NATIONAL PROFILES FOR
SUPPORT SERVICES: HOTEL SERVICES
CONTENTS
Profile Title
Porter
Laundry Assistant
Domestic Support Worker
Linen Room Assistant*
Sewing Room Assistant*
Domestic Support Worker (hotel services)
Driver*
Porter Higher Level
Residential Housekeeper
Domestic Support Worker (Higher Level)
Domestic Support Worker (Higher Level) (hotel
services)*
Domestic Team Leader
Domestic Team Manager
Porter Team Leader
Sewing Room Supervisor
Linen/Laundry Supervisor*
Hotel Services Manager
* new 01-07-05
AfC
Banding
Page
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1
1
1
1
1
2
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2
2
2
2
3
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5
6
7
8
9
10
11
12
2
3
3
3
3
7
13
14
15
16
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18
Note:
Following the review of the profiles, the following profiles have been withdrawn.
Profile Title
AfC
Banding
Date of
Publication
Domestic Assistant
Domestic Assistant (Higher Level)
1
2
Mar 03
Sept 03
Domestic Team Leader
2
Mar 03
Domestic Assistant (Hotel Services)
1
Mar 03
Domestic Supervisor
3
Mar 03
Hotel Services Manager
6
Nov 03
1
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge,
Training & Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information
Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working
Conditions
JE Score/Band
Porter
1. Escort patients between departments, wards and buildings
2. Transport equipment, medical records, mail, meals, specimens and linens
3. Move furniture
4. May drive vehicle to carry out duties
Relevant Job Information
JE Level
Provide and receive routine information, to inform work 2
colleagues, patients, clients
Routine communication with patients, carers, staff
Small number of routine work procedures, on the job 1
training
Knowledge of hospital layout, equipment requirements, manual
handling; on the job training plus experience; may require driving
Judgements involving straightforward facts or situations
1
Makes decisions in relation to own duties
Organise own day to day work tasks or activities
1
Prioritises own work
Physical skills obtained through practice
2
Manipulate trolleys, wheelchairs, beds; tug, van driving
Provides personal care to patients/clients
3 (a)
Provide a portering service to patients
Follow policies in own role, may be required to comment
1
Follows departmental policies
Personal duty of care in relation to equipment, resources
Safe use of trolleys and other equipment
1
Demonstrates own duties to new or less experienced
employees
Demonstrates duties to new starters
Record personally generated information
Process own timesheets, work records
1
Undertakes surveys or audits, as necessary to own work
Completes e.g. staff surveys
1
Well-established procedures, supervision close by/ standard
operating procedures, someone available for reference
Work under supervisor’s instructions; supervisor available for
most of shift / Works in accordance with portering manual
Frequent moderate effort for several short periods; Frequent
moderate effort for several short periods; occasional intense
effort for several short periods
Move patients; Push and pull patients in beds, trolleys and wheel
chairs for most of the shift; Move furniture
General awareness, sensory attention; work pattern
predictable/Frequent concentration; predictable work pattern
Check patient details, medical records and gas cylinder
gauges/concentration is required when driving a vehicle
Occasional distressing or emotional circumstances
Move bodies to the mortuary
Frequent
unpleasant
conditions/
Occasional
highly
unpleasant conditions/Some exposure to hazards
Daily exposure to dirt, dust and smells/ body fluids; Some
exposure to physical aggression when, for example, working in A
&E
JE Score 137-160
1/2
2
1
3 (c)/
4 (b)/
4 (c)
1/2
2(a)
3 (a)/
3 (b)/ 4(a)
Band 1
3
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training &
Experience
3. Analytical & Judgemental
Skills
4. Planning & Organisational
Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for Human
Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research & Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Domestic Support Worker
1. Ensure cleanliness of offices, wards, kitchens and day rooms
2. Use of cleaning equipment
Relevant Job Information
Provide and receive routine information orally, own job/Provide and
receive routine information to inform work colleagues, patients,
clients
Communicate with colleagues in connection with own job/Communicate
with colleagues, patients and staff
Understanding of a small number of routine work procedures, on
the job instruction
Knowledge of cleaning procedures; induction
Judgements involving straightforward facts or situations
