JOB AND PERSON SPECIFICATION
Position Title:
Manager, Credit Management Services
Classification Code: ASO8
Type of Appointment:
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Ongoing
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Temporary
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Other
Division: Finance and Administration
Branch: Hospital Revenue Services
Section:
Position Number:
Position Created:
Term
Job & Person Specification Approval
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CE or delegate
PREAMBLE:
Underpinning the Department of Health Strategic Directions are the agreed values that
reflect honesty, respect and integrity for every individual. These values drive how we
conduct our business and how we behave. We aim to make the values “live”. It is important
that we incorporate the values into our behaviour systems and processes.
The Department has a “Commitment to Workplace Values” attached to Job and Person
Specifications that all staff are required to uphold. (Please refer to the back of this
document).
Australia has one of the most culturally and ethnically diverse populations in the world.
Having bi-lingual and bi-cultural employees can enhance the department’s ability to
negotiate with, and meet the needs of, the full range of its clients and customers. Such
employees also add to the diversity of the workforce, and give added opportunities to fully
capitalise on difference as a valuable asset in an increasingly competitive environment.
CONTEXT:
Health Services revenue functions across SA Health are provided under an integrated
service model ensuring alignment of services and consistency with corporate and service
level requirements across the portfolio.
The integrated Hospital Revenue Services is managed by the Director Hospital Revenue
Services, supported by 4 senior managers that collectively are responsible for effective
revenue strategies and capabilities across the SA Health portfolio.
JOB SPECIFICATION
1.
Summary of the broad purpose of the position in relation to the organisation's
goals:
Responsible to the Director Hospital Revenue Services for the effective and efficient delivery
of Credit Management and Debtors Collection Services and related processes and
procedures. The provision of expert operational advice, leadership and training across SA
Health to ensure there are appropriate internal controls over various credit management and
debtors collection and recovery systems, and the ongoing development of quality systems
and procedures will be a feature of the position. The incumbent is responsible for
management reporting, review and customer support processes, debt waiver and writeoffs.
2.
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3.
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Reporting/Working Relationships (to whom the person reports, staff for whom
the person is responsible and other significant connections and working
relationships within the organisation).
The Manager, Credit Management Services reports to the Director Hospital Revenue
Services and is responsible for all credit management and debtors collection and
recovery services personnel responsible for delivering a range of hospital revenue
collection outcomes.
Hospital site managers and supervisors responsible for credit management and debtors
collection across SA Health will report to the Manager, Credit Management Services.
Duties will also include working in close liaison with Executives and Chief Finance
Officers of Department of Health, Health Units and with other portfolio statutory
authorities.
Special Conditions. (such as non-metropolitan location, travel requirements,
frequent overtime etc)
Out of hours work and some intrastate/interstate travel will be required.
A current driver’s licence is essential.
Flexible hours of work may in part be determined by the need to meet legislative and
operational production and management deadlines.
The appointee may be subject to a Criminal History Check prior to confirmation of
appointment.
The incumbent will uphold the values of the Department of Health as reflected in the
Strategic Plan.
The incumbent may be assigned elsewhere within the Department subject to relevant
provisions of the PSM Act.
The incumbent may be required to enter into an annual performance agreement for the
achievement of (specific or service or program) outcomes.
4.
Statement of Key Outcomes and Activities (group into major areas of responsibility/activity and
list in descending order of importance. Continue on next page)
Ensures effective management and leadership of the credit management and debtors
collection functions across SA Health (including collections for private patients, private health
fund, compensable and non-Medicare claims, pharmacy, aged care and general invoices).
Management responsibilities include:
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Ensuring timely and effective collection of outstanding debtors, taking into account
SA Health’s role in the provision of public and accessible health services to South
Australians;
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production of timely, accurate and compliant collection functions and associated
reporting, reconciliations and system interfaces;
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Designing, developing, implementing appropriate policies, processes and procedures
for credit management and debtors collection;
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Development and provision of effective management reporting regarding credit
management and debtors collection;
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Development and management of policies, procedures and business practices for
management and authorisation of debt waivers and write-offs;
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Ensuring there are fair and appropriate policies and mechanisms for review and
customer support and assistance in relation to disputed or error transactions;
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Identifying and communicating credit management and debtors policy and
administrative issues and their impact to relevant staff and agencies within the
portfolio;
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identifying business requirements and developing appropriate remedial strategies
and change specifications to reengineer business processes and systems; and
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Providing expert advice, training and assistance to portfolio agency staff in the
interpretation and management of their credit management and debtors collection
obligations.
Ensures that the credit management and debtors collection subsidiary systems utilised
across SA Health are effectively maintained and reconciled in a timely and effective manner,
with appropriate controls over data integrity.
Providing comprehensive advice, training, assistance and instruction to portfolio agency staff
in the interpretation and management of credit management and debtors collection services.
Identification of risks and the undertaking of necessary remedial actions.
Ensures SA Health’s obligations and business interests are identified and maintained
through either the direct and/or collaborative development of appropriate policies,
procedures and systems.
Responsible for the ongoing identification and development of strategic communications and
training programs that support SA Health’s knowledge and training needs and for the
production and timely dissemination of information necessary for the effective management
of SA Health’s credit management and debtors collection obligations and opportunities.
