Retail Assignments
on
Format Of Mc Donald’s
Submitted by
Sovik Pal [51]
Atil Agarwal [15]
Sandeep Nayak [11]
Siddharth ShankarNath [26]
Contents
Introduction
History
Corporate overview
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1
2
5
Facts and figures
Types of Restaurants
Playgrounds
Redesign
Business model
Products
Advertising
Global operations
Global Location
8
9
9
11
McDonald's INDIA
12
McDonald's
Introduction
Type
Public (NYSE: MCD)
Founded
May 15, 1940 in San Bernardino, California McDonald's Corporation, 1955 in
Des Plaines, Illinois
Founder
Dick
and
Mac
McDonald
McDonald's
restaurant
concept
Ray Kroc, McDonald's Corporation founder.
Headquarters
Oak Brook, Illinois, USA
No. of locations
31,000+ worldwide
Area served
Worldwide
Key people
James
A.
Skinner
(Chairman) & (CEO)
Industry
Restaurants
Products
Fast
(hamburgers • chicken • French fries • soft drinks • milkshakes • salads •
Desserts • breakfast)
Market cap
US$ 60.07 billion (2008)
Revenue
▲ US$ 22.79 billion (2007)
Operating income ▼ US$ 3.879 billion (2007)
Net income
▼ US$ 2.359 billion (2007)
Total assets
▲ US$ 29.391 billion (2007)
Food
Total equity
▼ US$ 15.279 billion (2007)
Employees
390,000 (2008)
McDonald's Corporation
It is the world's largest chain of fast food restaurants, serving nearly 47 million customers daily.
McDonald's primarily sells hamburgers, cheeseburgers, chicken products, French fries,
breakfast items, soft drinks, milkshakes and desserts. More recently, it has begun to offer
salads, wraps and fruit. Many McDonald's restaurants have included a playground for children
and advertising geared toward children, and some have been redesigned in a more 'natural'
style, with a particular emphasis on comfort: introducing lounge areas and fireplaces, and
eliminating hard plastic chairs and tables.
In addition to its signature restaurant chain, McDonald’s Corporation holds minority interest in
Prêt A Manger (a UK-based sandwich retailer), and owned the Chipotle Mexican Grill until 2006
and the restaurant chain Boston Market until 2007. The company has also expanded the
McDonald's menu in recent decades to include alternative meal options, such as salads and
snack wraps, in order to capitalize on growing consumer interest in health and wellness.
Each McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself.
The corporations' revenues come from the rent, royalties and fees paid by the franchisees, as
well as sales in company-operated restaurants. McDonald's revenues grew 27% over the three
years ending in 2007 to $22.8 billion, and 9% growth in operating income to $3.9 billion.
History
The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in
San Bernardino, California. Their introduction of the "Speedee Service System" in 1948
established the principles of the modern fast-food restaurant. The original mascot of McDonald's
was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee."
Speedee was eventually replaced with Ronald McDonald in 1963.
The present corporation dates its founding to the opening of a franchised restaurant by Ray
Kroc, in Des Plaines, Illinois on April 15, 1955 , the ninth McDonald's restaurant overall. Kroc
later purchased the McDonald brothers' equity in the company and led its worldwide expansion
and the company became listed on the public stock markets in 1965. Kroc was also noted for
predatory and unscrupulous business practices, forcing the McDonald's brothers to leave the
fast food business and leave California to return to their state of origin, New Hampshire. The
McDonald's brothers were forced by Ray Kroc to take their own name off of their restaurants,
after being sued by Kroc. Kroc deliberately opened up McDonald's restaurants near every
McDonald's brother’s restaurants just to undercut their business in a feud documented in both
Kroc's autobiography and in the McDonald brother’s autobiography. The site of the McDonald
brothers' original restaurant is now a monument.
With the expansion of McDonald's into many international markets, the company has become a
symbol of globalization and the spread of the American way of life. Its prominence has also
made it a frequent topic of public debates about obesity, corporate ethics and consumer
responsibility.
Corporate overview
Facts and figures
A McDonald's store front in Times Square
in Dublin, Ireland.
The interior of a McCafé concept located
McDonald's restaurants are found in 119 countries and territories around the world and serve
nearly 47 million customers each day. McDonald's operates over 31,000 restaurants worldwide,
employing more than 1.5 million people. The company also operates other restaurant brands,
such as Piles Café, and has a minority stake in Pret a Manger. The company owned a majority
stake in Chipotle Mexican Grill until completing its divestment in October 2006. Until December
2003, it also owned Donatos Pizza. On August 27, 2007, McDonald's sold Boston Market to
Sun Capital Partners.