Judgements on routine cleaning issues
Organise own day to day work tasks or activities
Plans own work
Physical skills obtained through practice
Manipulates trolleys and cleaning equipment
Assist patient/clients during incidental contacts/Provide ancillary
services to patients/clients
Direct patients/clients when asked/Cleans wards
Follow policies in own role, may be required to comment
Comments on cleaning policies
Personal duty of care in relation to equipment, resources
Safe use of cleaning equipment
Demonstrate own activities to new or less experienced employees
Demonstrates cleaning procedures to new starters
JE Level
1/2
1
1
1
2
½
1
1
1
1
Record personally generated information
Completes timesheets or similar work records
Undertakes surveys or audits, as necessary to own work
Cleaning audits
Well established procedures, supervision close by
Domestic supervisor always available for advice
Frequent moderate effort for several short/long periods
Lift buckets of water; push scrubbing machines
General awareness, sensory attention; work pattern predictable
Concentration while using cleaning equipment
Exposure to distressing or emotional circumstances is
rare/Occasional distressing or emotional circumstances
Little exposure to distressing or emotional circumstances/Deaths on
wards
Frequent highly unpleasant working conditions
Cleaning toilets; exposure to body fluids
JE Score 119 – 143
4
1
1
3 (c)/4 (b)
1
1 (a)/2 (a)
4 (b)
Band 1
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Linen Room Assistant
1. Undertakes top up system of linen for wards and departments
2. Maintains stocks of linen in linen room, identifies shortages
3. Transfer linen from laundry cages, trolleys to shelves
Relevant Job Information
Provide & receive routine information orally
Exchanges factual information with colleagues and other staff
Small number of routine work procedures, on the job
instruction
Knowledge of linen room procedures, relevant organisational
procedures
Judgements involving straightforward job-related facts
Identifies linen shortages
Organises own day to day tasks
Organises own allocated work, follows routine
Physical skills obtained through practice
Co-ordination for manoeuvring trolleys, cages
Assists patients/clients during incidental contacts
Incidental contacts with patients on wards
Follows policies in own role
Follows departmental policies, may comment on proposed
changes
Duty of personal care for equipment
Care of linen room equipment
Demonstrates own duties to less experienced staff
Demonstrates own duties to new starters
Records personally generated information
Records information on linen stocks
Undertakes surveys or audits as necessary to own work
Completes staff surveys
Guided by standard operating procedures
Carries out allocated duties, supervision available
Frequent moderate effort for several short/ long periods
Manoeuvres cages, trolleys, lifts linen
General awareness and sensory attention
Attention for linen room activities
Exposure to distressing or emotional circumstances is rare
Complaints about linen shortages, occasional
Occasional unpleasant conditions
Dust, temperature variations
JE Score 115 - 121
5
JE level
1
1
1
1
2
1
1
1
1
1
1
2
3(c)
/4(b)
1
1
2(a)
Band 1
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Sewing Room Assistant
1. Measures staff for uniforms; undertakes minor repairs and alterations to staff uniforms and
patients’ personal clothing
2. Manufactures, undertakes repairs, alterations to soft furnishings, linens
3. Undertakes day to day cleaning and maintenance of sewing room equipment
Relevant Job Information
JE
level
Provide & receive routine information orally
1
Exchanges factual information with colleagues and other staff
Understanding of range of routine work procedures requiring
2
job training
Knowledge of use of sewing room equipment, sewing techniques,
relevant organisational procedures
Judgements involving straightforward job-related facts
1
What repairs, alterations to make and how
Organises own day to day tasks
1
Organises own allocated work
Developed physical skills, manipulation of fine tools or
3
equipment
Dexterity, co-ordination for use of sewing machine to undertake
repairs and alterations
Assists patients/clients during incidental contacts
1
May undertakes repairs, alterations to patient clothing
Follows policies in own role
1
Follows departmental policies, may comment on proposed changes
Duty of personal care for equipment
Care of sewing room equipment
1
Demonstrates own duties to less experienced staff
Demonstrates own duties to new starters
Records personally generated information
Records information on e.g. patients personal clothing
Undertakes surveys or audits as necessary to own work
Completes staff surveys
1
Guided by standard operating procedures
