Role profile
Title: General Assistant - Housekeeping
Reports to: Housekeeper
Directorate: Site Services Meldreth
Grade: H
Role purpose
To carry out general housekeeping duties within the Site and maintain a high standard
of cleanliness and sanitation.
Budget responsibility
None
Management responsibility
No staff management
Other responsibility:
Key accountabilities
General

To work seamlessly across department or team boundaries in a collaborative and
constructive manner to implement Scope’s strategic direction.

To demonstrate a commitment to customer service excellence and deliver against
the requirements of Scope’s quality framework.

To work within Scope’s policies and procedures at all times.
Role specific

To carry out general housekeeping tasks, which will include Laundry – washing and
ironing, within the site, both individually and as part of a cohesive team in order to
ensure that the site improves upon and/or maintains its level of cleanliness and
hygiene at all times

To work as part of a team in providing a clean and hygienic environment

Work as part of a team and develop effective working relationships with Colleagues
and Customers;

Understand health and safety legislation and/or have a willingness to learn;

Understand the principles of equality and diversity and/or have a willingness to learn;
2

Understand the importance of personal and practical hygiene.
Job Breadth and Communication

The post holder will demonstrate an ability to communicate effectively with the
Housekeeper, immediate colleagues and the full range of colleagues at all levels
within the service.
Problem Solving/Creative Effort

The post holder will be able to escalate problems back to the Housekeeper, and
follow their guidance on the appropriate resolution.
Accountability and Impact

The service that is delivered by the post holder is essential to ensuring the highest
possible environmental standards for our learners and colleagues.
These duties may be added to or deleted from, and may be subject to change.
Agreed by
Line Manager
Date
Scope is a registered charity, number 208231.