International Student
Handbook
www.vcc.ca/international
August 2015
If lost, please return to:
Name:
Email:
Telephone:
VCC International Education
Table of Contents
Welcome to VCC! ................................................................................................................................... 3
Locating VCC International Education ............................................................................................. 4
Student Services at VCC ................................................................................................................... 5-8
International Education .......................................................................................................................... 5
Counselling & Disability Services ............................................................................................................ 5
Learning Centre ....................................................................................................................................... 6
Library ...................................................................................................................................................... 6
Bookstore ................................................................................................................................................ 6
Security/First Aid/Lost and Found ......................................................................................................... 6
Prayer Room …………………………………………………………………………………………………………………………………….. 6
Arbiter of Student Issues ........................................................................................................................ 7
Students’ Union ...................................................................................................................................... 7
Campus Maps .......................................................................................................................................... 7
MyVCC Portal ....................................................................................................................................... 7-8
Studying in Canada & at VCC .......................................................................................................... 9-13
Classroom & Study Expectations............................................................................................................. 9
Important Dates ....................................................................................................................................... 9
Rights & Responsibilities .................................................................................................................... 9-10
Student Code of Conduct Policy .................................................................................................... 10
Student Educational Conduct Policy .............................................................................................. 10
Study Support ........................................................................................................................................ 11
Important Immigration-Related Documents ........................................................................................ 11
Study Permit (International Student Program, DLI #, Transferring Institutions) ........................... 11
Temporary Resident Visa .............................................................................................................. 11
Extending Your Important Documents ............................................................................................ 12-13
Passport ......................................................................................................................................... 12
Study Permit .................................................................................................................................. 12
Temporary Resident Visa .......................................................................................................... 12-13
Questions about Extending Documents ........................................................................................ 13
Getting Settled & Living in Vancouver ...................................................................................... 14-19
Areas of Vancouver ............................................................................................................................... 14
Transportation ....................................................................................................................................... 14
U-Pass BC/Compass Card .............................................................................................................. 14
TransLink ....................................................................................................................................... 14
Getting Settled ...................................................................................................................................... 15
Welcome to Canada & BC Newcomer’s Guide ............................................................................. 15
Banking .......................................................................................................................................... 15
Housing .................................................................................................................................... 15-16
Activity & Community Resources ......................................................................................................... 16
VCC International Education – August 2015
Page 1
Identification & Student Discounts ...................................................................................................... 17
British Columbia Identification (BCID) .......................................................................................... 17
International Student Identify Card (ISIC)...................................................................................... 17
Student Price Card (SPC) ................................................................................................................ 17
Volunteering ......................................................................................................................................... 17
Working ............................................................................................................................................ 18-19
Working Off-Campus ..................................................................................................................... 18
Practicum Work Permit.................................................................................................................. 18
Post-Graduation Work Permit Program (PGWP) ........................................................................... 18
Medical Exam …………………………………………………………………………………………………………………………. 19
Social Insurance Number (SIN) ...................................................................................................... 19
Income Tax .................................................................................................................................... 19
Employment Standards ................................................................................................................. 19
Resources for Writing Cover Letters & Resumes .......................................................................... 19
VCC Career Services ……………………………………………………………………………………………………………….. 19
Staying Healthy ................................................................................................................................ 20-22
Cultural Adjustment Process ................................................................................................................ 20
Culture Shock ................................................................................................................................ 20
Strategies to Cope with Adjustment Process................................................................................. 20
Medical Advice & Assistance ................................................................................................................ 21
Calling a Nurse, Dietician or Pharmacist ........................................................................................ 21
Clinics ............................................................................................................................................ 21
Finding a Family Doctor ................................................................................................................ 21
Hospitals ........................................................................................................................................ 21
Crisis Lines ..................................................................................................................................... 21
Medical Insurance ................................................................................................................................. 22
Private Medical Insurance ............................................................................................................. 22
BC Medical Services Plan (BCMSP) ................................................................................................ 22
Extended Health Insurance ........................................................................................................... 22
Staying Safe ....................................................................................................................................... 23-24
What You Need to Know ...................................................................................................................... 23
The Vancouver Police..................................................................................................................... 23
While at VCC ................................................................................................................................. 23
While on Transit ............................................................................................................................ 23
Emergency Response ............................................................................................................................ 24
9-1-1 .............................................................................................................................................. 24
Non-Emergency & Community Resources ........................................................................................... 24
Vancouver Police ........................................................................................................................... 24
Community Policing Centres ......................................................................................................... 24
Disclaimer: The websites listed in this Handbook were current at the time of printing in August 2015,
but are subject to change.
VCC International Education – August 2015
Page 2
Welcome to VCC!
We are delighted that you have chosen to attend Vancouver Community College! VCC is a dynamic
place with two campuses, a wide variety of programs and incredible diversity.
We hope you find this International Student Handbook a helpful resource not only at the beginning of
your time at VCC, but throughout your experience. It is important that you have access to all of the
people, resources and support to make your time at VCC successful. For a PDF version of the
International Student Handbook (with hyperlinks), please visit
http://www.vcc.ca/international/current-students/resources/international-student-handbook/
The VCC International Education Team is here to assist you. You can reach us by email at
ieservices@vcc.ca, by phone at 604-443-8600 or in person in Room 100, Downtown Campus (near the
250 West Pender Street entrance).
The VCC International Education Team
Name
Position
Telephone
Email
Tina Chow
Dean, International & Immigrant
Education
604-871-7000,
ext. 8766
tchow@vcc.ca
Cathy Snyder Lowe
Manager, International
Student Admissions and Services
604-871-7000,
ext. 8770
csnyderlowe@vcc.ca
Angela Liang
Manager, International
Marketing and Recruitment
604-871-7000,
ext. 8382
aliang@vcc.ca
Chifumi Ishiguro
International Admissions Advisor
604-871-7000,
ext. 8769
cishiguro@vcc.ca
Kathleen Leung
International Admissions Advisor
604-871-7000,
ext. 8755
katleung@vcc.ca
Shirley Teo
International Admissions Clerk
604-871-7000,
ext. 8446
steo@vcc.ca
Hilary Wong
Senior Administrative Services
Clerk
604-871-7000,
ext. 8768
hiwong@vcc.ca
VCC International Education – August 2015
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Locating VCC International Education
VCC International Education – August 2015
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Student Services at VCC
VCC International Education
VCC International Education offers resources on a variety of topics through the International website
(see ‘Current Students’), monthly newsletters (sent to your VCC email address) and handouts available
at the International Office. Contact us by email, phone or in person to get your questions answered.
Downtown Campus
Room 100 (near the 250 West Pender Street entrance)
Hours: Monday to Friday, 8:30 am – 4:00 pm

