Innovation Workshop
Simplicity in Healthcare
Facilitator’s Agenda
MON PM
(Goal: Introduce participants. Create social interactions. Set
expectations and groundrules)
5:00 - 6:00 pm
Opening Session
Welcome and Expectations
Introductions
1 min self-introductions
Outline of Workshop and Agenda Review
Workshop Groundrules (rules of interaction)
Introduction to Company
6:00 – 6:45 pm
The Perspective of Simplicity (Guest Speaker)
Show and Tell: Group examines and discusses the simplicity or
complexity of a variety of household items.
6:45 – 7:00 pm
Set up ice breaker table exercises.
Each participant will be given one of two pages of quotes about
simplicity, marked Table A and Table B. Before dinner, participants
will be asked to select one or two as their favorites to be discussed
over dinner. All Table A’s will sit together at dinner, as will the
Table B’s. At dinner, the participants will discuss why they picked
their quote. As a table they will then pick a spokesperson and one
quote to be shared with the whole group.
The spokesperson will
explain the quote and describe why they chose it to the whole group for
5 mins at the end of dinner.
7:00 pm
Break
7:15 - 8:00 pm
Transportation to restaurant
8:00 pm on
Dinner
After Dinner: Table exercise debrief
TUES AM
8:00 - 8:30 am
Continental Breakfast
8:30 – 9:00 am
What is Simplicity?
(Goal: Develop a vocabulary of simplification/complexity.
Develop a classification system for deciding simple/complex. Develop a
methodology for making the complex simple.)
What is Simple? [Group to define characteristics of simplicity]
9:00 - 10:00 am
Achieving Simplification.
Group discussion on how to make complex things simple.
Make it Simple. [Divide group in half and move to opposite ends
of table. Each given a complex item. Develop a plan to make it
simple. Report back.
10:00 – 10:30 am
Break
10:30 – 11:45 pm Complexity/Simplicity in Healthcare
(Goal: Use the vocabulary and classification from above to
categorize interactions with the healthcare system. Identify complexity
in the healthcare system)
Personal observations and group discussion on what is simple and
complex in healthcare.
Revisit Characteristics of Simplicity following discussion to see
if they need to be amended.
11:45 – 12:15 pm Complexity in Healthcare
(Goal: Identify 5 - 10 complex interactions in healthcare for the
afternoon exercises)
12:15 – 12:30 pm
Guest Speaker
12:30 – 1:30 pm
Lunch
1:30 - 2:30 pm
Making Healthcare Simple I
(Goal: Provide initial innovative ideas for simplification
across healthcare technologies, processes, interactions)
Breakouts of 5 people to consider all of the complex interactions
identified previously. Can address them all or just a subset. Can add
new interactions. Breakouts to brainstorm on ways to simplify the
interactions. Breakouts will elect spokesperson(s) to present their
ideas for full group discussion.
2:30 - 3:30 pm
Making Healthcare Simple II
(Goal: Communication of breakout ideas to rest of group.
Selection of target ideas for subsequent exercise)
Spokespeople will present simplification ideas to the whole group
for discussion and evaluation. Group to vote at end on top 2 or 3.
3:30 - 4:00 pm
Break
4:00 - 4:45 pm
Making Healthcare Simple III
(Goal: Further development of top ideas)
Newly formed breakouts (different participants from exercise
above) will each consider one of the top ideas and suggest ways to
simplify it further. Elect spokesperson for presentation.
4:45 - 5:20 pm
Making Healthcare Simple IV
(Goal: Communication of breakout ideas to rest of group. Summary
of simplification ideas)
Spokespeople will present breakout results to whole group for
discussion and evaluation.
5:20 - 5:30 pm
Summary and Closing
5:30 pm
Adjorn