Types of Restaurants
Most standalone McDonald's restaurants offer both counter service and drive-through service,
with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive, or McDrive
as it is known in many countries, often has separate stations for placing, paying for, and picking
up orders, though the latter two steps are frequently combined; it was first introduced in Arizona
in 1975, following the lead of other fast-food chains. In some countries "McDrive" locations near
highways offer no counter service or seating. In contrast, locations in high-density city
neighborhoods often omit drive-through service. There are also a few locations, located mostly
in downtown districts that offer Walk-Thru service in place of Drive-Thru.
Especially themed restaurants also exist, such as the "Solid Gold McDonald's," a 1950s rockand-roll themed restaurant. In Victoria, British Columbia, there is also a McDonald's with a 24
carat (100%) gold chandelier and similar light fixtures.
The site of the first McDonald's to be franchised by Ray
Kroc is now a museum in Des Plaines Illinois. The
building is a replica of the original that was the ninth
McDonald’s restaurant.
To accommodate the current trend for high quality coffee and the popularity of coffee shops in
general, McDonald's introduced McCafés. The McCafé concept is a café-style accompaniment
to McDonald's restaurants. McCafé is a concept of McDonald's Australia, starting with
Melbourne in 1993. Today, most McDonald's in Australia have McCafés located within the
existing McDonald's restaurant. In Tasmania there are McCafés in every store, with the rest of
the states quickly following suit. After upgrading to the new McCafe look and feel, some
Australian stores have noticed up to a 60% increase in sales. As of the end of 2003 there were
over 600 McCafés worldwide.
Some locations are connected to gas stations/convenience stores, while others called
McDonald's Express have limited seating and/or menu or may be located in a shopping mall.
Other McDonald's are located in Wal-Mart stores. McStop is a location targeted at truckers and
travelers which may have services found at truck stops.
Playgrounds
Some McDonald's in suburban areas and certain cities feature large indoor or outdoor
playgrounds, called "McDonald's Play Place" (if indoors) or "Play land" (outdoors). The first Play
Place with the familiar crawl-tube design with ball pits and slides was introduced in 1987 in the
USA, with many more being constructed soon after. Some Play Place playgrounds have been
renovated into "R Gym" areas.
"R Gyms" are in-restaurant play area that features interactive game zones designed for children
aged 4 to 12. Equipped with stationary bicycles attached to video games, dance pads,
basketball hoops, monkey bars, an obstacle course, and other games which emphasize
physical activity.
The "R Gym" features the Toddler Zone, an active play environment with age appropriate
games that develop physical coordination and social skills; the Active Zone, designed for
children aged four-to-eight that promotes physical fitness through fun play; the Sports Zone
which features a series of sport oriented activities to promote aerobic exercise for children aged
9-to-12; the Parent Zone which features seating and provides a monitoring area for their
children; and the Dining Area which allows families to eat.
Redesign
A McDonald's in Shenango Township,
Pennsylvania just outside of
New Castle was rebuilt in 2007 with McDonald's,
"Forever Young" look.
A refurbished stand-alone Portsmouth,
England. Unlike international the
McDonald's, British, simply Being
refurbished rather than rebuilt.
In 2006, McDonald's introduced its "Forever Young" brand by redesigning all of their
restaurants, the first major redesign since the 1970s.
The new design will include the traditional McDonald's yellow and red colors, but the red will be
muted to terra cotta, the yellow will turn golden for a more "sunny" look and olive and sage
green will be added. To warm up their look, the restaurants will have less plastic and more brick
and wood, with modern hanging lights to produce a softer glow. Contemporary art or framed
photographs will hang on the walls.
The exterior will have golden awnings and a "swish brow" instead of the traditional doubleslanted mansard roof.
The new restaurants will feature areas:
 The "linger" zone will offer armchairs, sofas, and Wi-Fi connections.
 The "grab and go" zone will feature tall counters with bar stools for customers who eat
alone; Plasma TVs will offer them news and weather reports.
 The "flexible" zone will be targeted toward families and will have booths featuring fabric
cushions with colorful patterns and flexible seating.
 Different music targeted to each zone.
Business model
McDonald's Corporation earns revenue as an investor in properties, a franchiser of restaurants,
and an operator of restaurants. Approximately 15% of McDonald's restaurants are owned and
operated by McDonald's Corporation directly. The remainders are operated by others through a
variety of franchise agreements and joint ventures.
The McDonald's Corporation's business model is slightly different from that of most other fastfood chains. In addition to ordinary franchise fees and marketing fees, which are calculated as a
percentage of sales, McDonald's may also collect rent, which may also be calculated on the
basis of sales. As a condition of many franchise agreements, which vary by contract age,
country and location, the Corporation may own or lease the properties on which McDonald's
franchises are located. In most, if not all cases, the franchisee does not own the location of its
restaurants.
The UK business model is different, in that fewer than 30% of restaurants are franchised, with
the majority under the ownership of the company. McDonald's trains its franchisees and others
at Hamburger University in Oak Brook, Illinois.
In other countries McDonald's restaurants are operated by joint ventures of McDonald's
Corporation and other, local entities or governments.