604.443.8600
Email: ieservices@vcc.ca
Website: http://www.vcc.ca/international/
Counselling & Disability Services
Counselling
Professional, free and confidential counselling is available to help you: set your goals, manage your
workload, deal with stress and anxiety, adjust to this new environment and more.
Website: http://www.vcc.ca/services/services-for-students/counselling/
Disability Services
Disability Services offers a variety of services for students with documented disabilities. Please note that
some services VCC offers require advance planning so students are encouraged to make an appointment
before classes begin. Note: There may be costs associated with services or equipment.
Website: http://www.vcc.ca/services/services-for-students/disability-services/
Downtown Campus
Room 101
By the Pender Street entrance
Hours: Mon - Thurs, 9:00 am – 4:00 pm
Friday, 9:00 am – 4:00 pm
Broadway Campus
Level 4, Building A
Welcome Centre at the Broadway entrance
Hours: Mon, Tues, Thurs, Fri, 9:00 am – 4:00 pm
Wednesday, 12:00 – 7:00 pm
Book an appointment:

604-871-7204 (either campus)
Email: counselling@vcc.ca
VCC International Education – August 2015
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Learning Centre
The Learning Centre (LC) is committed to supporting students in becoming strong, independent learners
in a positive, respectful environment. The professional tutors provide current VCC students with
individualized assistance and comprehensive, quality resources in the following subject areas:
English/ESL, Math/Science and Life Sciences. Tutors can help with course material and effective study
techniques, as well as basic resume and cover letter writing.
Downtown Campus

604.871.7000 (8607)
Broadway Campus

604.871.7000 (7219)
Visit the LC website for a list of hours of operation at each campus. You can access program-specific
handouts as well as Study Skills, Career Skills and Writing resources on the website.
Website: http://www.vcc.ca/tlc
Library
Check out the Library website to learn about the many print and electronic resources and services at the
Downtown and Broadway campuses – in person and online. Note: Your VCC student card is also your
library card.
Website: http://library.vcc.ca/
Bookstore
A wide range of materials are available either online or through the two bookstores located at the
Downtown and Broadway campuses. Note: The ‘Book Buy Back’ program allows students to buy used
textbooks and return them for cash at the end of the semester.
Website: http://www.vcc.ca/bookstore/
Security / First Aid / Lost and Found
Downtown Campus
Mall Level

604.871.7000 (8361)
Broadway Campus
Main Lobby of Building B

778.783.5020
24 hour Emergency First Aid: Call  4444 from any campus phone or use one of the yellow Help
Phones, located throughout both campuses.
Prayer Room
Downtown Campus
100I, area across from VCC International Education
Broadway Campus
Near Receiving on the first floor of Building A
This space for prayer is available on a first-come, first served basis and is accessible by contacting
Security at either campus to open the room.
VCC International Education – August 2015
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Arbiter of Student Issues
The Arbiter of Student Issues (ASI) is a dedicated resource available to guide a student who finds
him/herself either at the centre of a complaint or lodging a complaint. The ASI is a neutral party with
the ability to investigate complaints with all individuals concerned and may offer informal or formal
conflict resolution processes to resolve the dispute. The ASI recognizes the need to provide support to
VCC students around conflict and complaints arising at VCC and relative to VCC policies.
Appointments: Work days - Tuesday, Wednesday, Thursday
Students who wish to speak with the Arbiter of Student Issues must book an appointment by phone,
email or in person:
Broadway Campus