Carries out allocated duties, supervision available
Frequent requirement for sitting or standing in a restricted
position; occasional moderate effort for several short periods
Sits in constrained position when operating sewing machine for long
periods; lifts bags of clothing
Frequent concentration, work pattern predictable
Concentration while measuring, operating sewing machine
Exposure to distressing or emotional circumstances is rare
Dissatisfied staff, occasionally
Frequent unpleasant conditions
Dust, clothing fibres, noise from equipment
JE Score 151
6
1
1
2
2(a) (d)
2(a)
1
3(a)
Band 1
Profile Label:
Job Statement:
Domestic Support Worker (Hotel Services)
1 Serves meals and refreshments to patients and staff
2 Ensures cleanliness of ward, kitchen and day room
Relevant Job Information
Provide and receive routine information to inform work
colleagues, patients, clients
Communicate with patients and staff on food and drink
requirements
Range of routine work procedures requiring job training
Knowledge of cleaning and food handling procedures;
knowledge of CoSHH and food hygiene procedures;
induction and job training
Judgements involving straightforward facts or
situations
Selects appropriate cleaning materials
Organise own day to day work tasks or activities
Plans own work
Physical skills obtained through practice
Manipulate trolleys and cleaning equipment
Provides ancillary services to patients/clients
Cleans wards; distribution and serving of food
Follows policies in own role, may be required to
comment
Follows departmental policies, comments on policies
Personal duty of care in relation to equipment, resources
Safe use of cleaning equipment
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training &
Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research & Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Profile Label:
Demonstrate own activities to new or less experienced
staff
Demonstrates own duties to new starters
Record personally generated information
Completes time sheets or work records
Undertake surveys or audits as necessary to own work
Cleaning audits
Well-established procedures, supervision close by
Follows standard procedures
Frequent moderate physical effort for several short
periods
Lifting buckets of water, trays of cutlery; push scrubbing
machines; refreshment trolleys
General awareness and sensory attention; work pattern
predictable
Attention when giving patients refreshments
Exposure to distressing or emotional circumstances is
rare/occasional exposure to distressing or emotional
circumstances
Deaths on wards
Frequent highly unpleasant working conditions
Cleaning toilets; body fluids
JE Score 151 – 157
Driver
7
JE Level
2
2
1
1
2
2
1
1
1
1
1
1
3 (c)
1
1(a)/2(a)
4 (b)
Band 1
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
1. Transports clean and foul linen, TSSU, pharmacy supplies, medical specimens
2. Carries out vehicle checks and cleans vehicle
3. May transport staff
Relevant Job Information
JE level
Provide & receive routine information orally
1
Exchanges factual information with colleagues and other staff
Range of routine work procedures, requiring job training
2
Knowledge of transport rules and regulations, able to drive heavy
goods vehicles
Judgements involving straightforward job-related facts
1
Route decisions
Organises own day to day tasks
1
Organises own allocated work, follows routine
Developed physical skills, advanced driving
3(a)
Skills for driving heavy goods vehicle
Assists patients/clients during incidental contacts
1
Incidental contacts with patients
Follows policies in own role
1
Follows departmental policies, may comment on proposed changes
Safe use of expensive equipment
Responsible for vehicle and contents, cleaning vehicle
2(e)
Demonstrates own duties to less experienced staff
Demonstrates own duties to new starters
Records personally generated information
Keeps work records
Undertakes surveys or audits as necessary to own work
Completes staff surveys
1
Guided by standard operating procedures
Carries out allocated duties, supervision available
Frequent moderate effort for several short/ long periods
Manoeuvres cages, trolleys, lifts laundry bags
Frequent concentration, work pattern predictable
Concentration for driving
Exposure to distressing or emotional circumstances is rare
Traffic
Frequent unpleasant conditions
Foul linen in bags, dirt, smells
JE Score 163-169
8
1
1
2
3(c)
/4(b)
2(a)
1
3(a)
Band 2
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge,
Training & Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information
Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working
Conditions
JE Score/Band
Porter Higher Level
1. Undertakes full range of portering duties
2. May allocate tasks to a team of porters
