Our Services Business Process Outsourcing (BPO) Solutions Introduction Achieving Your Business Goals DDC Outsourcing Solutions (DDC OS) is a leading provider of innovative outsourced back office solutions to a range of public, private, and non-profit customers. Business goals may include; Our services integrate with our clients’ business processes, assisting them in achieving their organisational goals and reducing their overheads whilst generating often substantial cost savings and improvements in quality and service. 3. We offer a suite of outsourced solutions and deploy core processes including document scanning, data capture, response handling and inbound/outbound contact centre. Our roster of clients can vouch for their effectiveness and the innovative approach we take to problem solving. Our aim is that by assisting our clients with their back office business processes, they can reduce costs and have more resources available to achieve their key business objectives. Our Approach As organisations grow, merge, or undergo any form of significant change it is important that attention is given to the day to day business processes and the effectiveness of back office operations. 1. 2. 4. 5. Reducing processing costs and improving margins Improving service quality and reducing errors Faster processing to improve turnaround times Enhancing sales revenue or donations for non-profit Dealing with any necessary legislative and regulatory requirements By outsourcing business processes to us, a client can expect a reduction in cost and a measurable improvement in its quality and output. Our case studies demonstrate how we bring our services and capabilities together to provide powerful solutions for our clients. We understand that one size doesn’t fit all, which is why we tailor our services to suit the individual needs of businesses. We approach our clients with a view to understanding clearly their requirements and objectives. It is always our intention to be innovative in all that we do. Telephone +44 (0)1909 488600 | Fax +44 (0)1909 488700 Email [email protected] | Web www.ddcos.com It’s not just about cost, it’s also about greater efficiency and quality Managing Director, DDC OS.