Royal Mail Group Company structure • Operations and Modernisation The heart of the business leading operational transformation. • Consumer and Network Access Bringing together our USO products, now focused on single item services, the Network Access services previously provided by Wholesale, as well as the existing. • Commercial Bringing together all our fulfilment and media services, including bulk mail, as well as Group wide Commercial support functions. • Company Secretariat Expert advisors to support us in all forms of company reporting and legal structures. • Finance Providing control and ownership over all financial processes and managing one version of the finances which can be used to make the right decisions for the Group. • Business Development and Technology Looking to the future to develop our products and services, enabling them through technology and including our new Innovation Lab. • Legal Services A commercial legal team who support us with our suppliers and customers. • Regulation and Government Affairs Working closely with the regulator and Government on the future. • Communications Bringing together internal and external communications across the whole business to ensure consistent messages to all. • Parcelforce Worldwide Our express parcels business in the competitive and unregulated express parcels market. • HR A world leading talent-focused team that ensures we have the leadership and skills required to be ahead of our competitors. • GLS (General Logistics Systems) Our European parcels business and European partner of Parcelforce Worldwide. Produced and updated by Group Communications – July 2012 Company Structure Moya Greene’s Direct Reports Moya Greene Chief Executive Committee Chief Executive Officer Stephen Agar Managing Director, Consumer & Network Access Rico Back Mark Higson CEO, GLS Jon Millidge Company Secretary Managing Director, Operations & Modernisation Sue Whalley Director, Regulation & Government Affairs Derek Foster Director, Internal Audit & Risk Management Produced and updated by Group Communications – July 2012 Matthew Lester Chief Finance Officer Shane O’Riordain Director, Communications Alex Smith Emily Pang Director, Business Development & Technology Neil Harnby General Counsel Mike Newnham Chief of Staff Chief Customer Officer John Duncan Director, Group HR Nick Landon Managing Director, Fulfilment & Parcel Strategy Company Structure Consumer and Network Access Stephen Agar Managing Director, Consumer & Network Access Jonathan Read Luisa Fulci Head of Policy & Planning Director, Regulated Products Produced and updated by Group Communications – July 2012 Jenny Ledgar Andrew Hammond Director, Network Access Director, Stamps & Collectibles Steve Rooney Head of AMU Company Structure GLS Rico Back CEO, GLS Produced and updated by Group Communications – July 2012 Klaus Conrad James Rietkerk Chief Operating Officer Chief Financial Officer, Finance Company Structure HR Leadership John Duncan Director, Group HR Simon Haben Vacant Chris Hunt Dale Haddon Matt Joint Peter Macdonald Helen Rolph Dermot Toberty Nigel Turner Mike Newby Director, HR Policy, Strategy & Engagement Director, Health & Safety Director, Reward & Recognition (Interim) Director, Deputy Group HR Director, Learning & Development Director, Talent & Resourcing Director, HR Commercial & Professional Functions Director, HR Shared Services Director, HR Operations & Modernisation Director, ER/IR Produced and updated by Group Communications – July 2012 Company Structure Internal Audit & Risk Management Leadership Derek Foster Director, Internal Audit & Risk Management Produced and updated by Group Communications – July 2012 Philip Hilton Paul Railton Peter Tansley Senior Risk & Assurance Manager Head of Risk & Assurance Head of Risk & Assurance Company Structure Operations & Modernisation Mark Higson Managing Director, Operations & Modernisation Stuart Simpson Nigel Turner Director, Operational Finance Director, HR Operations & Modernisation Rob Jenson Steve Cameron Tony Fox Gerry O’Rourke Charles Towns Director, Collections & Delivery Director, Process & Programmes & Field Operations North Director, Logistics Director, Field Operations South Director, Operational Excellence Produced and updated by Group Communications – July 2012 Company Structure Finance Leadership Matthew Lester Chief Finance Officer Natalie Davies Martin Gafsen Kath Harmeston Mick Jeavons Mike Prince Matthew Rose Frank Schinella Stuart Simpson Richard Snowdon Finance Director, Consumer & Network Access Director, Property Estates Director, Procurement Director, Specialist Finance Director, Financial Control Management & Shared Services Director, Treasury & Taxation Deputy Chief Finance Officer Director, Operational Finance Finance Director, Commercial & Innovation Produced and updated by Group Communications – July 2012 Company Structure Company Secretariat Leadership Jon Millidge Company Secretary Produced and updated by Group Communications – July 2012 Tony Marsh Andrew Poole Peter Restarisk Martin Rush Director, Security Deputy Company Secretary Head of Governance Head of Information & Compliance Company Structure Group Communications Shane O’Riordain Director, Communications Abby Guthkelch Beth Longcroft Head of Digital Communications & Planning Head of Transformation Commmunications Barbara Roulston Head of External Relations Northern Ireland Produced and updated by Group Communications – July 2012 Julie Pirone David Simpson Lily Heinemann John Doherty David Gold Director of News Head of CR & Community Investment Director of Internal Communications Head of Public Affairs Head of Executive Face to Face Communications Ian McKay Scottish Affairs Director Heulyn Davies Head of External Relations England & Wales Company Structure Commercial Mike Newnham Chief Customer Officer Gary Simpson Nick Landon Sam Mellon Frank Schinella Mel Tomlin Graham Davis Managing Director, Parcelforce Worldwide (Interim) Managing Director, Fulfilment & Parcel Strategy Managing Director, Specialist Services Managing Director, Mediaforce1 (Interim) Director, Customer Experience Director, Sales & Channels Vacant Ben Rhodes Vacant Mark Thomson Director, Web Head of Marketing Director, International & Commercial Transformation Director, International (Interim) Director, Olympics Produced and updated by Group Communications – July 2012 Company Structure Business Development & Technology Alex Smith Director, Business Development & Technology Produced and updated by Group Communications – July 2012 Nick Pendleton Catherine Doran Vacant Director, Corporate Strategy Director, CIO & Technology Director, Innovation Company Structure Legal Services Leadership Neil Harnby General Counsel Kate Andrews Caspar Branson Clarissa De-Jager Toni Lyng Joanne Winship Head of Legal (Operations) Head of Strategic Procurement Legal Head of Business Development & Technology Legal Head of Property Legal Head of Commercial Legal Produced and updated by Group Communications – July 2012 Company Structure Regulation & Government Affairs Leadership Sue Whalley Director, Regulation & Government Affairs Archana Bhattacharjee Head of Privatisation Programme Produced and updated by Group Communications – July 2012 Anne Fletcher Simon Oates Richard Travers Sarah-Jane Eglen Director, Compliance Director, Regulatory Strategy Director, Regulatory Economics & Planning Director, Government Affairs