Relevant Job Information
Provide and receive routine information requiring tact or
persuasive skills/Provide advice, instruction or training to groups
Persuasive skills when dealing with staff, patients, relatives; trains new
porters
Range of routine work procedures requiring job training
Knowledge of hospital layout, equipment requirements, manual
handling and basic driving, work allocation; on the job training and
experience
Judgements involving straight forward facts or situations/ some
requiring analysis
Makes decisions in relation to own duties/ Analyse and resolve staff
performance problems; Resolving staff shortages
Organise own day to day work tasks or activities/plan and organise
straightforward activities, some ongoing
Prioritises own work/ Deploys a team of porters, plans rotas
Physical skills gained through practice
Manipulate trolleys, wheelchairs, beds; driving
Provides personal care to patients/ clients
Provide a portering service to patients
Follow policies in own role, may be required to comment
Follow departmental policies, comment on proposals for changes in
working practices
Personal duty of care in relation to equipment, resources/maintain
stock control/ authorised signatory, small payments
Safe use of equipment/ maintains stock control; Authorises overtime
Demonstrates own duties to new or less experienced employees/
Day to day supervision
Demonstrates duties to new starters/ Allocates work to porters
Record personally generated information
Process timesheets or similar work records
JE Level
3 (a)/
3 (c)
2
1-2
1-2
2
3(a)
1
1 /2 (c)(d)
1-2 (a)
1
Undertakes surveys or audits, as necessary to own work
Completes e.g staff surveys
1
Standard operating procedures, someone available for reference
Guided by portering manual and standard operating procedures
Frequent moderate effort for several short periods; Frequent
moderate effort for several short periods; occasional intense
effort for several short periods
Move patients; Push and pull patients in beds, trolleys and wheel
chairs for most of the shift; Move furniture
Frequent concentration; work pattern predictable/ Occasional
concentration where work pattern is unpredictable
Checking patient details, medical records and gas cylinder gauges;
frequent interruptions to deal with emergencies
Occasional distressing or emotional circumstances
Move bodies to mortuary
Frequent unpleasant conditions/ Occasional highly unpleasant
conditions
Daily exposure to dirt, dust and smells; frequent exposure to verbal
aggression; body fluids
JE Score 177 – 215
2
9
3 (c)/ 4(b)
(c)
2 (a)(b)
2(a)
3 (a)/
(b)
Band 2
10
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training &
Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research & Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Domestic Support Worker Higher Level
1. Cleans ward and other clinical areas
2. Serves meals to patients
3. Works in area where there are patients with challenging behaviour or severe
communication difficulties
Relevant Job Information
JE Level
Provide and receive routine information; barriers to understanding
3(a)
Communicate with patients with severe communication or behavioural
problems
Range of routine work procedures requiring job training
2
Knowledge of cleaning, food handling/hygiene CoSSH procedures;
induction and job training
Judgements involving straightforward facts or situations
1
Judgements on routine cleaning issues
Organise own day to day work tasks or activities
1
Plans own work
Physical skills obtained through practice
2
Manipulates trolleys and cleaning equipment
Provides ancillary services to patients/clients
2
Cleans wards; Distributes food
Follow policies in own role, may be required to comment
1
Comments on cleaning policies
Observe personal duty of care/Safe use of equipment other than
equipment used personally; Maintain stock control
Safe use of cleaning equipment/Assemble and dismantle cleaning
equipment; Order stock
Demonstrate own activities to new or less experienced employees
Demonstrates cleaning procedures to new starters
1/2 (b); (c)
1
1
Record personally generated information
Completes timesheets or similar work records
Undertakes surveys or audits, as necessary to own work
Cleaning audits
Well established procedures, supervision close by
Domestic supervisor always available for advice
Frequent moderate effort for several short/long periods
Lift buckets of water; push scrubbing machines
General awareness, sensory attention; work pattern predictable
Concentration while using cleaning equipment
Occasional distressing or emotional circumstances;
Occasional/Frequent indirect highly distressing or emotional
circumstances
Terminally ill patients; Exposure to patients with challenging behaviour.
