NZQA registered unit standard
Title
26684 version 1
Page 1 of 3
Build and maintain networks and relationships with internal and external stakeholders in a public sector context
Level
Purpose
5 Credits 6
This unit standard is intended for people who are employed in the public sector in positions where they are required to work directly with stakeholders of the organisation.
People credited with this unit standard are able to build and maintain networks and relationships with relevant internal and external stakeholders.
Classification Public Sector Services > Public Sector Core Skills
Available grade Achieved
Explanatory notes
1 This unit standard is intended for people who are employed in the public sector and is for application within their workplace.
2 Range
Performance of the outcomes of this unit standard must comply with the underlying values and responsibilities of people working in the public sector including Standards of Integrity and Conduct and the Treaty of Waitangi and its principles.
3 Definition
Stakeholders are individuals or groups which have some direct interest in the organisation and its products or services. Internal stakeholders typically include board members, managers and employees. External stakeholders typically include customers, providers of services, business owners, shareholders, employee organisations, and regulatory bodies.
4 The State Services Code of Conduct entitled Standards of Integrity and Conduct, available at http://www.ssc.govt.nz, is a resource for this unit standard.
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard 26684 version 1
Page 2 of 3
Outcome 1
Build networks and relationships with relevant internal and external stakeholders.
Evidence requirements
1.1 Techniques for building, maintaining, and accessing networks are demonstrated in terms of identifying stakeholders and establishing communication links.
1.2 Networking and relationship building opportunities are identified and initiation of communication is undertaken in a manner which promotes goodwill and trust in accordance with organisational requirements for service to stakeholders.
1.3 Networking and relationship building skills are demonstrated that are consistent with the public image and profile of the organisation.
1.4 Communication processes demonstrate tolerance of and sensitivity towards people from diverse backgrounds and cultures.
1.5 Communication methods are appropriate to the circumstances and relevant to the stakeholders.
Outcome 2
Maintain networks and relationships with relevant internal and external stakeholders.
Evidence requirements
2.1 Stakeholders are contacted at agreed intervals to maintain and strengthen relationships and in a manner which promotes goodwill and trust in accordance with organisational requirements for service to stakeholders.
2.2 A rapport with stakeholders is established and maintained in all subsequent dealings that fosters long term relationships and continuing mutual benefit.
2.3 Conflict resolution techniques are used where required to achieve objectives within the established area of responsibility.
2.4 Policies, procedures and activities designed to promote trust, satisfaction and goodwill are actioned promptly, accurately and willingly in accordance with organisational requirements for service to stakeholders.
Planned review date 31 December 2015
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020

NZQA registered unit standard 26684 version 1
Page 3 of 3
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration 1 22 October 2010 N/A
Accreditation and Moderation Action Plan (AMAP) reference 0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Consent requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation Limited info@skills.org.nz if you wish to suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401

New Zealand Qualifications Authority 2020