604.871.7000 (7040)
Email: tmarks@vcc.ca
In person: Room 4017, Student Services Area, Building A
Website: http://www.vcc.ca/services/services-for-students/conflict-resolution/
Students’ Union of VCC
The Students’ Union of VCC offers many services including: courtesy phones for local calls, lockers, day
planners, International Student Identification Cards (ISIC), use of fax machines and photocopiers, online
housing registry, events and more. Check out their website to see what is going on at your Students’
Union.
Downtown Campus
Room 358 (above coffee barista)
Broadway Campus
Room 2662 (Building A)
Website: http://suvcc.ca/
Campus Maps
Having problems locating your classrooms or instructors’ offices? Campus floor maps for the Broadway
and Downtown campuses are available at the website below. Search maps by building and floor to find
out exactly where you need to go.
Website: http://www.vcc.ca/deptUploads/vcc-campusmaps-downtown.pdf
myVCC Portal
myVCC portal is the door to individualized services and information for VCC students, all from one
secure site. Through myVCC you can: access your VCC email account, view schedules, find course
materials, pay fees, read important VCC announcements and news, download college forms, check
grades and more.
VCC International Education – August 2015
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How to Log In to myVCC
1.
2.
3.
4.
Go to https://my.vcc.ca
Type your VCC student number in the ID field.
Type your password in the Password field.
The first time you login, your password is set initially to your birthdate in the format of
MMDDYY. Example: January 18, 1988. Your Password is: 011888.
5. Click Login
New users to myVCC must set up a series of security questions and answers. If you forget your
password, answering the questions correctly will allow you to reset your password.
Be sure to check your email and updates found in your myVCC often. Remember – this is where you will
locate your monthly VCC International Education newsletter and other important notices.
Website: https://my.vcc.ca/
myVCC Email Tutorials
The Library offers online tutorials to explain:
 How to access your student e-mail
 How to access and forward your VCC email
 How to reset your student password
Website: http://library.vcc.ca/help/help_tutorials.cfm
Navigating Your Way Through the MyVCC Portal
There is so much information at your fingertips when you access the myVCC portal.
What’s my schedule? On myVCC main page, click on ‘Register for Courses’ box. Then select ‘Concise
Student Schedule’ (scroll to the bottom of the screen to select).
How much do I owe and when? On myVCC main page, click on ‘Student Records’ box. Then select ‘View
Installment Information’ to know payment amount and deadline.
How can I see my grades? On myVCC main page, click on ‘Student Records’ box. From there you can
‘Check Grades’ or ‘Order transcript’ (if an official transcript is needed).
Does VCC have my current address? On myVCC main page, click on ‘Edit Personal Information’ box.
From there you can view or update the address, email, or phone number on file for you at VCC.
Other helpful features: ‘U-Pass BC’ access to load Compass Card; ‘Library/Learning Centre’ access
where can link to your program area and find what resources and worksheets are available for you;
‘More News’ (on upper right corner) for College updates; ‘Calendar’ to know important dates and
College closures.
Find answers to your questions and have fun exploring your myVCC!
VCC International Education – August 2015
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Studying in Canada
Classroom & Study Expectations
We want you to be successful in your studies at VCC.
At times, you may find and experience differences between the educational system in your home
country and here. It is important for you to understand the expectations of students and interactions
with others in the Canadian post-secondary system so that you can succeed and meet your educational
goals.
Note: Many VCC programs are based on a cohort model. A cohort is a group of students that move
through a series of courses together. Key to success in a cohort is that each person attends and
passes each course so that s/he can continue and graduate with the group.
Here are some of the classroom and study expectations at VCC:

Arrive on time (ahead of time) and attend class. Note: programs have strict attendance
policies. Make sure you understand and abide by the program attendance requirements. Follow
your program’s absence reporting process if absent.

Turn off cell phones, focus attention on what is happening in the class and participate. Class
participation is often part of course marks.

Speak English only in classroom settings. It is the one common, inclusive language in our diverse
community.

Read and understand course outlines and any departmental handbooks or guidelines. The
program, course and instructor expectations are there.

Complete homework and reading before each class.

Ask questions for clarification, to challenge information or to extend thinking.

Ask for help when you have a problem or are unsure. Ask your instructor, another student, visit
the Learning Centre – there are lots of learning supports available to you.
Program areas will review their expectations during the first week of classes and some will have you sign
that you understand the guidelines/expectations for your program. If you don’t understand, ask and get
clarification from the beginning.
Important Dates at VCC
Important dates are everything from statutory holidays to convocation dates to when VCC is closed over
the holiday break in December. For a complete listing of ‘important dates’ throughout the year at VCC,
go to http://www.vcc.ca/about/college-information/important-dates/ or click on ‘Calendar’ on the
myVCC main page. Other important dates like examination dates are given by instructors.
Rights & Responsibilities
Students need to feel comfortable and safe at the College in order to do their best. That is why we have
rules about how people must behave at VCC. It is important to understand VCC’s policies so that you
know your rights and responsibilities as a student.
VCC International Education – August 2015
Page 9
A complete listing of VCC policies can be found at http://www.vcc.ca/about/governance-policies/policies/
Student Code of Conduct Policy
The Student Code of Conduct Policy (D.4.3) outlines the standards of non-educational student conduct
and describes what constitutes ‘misconduct’ (inappropriate behavior).
Misconduct – The following are examples of behaviours that can lead to disciplinary action (please see
the Student Code of Conduct Policy D.4.3 for more description):
 Dishonesty
 Disruption of instructional activities or other VCC business
 Mis-use or damage of any College property
 Mis-use of VCC computer or electronic equipment as outlined in the Appropriate and
Responsible Use of Education Information Technology Policy (B.5.2)
 Violation of any laws
The Student Code of Conduct Procedures (D.4.3) describes the process VCC follows if any of the
expected standards of behavior are breached.
Student Educational Conduct Policy
The Student Educational Conduct Policy (D.4.5) outlines the standards of educational student conduct.
The Student Educational Conduct Procedures (D.4.5) provide definitions of educational misconduct and
the process VCC follows if any of the expected standards of behavior happen.
Plagiarism & Cheating are two examples of educational misconduct. It is very important for students to
understand these terms as both are unacceptable and can lead to disciplinary measures under the
Student Education Conduct Policy.
Plagiarism is the unacknowledged use of someone else’s words, ideas, sentence structure or data
regardless of source (e.g. book, internet). In other words, a student may not cut and paste information
or even paraphrase something without referencing where that information is from.
Cheating is the act of deception where an individual misrepresents what he/she knows for an
educational exercise. Examples of cheating include:
 Exchanging information with another person during an examination
 Using unauthorized material or device during an examination
 Representing or impersonating another or permitting oneself to be represented or
impersonated by another in taking an examination or submitting assignments
 Submitting previously marked work from another course without instructor approval
 Purchasing or otherwise obtaining work prepared by another person and submitting all or a
portion of the work as one’s own
In Canada, plagiarism and cheating are considered wrong and punishment for either can be a failing
grade on an assignment, failure of a course or even suspension from the College. If you are ever unsure
what might be considered cheating or plagiarism, ask your instructor.
For more definitions relating to Educational Conduct, please refer to Student Education Conduct
Procedures (D.4.5) found on the VCC website.
VCC International Education – August 2015
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Study Support
There are a lot of people and resources available to you as a student at VCC (see ‘Student Services at
VCC’ on pages 5-8 of this Handbook for web links and contact information).
Be sure to connect with any of the following resources if you have questions or concerns about your
experience:

Instructors – remember to review and keep your course outline that will have their contact
information.

Counselling – can help you manage your workload, deal with stress and adjust to this new
environment. They offer Academic, Personal, Career and Emergency Counselling.

Learning Centre – free tutoring, small group workshops and lots of resources.

Library – knowledgeable librarians are very helpful.

Create a Study Group - Many students say creating study groups with classmates becomes a
wonderful study support and opportunity to widen their circle of friends.
Important Immigration-Related Documents
Study Permit
A study permit is an official document from Citizenship and Immigration Canada (CIC) that allows you to
study in Canada. Usually, the study permit is issued for the length of time that you will study at VCC as
stated on your Letter of Acceptance. Be sure to read your Study Permit carefully and know the expiry
date on your document and any conditions the issuing immigration officer has placed on you.
Important Notes:

As of June 1, 2014, changes to the Canada’s International Student Program have been in effect.
Read about these changes and how they affect you as an international student at
http://www.cic.gc.ca/english/study/study-changes.asp

VCC’s Designated Learning Institution (DLI) number – As a Designated Learning Institution (DLI),
VCC has a DLI number: O19279717512 (it starts with the letter “O” followed by numbers). You
may be asked to provide VCC’s DLI number when you apply for a permit or a visa or transfer
institutions.

International students are required to notify CIC when they change or transfer institutions.
Follow the instructions at http://www.cic.gc.ca/english/study/study-postsec.asp
Temporary Resident Visa (TRV)
In addition to a study permit, you may require a Temporary Resident Visa to enter Canada. For a list of
countries that require a visa to enter Canada, visit http://www.cic.gc.ca/english/visit/visas.asp
The TRV is a sticker inserted in your passport issued from Canadian Immigration and allows you to enter
Canada up until the expiry date. The TRV can expire while in Canada, but a new TRV would need to be
issued before re-entering Canada.
VCC International Education – August 2015
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Extending Your Important Documents
During your stay in Canada, you may need to extend your passport, study permit or Temporary Resident
Visa (TRV). All of these extensions can take place in Canada.
Passport
It is very important that you know the expiry date of your passport. If your passport is going to expire
while you are in Canada, you should plan to apply to extend it at the embassy or consulate of your home
country in Canada at least six months before its expiry.
Find Your Consulate: For a list of embassies and consulates in Vancouver, please visit
http://www.protocol.gov.bc.ca/protocol/prgs/consular/directory.htm As each consulate has different
requirements and processing times, you will need to check the specific consulate’s website, or call or
visit the consulate office for instructions on how to extend your passport.
Note: The expiry of your Study Permit and TRV cannot exceed the expiry of your passport. It is
important to plan ahead so there is sufficient time to extend all three documents individually –
first passport, then Study Permit, then TRV.
Study Permit
The Study Permit extension process should begin about three months before its expiry.
Tip: Put a reminder on your phone calendar to renew your Study Permit
three months before its expiry.
Implied Status & Student Responsibility: If you submit your Study Permit extension application before
its expiry, you have “implied status” which means you can continue to study as you wait for your new
Study Permit. The responsibility for extending before the Study Permit expires lies with the student.
Processing Times: Study Permit extension applications can be submitted by mail or online. It is
recommended to check processing times for each option before submitting your application.
Processing times are listed and updated weekly by CIChttp://www.cic.gc.ca/english/information/times/temp.asp
Application: The complete application kit with detailed instructions can be found on the CIC website at
http://www.cic.gc.ca/english/study/study-extend.asp
Letter from VCC: You will need an official letter that confirms your student status. A request form for a
letter to extend a Study Permit is available at the VCC International Education Office (Downtown
Campus) or at http://www.vcc.ca/international/current-students/resources/forms/
Temporary Resident Visa (TRV)
If you come from a country that requires a visa in order to enter Canada and you plan to travel outside
of Canada, you will need a valid TRV to re-enter. If you need to renew your TRV while you are studying
in Canada, you can do that through the Case Processing Centre in Ottawa (CPC-O).
VCC International Education – August 2015
Page 12
Processing Times: It is important to give yourself sufficient time for application processing (visit
http://www.cic.gc.ca/english/information/times/temp.asp for processing times). As you need to
submit your original passport with your application, you may not travel during the processing time.
Application & Guide: The TRV application form and instruction guide can be found at
http://www.cic.gc.ca/english/visit/cpp-o-apply.asp If you apply online (and mail your passport), you
will need access to a scanner and have a valid credit card.
Documents from VCC: You will need a ‘Letter of Attendance’ and a transcript. A request form for both
of these documents are available at the VCC International Education Office (Downtown Campus) or at
http://www.vcc.ca/international/current-students/resources/forms/
Note: There is a charge for this letter that must be paid at the Cashiers before submitting to the
International Education Office.
Questions about Extending Documents
If you have general questions about the process to extend your study permit or TRV, please speak to an
