Quality Philosophies
1
Deming
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14 Points
PDCA Cycle
Seven Deadly Diseases
Profound Knowledge
System View
Chain Reaction
Statistical Thinking
2
14 Points
1.
2.
3.
4.
5.
6.
7.
Constancy of Purpose
Adopt New
Philosophy
Cease Dependence on
Mass Inspection
Long Term Supplier
Relationships
Improve Constantly
Institute Training
Institute Leadership
8.
9.
10.
11.
12.
13.
14.
Drive Out Fear
Break Down Barriers
Eliminate Slogans,
Exhortations, and
Targets
Eliminate Work
Standards
Remove Barriers
Education and Self
Improvement
Put Everyone to Work
on This
3
Seven Deadly Diseases
I.
II.
III.
IV.
V.
VI.
VII.
Lack of Constancy of Purpose
Emphasis on Short Term Profits
Evaluation of Performance (Merit
Rating)
Mobility of Management
Management by Use of Visible
Figures
Excessive Medical Costs
Excessive Liability Costs
4
Profound Knowledge
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Knowledge of Systems
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Knowledge of Variation
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Understanding of Psychology or
Motivation
5
Deming’s Obstacles
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Instant Pudding
Technology is the
Cure
Hazard to Copy
Quality is
Responsibility of
Quality
Department
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Zero Defects
Only Necessary to
Meet
Specifications
Problems Lie with
Workers
6
Deming Chain
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Improve Quality
Costs Decrease
Productivity Increases
Market Share Increases
Stay in Business
Provide Jobs
7
Juran
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Trilogy
Pareto
Breakthrough
Big Q Little q
Finance Parallel
Self Control
8
Juran’s Quality Trilogy
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Planning

Control

Improvement
9
Self Control (Juran)
Requires that the individual
A.
B.
C.
Know what is required
Know how to do it
Have a means for regulating
performance
10
Juran’s Quality Trilogy

Planning

Control

Improvement
11
Self Control (Juran)
Requires that the individual
A.
B.
C.
Know what is required
Know how to do it
Have a means for regulating
performance
12
Feigenbaum
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Total Quality Control
– Integrated System
– Begins with Customer
– Responsibility of General
Management
13
Crosby
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Four Absolutes
1.
2.
3.
4.
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Conformance to Requirements
Prevention
Zero Defects
Measurement is Cost of
Nonconformance
14 Steps of Quality Improvement
14
Crosby’s Absolutes
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Quality means conformance to
requirements
Prevention is the system
Zero defects is the performance
standard
Performance measured by cost of
non quality
15
Crosby’s 14 Steps
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Management
Commitment
Teams
Measurement
Cost of Quality
Awareness
Corrective Action
Zero Defects
Committee
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Supervisor Training
Zero Defects Day
Goal Setting
Error Cause Removal
Recognition
Councils
Do It all Over Again
16
Covey
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Seven Habits
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Be Proactive
Begin with the End in Mind
First Things First
Think Win/Win
Seek First to Understand, then to be
Understood
– Continual Self Improvement
17
Walter Shewhart
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Control Chart
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Statistical Quality Control
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Shewhart Cycle
18