Shabbir Rangwala
Shabbirrangwala@yahoo.com
(403)-869-6896
Career Highlights
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Six years experience in Network Support and Analyst Experience
Ten years experience in computer maintenance and network administration
with an extensive and in depth knowledge of Cisco products
Mastered practical deployment of onsite and offsite remote network support
services.
Technical Skills
- OS:
- Application:
- Tools:
- IP Networking:
- Cisco:
Windows NT 4, 2000/2003 Server, 98/XP/Vista/Windows7, Mac
10.3, and Linux, Active Directory, Windows 2008 server
MS Windows, MS Office 2007-2010, Lotus Notes, Blackberry
HTML, VMWare, Acronis , Solar Winds ( Orion ) , EMC
Networker ( SAN ), Netapp , IBM Storage , Splunk , Dell Secure
Works
TCP/IP, Ethernet, ISDN, T1, OSPF, BGP, RIP, EIGRP, Firewall,
VPN , Juniper ( Limited )
Routers, Switches, UCM, UCME
Experience
IT Infrastructure Tech ( Networks & VMWare)
August 2014
- Feb 2015
Enerflex Ltd , Calgary
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Create ,document , deploy customized packages and solutions for production
systems and servers.
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Provide Tier II and III support for network services, servers and supported
software
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Configure and install Cisco Devices in Data Center
Monitoring and Managing Data Infrastructure and remote sites using
Network Monitoring tool Orion ( Solar Winds )
Troubleshoot network issue for Company Global WAN
Manage company Network Security through Dell Secure Works
Install and configure Cisco Meraki Wireless AP
Configure and implement HP Blade ( C7000 )
Configure and implement Cisco 3850 , 4500 Core switches
Implement and troubleshoot issue on Dell 3438P switches
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System Architect
July 2013 – July 2014
SHAW Communications , Calgary
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Create ,document , deploy customized packages and solutions for production
and lab systems and servers.
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Create VM Cluster as well as VM machines as required by Shaw customer.
Maintain and upgrade server as well as data storage.
Monitoring Data Infrastructure using different Monitoring tool like Splunk ,
IBM System Director , CAM etc.
Working with VCloud Director , Cisco UCS and Netapp
Configure and install Nexus switch ( Data Center )
Network Support Specialist
Jun 2011 – Mar
2013
CFB ( Department of National Defence ), SHILO , Manitoba
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Remotely manage and monitoring network for Canadian Forces from Thunder
Bay to Saskatoon using Solar Winds ( Orion ) as well as add and remove
node as required
Develop detailed implementation plans to accommodate network growth,
security, and enhancements by maximizing functionality of network
equipment
Support and maintain the firewall, LAN Cabling, VPN, switches, bridges, Hubs
and Cisco routers. Perform firmware. Test and configure new equipment as
necessary.
Escalated, opened, worked and closed tickets.
Troubleshoot Fiber Optic connection for connectivity issue.
Data Backup using EMC Networker and AVAMORE Backup system ( SAN )
Create new users and added to group in windows active directory as well as
create DHCP reservation and scope for new devices in Windows 2003 and
2008 Server.
Using Vsphere Client to monitoring the Vmware Server Status.
Network Support Specialist
Nov 2010 – May 2011
Aqua Systems Inc, New York
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Provide support and escalation for users problem like Windows , MS office ,
Network connectivity , password authorization etc.
Deploying new computer in network in domain and create new user in active
directory
Configure router for NAT address translation and other network connectivity
Installed Cyfin Proxy for watching incoming and outgoing traffic
Deploy New Virtual Server ( Hyper V ) for Remote Desktop Users
Provide support for remote desktop deployment and issues
Field and Network Support Technician
May 2005 – Aug 2009
Future Shop, Toronto
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Installed computer hardware, operating systems and application software.
Diagnosed and troubleshoot hardware and software issues for all
branded/unbranded personal computer systems.
Provided extensive hardware and software support for application, e-mails,
networks and peripheral equipment
Create secure token creation and resolve VPN network connectivity issues in
timely manner.
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Provided onsite in home services for computer, suggested upgrades and
support on network configuration setup.
Installed wireless protocol, router, printer and setup network with securities
Work with Clarify Smarts ( Citrix ) Ticketing system
Senior Computer Technician
May 2001 – April 2005
Future Shop, Toronto
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Installed and troubleshoot new and existing hardware, operating system,
suggested and installed application software
Maintained database server for computer equipment configurations, service
and warranties.
Setting up demo computers and related accessories with security
Personalized and suggested PC requirement for customer with OS,
Application and required security software
Handled client situation in solving their computer problem and queries
Technical Certifications
Cisco Certified Network Associate (CCNA) and (Voice)
Cisco Certified Network and Voice Professional (CCVP) and (CCNP)
Cisco Certified Design Associate (CCDA)
Microsoft Certified Professional (MCP) and CompTIA A+
ITIL V3 Foundation
Network+
CCIE ( Written Data Center )
VCA ( Cloud ) , VCA ( Data Center )
JNCIA ( in Progress )
2009
2010
2015
2000
2009
2011
2014
2013
Training
- Cisco Voice
2009
Foundations of Cisco Routers, Switches, Gateways, Gatekeeper,
Configuration and Installation of Unified Communication Express,
Unified Communication Manager
- Information Infrastructure Library (ITIL)
2009
Foundation and basic concepts of ITIL in IT Management, explanation
of how SLA and incident Management Works
- Local Area Network
2000
How to configure and install LAN 4.11, Install applications software on
server as well as configure new workstation
EDUCATION
Diploma Electronics & Telecommunications
(College Of Engineering & Technology – India ) ( Recognized as a
Electronics Technologist from University of Toronto )
1995
TOP Security Clearance from Government of Canada ( Valid )
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