Final Review Sheet

BA 479 / CS 480 / MCMT 479: Review Sheet / Study Guide for Final Exam (Chaps 5 through 12)
Chapter 5: Introduction to E-Business Systems
1) Be able to describe the difference between the Internet, an intranet and an extranet. Describe
some of the business values of each. How does the term “internet technologies” relate to
intranets and extranets?
Chapter 6: Enterprise E-Business Systems: (CRM / ERP / SCM)
1) Be able to distinguish between a functional information system (accounting, marketing, human
resources….) and a cross-functional system (enterprise resource planning, customer relationship
management, supply chain management…..) Describe some benefits to be obtained by integrating
information systems and explain why the integration is increasingly important.
Chapter 7: Electronic Commerce Systems:
1) Be able to describe E-commerce and know the meaning of the following terms: Business to
Business (B2B), Business to Consumers (B2C), and Consumer to Consumer (C2C)
2) Be able to describe the e-commerce situation described as the “Bricks or Clicks alternatives” and
know some of the related strategic issues.
Chapter 8: E-Business Decision Support (Module II Business Applications)
1) Describe the three levels of business decision-making (strategic, tactical, and operational) and
the characteristics of the decision-making environment for each (unstructured, semi-structured,
and structured).
Chapter 9: Developing Business / IT Strategies:
1) Be able to describe the importance of organizational planning and the benefits that result from an
effective planning process.
2) Describe the implications of end-user resistance in the implementation of E-business change to
include systems implementation.
Chapter 10: Developing Business / IT Solutions Solutions:
1) Be able to explain the concept of prototyping in systems development and explain how it might
be used to improve the development process and the end product for users.
2) Be able to give at least three reasons why systems implementation projects can be a major
management challenge. Provide some of the key things managers can do to address the
3) Be able to explain why business professionals and IS specialists use a systems approach to
developing IS solutions.
4) Understand the 5 steps of the Traditional Systems Development Lifecycle.
5) Know the difference between economic, technical, operational and organizational feasibility
6) Be able to describe the difference between tangible and intangible benefits of a proposed systems
7) Know some of the types of software that are normally associated with end-user development of
8) Be able to describe systems conversion methods (parallel, pilot, phased, plunge) and provide
advantages and disadvantages.
Chapter 11: Security and Ethical Challenges:
1) Identify several ethical issues surrounding the increased use of information systems in
organizations (employment, individuality, working conditions, privacy, health etc)
2) Be able to describe a Firewall and explain its purpose. Why does the use of a firewall always
involve access and security tradeoffs?
3) Be able to talk about who has responsibility for ensuring that appropriate plans and procedures
are in place for computer security and disaster recovery.
4) Explain the role of business leaders in minimizing the negative effects of organizational
information technology decisions.
5) Be able to explain why a company might be well-advised to exercise its legal right to monitor email traffic on the company network.
Chapter 12: Enterprise and Global Management of E-Business Technology:
1) Explain some of the ways that globalization has made IT management more difficult. Discuss
some cultural, political, and geo-economic factors.
Key Terms (all chapters):
Disaster Recovery Plan
E-Business / E-Commerce
Enterprise Resource Planning
Types of Feasibility
Intranet / Extranet
Customer Relationship Management
B2B / B2C / C2C
Software Piracy
Electronic Business
Supply Chain Mgmt