As a matter of policy, McDonald's does not make direct sales of food or materials to
franchisees, instead organizing the supply of food and materials to restaurants through
approved third party logistics operators.
According to Fast Food Nation by Eric Schlosser (2001), nearly one in eight workers in the U.S.
have at some time been employed by McDonald's. (According to a news piece on Fox News
this figure is one in ten). The book also states that McDonald's is the largest private operator of
playgrounds in the U.S., as well as the single largest purchaser of beef, pork, potatoes, and
apples. The selection of meats McDonald's uses varies with the culture of the host country.
A McDonald's restaurant with
a Play place in Moncton,
Canada
Products
Ronald McDonald
McDonalds in Corfu, Greece
Potted
plants
McDonald's.
at
a
McDonald's predominantly sells hamburgers, various types of chicken sandwiches and
products, French fries, soft drinks, breakfast items, and desserts. In most markets, McDonald's
offers salads and vegetarian items, wraps and other localized fare. This local deviation from the
standard menu is a characteristic for which the chain is particularly known, and one which is
employed either to abide by regional food taboos (such as the religious prohibition of beef
consumption in India) or to make available foods with which the regional market is more familiar
(such as the sale of McRice in Indonesia).
Advertising
McDonald's has for decades maintained an extensive advertising campaign. In addition to the
usual media (television, radio, and newspaper), the company makes significant use of billboards
and signage, sponsors sporting events from ranging from Little League to the Olympic Games,
and makes coolers of orange drink with their logo available for local events of all kinds.
Nonetheless, television has always played a central role in the company's advertising strategy.
To date, McDonald's has used 23 different slogans in United States advertising, as well as a
few other slogans for select countries and regions. At times, it has run into trouble with its
campaigns.
Global Operations
McDonald's has become emblematic of globalization, sometimes referred as the
"McDonaldization" of society. The Economist magazine uses the "Big Mac Index": the
comparison of a Big Mac's cost in various world currencies can be used to informally judge
these currencies' purchasing power parity.
The EFTA countries are leading the Big Mac Index with the top 3 most expensive Big Mac's.
Iceland has the most expensive Big Mac, followed by Norway and Switzerland.
The brand is known informally as "Mickey D's" (in the US and Canada), "Macky D's" (in the UK
and Ireland), MacDon's (in Canada), "Mäkkäri" (in Finland), "McDo" (in France, Quebec, the
Philippines and the Kansai region of Japan), "Maccer's" (in Ireland), "Macarrannis" (in Mexico),
"Maccas" (in New Zealand and Australia), "McD's" (in New Zealand), "Donken" (in Sweden), "de
Mac" (in the Netherlands), Mäkkes (in Germany), "Mac" (in Brazil and the Kanto region of
Japan) or "Mek" (in Serbia).
Some observers have suggested that the company should be given credit for increasing the
standard of service in markets that it enters. A group of anthropologists in a study entitled
Golden Arches East (Stanford University Press, 1998, edited by James L. Watson) looked at the
impact McDonald's had on East Asia, & Hong Kong in particular. When it opened in Hong Kong
in 1975, McDonald's was the first restaurant to consistently offer clean restrooms, driving
customers to demand the same of other restaurants and institutions. In East Asia in particular,
McDonald's have become a symbol for the desire to embrace Western cultural norms.
McDonald's have recently taken to partnering up with Sinopec, China's second largest oil
company, in the People's Republic of China, as it begins to take advantage of China's growing
use of personal vehicles by opening numerous drive-thru restaurants. The only countries in
Europe not to have McDonald's stores are Albania, Armenia, Bosnia and Herzegovina and the
Vatican City.
Global Location
96 Countries
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Argentina
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Botswana
Brazil
Bulgaria
Canada
Chile
People's
Republic of China
o
Hong Kong
o
Macau
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Colombia
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Costa Rica
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Dominica
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Dominican
Republic
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Ecuador
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Egypt
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El Salvador
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Estonia
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Fiji
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Finland
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France
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Georgia
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Germany
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Greece
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Grenada
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Guatemala
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Guyana
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Honduras
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Hungary
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Iceland
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Italy
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India
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Indonesia
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Ireland
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Israel
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Japan
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Jordan
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Kuwait
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Latvia
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Lebanon
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Morocco
Netherlands
New Zealand
Nicaragua
Norway
Oman
Pakistan
Panama
Peru
Paraguay
Philippines
Poland
Portugal
Qatar
Romania
Russia
Samoa
Saint Lucia
Saudi Arabia
Serbia
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o
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o
o
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Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Syria
Taiwan
Thailand
Turkey
Ukraine
UAE
UK
Cayman
Islands
United States
American
Samoa
Guam
Puerto Rico
United States
Virgin Islands
Uruguay
Venezuela
Yemen
Zimbabwe
McDonald's INDIA
McDonald's is not just a burger company serving people; we are a people company serving
burgers. We recognize that our real strength and the foundation of our business is our people.
