Network Management Plan
NETWORK HEALTH
Our ITAgent™ technology performs routine
maintenance and improves your network
performance. Ongoing security patch updates
provide you with the latest technologies to
protect from emerging threats.
DATA SECURITY
Have confidence in your data security with
ITelagen’s protection from viruses, hackers,
spyware and spam. Our service includes all
necessary security software and delivers data
backup and disaster recovery.
IT SUPPORT
Unlimited techincal support is always available
from our Support Center. Our ITVision™
technology revolutionizes the way we deliver
assistance by enabling our technicians to
remotely take control of your computer and
instantly resolve issues.
Even the smallest business today relies on the Internet
more than ever before. Dealing with the complication
of Internet infrastructure equipment and service can
be a daunting task that puts your business at risk when
your infrastructure is down.
Unlimited Network Support
Our Network Infrastructure Management Service is
designed to allow you to focus on your business, leaving
the infrastructure worries to us. We view ourselves
as an extension of your business where our goal is
nothing short of a dramatic reduction in your total
cost of infrastructure ownership as well as a reduction
in your technology-induced stress level. With ITelagen®
Network Management Service, the level of service you
receive will be just like having a dedicated technology
professional on your team that manages your Network
Infrastructure, without the expense of having to hire
that individual.
Proactive Maintenance for Your Network
ITelagen® Network Infrastructure Management
Service plays an important part in assuring that your
network is running at peak performance. Our Network
Management Service helps you to monitor the
strengths and weaknesses of your network, as well
as determine any configuration changes that may be
necessary. Any controlled changes to your network
and it’s components-especially configurations,
software and cabling, can have an effect on its overall
efficiency.
To maintain control, you need a team with the
knowledge to manage all activity that has the
potential to affect your network. ITelagen® has what
it takes to manage your network and maximize
its performance. We use the latest remote access
application and resources to provide you with the
fastest and most cost effective network management
solution.
Network Management Plan Features
Your Flat-Rate Virtual IT Department...
Technical Support
Unlimited Remote Support
Contact Us
Corporate Headquarters
30 Montgomery St, Suite 700
Jersey City, NJ 07302
Phone: (201) 239-8400
Fax: (888) 813-9989
Sales Department
Phone: (877) 9-TECHIE
(877) 983-2443
Email: sales@itelagen.com
877 9-TECHIE
$INCLUDED
Our remote support revolutionizes the way we deliver
technical help to our clients. When you call in for
assistance, ITVIsion™ technology enables our service
technicians to take control of your servers to provide you
with fast, easy and secure support service.
Unlimited Onsite Support
$OPTIONAL
Onsite support is provided after remote and telephone
support services are unsuccessful. If a problem cannot be
resolved remotely, a service technician will be dispatched
to your location in accordance with the urgency of the
problem.
Setup, Planning and Purchasing
Inventory of Network Hardware
$INCLUDED
ISP Management
$INCLUDED
Your Internet connection and associated contracts can
be difficult to manage without the proper technical
knowledge. ITelagen will work with and manage your
Internet Service Provider (ISP) to ensure that your
Internet service is working properly. We will obtain all
the information necessary to manage and support your
Internet provider as well as monitor your key systems to
make sure that they are on-line. If there is an outage, you
can count on us to work with your ISP to get you back online as soon as possible.
Router/Modem Management
$ADDITIONAL
We will manage your Internet router/modem used to
keep your Internet connectivity up and running.
Firewall Management
$ADDITIONAL
ITelagen can install new network devices and equipment
in your network.
ITelagen will document and maintain your firewall
according to industry specifications and standards. We
keep the highest level of security while maintaining
user productivity. Please note that in order to ensure the
security of your network, this service may require that
you purchase a firewall if you existing unit is unable to
effectively counter the threats currently on the Internet.
Networks Partner Access
VPN Management
Our inventory information management will keep
inventory of your managed hardware so that you don’t
have to.
Device Installation
For more information on our
flat-rate IT services call us:
Internet Infrastructure Management
$ADDITIONAL
$INCLUDED
By leveraging our large customer base and the thousands
of desktops and servers we manage, we have negotiated
national partnerships with leading companies to provide
your business with discounts on equipment and service
purchases.
$ADDITIONAL
We will created and manage high availability VPN
services for remote access to your network, allowing our
clients to access their business data securely from remote
locations.
or visit us on the Web at:
www.itelagen.com
Copyright© ITelagen®, Inc. 2013. All Rights Reserved. Printed in the USA.