Network Management Plan NETWORK HEALTH Our ITAgent™ technology performs routine maintenance and improves your network performance. Ongoing security patch updates provide you with the latest technologies to protect from emerging threats. DATA SECURITY Have confidence in your data security with ITelagen’s protection from viruses, hackers, spyware and spam. Our service includes all necessary security software and delivers data backup and disaster recovery. IT SUPPORT Unlimited techincal support is always available from our Support Center. Our ITVision™ technology revolutionizes the way we deliver assistance by enabling our technicians to remotely take control of your computer and instantly resolve issues. Even the smallest business today relies on the Internet more than ever before. Dealing with the complication of Internet infrastructure equipment and service can be a daunting task that puts your business at risk when your infrastructure is down. Unlimited Network Support Our Network Infrastructure Management Service is designed to allow you to focus on your business, leaving the infrastructure worries to us. We view ourselves as an extension of your business where our goal is nothing short of a dramatic reduction in your total cost of infrastructure ownership as well as a reduction in your technology-induced stress level. With ITelagen® Network Management Service, the level of service you receive will be just like having a dedicated technology professional on your team that manages your Network Infrastructure, without the expense of having to hire that individual. Proactive Maintenance for Your Network ITelagen® Network Infrastructure Management Service plays an important part in assuring that your network is running at peak performance. Our Network Management Service helps you to monitor the strengths and weaknesses of your network, as well as determine any configuration changes that may be necessary. Any controlled changes to your network and it’s components-especially configurations, software and cabling, can have an effect on its overall efficiency. To maintain control, you need a team with the knowledge to manage all activity that has the potential to affect your network. ITelagen® has what it takes to manage your network and maximize its performance. We use the latest remote access application and resources to provide you with the fastest and most cost effective network management solution. Network Management Plan Features Your Flat-Rate Virtual IT Department... Technical Support Unlimited Remote Support Contact Us Corporate Headquarters 30 Montgomery St, Suite 700 Jersey City, NJ 07302 Phone: (201) 239-8400 Fax: (888) 813-9989 Sales Department Phone: (877) 9-TECHIE (877) 983-2443 Email: sales@itelagen.com 877 9-TECHIE $INCLUDED Our remote support revolutionizes the way we deliver technical help to our clients. When you call in for assistance, ITVIsion™ technology enables our service technicians to take control of your servers to provide you with fast, easy and secure support service. Unlimited Onsite Support $OPTIONAL Onsite support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem. Setup, Planning and Purchasing Inventory of Network Hardware $INCLUDED ISP Management $INCLUDED Your Internet connection and associated contracts can be difficult to manage without the proper technical knowledge. ITelagen will work with and manage your Internet Service Provider (ISP) to ensure that your Internet service is working properly. We will obtain all the information necessary to manage and support your Internet provider as well as monitor your key systems to make sure that they are on-line. If there is an outage, you can count on us to work with your ISP to get you back online as soon as possible. Router/Modem Management $ADDITIONAL We will manage your Internet router/modem used to keep your Internet connectivity up and running. Firewall Management $ADDITIONAL ITelagen can install new network devices and equipment in your network. ITelagen will document and maintain your firewall according to industry specifications and standards. We keep the highest level of security while maintaining user productivity. Please note that in order to ensure the security of your network, this service may require that you purchase a firewall if you existing unit is unable to effectively counter the threats currently on the Internet. Networks Partner Access VPN Management Our inventory information management will keep inventory of your managed hardware so that you don’t have to. Device Installation For more information on our flat-rate IT services call us: Internet Infrastructure Management $ADDITIONAL $INCLUDED By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases. $ADDITIONAL We will created and manage high availability VPN services for remote access to your network, allowing our clients to access their business data securely from remote locations. or visit us on the Web at: www.itelagen.com Copyright© ITelagen®, Inc. 2013. All Rights Reserved. Printed in the USA.