Frequent exposure to highly unpleasant working conditions/Some
exposure to hazards
Frequent exposure to body fluids/Exposure to physical aggression
JE Score 166-186
11
1
1
3 (c)/4 (b)
1
2 (a); 2(c)/
3(c)
4 (a)/4 (b)
Band 2
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Domestic Support Worker Higher Level (Hotel Services)
1 Serves meals and refreshments to patients and staff
2 Ensures cleanliness of ward, kitchen and day room
Relevant Job Information
Provide and receive routine information to inform work
colleagues, patients, clients/ barriers to understanding
Communicate with patients and staff on food and drink
requirements/ sensitivity required
Range of routine work procedures requiring job training
Knowledge of cleaning and food handling procedures;
knowledge of CoSHH and food hygiene procedures; induction
and job training
Facts or situations, some requiring analysis
Checks e.g. patient food requirements
Organise own day to day work tasks or activities
Plans own work
Physical skills obtained through practice
Manipulate trolleys and cleaning equipment
Provides ancillary services to patients/clients
Cleans wards; distribution and serving of food
Follows policies in own role, may be required to comment
Follows departmental policies, comments on policies
JE Level
2-3(a)
2
2
1
2
2
1
Handle cash; maintain stock
Handles patient cash, valuables; orders supplies
2(a)(c)
Demonstrate own activities to new or less experienced
staff
Demonstrates own duties to new starters
Record personally generated information
Completes time sheets or work records
Undertake surveys or audits as necessary to own work
Cleaning audits
1
Well-established procedures, supervision close by
Follows standard procedures
Frequent moderate physical effort for several short
periods/ long periods
Lifting buckets of water, trays of cutlery; push scrubbing
machines; refreshment trolleys
Frequent concentration; work pattern predictable
Concentration when checking patient meals
Occasional exposure to distressing or emotional
circumstances
Deaths on wards
Frequent highly unpleasant working conditions
Cleaning toilets; body fluids
JE Score 177-192
1
12
1
1
3 (c)/4(b)
2(a)
2(a)
4 (b)
Band 2
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training &
Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research & Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Domestic Team Leader
1. Leads a team of domestic staff
2. Carries out cleaning procedures
Relevant Job Information
Provide and receive routine information requiring tact or
persuasive skills/Provide advice, instruction or training to groups
Persuade staff to co-operate with new procedures; Explain technical
issues, such as COSSH regulations to staff; Provide training to staff
Range of routine work procedures requiring job training
Knowledge of hygiene, health and safety procedures and staff
supervision
Judgements involving some analysis of facts or situations
Skills required for selection of staff; Judgements on compliance with
health and safety requirements
Plan and organise straightforward activities, some ongoing
Plan staff cleaning work; Adjust staff rotas for unplanned absences;
Rotate visits for quality assurance spot checks
Physical skills obtained through practice
Standard keyboard skills; use of cleaning equipment
Provide ancillary services to patients/clients
Ward cleaning
Follows policies in own role, may be required to
comment/Implement policies and propose changes to practices,
procedures for own area
Comments on cleaning policies and procedures/Implements cleaning
policies and procedures
Safe use of equipment other than equipment used personally;
Maintains stock control; Authorised signatory, small payments
Responsible for ensuring cleaning equipment properly used by
others/Responsible for ordering cleaning materials and equipment/Sign
overtime sheets
Day to day co-ordination of staff; Provides practical training
Supervise and co-ordinate staff at departmental level; Provide training on
cleaning equipment
Records personally generated information
Completes timesheets and other work records
Undertakes surveys and audits, as necessary to own work
Completes cleaning audits
Standard operating procedures, someone available for reference
Works to standard operating procedures; Largely unsupervised, but
Manager is available for reference
Frequent moderate effort for several short periods
Cleaning duties
Frequent concentration, work pattern predictable/Occasional
concentration, work pattern unpredictable
Concentration when quality assuring; interruptions to deal with
unexpected occurrences e.g. staff shortages, crises on wards
Exposure to distressing or emotional circumstances is rare;
Occasional/frequent indirect distressing or emotional circumstances
Little exposure to distressing or emotional circumstances/Terminally ill
patients
Frequent unpleasant working conditions/Occasional highly
unpleasant working conditions
Frequent exposure to smells and odours when working on
wards/Occasional exposure to body fluids e.g. when cleaning toilets
JE Score 197-210
13
JE Level
3 (a)/
3 (c)
2
2
2
2
2
1/2
2 (b);
2 (c);
2 (d)
2 (a)/
2 (c)
1
1
2
3 (c)
2 (a)/
2 (b)
1 (a); 1
(b)/2 (b)
3 (a)/
3 (b)
Band 2
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training &
Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research & Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Domestic Team Manager
1. Management of a domestic service