International Admissions Advisor. Please note that the VCC International Education staff are not
authorized to give immigration advice and cannot complete forms on your behalf.
You can see if your question is answered through the online CIC Help Centre at
http://www.cic.gc.ca/english/helpcentre/index-featured-can.asp#tab1
You can contact CIC directly by phone at the CIC Call Centre at 1-888-242-2100.
VCC International Education – August 2015
Page 13
Getting Settled & Living in Vancouver
Areas of Vancouver
The city of Vancouver is made up of many communities or areas. To learn more about the individual
communities, visit http://vancouver.ca/green-vancouver/areas-of-the-city.aspx and use the
navigation map that links to community-specific information including services, news & events.
Transportation
U-PASS BC/Compass Card
The U-Pass BC is a transit pass program for full-time post-secondary students that provides low-cost
travel throughout the TransLink system.
How to get your Compass Card:
Take your VCC student ID card (issued at the Registrar’s Office), to a Compass Card machine (locations
below), swipe and retrieve your Compass Card.
Downtown Campus: in the Registrar’s Office & outside Continuing Studies
Broadway Campus: in the Registrar’s Office & at the Students’ Union Office
How to Load your U-Pass BC:
Visit upassbc.translink.ca – sign in, link your Compass Card and request your U-Pass BC.
How to use your Compass Card:
Tap in and tap out every time you enter and exit a bus or station, including when you transfer.
Important U-Pass BC Notes:
 When travelling with U-Pass BC, carry your VCC student ID and present it if asked by transit
personnel. Your U-Pass BC is non-transferable.
 Request your U-Pass BC on or after the 16th for the following month.
 It can take up to 24 hours for U-Pass BC to load onto your Compass Card so request before the
end of the month. Without a valid U-Pass BC, you’re responsible for paying your fare.
For more information:
U-Pass BC website: https://upassbc.translink.ca/
U-Pass BC questions: Email compass@vcc. ca
Compass Card questions: visit AskCompass.ca
Compass Customer Service: 604-398-2042
Public Transportation - TransLink
TransLink is responsible for the skytrain, bus, seabus, cycling and commuting options in Metro
Vancouver. Detailed schedules and route planning (‘Trip Planner’) are available at the TransLink
website. The website also explains how to request a stop, transport a bicycle, and transit etiquette.
Tip: Text 33333 the five digit bus stop code (located at the top right of the bus stop sign) and
TransLink will text back the arrival time of the next bus at that stop.
Website: http://www.translink.ca/
Videos: http://www.translink.ca/en/Rider-Guide/Transit-101.aspx and
http://www.youtube.com/user/translink
VCC International Education – August 2015
Page 14
Getting Settled
Welcome to Canada & BC Newcomers’ Guide
It can be challenging to know where to begin when settling into a new country and city.
The Welcome to Canada – What You Should Know is a publication from Citizenship & Immigration
Canada that, although designed for recent immigrants, gives anyone new to Canada useful information
to better understand their new ‘home’.
Website: http://www.cic.gc.ca/english/pdf/pub/welcome.pdf
The B.C. Newcomers’ Guide is a tremendous resource and has written and video information in a variety
of languages. The topics covered include: The First Few Days, Transportation, Finding a Place to Live,
Money and Banking, Health Care and more.
Website: www.welcomebc.ca/newcomers_guide/newcomerguide.aspx
Banking
As it is unsafe to carry large amounts of cash, it is advisable to open an account at a financial institution
as soon as you arrive in Vancouver.
Some helpful banking tips:
Types of accounts: You can choose between chequing and savings accounts. Each type of account has
its own uses and restrictions. Find out which is best for your needs.
Student accounts: many banks offer special ‘student accounts’ with features only available to students.
Be sure to ask about their student options, including what charges and rates will be on any
account that you open as a student. Shop around for the bank that will work best for you.
Safety deposit boxes: available at banks for storing small valuable or important documents like your
passport. There is usually an annual fee for this service.
Housing
There are many accommodation options for students in Metro Vancouver (eg. Homestay, furnished and
unfurnished rentals in houses, basement suites, condos, apartments). Resources for locating available
housing can be found online (ex. Craigslist, Kijiji), in newspapers (ex. The Vancouver Sun, local
newspapers in other languages) and through private ads on bulletin boards.
The Students’ Union of VCC has an online housing registry - http://suvcc.ca/services/housing-registry/
Tips to Avoid Housing Scams
Things to watch for/signs of a scam:
 If the price seems “too good to be true”, it probably is.
 Never wire money to prospective landlords.
 Never pay a deposit or accept any housing before you have viewed it.
Also, for safety reasons and for a ‘second opinion’ take a friend to view any prospective housing.
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Rental Laws
If you decide to rent, be sure to learn about some of the BC laws that apply to tenants (person who
rents) and landlords (person or company that manages or owns the building).
The Residency Tenancy Office (RTO) is a government agency that provides information and resources:
http://www.rto.gov.bc.ca/
As well, the Tenant Resource & Advisory Centre (TRAC) http://tenants.bc.ca/ offers information in
many languages.
Activity & Community Resources
It’s important to find a balance between studying hard and having fun.
Vancouver offers a variety of sport, entertainment and cultural activities. Below are some useful
websites that are updated regularly and offer inexpensive activity ideas.
Enjoy exploring and experiencing Vancouver!

