Dr A D Pearlman
Kippax Hall Surgery
54 High Street
Kippax
Leeds LS25 7AB
MB ChB MRCGP
Dr C Emery
MB ChB
Dr J R Jones
Tel: 0113 3854558
Fax: 0113 2873970
MB ChB DFFP
Patient Participation Group – 24 April 2012
Minutes of meeting
Attendees
Karen Taylor, Practice Manager and Chair
Dr Jason Jones, GP Partner and interim Secretary
Elaine Cheesborough
Kathleen Judd
Peter Bollard
Susan Ball
Roger Van-Loo
Elaine Van-Loo
Ellen Anderson
Emily Brown – Improvement and Engagement Co-ordinator for the older people and long
term conditions project
Apologies
Margaret Bollard
Jean Gittins
Elizabeth Wilson
Pauline Kearton
Christine Macdonald
1. Welcome and Introductions
New members were welcomed to the group
2. Older people and long term conditions project
Em Brown from the older people and long term conditions project came along to the
meeting to explain the aim for greater integration between health and social care services
especially around long term conditions and sought feed back from the group and on how
to promote this work to the wider community.
A copy of Em’s notes are attached to the minutes
3. Minutes of the last meeting
The minutes of the last meeting were gone through in detail for the benefit of the new
members.
The minutes were agreed as correct.
4. Matters arising
i. Men’s health – work is still on going to put together a set of information for
patients in relation to men’s health.
Suggestions were made on how to communicate this information and included,
inclusion on the next newsletter, handing out when patients attend NHS health
checks, emailing, attaching to repeat prescriptions
ii. Patient Survey – a draft newsletter was provided for the group to review. The
newsletter was produced to try and address some of the issues around knowledge of
appointments which was highlighted in the patient survey.
Suggestions for addition to the newsletter included a stronger message about the
importance of cancelling appointments and including a section on telephone
appointments.
The number of patients that fail to attend appointments was discussed. Strategies to
improve this were discussed including text message reminders, letters to patients
and notices in the waiting room.
The question of whether double appointments could be booked using systmone on
line was raised and will be looked into.
Overall the content of the newsletter was agreed as suitable and useful.
iii. Hand gel has now been located at various points throughout the surgery for use by
patients
5. Well woman service
It was agreed to continue to roll this forward until Margaret could next attend
6. Ideas from the suggestion box
There were no suggestions in the box for consideration
7. Any other business
i. New members were asked if they were happy for their names to be published on
the practice website. All members were happy with this.
ii. Suggestions for the next meeting
1. A speaker from the local CCG on how commissioning will work
8. Date and time of next meeting
Tuesday 17 July 2012 at 17:00