2. Day to day management of domestic staff
Relevant Job Information
Provide and receive routine information requiring tact or
persuasive skills/Provide advice, instruction or training to groups
Persuade staff to co-operate with new procedures; Explain technical
issues, such as COSSH regulations to staff;/ Provide training to staff
Range of work procedures and practices; base level of theoretical
knowledge
Knowledge of NHS policies, health and safety, risk management, payroll;
Formal management training
Judgements involving facts or situations, some requiring analysis
Skills required for selection of staff; Judgements on compliance with
health and safety requirements;
Plan and organise straightforward activities, some ongoing
Plan staff cleaning work; Adjust staff rotas for unplanned absences;
Rotate visits for quality assurance spot checks
Physical skills obtained through practice
Standard keyboard skills; use of cleaning equipment
Assists patients/clients during incidental contact/Provides ancillary
service to patients/clients
Gives directions to patients/clients when asked/Ward cleaning
Implements policies and proposes changes to practices,
procedures for own area
Make proposals for changes in cleaning service working practices
Safe use of equipment other than equipment used personally;
Maintains stock control; Authorised signatory, small payments
Responsible for ensuring cleaning equipment properly used by
others/Responsible for ordering cleaning materials and equipment/Sign
overtime sheets
Day to day management
Selection of staff; investigation, counselling and performance of staff
Records personally generated information
Process own time sheets and work records
Undertakes surveys or audits as necessary to own work
Completes cleaning audits
Clearly defined occupational policies, work is managed, rather than
supervised
Manage own work
Occasional moderate effort for several short periods
Occasional cleaning duties involving lifting buckets of water and pushing
scrubbing machines
Occasional/Frequent concentration, work pattern unpredictable
Concentration when quality assuring; there may be frequent interruptions
to deal with unexpected occurrences e.g. staff shortages, crises on
wards
Exposure to distressing or emotional circumstances is
rare/Occasional distressing or emotional circumstances
Little exposure to distressing or emotional circumstances/Dealing with
staff issues
Occasional/Frequent unpleasant working conditions; Occasional
highly unpleasant working conditions
Occasional/Frequent exposure to smells and odours when working on
wards; Occasional contact with body fluids when cleaning toilets
JE Score 231 – 252
14
JE Level
3 (a)/3 (c)
3
2
2
2
1/2
2
2 (b);
2 (c);
2 (d)
3 (a)
1
1
3
2 (d)
2 (b)/3 (a)
1/2 (a)
2 (a)/ 3
(a); 3 (b)
Band 3
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge,
Training & Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information
Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13.Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working
Conditions
JE Score/Band
Porter Team Leader
1. Manages and trains a team of porters
2. Undertakes portering duties
Relevant Job Information
Provide and receive routine information requiring tact or
persuasive skills/Provide advice, instruction or training to
groups
Persuasive skills for staff patients, relatives; Trains new porters
Range of work procedures and practices; base level of
theoretical knowledge
Knowledge of NHS policies, equipment requirements, management
knowledge and experience
Judgements involving facts or situations, some of requiring
analysis
Analyse and resolve staff performance problems, resolve staff
shortages
Plan and organise straightforward activities, some ongoing
Deploys a team of porters, prioritises urgent requests, draw up weekly
staff rotas
Physical skills obtained through practice
Manipulate trolleys, wheelchairs, beds; driving
Provides personal care to patients/ clients
Provides a portering service
Implement policies and propose changes to practices,
procedures for own work area
Implements changes in the delivery of portering services;
recommends changes to portering policy and service delivery
Authorised signatory, small payments/ Authorised signatory
Authorises overtime
JE Level
3 (a) (c)
3
2
2
2
3 (a)
2
2 (d) - 3
(a)
Day to day management
Participate in interview panel, staff appraisal, authority to give
informal disciplinary warnings
Record personally generated information
Process timesheets
3 (a)
Undertakes surveys or audits, as necessary to own work
Completes e.g. staff surveys
1
Clearly defined occupational policies, work is managed, rather
than supervised
Manages work of team of porters
Occasional/frequent moderate effort for several short periods
Move patients and furniture, lift gas cylinders
3
Frequent / Occasional concentration; work pattern
unpredictable
Check patient details, medical records and gas cylinder gauges;
frequent interruptions to deal with emergencies
Occasional distressing or emotional circumstances
Move bodies to mortuary
Frequent exposure to unpleasant working conditions;
Occasional highly unpleasant conditions
Daily exposure to dirt, dust and smells, verbal aggression; body
fluids
JE Score 253 – 267
2 (a) (b)
15
1
2 (d) 3 (c)
2(a)
3 (a)(b)
Band 3
16
Profile Label:
Job Statement:
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgemental Skills
4. Planning &
Organisational Skills