With 24 Community Centres and the many Vancouver Park Board facilities in Vancouver, there
are classes, activities and events for everyone. For a listing of all city facilities go to
http://vancouver.ca/parks-recreation-culture/facilities-and-schedules

The Georgia Straight is a free weekly entertainment newspaper and updated website about all
kinds of events and activities in Metro Vancouver. You’ll even find 2-for-1 restaurant coupons
and contests. http://www.straight.com/

Venture Vancouver is a website that gives information of popular spots to visit throughout
Metro Vancouver - with hyperlinked maps http://www.venturevancouver.com/
At the Venture Vancouver’s blog (left side menu), you can get a list of specific upcoming events.

From the Tourism Vancouver website, check out the ‘Local’s Insight’ section –
http://www.tourismvancouver.com/do/locals-insight/

Check out free events at http://westcoastadventurestv.com/free-events-vancouver

You don’t need a car to explore BC’s nature. Brian Grover’s Car-Free Outdoor Guide to exploring
Southwestern BC will show you how - http://www.car-free.ca/
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Identification & Student Discounts
British Columbia Identification (BCID) - http://www.icbc.com/driver-licensing/gettinglicensed/Pages/Apply-for-an-enhanced-licence-ID-or-BCID.aspx?step=1
A BCID is an official photo identification that you can use as ID for many situations including: testing
(ex. ITA exams), getting a library card, going to clubs.
The current cost of the BCID is $35. The BCID can be applied for at any ICBC (Insurance Corporation of
BC) licensing office. Find locations at http://www.icbc.com/about-icbc/locations/Pages/default.aspx
Student Discounts
It is always a good idea to ask if you are eligible for student discounts with your VCC student ID. Here
are some additional programs to consider registering for as a student:
International Student Identity Card (ISIC) - http://suvcc.ca/?s=international+student+identity+card
All VCC students currently enrolled in full-time studies are entitled to receive an International Student
Identity Card (ISIC) for FREE. The ISIC allows for travel, accommodation and entertainment discounts.
Visit the Students’ Union website to learn how to apply, where to use the ISIC and more.
Student Price Card (SPC) - http://www.spccard.ca/
The SPC card allows students to savings on fashion, dining, lifestyle purchases. Learn how to purchase,
where to use and what discounts the card allows at the SPC website.
Volunteering
Volunteering is a great way to meet diverse groups of people, discover new interests, learn new skills,
practise your English and gain experience in Canada.
For international students not all unpaid work in Canada is considered volunteer work by Citizen &
Immigration Canada (CIC). Refer to the CIC website to better understand what is and isn’t volunteer
work: http://www.cic.gc.ca/english/study/institutions/work-volunteer.asp. If you are unsure, contact
the VCC International Education Office.
To learn about the type of volunteering opportunities that might best suit you, take the Volunteer Quiz
at https://www.getinvolved.ca/vquiz/english/
Resources for Finding Volunteer Work
The Go Volunteer database - http://govolunteer.ca/
This is an excellent resource for non-profit organization volunteer positions.
Some helpful tips:
 The ‘Advanced Search’ option will allow you to narrow your search by your availability and
volunteer interest areas.
 Once you have a list of ‘matches’, review each and see if the position description looks like
something you would like to apply for.
City and Park Board Opportunities
The City of Vancouver has a number of volunteering opportunities. To learn more go to
http://vancouver.ca/people-programs/volunteering
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Working
There are three permit options for international students to work: one while a full-time student in a
career program, one while doing program-required practicums and one after graduating as a full-time
student.
Working Off-Campus
International students are eligible to work part-time (up to 20 hours per week) during their studies and
full-time during program breaks provided:
 Have a valid Study Permit (no work permit required; however, conditions of SP must allow for
work off-campus)
 Be currently registered as a full-time student in a career or academic program (not ESL) at VCC
 Make continuous progress towards completing program of study
For more information about working off-campus while studying, visit:
Citizenship & Immigration Canada (CIC) - http://www.cic.gc.ca/english/study/work-offcampus.asp
Practicum Work Permit
International students in a program with a practicum component that is an essential part of their
program completion will need to apply for this specific-purpose work permit. All students requiring this
work permit for their program will be contacted by VCC International Education and be provided with
the necessary school documentation to apply.
Note: Hospitality Management Diploma students do not require this work permit as the ‘500
hours of work experience’ falls under the ‘working off-campus’ permission above, i.e. the 500
hours are accumulated either working part-time during studies or full-time during the four
month summer break.
For more information about this program-specific work permit, visit:
Citizenship & Immigration Canada (CIC) - http://www.cic.gc.ca/english/study/work-coop.asp
Post-Graduation Work Permit (PGWP)
International students who graduate from VCC will be eligible for a PGWP provided they:
 Have completed full-time studies in a program of 8 months or more in duration
 Have completed and passed the program of study and received a notification that they are
eligible to obtain their degree, diploma or certificate
 Apply for the work permit within 90 days of completing their program
 Have a valid study permit when they apply for a work permit
Important Note: This is a once-in-a-lifetime work permit. You should be selective about when
to apply for it. If you are completing a second certificate or diploma or completing a degree, you
may decide to wait until after you have completed your full period of study before applying for
the PGWP.
For information about the Post-Graduation Work Permit, visit:
Citizenship & Immigration Canada (CIC) - http://www.cic.gc.ca/english/study/work-postgrad.asp
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Medical Exam
For a list of occupations requiring a medical exam, refer to Citizenship & Immigration Canada (CIC) http://www.cic.gc.ca/english/information/medical/medexams-temp.asp
Social Insurance Number
A social insurance number (SIN) is required for anyone who has the legal authorization to work in
Canada as it is needed for an employer to legally pay an employee. You can apply for a SIN from Service
Canada (See ‘Foreign students and the Social Insurance Number’). The SIN must be provided to any
employer within three days of starting employment.
For more information on how to apply for a SIN card as an international student, how to keep your SIN
safe, and what do to if your SIN number is lost or stolen, visit:
Service Canada - http://www.servicecanada.gc.ca/eng/sc/sin/
Income Tax
The Canada Revenue Agency (CRA) offers an informative video series as well as a web links that provide
tax-related information for international students studying in Canada.
Video Series: International Students & Income Tax: http://www.cra-arc.gc.ca/vdgllry/ndvdls/srsntrntnl-stdnt-eng.html
Students & Income Tax - http://www.cra-arc.gc.ca/E/pub/tg/p105/p105-13e.pdf
International students studying in Canada - http://www.cra-arc.gc.ca/tx/nnrsdnts/ndvdls/ntl-eng.html
Employment Standards
Fact sheets are available in a variety of languages to explain many aspects of the British Columbia
Employment Standards Act and Regulations - http://www.labour.gov.bc.ca/esb/facshts/welcome.htm
Resources for Writing Cover Letters & Resumés
