Unit 12 IT Technical Support
Aims
Gain an insight into outsourcing.
Unit 12 IT Technical Support
• Read the case study.
• Investigate and complete the task sheet.
• Apply your findings to assist you complete
the outsourcing tasks in your assignment.
Unit 12 IT Technical Support
• Case Study.
• Outsourcing email and data storage.
• http://www.jisc.ac.uk/media/documents/publ
ications/outsourcingglasgowv2.pdf
Unit 12 IT Technical Support
• Task 6
• ITSMAGIC is considering disbanding the inhouse support team and outsourcing the
provision of technical support. Explain the
advantages and disadvantages to users and
organisations for outsourcing the provision of
technical support
• (M2)
Unit 12 IT Technical Support