Job Description Date of Discussion: Date of LAST Discussion: Position Title: Name of Employee: Name of Manager: General Manager BRF Core Management Duties: To the Guest ‐ Hospitality Guest connection ‐ creating raving fans _______ Restaurant appearance and cleanliness _______ Equipment and facility maintenance _______
BRF standards of FOOD quality, safety, inventory, product & menu met or exceeded _______ BRF standards of service & salesmanship met or exceeded _______ To our STRATEGY as a company Goal setting for your team _______
Effectiveness of your staff meetings _______
Ability to form and institute policies pursuant to the BRF culture _______
Leadership and vision to staff _______
Successful management of daily operations _______ To our PEOPLE ‐ HR MANAGEMENT
Adherence to and training of BRF safety and accident prevention program _______
Delegation of responsibility (direct others to achieve goals) _______
Recruitment of new staff and proper staffing (planning use of HR resources) _______
Staff development ‐ orientation, training, testing, evaluation, challenge staff, by providing constant positive pressure _______ SALES, MARKETING and PR
Building yearly marketing plan with marketing director ‐ know sales & marketing goals (ROI) _______
Calendar of activities: being proactive and hitting deadlines is not optional _______
Website: information must always be accurate, current and relevant _______
Community involvement/charity events _______
Execution of in house events and promotions _______
Adherence to restaurant brand (merchandise) _______
Public relations: update marketing director of anything news worthy, think 3 months ahead OR if you are contacted by the press _______
Outreach: hit the pavement, make connection _______
Meet deadlines: quick response to proofs and time‐sensitive emails from marketing dept. _______ To the NUMBERS ‐ FINANCIAL MANAGEMENT
Adherence to budget _______
Timely input into budgeting process _______
Accuracy of inventory and cost control _______
Analysis of sales and cost control data, interpretation ‐ see the trends, be proactive, find a solution , set the course _______
Safeguarding of cash and other restaurant assets _______
Approval and timely submission of valid restaurant invoices to BRF offices _______
Job Duties: Brand Ambassador Talent Scout Servant Leader Head Coach Success Measures:  You are a standard bearer that models the way  You are authentic and disciplined  You bring energy (does not take it away)  You are habitually consistent  Your team is brilliant at the basics of operations  You have a clear grasp of the non‐negotiables of the company  Your actions and words are aligned with the brand and company goals  You Run it like you own it  You routinely meet or exceed financial goals  You have a strong bench of talent  You know the talent gaps and knowledge gaps  You prune the deadwood  You have a clear talent strategy for the year  You know what "heroes" and "zeroes" look like so that we hire well  You hire noticeably better people each time we hire (A players only)  You hire s‐l‐o‐w and fire fast  You put programs in place to develop and inspire "veteran" GMs . . . And GMs  You hold out for talent rather than panic hires  You routinely thank and recognize team members  You help team collaborate (P2P sharing)  You are an expert listener  You are a thermostat not a thermometer  You connect with internal and external communities within the stores  Your team knows that "everything speaks"  Your team has the "excellence reflex"  You see the stores through the customer’s eyes first  You are an above‐average public speaker  You rotate subject matter expertise among managers each quarter  You are skilled as a trainer  You teach everyone something new every day  You use what is taught  You are skilled at time and activity management  You are a good communicator  You are sharing key learning across the team  Your managers collect and share best practices at the meetings ~ 2 ~ Job Duties: Marketing Guru Synergist Goal‐Getter Success Measures:  You have an "Always Be Marketing" mindset  You are equally adept at external and internal marketing  Your management sees the stores through the customer lens  Your management connects with all our local businesses  You view marketing as a philosophy not as a department  You connect with all businesses, schools and organizations within 3 miles of the store  You do a SWOT analysis for your store annually  You use our team to market to friends and family  You execute effective quarterly business plans  You prepare and execute effective store visits to check in with your team and ensure that standards are being met  You connect the QBP to period goals and shift execution  Your managers execute effective pre‐shift meetings  You are self‐competitive  You are a "coach" and not an "inspector" when visiting your store  Consistently meets operational goals  Your team consistently achieves their goals  You are in it to win it  You learn from your mistakes  You play to win instead of playing not to lose  You archive and share knowledge across your team  You learn from other industries  You Inspire a shared vision with the team  You meet or exceed financial goals List 3‐5 Goals for the next year, include due dates and any assistance and/or training you’d like from your manager to ensure you accomplish them: Goal: Due Date 1. 2. 3. 4. 5. ~ 3 ~