Many job postings (volunteer or paid) require a cover letter and resumé. The Learning Centre offers
online resources for writing these documents:
http://library.vcc.ca/learningcentre/worksheets/resumes.cfm
Appointments can also be made with Learning Centre tutors to edit resumés and cover letters.
VCC Career Services
Explore careers, research employers, practice interview skills and more by linking to the VCC Career
Services website: http://www.vcc.ca/services/services-for-students/career-services/#btn-text
VCC International Education – August 2015
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Staying Healthy
Cultural Adjustment
Living in a new environment can be both exciting and challenging. It is common for international
students, no matter what country they are from, to go through ups and downs while adjusting to life in
Canada. Understanding this adjustment process and getting support during it will help you have a more
fulfilling experience while at VCC and in Vancouver.
Culture Shock
“Culture shock” is a common experience that describes the feelings of confusion and stress that happen
when in an unfamiliar culture. Not everyone has the same reactions to cultural adjustment. Different
people will experience the symptoms of culture shock in varying degrees and at different times.
Some common reactions to culture shock are:
● Extreme homesickness
● Difficulty with course work and lack of concentration
● Avoiding social situations
● Becoming angry over minor irritations
● Sleep difficulties
● Significant nervousness
Strategies to Help You Cope with the Adjustment Process
 Keep active. Become involved in sports, music, or volunteering. Being involved will give you
opportunities to meet new people and help you to learn about life in Canada.
 Be open-minded and curious. When in an unfamiliar situation, allow yourself to be curious
about the way things are perceived and done.
 Ask questions. Understanding others and making yourself understood in a new language and
environment needs lots of rephrasing and clarification.
 Stay healthy by exercising, eating good food and getting enough sleep.
 Read, listen and speak in English. It’s easier to understand a culture when one understands the
language used.
 Spend time with people who are happy and involved in Vancouver. Introduce yourself to other
international students. Help and support each other.
 Find someone you can talk to (such as a member of your host family, your instructor, a
counsellor or another student). When you have questions or need a second opinion, this
person can help clarify confusions and provide support.
 Be patient. The key is to remember that feelings of anxiousness or frustration are normal and
temporary. Give yourself time to adjust.
Adapting to a new culture is an ongoing process. It can be challenging at times, but going through the
transition of culture shock can help to develop greater confidence in dealing with new situations. It can
also lead to a greater appreciation of your own culture.
Remember, there are people at VCC who are available to provide you with support if and
when you need it. You can see a counselor at the Counselling Office at Downtown or Broadway
campuses.
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Medical Advice and Assistance
Calling a Nurse, Dietician or Pharmacist - http://www.healthlinkbc.ca/servicesresources/811/
By dialing 8-1-1 you can access nurses, dieticians or pharmacists to get health-related information.
Translation is available in 130 languages, so you can always get the help you need, when you need it.
For a listing of publications in languages other than English, please go to
http://www.healthlinkbc.ca/servicesresources/translatedresources/
Clinics
There are ‘Walk-in Clinics’ throughout Metro Vancouver. These clinics are often open in the evenings
and on weekends and see patients on a ‘first-come, first-served’ basis. For a listing of clinics in Metro
Vancouver, refer to http://www.yellowpages.ca/ and search ‘clinic’. For a listing of clinics in the city of
Vancouver, go to http://www.walkinclinicvancouver.com/ When you click on an individual clinic, you’ll
find their location, contact information, hours and languages they provide assistance in.
Tip: locate your local clinic before you are sick and need it.
Walk-in clinics near the Downtown campus:
Ultima Medicentre
1055 Dunsmuir Street
604-683-8138
http://www.ultimamedicentre.ca/
Stein Medical Clinic
887 Dunsmuir Street
604-688-5924
http://www.steinmedical.com/
Walk-in clinics near the Broadway campus:
Commercial Drive Medical Clinic
1515 Commercial Drive
604-255-5922
http://cdclinic.ca/
CBI Care Point Medical Centre
1623 Commercial Drive
604-254-5554
http://www.cbi.ca/web/cbi-health-group
Finding a Family Doctor - https://www.cpsbc.ca/physician_search
It can be difficult to locate a family doctor in Vancouver. However, the College of Physicians & Surgeons
of BC maintains a website where you can search for doctors accepting new patients. The search can
include other languages that the doctor can communicate in.
Hospitals (for emergencies only)
There are several hospitals with emergency areas in Metro Vancouver. To know the current wait times
for each hospital visit http://www.edwaittimes.ca/
Crisis Lines
In addition to seeking assistance through a medical clinic or family doctor, there are emergency contacts
to help with emotional or personal crises with interpretation in 140 languages.
Crisis Line
604-872-3311
Emergency Ambulance or Police
VCC International Education – August 2015
24 hours
http://www.crisiscentre.bc.ca/
911
24 hours
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Medical Insurance
All international students are required to have valid medical insurance during their stay in British
Columbia.
Private Medical Insurance (for first 3 months in BC) - http://david-cummings.com/
The International Office can assist you in purchasing the required private medical insurance during this
‘waiting period’ for the provincial Medical Services Plan. For more information about this insurance
(and in a variety of languages), please visit the website above.
When visiting a doctor while on private medical insurance, take:
 Your passport with your Study Permit
 Your private medical insurance card
 A claim form
Tell the doctor you are an international student, and ask for a receipt and a written diagnosis with the
doctor completing the claim form.
BC Medical Services Plan (MSP) (starting from 4th month) http://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents
Medical Services Plan is the provincial medical insurance plan that everyone living in British Columbia is
required to have. Everyone with MSP will receive a Services Card. You can use your Services Card when
you visit the hospital, doctor’s office or medical clinics for emergency and non-emergency visits. To
learn more about MSP, visit their website.
MSP will send regular bills to the address on your application form. Bills can be paid at your local bank.
See the back of the bill for other payment options (ex. mailing in a cheque or setting up on-line banking).
When visiting a doctor while insured with MSP, take:
 Your Services Card (the visit is covered under the MSP premiums you pay each month).
Extended Health Insurance - http://suvcc.ca/services/health-and-dental-plan/
For full-time Career or University Transfer students.
In addition to your basic BC MSP coverage, you are automatically enrolled in the Student Union at VCC’s
(SUVCC) Health and Dental Plan if you are a full-time student in Career or University Transfer programs
at VCC.
Coverage includes: dental services, extended health services such as massage, physiotherapy and
acupuncture, and also prescription medicines and eyeglasses (vision care). The cost is automatically
charged to your first tuition payment. Students in programs of less than one year have this cost
prorated according to the duration of their studies. Please visit the website above for more information.
Note:

You may OPT-OUT of this plan if you have your own medical insurance from your country
that is equal to what SUVCC’s extended health and dental plan offers. Opting-out is not
guaranteed however, and the final decision will be made by VCC’s insurance provider.
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Staying Safe
Vancouver is a beautiful and relatively safe place to live, but like any large city it is important for you to
take extra care during your stay here.
What You Need to Know
The Vancouver Police
The Vancouver Police Department’s website is a very useful resource for international student safety:
http://vancouver.ca/police/crime-prevention/for-individuals/student-safety.html
There you will find tips and safety strategies for the following:
 On the Street
 Out at Night
 Strangers & Street People
 Buses & Skytrain
 Scams & Fraud
 Apartment Security
 Relationships/Sexual Assault
 Bicycling
 Bank Machines
Be sure to read and put to use all of this safety advice! The best protection is knowledge.
While at VCC
It is important that you recognize that VCC is a public institution and is open to everyone. Therefore it is
important to take precautions with your personal belongings. Always have your bags, purses, portable
devices, etc. with you. Never leave them unattended as things can disappear in a moment.
Remember VCC’s Security can be reached at 4444 by a College phone, through any of the yellow Help
Phones throughout both campuses or by phone at 604.871.7000 ext 8361 (Downtown Campus) or
778.783.5020 (Broadway Campus). The VCC Security offices are also the ‘Lost and Found’ areas of the
College.
While on Transit
TransLink encourages everyone to be aware of their surroundings. The video ‘See Something? Say
Something!’ is worth viewing to know what to look for and how to respond if you have any safety
concerns while travelling.
Video link: http://www.youtube.com/watch?v=eNM_eSvGw8Y
How to contact Transit Police:

604-515-8300
Text: 87 77 77
Smart Phone App: OnDuty App (download from Apple iTunes or Google Play)
Website: http://www.transitpolice.bc.ca/
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Emergency Response
9-1-1
An emergency is where an immediate response is required. 9-1-1 is the emergency response number in
Canada.
Important things to know about 9-1-1:




Police, ambulance or fire? That is the first question asked so that the appropriate emergency
response is dispatched.
In a stressful situation it can be difficult to think in English. When calling 9-1-1 tell the operator
what language you speak in English (e.g. ‘I speak Spanish/Korean/Mandarin…”). 9-1-1 has
access to 140 languages to ensure that in an emergency people can get the help they need.
Calling 9-1-1 from a pay phone is free.
When calling from a cell phone you must tell them your location.
Non-Emergency & Community Resources
Vancouver Police
When an immediate response is not required (i.e. an non-emergency reporting of an incident or ongoing
situation), the Police can be reached at 604.717.3321.
Community Policing Centres - http://vancouver.ca/police/community-policing/index.html
There are 10 Community Policing Centres in Vancouver and they run in partnership with volunteer
community members and the Vancouver Police. They address local crime and safety concerns. Find the
Community Policing Centre nearest to you (map provided on the website) and learn more.
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