Total Value Management
( TVM )
The World’s
Quality Experts
Abdulaziz S. Al-Yousefi, CVS
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Quality ?!
VE TQM BPR
QFD MBO CPI
SPC JIT QLF RE
ZQC ZD VRP
LCC AHP TPM
The World’s Quality Experts
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Mr.. Miles
Dr. Shewhart
Dr. Fiegenbaum
Dr. Deming
Dr. Juran
Dr. Ishikawa
Dr. Taguchi
Mr.. Taiichi Ohno
Dr. Shingo
Mr.. Crosby
Mr.. Conway
Mr. Larry Miles
• The Founder of Value Engineering,
1947
• He called it then “ Value Analysis”
• In the 60’s, it was changed to VE
Function comes first
function analysis (FAST) was
developed later by Charles Bytheway.
Dr. Walter Shewhart
• Developed the Plan-DO-Check-ACT cycle
(P-D-C-A), 1925
 There is a difference between cause & a
problem
 He said “ To improve the reputation and
greater market shares, Manufacturing
process must be continually improved for
greater efficiency and lower costs”
Dr. Armond Feigenbaum
• He originated “ Value Quality control” and
“ Total Quality Management “, 1951 at
Harvard Business school
 Need strong leadership
 Use Statistical methods to measure
quality
 Recommend massive training
Dr. W. Edward Deming
• Developed 14 points to achieve better quality
• Used SPC for quality control in Japan, 1950
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Motivation by intrinsic values
Most quality problems are due to the system
People are the most valuable assets.
Break barriers between departments
Management must educated and trained to have
“profound Knowledge” of quality
Dr. Joseph M.
Juran
• Developed “ Juran’s Quality Trilogy ” for
management (Planning, Control,
improvement ).
 Quality Planning is used in new programs.
 Quality control needs a plan in order to
work.
 Quality Improvement is used to get
immediate results.
 It can be applied to every thing.
Dr. Kaoru Ishikawa
• Developed “ Quality control Circle “
• The foremost authority in quality in Japan
• Developed the fishbone (Cause-Effect )
Diagram
 60-70% of the problem are due to the
system
 Motivation is the key to success ( joy,
desires and pleasure)
 Quality begins and ends with education &
training
Cause-and-effect Diagram
Time
Machine
Method
Materials
Major
Defect
Energy
Measuremen
t
Personnel
Environme
nt
Cause
Also call the fishbone Diagram
Or Ishikawa
Effect
Dr. Genichi Taguchi
• Developed “ Quality Loss Function “
• Developed “ Signal to Noise ration “
 Quality is “ the minimum loss imparted
by the product to the society from the
time the product is shipped ”
 Rely on “ experiments” but not on
“experience”
 The stages of design are: system,
parameter and tolerance
Mr. Taiichi Ohno
• Developed “ Just In Time “, JIT
• “ Pull “ is better than “ Push “
 Waste in companies is “ huge“
 All people of the company must share a
common goal
 The company must share its long term
goal with the customers and suppliers
Dr. Shigeo Shingo
• Developed “Single-Minute Exchange of
Die”,SMED and “Zero Quality Control”,
ZQC
Quality can achieved economically by
checking factors that cause errors.
Ask “why products manufactured the way
they are”
Mr. Philip B. Crosby
• Developed “ Zero Defects “, 1961
• Originated the phrase “ Do right the first
time “
• Founder of “ Crosby Quality Collage”
 Quality is conformance to requirements
 His teaching can summarized in 14 steps
 Management commitment, Teamwork,
Measurement, educate and train, goal
setting, recognition ..etc...
Mr. William E. Conway
• A colleague of DR. Deming
• Emphasized on “ Waste Elimination “
• Waste is the responsibility of
management
 Four types of wastes: Capital, Materials,
Time and lost sales/profits.
 Value Engineers must pay attention to
locating suppliers, determining accurate
requirements and specifications,
determining cost of value