Qualified applicants can send resume to Priscilla.stephens@duke.edu
Full time Staff Assistant - Level 7
Coordinate appointment requests and referrals received via telephone, email, Duke
Referral Center, electronic medical record and fax.
Identify correct patients in Maestro Care. Verify / update patient demographic and
insurance data as needed. Run RTE (Real Time Eligibility) for new patients.
Schedule patients according to scheduling guidelines; patient and provider
preferences. Correct provider, correct visit type in the correct slot; utilizing
questionnaires as appropriate.
Remind patients of co pay/deductible and balance payment expectations. Refer
patients with
financial questions to the Financial Care Counselor.
Coordinate all labs/procedures in accordance by physician /provider request.
Ensure all tests and consultations are scheduled in the correct sequence. Explain test
preparations to patients, according to standard practice instructions.
Coordinate meetings/calendar maintenance/scheduling/travel
Complete transcription, documentation preparation, editing and
revising
Assist with coordination of onboarding of New faculty and
staff
Liaison to other entities (lab members, Duke departments, consulting agents, internal
and external collaborators, media, committees, and organizations)
Processing accounts payable checks and reimbursements, Reconcile corporate card
Order office supplies for the office
Maintain Provider memberships, certifications, etc
Update CV, Scholars@Duke, and other Duke listings as needed
Maintain Provider CME credits
Coordinate special events as needed (lunches, dinners, special meetings)
Education
Work requires a broad knowledge of clerical and accounting principles and
practices normally acquired through two years of post secondary education
in secretarial science or a related business field.
Experience
Work generally requires two years of related secretarial/clerical experience
to acquire skills necessary to administer office functions related to office
management, communications, and budgetary/accounting activities. At least
two years of customer service experience. OR AN EQUIVALENT
COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Preferred candidates will have: EPIC/Maestro experience. Certified Medical
Assistant or Medical Clinical Assistant preferred. Medical terminology training
and experience preferred.