Vision
Our vision is to be our customer’s favorite place and way to eat. The culture and heritage of our
business - our brand, our behavior and our values are the foundation for achieving our vision.
Together, they define who we are and how we act at McDonald’s.
Our vision to be India’s "best" quick service restaurant experience is supported by a set of
principles and core values [McDonald’s Way]
The world-class training that we impart allows our people to provide our customers the ultimate
McDonald's experience. The average McDonald's restaurant employs as many as 40 people from crew to the restaurant manager. As of today, we employ close to 2,500 people in India.
A job at McDonald’s opens the door to limitless
Company Profile
McDonald's International through its wholly owned subsidiary McDonald's India entered into two
JVs, one with Connaught Plaza Restaurants Pvt. Ltd. in the Northern & Eastern region and
another with Hard Castle Restaurants Pvt. Ltd. in the Western & Southern region.
Trail Blazer
As a leader in QSR segment (Quick Service Restaurant) McDonald's has pioneered various
industry benchmark practices over the past decade of serving Indian customers, including new
concepts such as Oil Alliances in India by inking with petroleum giants BPCL and HPCL. Two
such alliances with BPCL outlets are in Mathura (2000) (UP) and Doraha (2002) (Punjab).
Novel menu formats such as an Express Model with a limited menu and Kiosks with a variety
of dessert offerings. Home Delivery (McDeliveryTM-2004): Providing even more convenience to
our customers. In 2006, McDelivery on bicycle at Chandni Chowk and 2007 All India single
delivery number (66 000 666) was
introduced.
L to R: Amit Jatia, JV Partner,
McDonald’s India (West & South),
Jim Skinner, Vice Chairman and
CEO, McDonald’s Intl., Late-Jim
Cantalupo, Chairman and CEO,
McDonald’s Intl., Vikram Bakshi, JV
Partner, McDonald’s India (North &
East), Madhurima Bakshi, DirectorCorporate
Communications,
McDonald’s India (North & East)
McDonald's India…… Culturally Sensitive
McDonald's worldwide is well known for the high degree of respect for the local customs and
culture. McDonald’s has developed a menu especially for India with vegetarian selections to suit
Indian tastes and preferences. Keeping in line with this, McDonald's does not offer any beef
or pork items in India. In the last decade it has introduced some vegetarian and nonvegetarian products with local flavors that have appealed to the Indian palate. There have been
continuous efforts to enhance variety in the menu by developing more such products.
McDonald's has also re-engineered its operations repeatedly in its 11 years in India to address
the special requirements of a vegetarian menu. Vegetable products are 100% vegetarian, i.e,
They are prepared separately, using dedicated equipment and utensils. Only pure vegetarian oil
is used as a cooking medium. Cheese and sauces are completely vegetarian and egg less.
Separation of vegetarian and non-vegetarian food products is maintained throughout the various
stages of procurement, cooking and serving.
Restaurant Count
McDonald’s has 132 restaurants in India of which 79 are in North & East India and 53 in West &
South India.
First Drive thru Restaurant in India at NOIDA (UP) in 1997
About us
McDonald's in India is a locally owned and managed company run by Indians, employing local
staff, procures from local suppliers to serve its customers. McDonald's India opened its first
family restaurant at Basant Lok in Oct, 1996; today it has 132 Restaurants across India. This
vibrant decade has seen McDonald's evolve Indian menus, Indian sensitivities and yet remain
as globally innovative as ever. This journey has seen McDonald's develop a rich brand identity
amongst its customers and employees as well as partners alike.
At McDonald’s India we have had a single mantra: providing 100% total customer satisfaction
and the formula for achieving this goal in our restaurant operation is the long-standing
commitment
to
the
McDonald’s Promise.
The McDonald's Promise
QSC&V......The
Foundation
that
built
McDonald's
success
when asked to explain McDonald's success, founder Ray Kroc used
to say, "We take the hamburger business more seriously than
anyone
else."
Kroc was a perfectionist. From the day he opened his first restaurant,
he vowed to give his customers high quality products, served quickly
--and with a smile, in a clean and pleasant environment, and all at a
fair price. Quality, Service, Cleanliness and Value (QSC&V)
became the philosophy that drove McDonald's business.
facts,
valuing
McDonald's Quality Management instills the culture of quality
through such principles as being customer driven, managing with
people, and continually improving every aspect of our business
Service that is fast and friendly and has always been a foundation for success McDonald's
Cleanliness for us means having the cleanest and freshest facilities from the kitchen to the rest
rooms
and
parking
lots
Value at McDonald's means the total experience...... great food, friendly folks, a clean
environment, quick and accurate service and fun!
McDonald's - A Global Phenomenon
McDonald's opened its doors in India in October 1996. Ever since then, our family restaurants in
Mumbai, Delhi, Pune, Ahmedabad, Vadodara, Ludhiana, Jaipur, Noida Faridabad, Doraha,
Manesar and Gurgaon have proceeded to demonstrate, much to the delight of all our
customers, what the McDonald's experience is all about.
