VIKRAM DAWAR Nikita Apartments, 3B 41, Lansdowne Terrace road Kolkata -700026 West Bengal, India● +91-8420181818 E-mail: vikramdawar@yahoo.com Profile A skilled team player with more than 14years of professional, stable and progressive administrative experience in Sales and Marketing together with a Master’s Qualification in Business Management and Administration specializing majors in Marketing. Possess a broad knowledge base in areas of internal/external customer handling and service, training facilitation, professional development and product distribution. SKILLS AND ACCOMPLISHMENTS Dedicated result driven individual with a flair for marketing. Highly organized, versatile and results-oriented team player with an energetic and articulate approach towards the tasks undertaken Ability to acquire new skills within short time scales, adapt to rapidly changing work practices and build and maintain excellent working relationships with colleagues. To act as an effective team leader and be a reflective practitioner adapting effectively in complex project environments. Logistics, Administrative and marketing experience gathered over the years provides me with the core foundation of competencies and capability to deliver in an environment, which is strongly customer centric, real time and highly people intensive. PROFESSIONAL WORK EXPERIENCE INFORMATION TECHNOLOGY Presently, working since August 2012, as Sr. Manager Operations in Intrasoft Technologies Ltd. (123greeting.com) Kolkata. About 123Greetings: 123Greetings is the world's leading online destination for human expressions reaching millions of unique users annually. At 123Greetings, we've specifically designed user centric and employee friendly systems that have resulted in efficient work flow processes, an open culture that emphasizes on learning, automated processes, better productivity and reliability through standardization. With offices around the world and a family of more than 100+ employees, a centralized philosophy of action now has helped us develop and implement management decisions through which expertise is enhanced, knowledge is spread, user needs are understood and expectations are exceeded through unmatched quality. Role in Organization: Identify new technologies, for enhancement of business through a team of Advisors. Monitor portal performance on weekly basis for generating MIS. Implementing various activities such as seminars, unit meetings to create product awareness and brand visibility through social media marketing. Ensure the best user experience. Preparing, maintaining and updating Manuals for concerned divisions. Preparing and strategizing policies for concerned divisions. CONSTRUCTION AND REAL ESTATE 1) Worked from October 2011 till August 2012, as the Marketing, Sales & Leasing Head for Princes’ Buildtech and Infrastructure Developers Pvt. Ltd. Indore (Formerly known as Bombay Construction) and involved in Marketing, Sales and Leasing, two of their projects namely Princes’ Business Skypark and Princes’ Business Skyline. Role in the Organization: Advertising and Marketing. Brand positioning. Team Building. Developing MIS for Training Facilitation. Indirect Sales and Customer Handling. Negotiations. Meeting Agent Co-ordination. Meeting legal Criteria’s. 2) Worked from May 2009 till August 2011, as the Project and Marketing Head in the development and marketing of the residential township and heading the commercial estate, for a leading developer of Madhya Pradesh namely JSV Constructions. RETAIL LOGISTICS 2 Years (2007-2009) of experience in Logistics, Distribution and Supply Chain in Associated Warehousing, a renowned logistics support and supply chain management company in Ghaziabad U.P as Assistant Manager- Logistics and Marketing. RETAIL 4 Years (2003-2007) of experience in Sales and Marketing being self employed and managing a retail business in the following products and services: 1. Luggage: VIP, Samsonite, Aristocrat, American Tourister and Safari. 2. Watches: Titan, Timex, HMT, Sonata and Maxima. 3. Cameras: Kodak, Yashica, Canon. 4. Mobile Phones- Nokia, Motorola and Samsung. 5. Telecom Services- Airtel and Idea. 6. Consumer Electronics- Samsung, BPL, LG, Sansui, Sony Key Achievements in retail 1. Increased sales by 15% to 20% annually, continuously for 3 years in all the above mentioned products. 2. Got the best dealer award for VIP luggage for the years 2005-2006 and 2006-2007. 3. Gained invaluable experience of effectively handling various administrative, financial and legal matters pertaining to business operations. DISTRIBUTION Worked as working Partner in Kush Agencies (Madhya Pradesh-India) as Distributor for HMT Watches Ltd from the financial year 2003-2005. Key Achievements in Distribution 1. Increased the sales for HMT watches Ltd by approximately 35% in the financial year 2003-04 for the Bhopal region. 2. Got the key target achiever award in the year 2003-04 from HMT Watches Ltd. INTERNSHIP Internship Training in Logistics, Stock Management, Store management, Billing and Personnel Management, regarding the Supply Chain Management model, in the National Capital Region, Ghaziabad, Uttar Pradesh India, for 1 year 4 months, in MicoBosch, Gillette, Proctor & Gamble from April 2001 to September 2002. SEMINARS ATTENDED Attended seminar on the “application of windows operating systems” regarding the needs and advantaged, performance and layout and supports and development, held by the National Institute of Information and Technology, Bhopal, 2009. Attended seminar on “Customer Relationship Management” held by Imperial Institute of Modern Management, Bhopal, 2010. Attended seminar on “Role of an Administrative Officer in an Organization” held by Imperial Institute of Modern Management, Bhopal, 2010. Professional Synopsis Strong business acumen with skills to remain on the cutting edge; drive new business through conceptualizing business strategies formulation & implementation. Honed abilities in identifying potential, deconstructing complex situations and further conceiving and implementing streamlined solutions. Administrative Success Administrative success includes developing functional/field managers and the implementing field staff by providing an opportunity to share acquired knowledge in a systematic and sustainable manner. Qualification Highlights ● Possess excellent oral communications skills along with ability to develop and foster productive and efficient teams that are able to meet organizational goals. ● Dynamic speaker with excellent presentation and analytical skills. ●Multi tasking team player with numerous supervisory and management skills. ●Adaptable to change- positive and supportive attitude of one’s business procedures. EDUCATION: 1999-2001 2009-2011 Masters of Commerce Majors in Personnel and Marketing Management Rajeev Gandhi College, Bhopal, India. Masters in Business Administration Majors in Marketing Indian Institute of Business Management & Studies, Mumbai, India IT Skills: Operating System: Office Automation: Windows 95/98/2000/NT/ ME , Ubuntu, Xubuntu, Linux mint, XFCE, LXDE. Microsoft Office 98/2000 Mail Management: Microsoft outlook, Outlook express. Incredimail Xe Date of Birth: January 9th, 1977 REFERENCES: 1) Munish K. Dawar Executive Director Ernst & Young, Dubai. 2) Mr. N.K Anand Director ACME Company Pvt. Ltd. (Patents & Trademarks Attorneys) New Delhi 2) Avnish Hasija EVP Leasing Entertainment World Developers Ltd. Mumbai Reference contact details, available on request. *******************************************************************************************************