Max.
Marks)
2
COURSE OBJECTIVES:
House Keeping is one of the core areas of hotel management. It is necessary to acquaint students of hotel management with basic knowledge of House Keeping concepts. This course will introduce the core concepts of the hotel housekeeping to the students and will develop an attitude of the relevant field amongst students.
PRE-REQUISITES: ---NA---
COURSE CONTENTS:
S. No.
Description
1
2
3
HOUSEKEEPING AS A DEPARTMENT a) b)
Relevance in the hotel, hostel and hospital
Layout & Design c) d) e)
Interdepartmental co-operation & co-ordination of Housekeeping.
Different sections of Housekeeping departments.
Organization Structure of Housekeeping Department: i. Attributes & Qualities of HK Staff.
ii. Hierarchy of Small hotels, Medium hotels and large hotels.
iii. Duties & responsibilities of Executive Housekeeper and housekeeping staff
FUNCTIONS OF HOUSEKEEPING DEPARTMENT : a) House Keeping Terminology b) Areas of cleaning.
c) Briefing, Debriefing, Gate Pass.
d) Forms & Formats used in Housekeeping.
e) House Keeping Control Desk Operations f) Dealing with guests
– Handling Queries, Processing Requests.
g) Services and facilities offered .
THE HOTEL GUEST ROOM a) Hotel guestrooms: Layout and types.
b) Layout of Pantry.
c) Introduction to Furniture, Fixtures, Soft Furnishings, Supplies & Amenities.
ROUTINE SERVICES : a) Cleaning of Checkout room. b) Cleaning of Occupied Room. c) Cleaning of Vacant Room. d) Evening service/Turndown Service

4
GUEST ROOM ACCESSORIES a) Furniture’s: arrangements, types, shape.
b) Guest room fixtures and fittings.
c) Bed, mattress, bedding and soft furnishing.
d) Guest room supplies and amenities.
PEST CONTROL a) Pest: types and controlling techniques.
5 b) Types of pest found in hotels, hostel and hospital.
c) Integrated pest management. d) Waste disposal-controlling techniques.
TEXT BOOKS :
1.G. Raghubalan and Smrite Raghubalan (2008) Hotel Housekeeping, Oxford University Press, New
Delhi.
Reference books:
1.John.C.Brahnson, Hotel, Hostel and Hospital Housekeeping, New York, 2008.
2.Andrews Sudhir (2007) Housekeeping Manual, TataMc Graw Hill, New Delhi
3.Schneider (2008), Professional Housekeeper, Global Marketing Media, New Delhi.R.K. Singh
4.(2008), Organization of Housekeeping Management, Aman Publication.Casado (2008), Houskeeping
5.Management, Global Marketing Media. New Delhi.
OTHER READINGS:
1.Express Hospitality Magazine fortnightly Or www.expresshospitality.com
2.FHRAI magazine Monthly By FHRAI group.
3.Clean and Hygiene Review Magazine by Hammer Publication.
NOTE FOR THE PAPER SETTER
The syllabus has been divided into three units. Paper setter will set 3 questions from each unit and 1 compulsory question spread over the whole syllabus consisting of 5 short answer questions.
Compulsory question will be placed at number one. Candidate shall be required to attempt 6 questions in all including compulsory question and selecting not more than 2 questions from each unit. All questions carry equal marks.