Our first restaurant opened on 15th April 1955 in Des Plaines, Illinois, U.S.A. Almost 50 years
down the line, we are the world's largest food service system with more than 30,000 restaurants
in 100 countries, serving more than 46 million customers every day
Locally Owned
McDonald’s in India is a 50-50 joint venture partnership between McDonald’s Corporation [USA]
and two Indian businessmen. Amit Jatia’s company Hardcastle Restaurants Pvt. Ltd. owns and
operates McDonald's restaurants in Western India. While Connaught Plaza Restaurants Pvt. Ltd
headed by Vikram Bakshi owns and operates the Northern operations.
Amit Jatia and Vikram Bakshi are like-minded visionaries who share McDonald's complete
commitment to Quality, Service, Cleanliness and Value (QSC&V). Having signed their jointventure agreements with McDonald's in April 1995, they trained extensively, along with their
Indian management team, in McDonald's restaurants in Indonesia and the U.S.A. before
opening the first McDonald’s restaurant in India.
Respect for local culture
McDonald's India has developed a special menu with vegetarian selections to suit Indian tastes
and preferences. McDonald's does not offer any beef or pork items in India. Only the freshest
chicken, fish and vegetable products find their way into our Indian restaurants.
In addition, we've re-formulated some of our products using spices favoured by Indians. Among
these are McVeggie™ burger, McAloo Tikki™ burger, Veg. Pizza McPuff™ and Chicken
McGrill™ burger. We've also created eggless sandwich sauces for our vegetarian customers.
Even our soft serves and McShakes™ are egg-less, offering a larger variety to our vegetarian
consumers.
International Standards
McDonald's India's local suppliers provide us with the highest quality, freshest ingredients.
Complete adherence to the Indian Government regulations on food, health and hygiene is
ensured, while maintaining our own recognized international standards. Fast, friendly service the hallmark of McDonald's restaurants the world over is the mantra we abide by.
Stringent cleaning standards ensure that all tables, chairs, highchairs and trays are sanitised
several times each hour. Such meticulous attention to cleanliness extends beyond the lobby
and kitchen to even the pavement and immediate areas outside the restaurant.
Our Philosophy
"We take the burger business more seriously than anyone else." When McDonald's founder,
Ray Kroc made that memorable statement, he was letting the world in on the philosophy and
secret behind McDonald's phenomenal success.
The principles that guide us …

Quality, Service, Cleanliness & Value - It is an unflinching McDonald's ideology that our
customers must always get quality products, served quickly and with a smile, in a clean
and pleasant environment; and all at a fair price

We are committed to exceeding our customers' expectations in every restaurant every
time.

We have a passion and a responsibility for enhancing and protecting the McDonald's
brand.

We believe in a collaborative management approach, employing a mutually respectful
business philosophy,

We will seize every opportunity to innovate and lead the industry on behalf of our
customers.
Mc Donald’s India
McDonald's in India is a Joint-Venture (JV) partnership run by Indians. McDonald's International
through its wholly owned subsidiary McDonald's India entered into two JVs, one with Connaught
Plaza Restaurants Pvt. Ltd. managed by Mr. Vikram Bakshi in the Northern & Eastern region
and another with Hard Castle Restaurants Pvt. Ltd. managed by Mr. Amit Jatia in the Western &
Southern Region.
In India, over 2.5 lakh customers visit McDonald'sTM family restaurants spread across India
every day.
Franchising
McDonald's
India
(North
&
East)
does
not
offer
a
franchise.
In India, McDonald’s is a joint-venture company managed by Indians. The two companies either buy
or take premises on a long-term arrangement.
Space require
In terms of space: Minimum of 2,500 – 3,000 square feet carpet area on the ground floor with a clear
height of 11 feet and a frontage of at least 35 to 40 feet.
In terms of investment:
The joint venture company makes majority of the investments. Investments on the part of the
owner would be those that involve getting the civil work of the premises complete and the site
approved as a restaurant and other first-time licenses required managing the business
operations.
Returns can be expected
Expected returns are site-specific and hence, would vary from place to place. Nevertheless, we
offer a percentage of the turnover/sales generated from the premises as a compensation for the
property.
Criteria for choosing premises
Generally we prefer to be in a location convenient to people. We look for the following
generators to support our business: home, shopping, work, entertainment, education and transit
points such as stations or bus depots. We look to have support from all generators or a
combination of at least 4 of these generators to open a restaurant.
