Communication Skills Prof. Ziliani Paper assignment - Please take note of the paper that has been assigned to you. Send an e-mail to prof. Ziliani (cristina.ziliani@unipr.it) requesting your copy of the paper. On June 30 and July 1 attend the conference and listen to the paper presentation. You can ask questions to the author. Write a 2000 word essay discussing the paper content and send it via e-mail to cristina.ziliani@unipr.it by July 31st. N AUTHOR 1 Sekliuckiene Jurgita 2 Sullivan Pauline 3 Foster Carley 5 Donnell Lisa 7 Reid Aisling 16 Grappi Silvia 24 Hanna SchrammKlein, 28 Bygvrå Susanne 29 Botschen Günther 37 Kolb Stefan 48 McGuinness Donna 55 Wood Steve 59 Teller Christoph 72 Frasquet Marta UNIV Kaunas University of Technology, Lithuania Texas State Un. TITLE Retailing services in Lithuania: retrospect and prospects students Khayrullina Ekaterina/Goran Iljashev Characteristics of Top Global Retail Firms with U.S. Brick and Mortar Stores Nottingham Trent The role of age and gender in the University retail service encounter Montanari Anna/Longo Valentino University of Ulster, Northern Ireland University of Ulster Customer Relationship Marketing: The Case of SME Retailers Filippini Cristina Relationships in the Retail Supply Chain: The Role of Facilitating Factors Bi-national products: Does COD and COM matter for retailers? Turay Charles/Benedetta Ludovica romani Gourba Dana/Anna Pugnetti Università di Modena e Reggio Emilia University of Cross-Channel Integration – Is it Siegen, Germany valued by Customers? Cibotari Sergiu/Andrea Danni Univ. of Southern Outshopping and retail sales Denmark leakage – Regional impact of an attractive shopping venue University of Brand-driven leadership and Innsbruck management in retailing Ackom Agnes Universität des Saarlandes Tavani Silvia The Evolution of Critical Success Factors in German Retailing – A Retrospective Analysis University of Competitive Advantage for Ulster Independent Retailers: Product Knowledge as a Critical Resource[3] University of Retail Store Sales Forecasting: A Southampton UK Knowledge Management Perspective University of Antecedents of Store Format Stirling, UK Patronage Behaviour of Elderly Consumers - A Response Based Segmentation University of Dynamic Capabilities in Retailing: Valencia, Spain. A perspective for the study of international fashion retailing Noureddine Beja Danmeng Feng Deliu Tatiana Essouma Christelle/Philippins Dwaadeu Bergonzi Martina Nerani Valentina 75 Theodoridis Prokopis K. University of Western Greece 78 Abad Gázquez University of Almería (Spain) 90 Meyer-Ohle Hendrik National University of Singapore University of St.Gallen, Switzerland 97 Thomas Rudolph Shopping Centre image attributes effects on consumer’s satisfaction and loyalty during the crisis in Greece The impact of store flyers on whether and how much to buy: a random parameters approach Developers, Anchors, Tenants Shopping Mall Development in Japan Consumers' Self-Scanning Adoption: The Role of Personal and Situational Factors Vilardi Antonino Boachie Agyemang Pengue Gennaro Ansah Samuel