HumanaOne Public Exchange OnExchange Humana Buyer’s Portal Overview of the Humana Enrollment Application Site H1 12367-OnExchange Humana Buyer Portal Calls-SPM Revision: 12/13/2013 National Education Curriculum Team - for internal use only Overview of the Buying Process 1. Buyer reviews plan options on the Exchange 2. Buyer selects HumanaOne Plan from offerings found on the Exchange site. 3. Buyer is taken to Humana’s Enrollment Application Site (Online Humana Buyers Portal). 4. Buyer will enter the requested information to apply for the plan and coverage they have selected. 5. When they are done, buyer will receive a confirmation email. Buyer may also have benefit related questions. Buying from the Marketplace (Public Exchange) The Marketplace Humana OHBP Mentor Documentation • • • • • GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance Searching This is where CSRs search OHBP for calling member. Applicant Welcome screen - Top The applicant will see this upon entering the OnExchange Humana Buyer Portal Applicant Welcome Screen - Lower Guidance is provided to the applicant about what to expect and what they will need to proceed with their enrollment application internal use only Locate OHBP via GCP Advanced Search Tab or HSS Search Mentor for “GCP Advanced Search Tab” Locate OHBP via GCP Advanced Search or HSS continued OHBP internal use only Search Results internal use only Applicant: Review Details internal use only Applicant: Primary internal use only Up next……. Assisting with Provider Information internal use only Mentor Documentation OHBP Provider Information Assistance internal use only Selecting a PCP Select “yes” and click on Select PCP internal use only Adding a Provider Select the appropriate member internal use only Selecting a PCP Select the “search within” distance Click “agree and search” internal use only Search results “select” the appropriate provider to be added internal use only Added Provider Check indicates added Added PCP Click “next” internal use only Option to select a provider for another applicant Up next……. Assisting with Billing Information internal use only Mentor Documentation OHBP Billing Information Assistance internal use only Billing internal use only Payment Information Enter Billing information internal use only First month’s payment Select initial payment method internal use only Select recurring payment method Select recurring payment method and click “next” internal use only Billing: Recurring Payment • Payment Choices • Initial • Recurring • ACH (automatic from checking acct) • ACH • CC • Payment Choices Initial ACH (automatic from Recurring ACH checking acct) CC CC CC ACH Paper bill • ACH ACH CC • Paper bill • CC Paper bill ACH • CC CC ACH • CC • Paper bill • CC • ACH internal use only Accepted Credit Cards (CC) Visa MasterCard Up next……. Assisting with Agreement and Signature Information internal use only Mentor Documentation OHBP Signature Information Assistance internal use only Agreements and Payment Authorization internal use only Agreements and Payment Authorization internal use only T-Signature This is the document the caller will be approving internal use only What T-Sig Line will Say internal use only Up next……. Assisting with Verification of Benefits internal use only Mentor Documentation On Exchange Humana Buyer Portal (OHBP) Benefit Assistance internal use only Verification of Benefits Click the pdf file to select the Benefit Summary or Summary of benefits and coverage internal use only Benefit Summary internal use only Summary of Benefits and Coverage internal use only Mentor Documentation • • • • • GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance internal use only