Article on Juran - 3i Quality Consultants

Joseph Moses Juran
Joseph Juran was a management consultant specializing in managing for quality.
Juran has authored hundreds of papers and 12 books, including Juran’s Quality
control handbook, Quality Planning and Analysis, and Juran on Leadership
for Quality.
Juran has been awarded over 30 medals and fellowships worldwise, including
Japan’s highest honour for a non-Japanese citizen, the Second Order of the
Sacred Treasure presented by the Emperor.
While at Japan, Juran conducted top and middle level executive seminars on
Planning, Organizational issues, Management responsibilities for Quality & the
need to set and monitor improvement target goals.
During his one of the visits to Japan (1966), Juran learned about the Japanese
concept of Quality Circles, which he enthusiastically evangelized in the West.
Juran also acted as a matchmaker between U.S. and Japanese companies
looking for introductions to each other
Born in Romania in 1904
Emigrated to America in 1912
Complete Bachelor’s degree in Electrical Engineering in 1924
Started working in Western Electric in 1924
Published his first quality-related article in Mechanical Engineering in 1935
Completed his Graduation in Law in 1935
Resigned from his job at Western Electric in 1945
Joined the faculty of New York University as an adjunct professor in Industrial
Engineering Department
Parallely, started working as a Management Consultant
Published “Quality Control Handbook” in 1951
Travelled to Japan in 1954 and started courses in Quality Management (Total 10
visits have been made to Japan, the last in 1990)
Founded Juran Institute in 1979
Juran’s Contributions:
1. Juran’s Trilogy (or) Quality Trilogy
2. Cost of Quality
3. Juran’s Ten steps for Quality improvement
1. Juran’s Trilogy:
Juran’s Trilogy is an approach to cross functional management that is composed of
three managerial processes: Quality planning, Quality control, and Quality
Quality Planning:
This is the activity of developing the products and processes required to meet
customer’s needs. It involves a series of universal steps which can be abbreviated as
 Establish quality goals
 Identify the customers
 Determine the customers’ needs
 Develop product features that respond to customers’ needs
 Develop processes that are able to produce those product features
 Establish process controls
 Prove process capability
Quality Control:
This process consists of the following steps:
 Choose control subjects
 Establish measurement
 Establish standards of performance
 Evaluate actual quality performance
 Compare actual performance to quality goals
 Act on the difference
Quality Improvement:
This process is the means of raising quality performance to unprecedented levels
(“breakthrough”). The methodology consists of a series of universal steps:
 Establish the infrastructure needed to secure annual quality improvement.
 Identify the specific needs for improvement -the improvement projects
 For each project establish a project team with clear responsibility for bringing the
project to a successful conclusion
 Provide the resource, motivation, and training needed by the team to:
1. Diagnose the cause
2. Stimulate establishment of remedies
3. Establish controls to hold the gains
2. Cost of Quality
Juran maintained that the Cost of Quality, or not getting it right first time, should be
recorded and analyzed and classified into failure costs, appraisal costs and
prevention costs.
Juran demonstrated the potential for increased profits that would result if the cost of
poor quality could be reduced.
Failure costs:
 Scrap,
 Rework,
 Corrective actions,
 Warranty claims,
 Customer complaints and
 Loss of custom
Appraisal costs:
 Inspection,
 Compliance auditing and
 Investigations
Prevention costs:
 Training,
 Preventive auditing and
 Process improvement implementation
3. Juran’s Ten steps for Quality Improvement
Juran proposes 10 steps to quality improvement:
 Build awareness of the need and opportunity to improve
 Set goals for that improvement
 Create plans to reach the goals
 Provide training
 Conduct projects to solve problems
 Report on progress
 Give recognition for success
 Communicate results
 Keep score
 Maintain momentum
Juran Institute:
The Institute is an international training, certification, and consulting company which
provides training and consulting services in quality management, Lean manufacturing
management and business process management, as well as Six Sigma certification.