professional accomplishments

Louis J. Rotolo
A Technology Professional with proven strengths in the areas of designing, building and
operating new technologies, combined with exceptional skills in technology delivery and
customer service who will contribute to a company’s efficiencies and profitability by
providing current technology and the latest operating platforms and applications.
 Project Management
 Technology Management
 Planning & Scheduling
 Budget Management
 Software Integration
 Technology Standards
 Customer Service
 Status Reporting
 Excellent Communication Skills
 Superior Organizational Skills
 Disaster Recovery
o Windows Server
o Novell NetWare
o Linux
o Microsoft Exchange
o Microsoft Outlook
o Microsoft Office
o Microsoft Word
o Internet Explorer/Mozilla
o Adobe Acrobat
o Microsoft Excel
o Microsoft Project
o Microsoft PowerPoint
o VMware
o Blackberry
o Document Management
o Troubleshooting
o Active Directory Design
Process Documentation
Writing Statements of Work
Business Analysis
Security Standards
Customer Satisfaction
Vendor Management
Business Continuity
Customer Liaison
Technical Training
Employee Training &
Technical Support
Norton Utilities
WBS Chart Pro
PC Anywhere
Apple / Macintosh
Windows 2000/XP/Vista
Desktop Support
Moves / Adds / Changes
Systems Administration
Antivirus Suites:
McAfee, Norton, Trend
Managed a project to restore computing functionality for the Chiefs and Executives of The Port
Authority of NY & NJ after the events of 9-11. This required getting communications restored
to allow the Agency to conduct business with other agencies and the governors of both states.
To achieve this goal, new laptops and desktops were acquired and set up with standard Agency
applications for use by all executives. The end result was a successful implementation with little
to no interruption of day-to-day tasks, which allowed the Agency to remain in operation.
Designed and built the Livelink service for the Technology Services Department. This required
the implementation of new “document management” technology for an Agency that was heavily
invested in moving paper documents. This allowed them to save time in locating important
documents and fostered document sharing and collaboration on various tasks. The end result
was all documents being stored electronically, saving time spent in document search and
supporting all documents being stored in one central location.
As Manager of LAN Planning & Design I reviewed the QA checklists for new desktop images
and server builds. I also performed the QAs on the new images. Our vendor created images
based on our standards and I would then load the image and confirm that it met our
specifications by completing an extensive set of tests. I streamlined the original checklist, which
the vendor created, by removing outdated and redundant steps. I took a process that normally
took days to complete and shortened it to a matter of hours. This allowed us to more quickly
determine if the desktop image was ready to go “gold”, or had to be returned to the lab for
additional rework.
August 1998 – September 2008
The Port Authority of New York & New Jersey
Manager of LAN Planning & Design
 Managed the successful completion of over thirty technology projects and initiatives, for
client departments and the Port Authority’s computing infrastructure.
 Directed a staff of four Design Engineers to enable them to successfully manage
technology projects that impact the Agency and the Port District.
 Set the computing technology standards for the Agency for new operating systems,
productivity suites, computer and server hardware and standard desktop applications and
 Consulted with our Office of The Secretary on Document and Records Management;
reviewed their current processes and made recommendations which saved them time and
 Set the security standards for desktop and server operating systems.
 Managed vendors to ensure standards were being followed for server builds, systems
administration, system security and patch management.
Customer Technology Manager
 Supported the technology needs of executive level staff and several agency departments,
this included hardware and software desk-side support as well as account creation and
 Acted as the liaison between assigned client departments and the Technology Services
 Designed and built the structure for our department’s Livelink instance. Created groups,
set permissions, administered and the product.
 Demonstrated Livelink’s features to high level staff and trained end-users on its use.
 Tested and installed Livelink’s integration with Microsoft Office and Outlook.
 Assisted client departments with technology projects and planning.
 Assisted clients with preparation of their technology budgets.
 Developed client technology training, such as “Lunch & Learns” and technology tips, to
assist non-technical staff to better use the technology we offered.
