2 Warranty case?
Warranty Policy
Version 3 en
Copyright Prexiso AG
Glattbrugg, Switzerland 01.02.2012
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1 Introduction
Conventional warranty procedures usually demand that the instruments must be sent in to a designated service centre. Consequently, the user has to make do without the instrument for a limited amount of time.
For this reason we offer a customer oriented solution: Even in warranty cases the dealer will be the direct link to the customer. In a warranty case the customer will get a new device and the dealer will get a refund for that device from our side, either financially or in form of the delivery of a new device.
Advantages to our dealers:
Immediate solutions to customers problems
Increasing customer satisfaction and binding customers to your services
Easy, non-bureaucratic processing
Advantage to our customers:
No time lost with the instrument being sent in and thus no loss in productivity
Quick, non-bureaucratic solutions
No additional costs for packaging, transportation, etc.
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2 Warranty case?
2.1 E VALUATION OF D EFECTIVE I NSTRUMENTS
For daily application, this flowchart can be used. It is meant to systematically evaluate defective instruments.
Customer with defective
Instrument
The salesman checks :
User error yes
Instructions according to corrective measures
End
-Batteries are suitable and correctly inserted.
-Error code displayed
(203, 204, 252, 253, 255, 256,
257, 260, 282-284, 287-289 no
Used as intended?
no yes
Within the warranty period?
no yes
Fill in the coupon
Send new instrument to customer
Sell new instrument
Sell new instrument
Send defective instrument along w ith the w arranty coupon to
Prexiso (or to a distributor)
Defective Instruments have three possible causes of error:
Wrongful applications
Defects despite proper application
Defects due to improper application
- No obvious damage to the casing
- The overall condition of the instrument is important
Warranty:
- Check purchase date on sales receipt
- If not available:
Production date + 3 months = purchase date
Fill in the coupon
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These determinations are as important as the date of sale for warranty claims. Warranty is only given, if the defect occurred within the warranty period and the instrument was used as intended .
2.1.1 A PPLICATION E RRORS
Please first check whether there is a user error.
- Are the proper batteries used and are they inserted correctly?
- Is an error message displayed?
- Is a spare part defective?
Some error codes displayed indicate a user error and can be corrected by simple measures.
The error codes and corrective measures are listed in the appendix and in the User Manual.
2.1.2 U SED AS I NTENDED
Intended use is simply applying the Instrument as a measuring instrument and having no obvious damage done to the casing. The general impression the instrument makes decides how it was used. The decision should be made based on experience and good judgment.
For improper use, there is no warranty . The customer must acquire a new instrument.
Warranty periods:
Laser Distance meter
Cross Line laser
24 months as of date of sale to customer
12 months as of date of sale to customer
2.1.3 F ILL IN THE C OUPON
After the evaluation has been completed, the warranty coupon has to be filled in. It is sent along with the defective instrument to the Prexiso distributor.
The warranty coupons are available at your dealership.
2.2 S PARE P ARTS
Should the spare parts listed in section 3.2 be affected by a defect, the parts are replaced against payment
No complete instrument may be replaced .
Those spare parts have to be ordered.
2.3 R ETURN OF OLD DEVICES FOR SCRAPPING
In accordance with European directive 2002/96/EC (better known as WEEE), Prexiso AG undertakes to offer a returns service for devices sold after 13.08.2005.
Scrap devices that are covered by this directive can be returned at any time to the Prexiso AG, or to your distributor. Please note this on the warranty coupon (e.g. by writing “for scrap”) when doing so.
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3 Appendix
3.1 E RROR -C ODES
3.1.1 A PPLICATION ERRORS
( appears in the display)
In this case, the instrument may not be replaced
Error Code Description
204
252
253
Calculation error
Temperature too high (see technical data)
Temperature too low (see technical data)
255
256
257
258
260
Receiver signal too low, measuring time too long, distance too long
Receiver signal too strong
Erroneous measurement, too much backlight
Measurement outside of measurement range
Laser beam was interrupted
Corrective Measure
Repeat procedure
Let instrument cool down
Warm up instrument
Shadow the target area, measuring time > 10 sec.
Use target plate (e.g. white paper)
Repeat measurement during different lightning conditions
Correct range
Repeat measurement
3.1.2 M EASURING MODULE ERRORS
( appears in the display)
Measuring module errors could be caused rarely by dew moisture. In this case wait for a certain time until you activate the device again.
Error Code
282-284
287-289
Description
Measuring module error
Measuring module error
3.1.3 O THER ERRORS ( NO MESSAGE ON THE DISPLAY )
Error Code
000
001
002
003
004
005
Description
No function, even with the specified batteries
Measurement error
Display defective
Other defects
Keypad or Button not working
Mechanically defect (housing, display, etc.)
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3.2 Spare Parts
Art.Nr.
787296
788507
760216
762067
Description
Battery compartment cover PREXISO P80
Pouch PREXISO P80
Pouch PREXISO X2
Battery compartment cover PREXISO X2
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