SUBJECT CODE:BHM276
1/2
ROLL No.___________
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
TERM END EXAMINATIONS – 2011
SEMESTER/COURSE
: 4th Semester of 3-year B.Sc. in H&HA (Specialisation)
SUBJECT
: Front Office Operations
TIME ALLOWED
: 03 Hours
MAX. MARKS: 100
______________________________________________________________________
(Marks allotted to each question are given in brackets)
______________________________________________________________________
Q.1. Enumerate the following management functions in not more than 150 words
each (any two):
(a)
Planning
(b)
Organising
(c)
Leading
(d)
Staffing;
(2x5=10)
Q.2.
Explain the various approaches of establishing room rates adopted by hotels.
(10)
Q.3.
Q.4.
Q.5.
List down the essentials of daily checklist items used for accurate room counts.
OR
Draw the format of a sample ten-day forecast form.
(10)
Write short notes on (any two):
(a)
Daily operations report
(b)
Hotel income statement
(c)
Combining segmentation techniques
(d)
Psychographic segmentation
(2x5=10)
Evaluate the advantages of applying technology enabled systems in a 5 star
hotel.
OR
Write an essay on the guest and non guest PMS interfaces.
(10)
CODE: SEMIV/SPE/01-03
SUBJECT CODE:BHM276
2/2
Q.6.
‘One of the biggest threats in a hotel is to safeguard the guest data.’ - Suggest
few suitable remedies to overcome the problem.
(10)
Q.7.
(a)
(b)
How does hospitality accounting system helps in maintaining accuracy of
front office transactions?
List ten modern-day safety and security measures widely used in hotels.
(5+5=10)
Q.8.
What is the importance of Forecasting Room Availability? Mention the
information needed in Forecasting the Room Availability in a hotel.
(3+7=10)
Q.9.
What is the importance of evaluating front office operations? Briefly describe the
various tools used to evaluate its achievement.
(10)
Q.10. What are the different Market Segmentations of hospitality industry? Explain any
two.
(10)
**********
CODE: SEMIV/SPE/01-03