In cooperation with other parts of SA Health, contribute to the ongoing effectiveness of
information systems (or in their absence, appropriate contingency procedures) by identifying
any necessary remedial work or opportunities for efficiency improvements and assisting with
the specification of any new requirements.
Contribute to the budgetary and financial planning for SA Health by ensuring that the
budgetary impacts of hospital credit management and debtors collection are established and
communicated in a timely manner.
Contribute to the up-skilling of SA Health personnel by assisting in the development of
appropriate training programs.
Contribute to the well-being of people in South Australia through participation in Counter
Disaster activities including attendance, as required, at training programs and exercises to
develop the necessary skills required to participate in responses in the event of a disaster
and/or major incident.
Contribute to the promotion and implementation of the General Public Sector Management
Aims, Personnel Management Standards and employee conduct standards and in particular
Equal Opportunity and Occupational Health Safety and Welfare by adhering to the
provisions of relevant legislative requirements.
Acknowledged by Occupant:
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PERSON SPECIFICATION
ESSENTIAL MINIMUM REQUIREMENTS (Those characteristics considered absolutely
necessary)
Educational/Vocational Qualifications (include only those listed in Commissioner’s
Standard 2, Attachment C as an essential qualification for the specified classification
group)
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Tertiary qualifications in Accounting, Economics, Business Studies or other relevant
discipline.
Personal Abilities / Aptitudes / Skills
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Proven ability to manage and lead a significant finance function to deliver the desired
outcomes.
Demonstrated ability to understand, interpret and apply policies and procedures to practical
situations, and provide accurate business like solutions.
Ability to establish and maintain sound working relationships with senior management and
staff.
Highly developed communication skills, both oral and in writing, to enable effective services
to be delivered to a diverse range of clients with varying needs. Possess negotiation skills
necessary for dealing with external clients and agencies.
Demonstrated ability to accept responsibility, work under limited supervision, manage high
volumes of work and to deliver the desired outcomes in a timely manner.
Commitment to providing high levels of professional service.
Commitment to the principles and practices of equal opportunity, OHS&W, quality
management and client oriented services.
Experience.
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Demonstrated experience in the successful management of credit management and
debtors collection services that are relevant to a hospital or health services environment.
Proven experience in the management and leadership of a team in a revenue, finance,
accounting or similar function across diverse locations.
Demonstrated experience in data integrity matching from multiple systems and sources to
ensure appropriate data integrity and internal controls over financial processing functions in
a large scale environment.
Successful record of identifying business requirements and developing appropriate
remedial strategies and change specifications to reengineer business processes and
systems.
Successful record of providing quality services, particularly in a consultative environment.
Proven experience in managing organisational change.
Proven experience in writing effective and readily understandable reports.
Knowledge.
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A sound knowledge of the processes and principles associated with credit management
and debtors collection.
A sound knowledge of systems based accounting practices and procedures, particularly
medical and hospital billing, collection and associated administration functions.
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A sound knowledge of hospital financial administration practices and principles.
Knowledge of the principles of information databases, data integrity and matching
Desirable requirements.
Educational/Vocational Qualifications ((include only those listed in Commissioner’s
Standard 2, Attachment C, as an essential qualification for the specified classification
group)
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Post graduate qualifications
Membership of an appropriate professional organisation.
Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way
which allows objective assessment):
Nil
Experience
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Proven experience in the management of a project or program requiring the
identification, development and implementation of new business policies and processes.
Knowledge
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Knowledge of services provided through Health Portfolio and the organisational issues
related to the provision of those services.
Knowledge of patient and hospital billing and online initiatives and their impact on
business processes
Other Details: Last updated 07/01/2010
COMMITMENT TO WORKPLACE VALUES
The Department of Health values have an influence on the people we employ
Every organisation has values that govern the way people are treated and the way decisions are
made. The Department’s Strategic Plan identifies the values that guide our behaviours. These
behaviours apply to all employees and govern the way people in the organisation are treated, the
way decisions are made and how we provide our services.
These values are used in day to day communication and interaction between all employees and are
linked to the whole of government Code of Conduct, Performance Development, Job and Person
Specifications and Department of Health Employment Conditions.
Department of Health Organisational Values are:
Honesty
We show honesty by speaking truthfully, within the boundaries of confidentiality. This is shown in our
dealings within the Department and with our consumers and partners by: saying what we mean and
meaning what we say, keeping our promises, telling the truth tactfully, providing honest feedback and
answers and admitting to mistakes.
Respect
We show respect by speaking and acting with courtesy. We treat others with dignity and use
culturally appropriate ways of communicating. This is shown in our dealings within the Department
and with our consumers and partners by: treating everyone fairly, communicating so people can
understand, listening to others, and seeking and providing feedback.
Integrity
We show integrity by honouring our values and the rules of our department, government and nation.
This is shown in our dealings within the department and with our consumers and partners by: doing
the right thing, abiding by the values, standing up for what we believe in, and taking responsibility for
our mistakes.
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I ___________________________________ have the ability and commitment to behave
consistently with the stated values of the Department of Health.
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Signature
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Please complete and return attached to your application to the nominated person
“The right people with the right skills in the right place at the right time”