PRODUCTS
 McVeggie
 McAloo Tikki
 Paneer Salsa Wrap
 Crispy Chinese
 Veg McCurry Pan
 Pizza McPuff
McVeggie
Veg
[Brocolli ‘n’ Mushroom]
McAloo Tikki
Paneer Salsa Wrap
McCurry
Pizza McPuff
 Chicken Maharaja Mac
 McChicken
 Filet-O-Fish
 Chicken Mexican Wrap
Crispy Chinese
Pan
 Chicken McGrill
 Chicken McCurry Pan
Chicken
Maharaja Mac
Chicken
McGrill
[Chicken ‘n’ Tomato]
McChicken
Filet-O-Fish
Chicken Mexican Wrap
Chicken
McCurry
Pan
Fries:
Potato Wedges:
Value Meal
Value Meals consist of a burger, fries and a drink and are available in 3 sizes:
Small, Medium and Large.
Small Value Meal
Burger
+
Potato
+
Small Drink*
Medium Value Meal
Wedges
Burger
+
Medium
+
Medium Drink*
Large Value Meal
Fries
Burger
+
Large
+
Large Drink*
Fries
*A Drink includes Coke, Fanta and Sprite.
Happy
Meal
A Happy Meal consists of a burger + small drink + toy. Happy Meals are all about the simple
pleasures of childhood, a time of excitement, joy, and being treated special.
There is a choice of burgers and beverages with every Happy Meal. Each Happy Meal is
themed and has on offer, a set of collectible toys from that particular theme.
Family
Value
Meal
A value for money combination for the entire family
Pick any
these
2
McVeggie™
Filet-O-Fish™
McChicken™
Choose
Happy Meal
of
+
a
McAloo
Tikki™
OR
Chicken McGrill™
+
Regular
Coke™
+
Toy
Restaurant Details
+ Get
Small Fries
2
+ Add
Regular Coke™
2
There are 132 McDonald's family restaurants in India with about 5,000 employees.
79restaurants in North & East India: with
 33in Delhi
 22in Uttar Pradesh –
1. Noida (5),
2. Ghaziabad (4),
3. Mathura (1) (Highway and Drive Thru),
4. Kanpur (2),
5. Meerut (2),
6. Lucknow (4),
7. Agra (1),
8. Allahabad (1),
9. Varanasi (2)
 11 in Haryana –
1. Faridabad (3),
2. Manesar (1) (Highway and Drive - Thru),
3. Gurgaon (5),
4. Karnal (1) (Highway and Drive - Thru),
5. Panipat (1)
7 in Punjab –
1. Chandigarh (2),
2. Ludhiana (2),
3. Doraha (1) (Highway and Drive - Thru),
4. Jalandhar (1),
5. Patarsi (1) (Highway and Drive - Thru)
6. 3 in Rajasthan –
7. Jaipur (3)
1 in Uttaranchal –
1. Dehradun (1)
1 in West Bengal –
1. Kolkata (1)
1 in Himachal Pradesh1. Jabli (1).
53 restaurants in West & South India:
32 in Maharashtra –
1. Mumbai (23),
2. Pune (8),
3. Nasik (1)
7 in Gujarat –
1. Ahmadabad (4),
2. Vadodara (2),
3. Surat (1)
7 in Karnataka –
1. Bangalore (7)
4 in Andhra Pradesh –
1. Hyderabad (4)
3 in Madhya Pradesh –
1. Indore (3)
Mumbai
Pune
(For McDelivery! call 9522 - 2851 6666)
Colaba
Deccan
(McDelivery!
1st
Floor,
Metro
Shahid
Bhagat
Singh
Colaba Causeway, Mumbai 400 001
) (McDelivery!
House Suyog
Plaza,
Road Jangli
Maharaj
Pune - 411 004.
Plot
Road,
Tel:
022-32550984/32569046 Tel:
Timings: Weekdays – 1100 hours – 2300 hours
Timings: 1100 hours – 2300 hours
Weekends – 1100 hours – 2400 hours
Kiosks - 1100 hours – 2300 hours [all days]
Fort
Kalyani Nagar
No.
Shivaji
)
1278,
Nagar,
020-66024795
(McDelivery!
134
136,
Mahendra
D.N.Road
Fort, Mumbai 400 001
Tel:
022-32568956/
Timings: 0900 hours – 2400 hours
) (McDelivery!
Chambers Marigold
Gr
Floor,Survey
Wadgaon
Kalyani
32552296 Pune
No
)
Complex,
15,
Sheri,
Nagar
Tel:
020-27030027/32926003
Timings: 1100 hours – 2300 hours
Haji Ali
(McDelivery!
Crossroads
Mall,
Pt M.M. Malviya Road, Tardeo
Road,Haji Ali, Mumbai 400 034
Camp
) (McDelivery!
28, INOX
Multiplex,
Plot
Main Near
Council
Bund Garden Road, Pune 411001
No.
)
D
Hall
Tel:
022-32569044 Tel:
020-32926040
Timings: 1000 hours – 2400 hours
Timings: 1100 hours – 2300 hours
Mumbai Central
(McDelivery!
IRCTC
food
Main
Hall,
Mumbai
Mumbai – 400008
Kothrud
Central
) Survey
No.
