Virtual Desktop Infrastructure Help Desk: DC

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Virtual Desktop Infrastructure Help Desk (TS/SCI FS POLY Clearance)-1458687 (FIELD)
Location: Washington, DC and Columbia/Annapolis Junction, MD.
Job Description:
System and network administration and support, system maintenance, and operation of a Virtual Desktop
Infrastructure (VDI) utilizing Citrix, VMWare, and Windows 7. Other tools include SMS; Remote Desktop
Connection; Microsoft Active Directory, Office, and Exchange; Network and Internet applications and
protocols; Remedy ticketing system.
Telephone installation and maintenance, requiring knowledge of telephone sets (analog, digital, ISDN,
VoIP) and working knowledge of facsimiles and STE devices.
Provide remote system administration support, system maintenance, and operation of a Virtual Desktop
Infrastructure utilizing Citrix, VM Ware, and Windows 7.
Utilize remote login capability to perform analysis on end user account and thick client desktop
computers to determine suitability for migration into the virtual infrastructure.
Perform migration of end user account into virtual environment, perform operational check to verify
proper operational performance, provide operational overview of virtual service to end user,
troubleshoot any problems and ensure end user is left in full operational state.
Work with customers to resolve desktop problems and service requests such as software installations,
remotely, using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
Candidate must meet contract level requirements for position. In addition, position requires a minimum
of 5 years of experience with technical background supporting windows based desktop operating systems.
An operational understanding of windows 7 and remote login capability required. Strong interpersonal
skills and customer service skills are a must have in this position.
Must have excellent communication skills with ability to communicate with end users over the phone.
Understanding of Virtual desktop technologies required
Must be an independent worker requiring a minimum of direct supervision to accomplish tasking
Use/Knowledge of the Remedy Ticketing system is a plus
Must have software installation and troubleshooting experience
Microsoft Exchange knowledge and troubleshooting required
Use/knowledge Microsoft Office Applications
Use/knowledge of Active Directory
Use/knowledge Network and Internet Applications and Protocols
Ability to handle fast paced high pressure environment required
Must be able to adapt to a dynamic work environment and accept change as a routine activity.
Immediate long term position. Monday-Friday, Daily hours are 10am-6pm.
5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer
science or related area of study; without a degree, three additional years of relevant professional
experience (8+ years in total).
115 Chester Street
Suite B
Front Royal VA 22630Front