Grade
FUNCTION
DIVISION/LOCATION
OPERATING GROUP
REPORTS TO
REPORTING TO THIS POSITION
DEFINITION
Minimum hourly rate plus great benefits.
Operations Assistant
Brighton SEA LIFE Centre
Midway
Operations Manager
Duty Managers, Team Leaders and other Operational Managers
To provide the ‘AMAZING EXPERIENCE’ to all our guests with high quality, courteous, efficient and helpful service at all times. To educate and entertain visitors to the Brighton SEA
LIFE centre by sharing your passion for our product whether that is Welcome, Food and Beverage, in our retail gift shop or giving a talk on endangered wildlife to a packed auditorium of school Children. Sales, Service and confidence in public speaking are mandatory skills required at this level.
JOB PURPOSE (please list primary role responsibilities and operational accountability)

Creating Magic Moments for our Guests
 Cash Handling
 Giving Talks & Tours in the Attraction

Face Painting, Mascot character & Other Ad Hoc Interaction

Retail Merchandising & Stocking

Food Service

Captaining our Glass Bottom Boat

Cleaning
BUSINESS IMPACT/RESULTS
 Promoting Merlin Entertainments policy of quality customer care by ensuring a courteous, efficient, helpful and entertaining service to our guests.

To approach and include all guests in our amazing environment specifically on Key Interaction Points i.e.
Rockpool, Glass Bottom Boat and Photo Point.

Ensure all public areas are well stocked, ready for the Attraction opening and that they are maintained and kept in
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a clean and tidy manner throughout the day.

Ensure all cash handling transactions are processed accurately considering promotions, vouchers, discounts etc.
 To ensure that all voucher redemptions in admissions are suitably organised.

To promote our Guest Feedback touch screen to Guests in order to ain feedback through the day.
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Actively maximise visitor spends on guide-book sales throughout the year to ensure that Budgeted Target is achieved.
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Actively maximise visitor spends on additional sales (Glass Bottom Boat, Behind the Scenes Tour) throughout the year to ensure that Budgeted Target is achieved.
 Ensure the highest standards of accurate and efficient cash handling procedures.

To maintain stockrooms in a clean and tidy condition, ensuring stock rotation is carried out.
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To follow opening and closing procedures as detailed in the departments operating plan.
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To greet all visitors with eye contact, a smile and a verbal greeting on every interaction.
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To issue a receipt and a passing pleasantry on every cash handling transaction.
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To ensure that uniform meets minimum standards as detailed in the Staff Handbook.

To adhere to all company policies concerning Health and Safety, COSHH and Food and Hygiene regulations.
APPLIED KNOWLEDGE & SPECIALIST SKILLS

Previous working knowledge of customer service environment

Previous cash handling experience if working in cash handling role
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