127,
Gopal
House
Plaza Near
Kimaya
Veg
Restaurant
Station Karve
Road,
Kothrud
Pune 411029
Tel:
022-32569050 Tel:
020-32506415
Timings: 0800 hours – 2300 hours
Timings: 1100 hours – 2300 hours
Lower Parel=
Ahmedabad
(McDelivery!
) Ashram Road
Block No. 5, The Pheonix Mills Ltd.
Gold
Multiplex,
462,
Senapati
Bapat
Marg City
Lower Parel, Mumbai 400013 Tel: 022- Ashram
39570808
Ahmedabad 380009
Timings: 1100 hours – 2400 hours
Tel:
079-2658
0983
/
(McDelivery!
) Timings: 1100 hours – 2300 hours
Block No. 5, The Pheonix Mills Ltd.
462,
Senapati
Bapat
Marg
Lower Parel, Mumbai 400013 Tel: 02239570808
Timings: 1100 hours – 2400 hours
Bandra
(McDelivery!
) Kankaria Road
532,
Kadamba
Kudpi
House,
V.P.Road
(Linking
Road) City
Pluse
Khar (West) Mumbai 400 052
Akash
Ganga
Tel:
022-32568954/32552301
Timings: 1000 hours – 2400 hours
Rajapur
Hirapur,
Gr.floor
Road
32951010
Multiplex,
Enclave,
Kankaria
Rd
Ahmedabad – 380006
Vile Parle
Tel:
079-32928548
Timings: 1100 hours – 2300 hours
(McDelivery!
) S. G. Highway
Ground
Floor,
Liberty
Lodge,
D.J.Marg Rudra
Point,
ISKON
Temple
Vile Parle (West), Mumbai 56
Cross
Road,
S.
G.
Highway
Ahmedabad-380054
Tel:
022-32550983
Timings: Weekdays – 1100 hours – 2300 hours Tel:
079-32917724
Weekends – 1100 hours – 2400 hours
Timings: 1100 hours – 2300 hours
Andheri
Himalaya Mall
18,
Unity
Mansion,
Gazdar
Road, Himalaya
Mall,
Next
to
Indraprasth
Opp
Andheri
Station,
Andheri
(w), tower,drive-in
road
Mumbai 400 058.
Ahmedabad-380015
Tel:
022-32568951
Timings: 0800 hours – 2400 hours
Kalamboli
Plot
No.
13,
Ground
Floor,
Sector
1E,
Kalamboli
Navi Mumbai – 410218
Tel:
079-32984844
Timings: 1100 hours – 2300 hours
Bangalore
The Forum
Lokhandwala
Sigma Mall
The
Forum,
Shop
#1,
#
21
Hosur
Rd,
Koramangala
Tel:
022-32569047 Banglore- 5600029
Timings: Weekdays – 0900 hours – 2200 hours
Weekends – 0800 hours – 2200 hours
Tel:
080-22067733/7661
Timings: 1100 hours – 2300 hours
(
McDelivery!
) Sigma
Mall
28
B,
Sunrise
Apartments,
Swami Cunningham
Road
Samarth
Nagar,
Lokhandwala Bangalore – 560062
Complex, Andheri (W), Mumbai 53
Tel:
080-32918641
Tel:
022-32552349 Timings: 1100 hours – 2300 hours
Timings: 1100 hours – 2300 hours
Goregaon
(McDelivery!
The
Hub,Nirlon
Upper
Ground
Western
Express
Goregaon East, Mumbai 400 069
) Indore
Compound,
Floor,
Highway,
Tel:
022-32568955
Timings: 1100 hours – 2300 hours
Borivali Agora
Sapna Sangeeta
(McDelivery!
Agora
Near
S.V.
Mumbai- 400092
) Sapna
Plaza, Ground
Nagar, Shenha
Borivili
Indore
Business
Sumar
Road.
Sangeeta
Multiplex
Building
floor,
Sapna
Sangeeta
Road,
Nagar
Tel:
0731-3207044
Tel:
022-32569063 Timings: 1100 hours – 2300 hours
Timings: 1100 hours – 2400 hours
Mulund
Treasure Island
(McDelivery!
) 11,
Tukoganj
S1 / Building # 3, Nirmal Lifestyle Mall M.G
Rd
LBS
Marg,
Mulund
West, Indore- 452001
Mumbai - 400 080
Tel:
0731-3243412
Tel:
022-32569056 Timings: 1100 hours – 2300 hours
Timings: 1100 hours – 2400 hours
Thane
Baroda
Wadi, Inox Multiplex
Road,
Inox Multiplex, Grnd Flr.
Race
Course
Tel:
022-32569052 West Baroda – 390007
Timings: 1000 hours – 2300 hours
Chembur
Tel: 0265-3256200
Gr. Flr, Plot # 23, Wadhavicar
Bhav
Baug,
Gokhale
Naupada, Thane (West), 400 602
(McDelivery!