Principal Systems Administrator
 Managed the Systems Administration of departmental Novell and Windows servers and
the hardware and software support of desktop PCs, CAD workstations and laptops.
 Supervised Systems Administrators and Desktop Support Specialists.
 Ensured the Y2K compliance of servers and associated software packages.
 Performed software rollouts using WinBatch, WinINSTALL and Zen.
 Created desktop images using Ghost and Drive Image.
 Supported Windows desktops, MS Office, Web Browsers, MS Outlook, LAN
Workplace, and other department specific applications.
January 1998 – August 1998
Inter-Com, Inc., Cedar Knolls, NJ
Director of Service and Support
 Directed the service department, supervised Systems Engineers and Technicians, and
defined and implemented Policies & Procedures.
 Installed and supported Windows servers, Microsoft Exchange servers, and NetWare
 Supported Windows workstations in an Ethernet environment utilizing TCP/IP protocol.
 Installed and supported Microsoft Exchange, Outlook, and MS Office clients as well as
various proprietary software packages.
 Ensured the customer satisfaction of all Inter-Com clients.
November 1994 – January 1998
Vanstar Corporation, New York, NY
Network Services Manager
 Ensured the financial success of the New York City branch, including budget and P&L.
 Supervised Systems Engineers, Project Coordinators, Project Engineers, and Project
 Wrote and approved customer proposals and set pricing.
 Provided high levels of Customer Satisfaction
 Hired staff, wrote performance appraisals, made recommendations for raises, promotions
and managed the career development of over 20 direct reports.
 Oversaw the success of multiple projects such as equipment rollouts and upgrades,
operating system migrations, network installations, LAN assessments and desktop support.
 Was the in-house LAN Administrator for a 250 user, multi-server Novell LAN.
 Installed Windows NT Advanced Server for use in our training lab.
 Supported remote mainframe access and Email exchange over a Frame Relay utilizing
TCP/IP and 3270 emulation software for Windows.
 Under my direction, my group achieved substantial growth in size and revenue each year.
May 1984 – November 1994
CalComp Inc., Roseland, NJ
Territory Manager
 Reporting to the National Director of Field Service, I ran the Northeast territory of
CalComp’s service organization.
 Monitored service contract renewals and office expenses.
 Made decisions on work force, logistics, hiring and office space.
 Handled customer concerns, supervised field service technicians, conducted performance
appraisals and made raise recommendations.
 Performed in a Technical Support capacity and maintained the office Novell LAN.
 Under my supervision, my branch achieved high customer satisfaction ratings and
increased revenue.
Regional Technical Support Specialist
 Supported UNIX based CADD systems, Ethernet networks, PC's, and Operating Systems.
 Over 3 years experience as the administrator for the office Novell LAN.
 Novell certified in "NetWare Service and Support" and "System Manager".
 Assisted end-users with the set-up and configuration of computer systems and software.
 Analyzed handshaking protocols, performed data capture and decoding, and setup the
connectivity of CalComp peripherals with Novell networks utilizing Centronics parallel
and RS-232 interfaces.
 Performed technical training of Field Engineers through “Train the Trainer” program.
 Provided telephone and on-site technical support to field service technicians and end users.
Field Service Engineer II
 Installed and maintained Ethernet networks, computers and peripherals.
 Troubleshot UNIX software problems.
 Performed timely professional service on CalComp's full line of pen plotters, electrostatic
plotters, printers, digitizers, display units and UNIX based CADD systems.
May 1979 – May 1984
3M Corporation, New York, NY
Master Technician
 Serviced DEC mini-computers and peripherals, including CPUs, tape drives and disk
 Performed preventive and emergency maintenance on 3M's full line of Computer Output
Microfilm equipment which included servicing microfilm cameras, film processors, film
duplicators, flat CRT displays and tape drives.
Technician Trainee / Associate Technician
 Performed preventive and emergency maintenance of 3M's full line of copiers and
facsimile equipment.
 I was product lead for a line of small business copiers.
Associate in Applied Science, Computer Technology
Queensborough Community College, Bayside, New York