http://www.juran.com Process Control Plan A process control plan or matrix summarizes the plan of action for an out-of-control process. Its purpose is to document the actions necessary to bring the process back into control. A process control matrix tracks the feedback loop made up of multiple process control features for each control subject. Some important aspects of the process control matrix is the assigned employee for an out-of-control process, the assigned method to determine when it is out-of-control, and what to do to get it back into control. In this matrix, the horizontal rows are the various process control subjects that, in this case, include the specific process feature and process feature goal. However, they may also include product features and goals, dominant variables, or any other factor that can affect the process. The vertical columns consist of elements of the feedback loop plus additional information needed by the operating forces to exercise process control in order to meet the product goals. To complete the matrix, take the following steps: 1. Identify variables that affect the remedy and the customer directly or indirectly. 2. Establish the standard that will trigger action. The best standard is a control limit from a control chart because it is achievable. 3. Establish how each control variable will be measured. Enter this information on the same line as the control variable under the column “How measured.” Make similar entries for each of the following steps. 4. Establish where and when the measurements will be made and how they will be recorded, including the type of control chart. 5. Decide who will analyze the ongoing measurement—that is, who will determine that the process is out of control. 6. Decide who will act to diagnose and eliminate the assignable cause for the out-ofcontrol condition. 7. Decide what steps can be taken to bring the process back into control. While it may not be possible to foresee all problems, identifying specific actions ahead of time will make control much more effective. 8. Review the matrix to verify that: a. All critical control variables have been identified b. The control plan will bring the process back into control quickly c. The control plan makes maximum use of self-control Process control matrices should be reviewed using the following questions: Are all critical features of the process and its products measured with at least one control variable? Will the proposed plan for each control variable ensure that control is regained quickly? Does the control plan make maximum use of the principles of self-control? All Rights Reserved, Juran Institute, Inc. 1