Year 11 Applied Business - Work for Christmas holidays
Complete/improve work on the first four sections of the preparation for the second controlled
assessment (see attached sheets below). The areas covered are the introduction to McDonalds, job
roles, working arrangements and rewards, and recruitment. Remember to complete both parts of
each section i.e. the general section on the theory underpinning the topic and the applied section
which relates specifically to McDonald's. When making improvements you'll have to try and
remember your progress to date if you do not have your file. As a guide, the applied section is to be
the longest section of the two parts. This work must be completed and saved on a USB and brought
into school first lesson after Christmas.
Controlled Assessment Two: People in Business
McDonald's
1. Introduction to McDonald's
2. Job Roles
 The understanding of job levels defined in job specifications
(theory)
 The roles and responsibilities of job roles across different job levels
within McDonalds (applied)
3. Working arrangements and rewards
 Different types of working arrangements and rewards within those
job roles (theory).
 Different types of working arrangements and rewards in McDonalds
(applied)
4. Recruitment
 A general description of the recruitment process (theory)
 The recruitment process in McDonald's (applied)
5. Customer expectations
 What customers want: Customer Expectations (theory)
 The importance of customers and provision of good customer
service in McDonald's (applied)
6. Legislation
 Consumer and business legislation (theory)
 A legal course of action in a customer dispute in McDonalds
(applied)
Introduction to McDonald's
Set up a file called introduction to McDonalds
For this section complete the following steps:
1. Include some general background on the business, when it was
established and a very brief history to date.
2. Where is it located? - describe the location of the branch that you
are looking at (either Carmarthen or Pembroke Dock)
3. What type of activity does the business take part in? Is it making
goods, selling goods or another form of activity?
4. What type of businesses is it? Is it a sole trader, partnership Ltd
Company, public limited company, franchise or co-operative?
Explain briefly the features of this type of business.
5. Is it a large or small employer? I.e. how many people does it
employ?
6. Who are the main customers?
7. How is the business regarded generally by employees and
customers?
Make sure you use your own words
Job Roles (theory – A01i)
Set up a file called assessment objective one, part one: job roles.
In this file you must write a general explanation of your understanding of
the different job levels defined in job specifications.
For this section complete the following steps:
1. Explain that most businesses have hierarchical structures with the
bosses/managers at the top and the workers/operatives at the bottom, in
between are the supervisors, and alongside the operatives are the
support staff. Write this in your own words as an introduction.
2. Draw a hierarchical structure showing this (a triangle or pyramid p163)
3. Give a definition of a manager and then list and explain the roles or
jobs that a manager carries out (p171-174).
4. Give a definition of a supervisor and then list and explain the roles or
jobs that a supervisor carries out (p174-177).
5. Give a definition of an operative or employee and then list and explain
the roles or jobs that an operative carries out (p178-179).
6. Give a definition of support staff and then list and explain the roles or
jobs that support staff carry out (p180-182).
Use your class notes for this and the textbook pages 163-186 but
mainly p171-182.
Remember you cannot copy out of the book, you must write in
your own words!
Job Roles (applied)
1. Describe the structure of your chosen business with the aid of an
organisational chart
(a)
Is it a flat structure (only a few levels of different employees) or
a tall structure (a large number of levels)?
(b)
Is the business organised along functional lines? I.e. in
departments, for example, you may have a marketing manager,
with an assistant marketing manager and then employees who
work within the marketing department.
You must draw the organisational chart of McDonald's
2. Research three different job specifications across McDonald’s
hierarchy structure.
(a)
You may look at a crew member, apprentice, trainee business
manager, work experience, work trials, or head office worker,
but they must be at different levels i.e. manager, supervisor,
operative, support worker
(b)
Once you have carried out your research, write a detailed
explanation on how the roles and responsibilities differ across
these different levels in McDonald’s? I.e. what are the key
responsibilities for each job - on the McDonald's website each
role is described in detail, including key responsibilities?
Make sure you use your own words
Working Arrangements (theory – A01ii)
Now set up a file called assessment objective one, part two: working
arrangements
In this file you must write a general explanation of the differing types of
working arrangements that exist.
For this section complete the following steps:
1. Explain the difference between permanent and temporary work (p
189).
2. Explain the difference between full and part-time work (p189).
3. Explain how hours of work may be shift work, flexitime, overtime,
breaks from work (p189-191).
4. Explain how the place of work may differ by looking at work in
offices, retail outlets, tele-working, mobile and home-based working
(p191-192).
5. Explain the different types of pay and benefits, including holidays
(p193-194).
6. Explain the importance of flexibility of staff today, and why working
arrangements may need to change - may be to introduce introduce
new technology, or team-working etc (p195-197).
For all of these you need to look at the effects of these changes on
both employers and employees.
Remember you cannot copy out of the book, you must write in
your own words!
Working Arrangements (applied)
1. Describe the working arrangements in McDonald's. Include information
on the working arrangements particular to each of the three job roles.
a) Is the particular worker (e.g. crew member) full-time or part-time?
b) Are they in permanent or temporary employment?
c) What are their hours of work?
d) Where do they work?
e) Do they have to be flexible in their employment?
f) The rewards in the job
2. Describe the training available to each of these workers throughout
their careers
3. How does McDonalds encourage and retain their staff?
4. Describe any new working arrangements recently introduced at
McDonald's.
5. Recommend some changes that could be made to the working
arrangements at McDonald's which would benefit the company as a
whole.
Make sure you use your own words
Recruitment (theory – A01 iii)
Set up a file called assessment objective one, part three: recruitment.
In this file you must write a general explanation of the recruitment
process of a business.
For this section complete the following steps:
Recruitment
1. Explain briefly the main steps of the recruitment process for a business
(p237-243). The steps you must explain are:
 identifying the vacancy;
 drawing up a job description;
 drawing up a person specification;
 advertising the vacancy;
 short listing applicants;
 interviewing applicants;
 selecting and appointing the most appropriate candidate.
2. Explain briefly the legal and ethical rules which affect the
recruitment process including legislation (laws) passed on
discrimination linked to disability, gender and race and ethical
guidance on good practice (p208-209).
3. Explain briefly the personal job application process including a brief
description of the key features of a good CV, application form, letter
of application and interview performance (p246-251).
Use your class notes for this and the textbook pages
235-253.
Remember you cannot copy out of the book, you must
write in your own words!
Recruitment (applied)
1. Describe the recruitment process used by McDonald's to fill job
vacancies.
2. Describe other possible recruitment methods which McDonald's could
have used, and compare these with the actual process of recruitment
used by McDonald's.
3. Using one method of application, apply for a vacancy suitable for a
school leaver with your chosen business.
(This is an optional section and is the sort of question that may be set in
the controlled assessment next year).
Make sure you use your own words