Andrew Michael S

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Andrew Michael S. Trinidad
Address: 38 Matino St., Sikatuna Village, Quezon City, 1101
Phone: N/A
Mobile: 0919 593 9173
E-mail: [email protected]
OBJECTIVE
To obtain a position that will enable me to use all of my skills, knowledge
and educational background to further my career growth and for the benefit
of the company.
PERSONAL
INFORMATION
Marital Status: Single
Nationality: Filipino
Age: 27
Height: 5’7”
Weight: 107 lbs
Date of Birth: April 10, 1984
Place of Birth: Manila
Religion: Roman Catholic
EDUCATION
[College]
June 2005 – May 2007
Computer Systems Design and Programming; Graduate
AMA International Institute of Technology
3rd floor, Trinisia Building, Arayat St.,
Cubao, Quezon City
[High School]
June 1997 – April 1998
Immaculate Concepcion Cathedral School
Lantana St., Cubao, Quezon City
June 1998 – April 1999
Ste. Anne De Beaupre School
Faith St., Project 6, Quezon City
June 2003 – April 2005; Graduate
Ernesto Rondon High School
Road 7, Project 6, Quezon City
EXPERIENCE
Technical Support Representative, MSN; NCO Group
7th floor, ELJ Building, Mother Ignacia Ave., Quezon City
(July 9, 2007 – December 16, 2008)

Provides technical support assistance to customers with issues regarding
Microsoft Internet Explorer and MSN Messenger through voice calls.
Game Support Agent; Level Up! Games, Inc.
11th floor, Pacific Star Building, Makati Ave. corner Senator Gil Puyat
(October 20, 2008 – April 20, 2009)

Provides gaming support and general inquiry to players of RF Online
through in-game and/or email.
Sales Utility Clerk, Toy Kingdom; International Toy World, Inc.
Building B, SM Mall of Asia
(February 24, 2010 – July 24, 2010)

Provides assistance, general inquiry and other services to customers of
Toy Kingdom. Also performs various assigned tasks such as item
inventory, file documentation, store maintenance, gift wrapping, etc.
Technical Support Representative, Xbox 360; Convergys Corporation
7th floor, Vertex One Building, IT Park San Lazaro Tourism & Business
Park, Yuseco cor. Felix Huertas St., San Lazaro, Tayuman , Manila
(October 11, 2010 – March 16, 2011)

SKILLS
Provides technical support assistance to customers with hardware issues
regarding Microsoft Xbox 360 through voice calls.
PERSONAL
-
Internet browser configuration and/or connection troubleshooting.
PC hardware/software know-how and/or troubleshooting.
Intermediate skill in drawing.
Cumulative knowledge in Anime, Video Games, Toys, Model Kits,
and Gadgets.
Cumulative knowledge in Online, LAN and Console Games.
EQUIPMENT
-
Advanced knowledge in using Desktop and/or Laptop computers.
Basic knowledge in using Printer, Scanner and Xerox/Photocopier
machine.
Basic knowledge in using other PC hardware peripherals.
OFFICE
-
Character
References
Advanced knowledge in using Microsoft Office Word, Excel, Paint,
and Photo Editor.
Basic knowledge in using other application software (i.e. Nero,
ACDSee, Adobe Photoshop, etc.)
John Archibald Galicia
Teleperformance
HR Associate
Mobile: 09187296008
Eric Raymond Baluyut
Level Up! Games, Inc.
Game Support Agent
Mobile: 09333144383
Richard Solis
Convergys Corporation
Team Leader
Mobile: 09156731788
Alvin Dale Paladan
Convergys Corporation
Team Leader
Mobile: 09273719777
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