PART 1: JOB PROFILE
DIRECTORATE:
Corporate Services
TEAM:
Information Systems
JOB TITLE:
Business Systems Data Analyst
LAST UPDATED:
15th May 2015
1.
MAIN PURPOSE OF JOB
Design, support and maintain an appropriate data architecture for the organisation’s business
systems and reporting needs which ensures single points of truth, integrity of data and ease of access
to information through the organisation’s chosen management information systems.
2.
POSITION IN ORGANISATION
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Reports into:
Line Manages:
Liaises with:
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Works within a team of:
3.
Business Systems Manager
n/a
Staff and volunteers at all levels within Samaritans Central Charity,
the wider organisation, and external partners/suppliers
10 (4 in the Business Systems function)
SCOPE OF JOB
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Configuration, administration and development of management information systems
Maintenance & support of management information systems
Continual improvement of management information systems
General duties of an IS team member
General duties of a Samaritans’ staff member
DIMENSIONS AND LIMITS OF AUTHORITY
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The SME for QlikView and dependent systems
The SME for dashboards and reporting in the Salesforce platform
Support the Business Systems Analyst as the SME for Salesforce
QUALIFICATIONS
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A computer-related university degree would be a significant advantage as would Microsoft or
other recognised certification and membership to industry bodies (e.g. BCS).
Salesforce ADM201/ADM301 certification would be advantageous
QlikView Designer, Developer and/or Systems Administrator would be advantageous
Microsoft Technology Associate (MTA) Database, Microsoft Certified Solutions Associate for
SQL Server certification or similar would be advantageous
This job description is a statement of requirements at the time of writing and is not contractual. It should not be
seen as precluding future changes after appointment to this role. When the job description is updated please a
signed and electronic copy to HR.
6.
SKILLS, KNOWLEDGE AND EXPERIENCE
The successful candidate will be able to demonstrate current experience developing and maintaining
data architectures which support the organisations management information needs and strategic
objectives.
Previous experience should include the following:
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Experience of pulling data from various different sources and designing reporting structures
for business analysis and problem solving
Experience in using data modelling tools
Experience of using reporting tools such as Salesforce and QlikView (reports, dashboards
and setting up appropriate folder structures)
Experience of working with any of the following would be advantageous: SPSS, Cognos,
Crystal Reports, SQL Server, SSIS.
Good knowledge of the logic and structure of relational databases
SQL Server and T-SQL experience querying and manipulating data
Experience analysing information and creating data mining solutions using Microsoft
Reporting Services and Microsoft Excel. Experience of QlikView would be an advantage
Document writing (both technical and end user)
Experience using source code control software (preferably git)
Skills
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7.
Able to design and implement data processes
Analytical mindset, ability to see the big picture and convey to others
Detail-orientated with good problem solving skills
Good organisational skills and ability to prioritise workloads
Good written and verbal communication skills and experience of cross-departmental working
Able to anticipate customers’ needs
An awareness of data protection issues
Skills such as logical data modelling, physical data modelling, data policies development, data
strategy, data warehousing, data querying languages would be advantageous.
Able to appreciate the values of merging disparate data sources to enhance organisational MI
capability.
PERSONAL ATTRIBUTES
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Able to work with minimal supervision
Self-motivated and can motivate others
Ability to prioritise workload and work well under pressure to meet deadlines and manage
business expectations
Good interpersonal, communication and presentation skills with the ability to present complex
ideas to technical and non-technical audiences
Able to think creatively and present solutions to problems together with their benefits and
drawbacks
Positive, proactive approach
Good team worker
Passionate about problem solving, continuous improvement and customer service
Good attention to detail and checks quality of own and other’s work.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be
seen as precluding future changes after appointment to this role. When the job description is updated please a
signed and electronic copy to HR.
PART 2: DUTIES & KEY RESPONSIBILITIES
Configuration, administration and development of management information systems
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Shape the structure and appropriate storage of information in a variety of systems so that
data can be effectively retrieved by users at all levels.
Design, create, deploy and manage a data architecture for the organisation using tools such
as QlikView, Salesforce and SPSS.
Oversee data management and database optimisation
Create reports and dashboards and set up appropriate folder structures to meet
organisational needs.
Maintenance & support of management information systems
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Act as SME for QlikView and Salesforce reporting.
Create documentation such as process guides, policy documents, configuration standards,
change logs and help related materials for users
Set and monitor standards for data management within the organisation. Ensure that the
organisation’s data assets are kept in line with any set standards and defined data
architecture.
Help and train users to develop and create reports and dashboards
Share business and system knowledge and information
Continual improvement of management information systems
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Translate data requirements, turning them into appropriate data models and data system
developments.
Act as a bridge between systems developers and consumers of the data
Work with project teams, informing and advising appropriate data structures in line with the
data strategy and to meet business and organisational needs
Act as the authority and sign-off for data models and storage ensuring that they are optimised
to inform all reporting outputs.
Develop an understanding of the organisation’s needs for data, producing data model designs
that meet business and operational requirements.
Review whether a metadata registry and organisational dictionary would be advantageous to
the organisation. If appropriate, set up and maintain.
Analyse data quality, manage data quality issues, escalating where appropriate and
recommending solutions.
Work with stakeholders (business and IT) to facilitate the design and execution of an
organisational data strategy.
Work with and support the IS team to create a systems strategy and roadmap.
Map systems and interfaces used to manage data within the organisation. Carry out analysis
of current state and provide concepts of desired future state, identifying projects needed to
close the gap between the two.
Analyse the impacts of any proposed functional system enhancements.
Manage the relationship with implementation and support partners for specific development
pieces of work.
Work closely with Evidence, Data Protection and Operational Data teams to ensure that
needs are met.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be
seen as precluding future changes after appointment to this role. When the job description is updated please a
signed and electronic copy to HR.
General duties of an IS team member
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Contribute to the efficient running of the IS team
Attend IS team meetings
Provide support and assistance to other members of the IS team as requested by the Head of
Information Systems
Investigate and implement best practice with regards to data processes and improvement
Keep abreast of technology developments both within and outside of Samaritans’ industry
through creating a network of colleagues and attending industry / technology seminars as
appropriate to help Samaritans deliver and maintain competitive advantage
General duties of a Samaritans’ staff member
 Contribute to the effective and efficient running of the General Office as appropriate
 Participate, as appropriate, in staff forums and meetings
 Adhere to all Samaritans’ policies and procedures
 Represent the General Office appropriately across Samaritans to the wider community as
appropriate
 Treat all colleagues, volunteers and members of the public with dignity and work within and
adhere to Samaritans’ equal opportunities statement and policies
 Carry out any reasonable requests made that are with the broad remit of the role
Signed by employee: ________________________
Date: _______________________
This job description is a statement of requirements at the time of writing and is not contractual. It should not be
seen as precluding future changes after appointment to this role. When the job description is updated please a
signed and electronic copy to HR.