Leticia Monica Hernandez
3728 S. Siesta Lane
Tempe, AZ 85282
cell-480-316-4912
home-480-668-8317
leti1280@yahoo.com
SUMMARY
Healthcare professional with over 10 years of sales and customer service experience.
TECHNICAL SKILLS/APPLICATIONS
Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, fluent in Spanish
WORK EXPERIENCE
Apria Healthcare
Sales Representative
Nov.2013-Present
Responsible for growing territory through Apria's core products-Oxygen, CPAP, Negative Pressure Wound
Therapy and Overnight Oximetry services. Also responsible for maintaining great relationships with referral
sources.
 Qualify referral source to see if us working together would be a beneficial partnership for both parties
 Provide status follow-up for referrals on patient orders
 Occasionally step in to help streamline the equipment delivery process by delivering equipment myself
 Be available to respond to a referrals needs as quickly as possible no matter the time or day.
 Provide in-service education sessions on products available as well as insurance requirements for patients
to qualify for the equipment/services
Customer Quality Specialist-Tempe CCC-EQSTAT
Feb.2011-Nov.2013
Efficiently process orders to streamline delivery of durable medical equipment. Interact with physicians, case
managers, insurance agents, and patients on a daily basis. Equipment knowledge: Ambulatory equipment
(walkers, wheelchairs, etc.), Respiratory equipment (CPAP, BiPAP, Tracheostomy supplies) and Physical
Therapy equipment (CPM, Compression therapy).
 Maintain 100% average on individual monthly order audits
 Verify patient’s health insurance eligibility/benefits
 Maintain updated knowledge on health insurance industry changes, especially with contracted insurance
organizations
 Obtain any missing clinical information needed to process medical equipment orders and file for
reimbursement
 Contact patients to advise them of the order that has been placed on their behalf, confirm demographic
information, communicate any financial responsibilities
University of Phoenix
Aug.2009-Feb.2011
Health Care Enrollment Counselor- Southeast Online
Interface with nursing healthcare professionals and potential students interested in healthcare-related Bachelor’s
and Master’s degree programs. Assist each new student with the enrollment process.
 Independently research different healthcare fields to provide knowledgeable guidance to potential
students
 Manage contact logs for each potential or current student to ensure all information from each discussion is
documented for future reference
 Ensure that every call and conversation is accurately documented in computer database
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Follow strict Federal compliance guidelines with student privacy acts and educational practices. .
Maintain certification to enroll for healthcare programs by attending training sessions on the different
aspects of careers in healthcare-specifically nursing.
Receive weekly training on new changes in healthcare as well as healthcare changes that are specific to
the states of Southeast region of the United States.
Provide encouragement and motivation on an ongoing basis to students to ensure they remain enrolled
and attain their goal of graduation.
Hannoush Jewelers
Nov.2003 - Aug.2009
General Manager
Manage a staff of 8 sales personnel in a luxury jewelry retail store. Create annual sales growth by setting sales
goals and providing sales training.
 Implement and administer merchandise and advertising programs
 Actively recruit, interview, hire, and train sales personnel
 Enforce policies and procedures to assure store profits, the control of markdowns, and store expenses
 Oversee the jewelry repair department by setting all repair prices
 Responsible for payroll and schedules
 Maintain a average of a 20% increase in sales per year for the store
Kay Jewelers-Sterling Corporation
Dec.1999- Aug. 2003
Assistant Manager
Assist manager with any duties necessary including training and recruiting. I was also required to be within the
top three sales rank every month amongst all of store employees.
EDUCATION
University of Phoenix
Bachelors of Science in Business Administration-diploma
Master of Psychology-15 credits completed
Chandler/Gilbert Community College
Certificate of Completion – Pharmacy Technician