NZQA registered unit standard
26702 version 1
Page 1 of 4
Title
Use a communications device, phonetic alphabet, and organisational
codes in a compliance context
Level
4
Purpose
Credits
6
This unit standard is for compliance officers who in their daily
work need to use a communications device.
People credited with this unit standard are able to: demonstrate
knowledge of the structure of communication in a compliance
context; demonstrate knowledge of communication devices;
use a communication device in a compliance context; and
demonstrate the use of the phonetic alphabet and
organisational codes.
Classification
Compliance and Law Enforcement > Compliance and
Regulatory Control
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 11282, Communicate using a radio telephone in a
compliance context, or demonstrate equivalent knowledge and
skills.
Explanatory notes
1
Definitions
Manufacturer’s instructions may include specifications, installation, handling, use, and
maintenance instructions and safety data sheets.
Organisational requirements refer to instructions to staff on policy and procedures,
which are documented in memo or manual format and are available in the workplace.
These include the application of legislation.
2
Legislation relevant to this unit standard is the Official Information Act 1982, the
Privacy Act 1993, and the Health and Safety in Employment Act 1992.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26702 version 1
Page 2 of 4
3
Assessment against this unit standard may be in relation to a wide variety of
compliance contexts, including all local government compliance contexts. This
means that communication must be appropriate to the performance context. Factors
to be taken into account include the role of the officer, the response of any clients,
and the desired outcome. For example, what is appropriate communication during
first contact in an emergency will differ from what is appropriate when an officer is
requesting assistance by radio, or requesting a list of contacts for a notifiable
disease, or conducting a routine discussion of an approval.
4
Outcome 3 may be assessed against in real situations or in simulated situations that
are as near as possible to real situations.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the structure of communication in a compliance context.
Evidence requirements
1.1
The communication structure is described in accordance with organisational
requirements.
Range
routine procedures, location of call, message, loss of network
coverage, caller identification, time of call, emergency procedures.
Outcome 2
Demonstrate knowledge of communication devices.
Evidence requirements
2.1
Technology for communication devices is described.
Range
2.2
may include – capabilities, PDA, network, coverage, cellphone,
RTs, CAD.
Evidence of three is required.
The use of communication devices applicable to the candidate’s own
organisation is explained in accordance with manufacturer’s instructions and
organisational requirements.
Range
The Skills Organisation
SSB Code 100401
may include – quick dialling, squelch control, base-field, PDAs,
paper rolls, channel use.
Evidence of three is required.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26702 version 1
Page 3 of 4
Outcome 3
Use a communication device in a compliance context.
Range
may include – fault reporting, towing, clearway, abandoned vehicles, vehicle
registration query, information requests, road obstruction, road closures, repeat
offenders, special vehicles lanes.
Evidence is required of five different messages.
Evidence requirements
3.1
Messages communicated are clear, concise, and task specific.
3.2
Confidentiality of client information is maintained during transmission.
3.3
Transmission is in accordance with organisational requirements.
Outcome 4
Demonstrate the use of the phonetic alphabet and organisational codes.
Evidence requirements
4.1
Use of the phonetic alphabet is demonstrated in accordance with organisational
requirements.
4.2
Use of organisational codes is demonstrated in accordance with organisational
requirements.
Planned review date
30 September 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
19 November 2010
N/A
Accreditation and Moderation Action Plan (AMAP) reference
0046
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26702 version 1
Page 4 of 4
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016