Role: Customer Care Specialist
Assignment: Call Center - Medicare Service Operations
Location: TBD
Healthcare is not just about health anymore. It’s about caring for family, friends, finances, and personal
life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our
associates lead their best lives. We support our associates to be happier, healthier, and more productive
in their professional and personal lives. We encourage our people to build relationships that inspire,
support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective,
new insights, and exciting opportunities to grow their career. At Humana, we are seeking innovative
people who want to make a positive change in their lives, the lives of our members, and the healthcare
industry as a whole.
Assignment Capsule
Be a part of Service Operations – provide perfect service and guidance to members.
Humana is seeking a Customer Care Specialist for our call center to directly respond to
questions, handle issues and provide guidance to both internal and external customers.
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Receive, document and resolve customer inquiries by using established best practices
Build lasting relationships with Humana’s customers
Educate customers, providers and employers about Humana’s products and services over the
telephone
Key Competencies
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Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and
communicates with respect, and builds trusting relationships.
Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes
responsibility for the impact of one's actions.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages
others to do the same.
Customer Focus: Connects meaningfully with customers to build emotional engagement and
customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal
customer experience.
Role Essentials
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1 - 3 years customer service experience or experience in medical office/facility.
High School diploma.
Ability to work in a fast paced environment and to handle a constant volume of phone inquiries.
Strong typing and computer skills and experience using multiple computer applications
simultaneously.
Must possess effective written and verbal communication skills, listening skills, and attention to
detail.
Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round.
Availability to work overtime as determined by business need.
Role Desirables
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Call center experience
Background in health insurance
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Knowledge of Microsoft office software
College degree
Reporting Relationships
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The customer service representative works in our Louisville Medicare Service Operations and
reports to a Frontline leader.
Additional Information
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Associates are required to stay in their role for up to 24 months before they are eligible to post for
another Humana role.
At Humana, we’re also committed to making the resources available to you that will enable you to
become happier, healthier, and more productive in all areas of your life. We know your well-being is
important to you, and it’s important to us too.
If you share our passion for helping people, we likely have the right place for you at Humana. After
applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date
on what’s happening around our organization in the changing world of healthcare.