001/101,
Next
to
M.
G.
Mumbai 400 089
Plot
) TNW Business Centre
Destination,
Shoppers
Stop, Old
Padra
Rd,Manisha
Road,
Chembur, Near
Gail
India
Baroda – 390015
No.
326,
Circle,
the
Chowkdi,
Office,
Tel:
022-32569057 Tel: 0265-3204733
Timings: 1100 hours – 2300 hours
Vashi
(McDelivery!
Mansarovar
C.H.S.L.,
Plot
Sector
17,
Vashi, Navi Mumbai 400 705
Surat
)
No.
14, Raj Empire Multiplex
Vashi.
Besides
Radio
Bhatar
Tel:
022-32568952 Surat – 395002
Timings: 1100 hours – 2300 hours
Tel: 0261-3207790
Centre One
Centre
One,Sector
T11/12,3
RD
Navi Mumbai-400 705
30A,
Floor,Vashi
Nasik
Station,
Rd,
Tel:
022-32569062
Timings: Weekdays – 1100 hours – 2200 hours
Weekends – 1100 hours – 2300 hours
Thane-Lake city
GA5-GA8-Lake
Kapurtavdi
Balkum
Thane W
City
College
Devi
Zone,
College
Nasik - 4220055
Opp
Big
Road
Bazaar,
Rd,
Mall
Junction Tel: 0253-3255976
Road
Hyderabad
Tel: 022-32470816
Prasads Imax,Off NTR Garden
Necklace
Hyderabad- 500 063
Road,
Tel: 040-32002620
Corporate Contacts
Head
Hardcastle
Restaurants
Ashiana,
69-C,
Bhulabhai
Desai
Tel: +22-3001 3001 Fax: +22-3001 3002
Road,
Contact
for
Mumbai
Home
delivery
[toll
Contact for Pune Home delivery [toll free] – 9522 - 66000666
Hierarchy
Structure
Pvt
Mumbai
free]
400
–
Office:
Ltd
026
66000666
Restaurant Manager
First Assistant Manager
Second Assistant Manager
Trainee Manager
Position: Trainee Manager
Position:
Assistant
Manager
Position: Assistant Manager – Marketing
Position:
Assistant
Manager
-
Real
-
Estate
Projects
Trainee Crew
Position: Trainee Crew Member
Position: Trainee Delivery Crew Member
Restaurant Emails
Mumbai
Vashi
Colaba
mp17@mcdonaldsindia.com
Lokhandwala
lo02@mcdonaldsindia.com
va03@mcdonaldsindia.com
Vashi –Center One co21@mcdonaldsindia.com
Kalamboli
Goregaon
hu25@mcdonaldsindia.com
Chembur
de23@mcdonaldsindia.com
Fort
fo06@mcdonaldsindia.com
Pune
Haji Ali
cr08@mcdonaldsindia.com
Deccan
pu11@mcdonaldsindia.com
Mumbai Central
mu16@mcdonaldsindia.com
Camp
in14@mcdonaldsindia.com
Lower Parel
ph15@mcdonaldsindia.com
Kalyani Nagar
mg27@mcdonaldsindia.com
Linking Road
ba01@mcdonaldsindia.com
Ahmedabad
Vile Parle
vi05@mcdonaldsindia.com
Ashram Road
ah13@mcdonaldsindia.com
Andheri
an07@mcdonaldsindia.com
S. G. Highway
rp20@mcdonaldsindia.com
Lokhandwala
lo02@mcdonaldsindia.com
Mani Nagar
cp26@mcdonaldsindia.com
Borivili
ap22@mcdonaldsindia.com
Vadodara
Mulund
nl19@mcdonaldsindia.com
R. C. Dutt Road
Thane
th10@mcdonaldsindia.com
Home Delivery
McDelivery
11:00 am to 11:00 pm
ka12@mcdonaldsindia.com
inv18@mcdonaldsindia.com
McDonald’s India is one of the few countries that provides a home delivery service. In Western
India, this service is currently available at select localities. However, we do plan to extend this
service to all restaurants.
All you have to do is dial our telephone number - 6600 0666 (Pune residents please prefix 9522)
and place your order. There is no restriction on the minimum order for home delivery; however
there is a fee of Rs 15 per order as delivery charges, irrespective of the size of the order. The
restaurants will deliver to neighborhoods which are up to 10 minutes away by road. The reason
for this limit being that we need to ensure that we do not compromise on the quality of our food.
The mapping of the delivery area is such that even during peak hours our customers receive
food that is hot and fresh.
Recognition [Rewards]
In addition to McDonald's competitive wage and promotion programs, hard work, dedication,
motivation and results are recognized and rewarded at McDonald's. Appreciation comes in
many forms - from a simple thank you for a job well done, to restaurant-wide recognition through
programs such as the 'Face of the Month' and ‘Face of the Quarter’. McDonald's also offers
great incentive programs with access to gift certificates and merchandise.