5. Physical Skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
10. Responsibility for
Information Resources
11. Responsibility for
Research &
Development
12. Freedom to Act
13. Physical Effort
14. Mental Effort
15. Emotional Effort
16. Working Conditions
JE Score/Band
Linen/Laundry Supervisor
1. Plans, organises, deploys laundry, linen, sewing room staff; undertakes
induction and on the job training
2. Ensures efficient laundry, linen, sewing room service provided to laid down quality
standards
Relevant Job Information
JE level
Provide & receive routine information, requiring tact or
3(a) (c)
persuasive skills; provide advice, instruction, training to groups
Communicates with own staff and service users, motivates staff;
trains staff
Range of work procedures and practices; base level of
3
theoretical knowledge
Knowledge of laundry, linen, sewing room procedures and
processes, relevant organisational procedures
Judgements involving facts or situations, some requiring
2
analysis
Day to day operational decisions
Plan and organise straightforward activities, some ongoing
2
Staff rotas, day to day work of staff
Physical skills obtained through practice
2
Co-ordination for training in use of equipment
Assists patients/clients during incidental contacts
1
Incidental contacts with patients on wards
Implement policies and propose changes to practices, procedures 2
for own area
Implements departmental policies, proposes changes
Maintain stock control
2(c)
Stock control for linen
Day to day management
Day to day management of own staff
Records personally generated information
Records information on stocks
Undertakes surveys or audits as necessary to own work
Completes staff surveys
Clearly defined occupational policies, work is managed rather
than supervised
Carries out day to day management and co-ordination of department
Occasional moderate effort for several short
Manoeuvres cages, trolleys, lifts linen, laundry
Frequent concentration, work pattern predictable
Concentration for paperwork and other activities
Occasional exposure to distressing or emotional circumstances
Complaints about laundry, linen shortages, staff problems
Frequent unpleasant conditions
Dust, temperature variations, humidity
JE Score 242
17
3(a)
1
1
3
2(d)
2(a)
2(a)
3(a)
Band 3
Profile Label:
Job Statement:
Hotel Services Manager
1. Manage the hotel services function for hospital or primary care sites.
2. Manage the provision of Catering, Domestic, Laundry, Portering, Security and Car
Parking services
3. Manage staff and resources to meet service needs.
4. Ensure compliance with statutory standards and recognised safe practice
Relevant Job Information
JE Level
Factor
1. Communication &
Relationship Skills
2. Knowledge, Training
& Experience
3. Analytical &
Judgmental Skills
4. Planning &
Organisational Skills
Provide & receive complex information, persuasive, motivational,
negotiating & training skills are required
Staff management and training, bidding and negotiating for resources,
negotiations associated with changes in work practises & procedures,
customer agreements and satisfaction, communications with Environmental
Health.
Specialist knowledge across range of procedures and practices
underpinned by theory
Professional hotel services and business management knowledge to degree
equivalent plus further management experience
Complex facts or situations, requiring analysis, interpretation,
comparison of a range of options.
Analyses and resolves complex service issues, judgements on performance
management
Plan and organise broad range of complex activities; formulate, adjust
plans or strategies.
Planning and delivery of a number of services in liaison with service users and
providers
5. Physical Skills
4 (a)
6
4
4
2
Physical skills obtained through practice
Standard keyboard skills
6. Responsibility for
Patient/Client Care
7. Responsibility for
Policy/Service
Development
8. Responsibility for
Financial & Physical
Resources
9. Responsibility for
Human Resources
Assists patients/clients during incidental contacts
Gives directions to patients/clients when asked
Responsible for policy implementation and service development for more
than one area of activity.
Develops policy for the hotel services and ensures implementation through
performance management.
Budget holder for a department/service/services
Holds budgets for a number/range of hotel services
1
4
4 (a)/5 (a)
5 (a)
Line manager for several/ multiple departments.
Manages hotel services staff for a number of departments.
10. Responsibility for
Information Resources
1
Records personally generated information
Maintains own records
11. Responsibility for
Research &
Development
12. Freedom to Act
1
Undertakes surveys or audits as necessary to own work
Completes e.g. staff audits
Broad occupational policies and regulations.
Works within overall trust policies and procedures
13. Physical Effort
4
1
Combination of sitting, standing, walking
Light physical effort for short periods
14. Mental Effort
Frequent concentration; work pattern is unpredictable.
Deals with service problems, processes financial staffing and service
information; interruptions to deal with service emergencies
15. Emotional Effort
3 (a)
2 (a)
Occasional exposure to distressing or emotional circumstances
Deals with staff, performance issues
16. Working Conditions
JE Score/Band
Exposure to unpleasant conditions is rare
Office conditions
JE Score 470-483
1
Band 7
18