PROFILE
A highly competent 1st, 2nd and 3rd line support technician and organized IT professional with extensive practical experience of
installation, software procurement, networking and administration. Multi-talented with good all-round technical skills and the
ability to develop and maintain close working relationships with support and development teams.
Looking for a new and challenging position in a competitive environment where I can utilize my organizational skills,
troubleshooting capabilities and analytical talents to make work environment productive and offers room for progression.
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CORE COMPETENCIES
EXPERTISE
Knowledge of Information Technology Operations, Processes, Procedures & integration
Provide technical assistance to local & remote users, desktop and other network devices
Technical writer of SOP, Documented Network, Server and Deployment procedure
Knowledge & understanding of backup technologies & disaster recovery methods
Having excellent Time Management and Administration skills
Work effectively with customers, vendors and staff, flexible teacher and trainer
Environments
Windows , Virtualization
VMware , Hyper V
EMPLOYMENT HISTORY / EXPERIENCE
SCI TECH IT SERVICES
10months
Network Engineer
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Basic Network Analysis
Vulnerability Analysis
Cyberoam Network Analysis
IT strategy, services, planning and implementation
Network Design Analysis
DHA Data Center Project Plan
Remington Pharmaceutical
SAPPHIRE TEXTILE MILL
Networking
LAN, W-LAN, TCP/IP,
Configuration of Cisco
Switches, Routers,APs
Management
AD Administration, Print
Server, ACL, STP, RSTP,
Backup Admin RIP2,
VLAN,VTP, inter VLAN
Project :
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Operating System
Server 12 / 08 / 03 /
Window 8 / 7/ XP / DOS,
Mac X 10.9
8Months
IT engineer/Network Support Engineer
Providing Network, Software and Hardware deployment and helpdesk services
to more than 250 nodes of following Sapphire business domains.
Hardware / Gadgets
Intel PC, Dell Power
Edge, HP / Dell , Servers,
Scanner, Printers,
iPhone, iPAD, Android
phones
Applications
MS Office (2013–2000),
MS Visio, Manage
Engine
Key Responsibilities
Messaging Clients
Microsoft Exchange
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Linux (Red Hat)
User Management,
Group Management
DHCP , DNS, Squid
Ftp server, Samba
Server, NFS
service,Raid,LVM
Microsoft Skills & Responsibilities:
Install, configure, maintain and support Microsoft Windows Server (2003 to 2008 R2)
Install, configure, maintain and support Microsoft Active Directory
Install, configure, maintain and support Microsoft Hyper-V
Install, configure, maintain and support the Cisco switches and routers
Make complex architectures (VLAN routing, STP, RSTP, non-stop routing, failover)
Install, configure, maintain and support WLAN (HP + Cisco) solutions
Ensure network connectivity of all servers, workstations, telephony equipment, fax
machines, and other network appliances.
 Monitor network stability, availability and performance.
 Develop, implement and maintain policies, procedures, and associated training plans for
network administration, usage, and disaster recovery. Acquisition & Deployment
Industry: Textile ,Fiber
DESCON CHEMICAL PUBLIC LTD
10Months
Conti
Service Center Representative
Aggressively and successfully give support to 12 remote sites/Off-Site and 50 nodes in On-site
including hardware, software system configuration, repair and maintenance.
Representative Key Responsibilities
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Administrate Windows 2008 R2 Server, Domain Server, Implementing Group Policy, DHCP,
DNS, Files Servers, User Quota.
Maintaining backups of server and users.
Evaluate and/or recommend purchases of computers, network hardware, peripheral
equipment and software.
Interact with customers to provide and process information in response to inquiries,
concerns, requests about IT services
Administration of WSUS servers and deploying patches.
Diagnose and resolve technical hardware and software issues such as, internet connectivity,
email clients, Office 2013 , Windows
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60% A level support tickets must be resolve by him
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Follow standard processes and procedures
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Identify and escalate priority issues per Client specifications
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Redirect problems to appropriate resource
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Transfer customer calls to appropriate staff.
 Follow-up on customer inquiries not immediately resolved
 Manage and resolve customer complaints
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Complete call logs and reports on monthly basis
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Identify and escalate priority issues
Follow up customer calls where necessary
Make sure that every month SLA will be achieved to 90%
Industry: Descon Chemical ,Descon power solutions
PROFESSIONAL EDUCATION
 BS Computer Science
(University Of Lahore)
Murray College
City Public School
 FSC (Pre-Engineering)
 Metric (Science)
2009-2013
2007-2009
2005-2007
2.8
744
575
CERTIFICATIONS
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Cisco Certified Network (CNNA)
Microsoft Certified Solution Expert (MCSE)
Red Hat Certified system administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
Corvit
Corvit
Corvit
Corvit
PERSONAL INTERESTS
| Fitness Activities | Traveling | Reading | Shopping | Watching TV
REFERENCES
Mr. Muhammad Nouman
Manager IT Operations
Network Administrator
Descon Chemical Public LTD
Email: Muhammad.nouman@descon.com
Mobile: +92-322-4431011
Direct: +92-42-37971828
2014
2015
2015
2015