SUBJECT CODE: AOM21
1/2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
TERM END EXAMINATIONS – 2011
SEM/COURSE
2nd Semester of Post Graduate Diploma in
Accommodation Operations & Management
SUBJECT
:
Accommodation Management
TIME ALLOWED
:
03 Hours
MAX. MARKS: 100
______________________________________________________________________
(Marks allotted to each question are given in brackets)
______________________________________________________________________
Q.1. Give a brief job profile of each of the level of housekeeping employees in the
order of hierarchy.
OR
Give detailed explanation of the attributes you, as Executive Housekeeper, will be
looking for, in your Assistant Housekeeper.
(10)
Q.2.
:
Give the duties and responsibilities of Control Desk Supervisor.
OR
Give the duties and responsibilities of:
(a)
Room Attendant
(b)
Houseman
Q.3.
Q.4.
Explain the following with their importance in housekeeping department:
(a)
Area Inventory List
(b)
Frequency Schedule
(c)
Productivity Standards
(d)
Work Schedules
(e)
Staffing Guide
(a)
(b)
(10)
(5+5=10)
(5x2=10)
Classify fires.
List and explain the various fire fighting and fire detection equipment.
(2+8=10)
OR
How would you, as a Housekeeper, handle the following situations:
(a)
Bomb threat
(b)
Fire on one of the floors
(5+5=10)
CODE: 21/03
SUBJECT CODE: AOM21
Q.5.
2/2
(a)
(b)
List ten most commonly found pests in hotels.
Give the eradication and pesticides used for any five pests.
Q.6.
(a)
(b)
List out the various jobs of housekeeping which are contracted out.
What are the specifications of drafting a contract?
(5+5=10)
Q.7.
(a)
What are the various practices followed by hotels to have environmentally
friendly label attached to their brand.
Discuss:
(i)
Sewage Treatment Plants
(ii)
Rain Water Harvesting
(5+5=10)
(b)
Q.8.
List and elaborate on the various methods of purchasing in a hotel.
Q.9.
Briefly explain the following (any four):
(a)
ABC of First Aid
(c)
Hygienic methods of cleaning
(e)
Waste management
(b)
(d)
(5+5=10)
(10)
Budgeting Process
Performance appraisals
(4x 2 ½ =10)
Q.10. Give one word for the following:
(a)
An agent used for reducing microbial counts to an acceptable level.
(b)
Substances capable of being decomposed by living organisms.
(c)
Another term for termites.
(d)
A guest who leaves the hotel without making arrangements to settle
his/her account.
(e)
The standard number of each inventoried item that must be on hand to
support daily, routine housekeeping operations.
(f)
These forecast the expenses and revenues for the routine operations of
the hotel during a certain period.
(g)
The hiring of employees for a specified period of time by taking into
account the occupancy expected during that time.
(h)
Another name for Taps.
(i)
Cots for babies provided to guests on request.
(j)
These include curtains, cushions, loose covers, bedspreads and quilts but
not carpets.
(10x1=10)
**********
CODE: 21/03