NADEEM WAZIR KHAN CELL PHONE # 00971-50-3528788 (UAE) Email address: nadeemwazirkhan@hotmail.com OBJECTIVES To grow in competent and challenging environment of Admin and Marketing icManagement to become a successful factor and possessing a number of significant achievements, excellent professional and commercial approach to solving problems and optimizing team potentials, now looking for next stage in career of continuing to make a significant contribution as a major player in the organization. ACADEMIC QUALIFICATION Dec'08 Jan'01 COMPLETED MY STUDY OF MASTER OF BUSINESS ADMINISTRATION (MBA – MARKETING AND FINANCE) from Preston University Ajman UAE. BACHELOR DEGREE (BCS - BACHELOR OF COMPUTER SCIENCE) from Preston University, Karachi-Pakistan CURRENT JOB PROFILE Meeting Customers Business Development Marketing Mix CRM Customer Service JOB EXPERIENCES M/s. OFFICE SYSTEM TRADING LLC (DUBAI) ( GROUP OF COMPANIES ) CUSTOMER RELATIONSHIP MANAGER United Arab Emirates. Job / Duties include: (May’11 to date) Mainly handling properly the CRM activities. Meeting and Understanding current and potential customers. Having good relationship with the existing customers like Airport, Dufry, shopping malls, Hotels, Contracting Companies, Hospitals, Universities and with the Gov. Bodies like Traffic police, Economic Dept, Municipality, Sea Port and Labour Dept. Generating inquiries for the Sales Department from the database of existing customers and ensure the best flows of process from the start till the services or products delivery are work coordinate with related department head to improve the process. All complains should handle immediately and ensure that both company and customer are getting their fair value. Continued on Page / 2 .2... Giving Demonstration of required product to the existing and new customers. Having good relationship with existing customers to avoid cancellation of AMC. Preparing monthly CRM report. M/s. IMPACT MEDICAL SURGICAL EQUIP. TRADING LLC ( GROUP OF PHARMACIES ) (Jan'09 to March’11) SALES AND MARKETING MANAGER United Arab Emirates. Job / Duties include: Instilling a marketing led ethos throughout the business. Researching and reporting on external opportunities. Meeting and Understanding current and potential customers. Setting sale objectives and coaching sales people. Developing the Sales and marketing strategy and plan. Management of marketing mix like Advertisement, Product Design, Product Price, Product Packages, Sales Promotion, Public Relation. Managing agencies like Ministry of health, Different media, etc. Supervising the sales floor and develop the sale force. Involving in customers follow up and assist sales staff in the selling operation. Conducting sales meeting and maintaining self development program. Handling complaints from customers and sales staff. Having coordination with the CRM and R&D. Approving images by Improving quality and relations. Managing the events like Annual meetings, Rewards ceremonies, Exhibitions, Festivals and new product launching. Allocating areas to sales executives and knowing of what competitors are doing. Making customer focused decisions and managing the customer relationships. MAKKAH GROUP OF PHARMACIES: M/s. MAKKAH MEDICAL EQUIP. & DRUG STORE (Jun'03 to Jan, 09) MARKETING MANAGER United Arab Emirates. Job / Duties include: Focus is to maintain and control the Marketing budget. Coordination and execution of re branding and publicity exercises with external agencies. Identifying and pursuing both high yield market segments and new business opportunities in coordination with sales. Ensure that customer service level is of the highest standard across all business units and maintain a close watch on business unit pricing activities. Create the market campaigns in tandem with the sales team; maintain an awareness of developments in the market related to business of similar nature to ensure that the company continues to apply the most effective policies and approaches. Continued on Page / 3 .3... Drive the company through a Marketing strategy and plan. Caring the demands of the customers by knowing their needs and wants. Handling the territories. Maintaining the best delivery status. QAISS INTERNATIONAL (Jan’02 to Sep’02) TYCO FIRE & SECURITY - ADT AUTHORIZED DEALER MANAGER SALES AND MARKETING Job / Duties include: To create a goodwill of the company and the product of ADT Security Systems. To recruit and train the Sales staff for increasing the business. Providing the full support to the outdoor staff. To increase the sales with the different sales approaches. ROSE INTERNATIONAL (Importer & Stockiest) Karachi (Sep’98 to Dec’01) ASSISTANT MANAGER MARKETING Job / Duties include: Create the goodwill of the company and the product in the new business areas. Responsible to assist the marketing manager, preparing reports and coordinate with the agencies, sharing ideas to maximize the sales. Look after the sales staff Activities and maintaining the best delivery status. DINERS CLUB INTERNATIONAL, Karachi. (Jun'95 to Aug'98) ASST. MANAGER MERCHANDISE (Service Establishment) Job / Duties include: To establish and retain the market value of the Diners Club Int. Charge Card. To establish the services of Diners Club International for the card holders. Contracting with the new retail customers for increasing the business. Responsible for full support to the outdoor staff and Handling the territories. COMPLIMENT REWARD Complimentary certificate in the field of medical from the Ministry of Health Ajman (UAE) ADDITIONAL INFORMATION Certificate of achiever's success training system workshop conducted by A.I.M WORLD – WIDE in Dubai (UAE). Gold Medal winner (June'04) PERSONAL DATA Father’s Name Date of Birth Marital Status Nationality Visa Status Driving License : : : : : : Wazir Ahmed Khan April 12, 1970 Married Pakistani Employment visa UAE ( Validity of 01/06/2014 )