Part 1: JOB PROFILE
DEPARTMENT:
Policy, Research and Development
JOB TITLE:
Project Manager
LAST UPDATED:
October 2014
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MAIN PURPOSE OF JOB
To plan, manage and lead on projects, coordinating objectives across teams and securing
the involvement of volunteers and external stakeholders in order to deliver partnership
objectives within agreed timescales.
POSITION IN ORGANISATION
Reports to Head of Quality and Development
Line management of Project Officers
Liaises at all levels internally as required
SCOPE OF JOB
Management of multiple projects
Line management of Project Officers.
Internal liaison and change management.
External liaison and national stakeholder involvement.
General duties of a Samaritans staff member
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DIMENSIONS AND LIMITS OF AUTHORITY
 Manages budget of circa £200k with signatory authority up to £1000.
 Advises Head of Quality and Development on all issues relating to partnerships.
 Produces papers for Directorate or subcommittees as required.
5. QUALIFICATIONS
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Degree level qualification essential, Masters level desirable.
Qualification in mental health/psychology/social work/ community development is desirable.
Project Management qualification desirable (e.g. Prince 2).
6. SKILLS, KNOWLEDGE AND EXPERIENCE
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Experience of working in partnership with a diverse range of stakeholders in the public
and voluntary sectors is essential, including participation in external forums
Demonstrable experience of planning, management and evaluation of complex long term
projects relating to health or wellbeing is essential. Knowledge of project management
This job description is a statement of requirements at the time of writing and is not contractual. It should
not be seen as precluding future changes after appointment to this role.
D:\106742523.DOC - February 16, 2016
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methodology (e.g. Prince 2) is desirable. Experience of planning budgets is desirable.
Experience of line managing staff and the ability to motivate and support them effectively
is essential.
Working knowledge of the mental health sector and a good knowledge of mental health
promotion and suicide prevention is essential. Experience of working with people who
have used mental health services is desirable.
Excellent inter-personal skills including written and verbal communication skills, and a
demonstrable ability to network effectively.
Ability to produce high quality specialist reports for senior management as well as for a nonspecialist audience essential.
A positive attitude to change and demonstrable ability to problem solve in a creative and
positive way.
Experience of volunteering or working with volunteers is desirable. A working knowledge
of Samaritans is desirable.
Good IT skills, specifically the competent use of Microsoft Word, Excel and Power point.
7. PERSONAL ATTRIBUTES
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Calm and confident manner and a positive attitude to change.
An ability to motivate and to enthuse others.
Commitment to quality service and continuous improvement.
High degree of accuracy and attention to detail.
Commitment to the aims of Samaritans and the ability to appreciate and work within
Samaritans volunteer led environment.
The ability to attend meetings and take part in events outside normal office hours including
some evenings and weekends.
Part 2: DUTIES AND RESPONSIBILITIES
Management of projects
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Manage complex high value programmes of work, linking together inter-departmental
projects.
Manage small scale projects as required.
Produce project management documentation and budgets
Make recommendations for the readiness of projects to be extended across the organisation,
and work with relevant operations teams to develop appropriate plans for rolling these out.
Producing papers for Trustees as required.
Producing reports for Head of Quality and Development as required.
Internal Liaison and Change Management
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Facilitate effective management of change across 201 branches in the UK and Ireland.
Support the development of standardized change management approaches within
Samaritans
Ensure excellent communication of developments and change.
Be responsible for updating project management documentation, offering advice and training
for staff when relevant
Anticipate and manage volunteer concerns.
Line Management
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Line management of Project Officers working on development projects.
Oversee activity in development to ensure that projects are in line with objectives, within
budget and on time.
This job description is a statement of requirements at the time of writing and is not contractual. It should
not be seen as precluding future changes after appointment to this role.
D:\106742523.DOC - February 16, 2016
External liaison and stakeholder involvement
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Work with leading institutions and/or individuals to secure key partnerships as required.
Represent Samaritans’ development work at conferences and specialist forums.
Enable internal stakeholders to play a part in the design, implementation and dissemination
of development plans.
Support other departments including fundraising and communications with project updates
and specialist information.
General Duties of a Samaritans’ Staff Member
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Contribute to the effective and efficient running of the General Office as appropriate
Participate, as appropriate, in Staff forums and Meetings
Adhere to Samaritans’ Polices and Procedures that are in effect from time to time
Represent the General Office appropriately across the movement and Samaritans to the
wider community as appropriate
Treat all colleagues, volunteers and members of the public with dignity and work within and
adhere to Samaritans’ equal opportunities statement and polices
This Job Description is a statement of requirements at the time of writing and is not
contractual. It should not be seen as precluding future changes after appointment to this role
This job description is a statement of requirements at the time of writing and is not contractual. It should
not be seen as precluding future changes after appointment to this role.
D:\106742523.DOC - February 16, 2016