MEGHANATH
PERSONAL DETAILS
Visa / Tier 1 valid until: 19-04-2014
Nationality
: Indian
Post Code
: WC2H 7AS
Date of Birth
: 1987
E-mail
Mobile
Other
Linkedin
:
:
:
:
meghanath@outlook.com
07405544814
020 77665209
linkedin.com/in/meghanath
EDUCATION & QUALIFICATIONS
2011
2012
Masters degree in Mobile Communications
CCNA Certified
PROFILE
A 2nd Line Support Engineer specialising in providing day-today support in Cisco & Windows
domains to wide range of sectors; including education, retail, hospitality etc. Successfully
supported and implemented solutions for 5000+ users.
Proactively detect, diagnose and resolve performance and connectivity issues and perform problem
identification and root cause analysis.
A committed team player passionate about providing excellent customer service and posses the
ability to communicate with all levels of managements and non-technical staff efficiently while
working with-in an ITIL environment.
Seeking contract work, being available for both interviews and starts for any UK location.
TECHNICAL SKILL SUMMARY:
Operating systems:
Windows 2003 / 2008 / 7 / Vista / XP, Cisco IOS, Redhat 5.0,
Ubuntu, MAC OSX.
Hardware:
Cisco 2950, 2960, 3750 and 6500 switches, Cisco 1800, 2800,
2900, 3800 series routers, Cisco ASA 5510, HP / Dell / IBM
servers, desktops, laptops and thin clients, , HP / Xerox / Canon
printers, iPhone, Blackberry, Android.
Technologies::
TCP/IP, DHCP, DNS, WINS, POP3, FTP, TFTP, SNMP, LAN /
WAN, OSPF, EIGRP, WAP, 802.11 b/g/n, 802.1X, VPN, VLAN,
PVLAN, STP, Trunking, VTP, NAT, ACLs, VACL, Port Security,
MAC Address Filtering, AAA, RADIUS, TACACS+, NAC,
Syslog, subnetting, Routers, Switches, Hubs, Firewalls, Cisco
SDM, CCP, ISDN, Frame Relay, VoIP, Ethernet, Ether Channel,
DSL / ADSL, SSL, IPSec, RAID, iLO, DRAC, RDP, VNC,
Active Directory, Group Policy.
Software Packages/Tools:
MS Office2007 / 2010, MS Visio, MS ISA and Proxy Server, IIS,
VMware, Citrix, McAfee VirusScan, Veritas / Symantec
BackupExec, Netbackup, Norton Ghost, Norton / Symantec
AntiVirus, Trend Micro Web Security and Interscan suite,
Remedy, WSUS, WDS, BES, Exchange 2007 / 2010, MySQL
(fundamental), Lotus Notes, wireshark, solarwinds, nessus
scanner.
REFERENCES:
AVAILABLE ON REQUEST
Page 1 of 4
MEGHANATH
EMPLOYMENT HISTORY
Dec 2012 – Feb 2013
ISG PLC, United Kingdom
ISG is one of the world's leading construction company which has undertaken many projects and
built great and unique structures across the globe which includes London Olympic stadium, a data
centre for Google Saudi Arabia Pavillion at Shanghai and many more.
IT Support Engineer
Engaged to respond to the queries of 5000+ users, in a timely and accurate manner and resolving
queries to the user’s satisfaction. Reported directly to the Senior Engineers and collaborating
closely with other IT team members
Responsibilities:
 Providing 1st / 2nd line support to users.
 Installing and operating Windows desktop and server operating systems.
 User accounts management using Active Directory and Group Policies.
 Implementing and trouble shooting user mailboxes on Exchange Server 2007.
 Rollout, installation, imaging, management and maintenance of server infrastructure using
manual install and WDS.
 Implementing and troubleshooting Citrix user accounts with Citrix XenApp.
 Working with Blackberry Enterprise Server, maintaining, troubleshooting Blackberry mobiles,
iPhones and iPads.
 Managing and monitoring of backups in multiple locations.
 Responsible for supporting Microsoft Office 2003 / 2007 / 2010.
 Installing and configuration of routers and switches.
 Maintained numerous Cisco routers and switches including: 1800, 2800, 3800 series routers
and 2950, 2960, 3750 switches.
 Implementing NAT and ACLs on routers.
 Configuring Avaya and Cisco 7960 and 7970 IP phones.
 Password recovery, upgrading, restoring of Cisco routers and switches.
 Working with Lynksys, Asus and Cisco wireless access points.
 VLAN configuration, creating site-site and client-site VPNs.
 Administering and designing LANs, working with WANs
 Implementing layer 3 routing protocols such as EIGRP and OSPF.
 Assistance with training of staff and compiling procedural documentation.
 Ensuring compliance of ITIL process.
Achievements:
 Continually met support SLAs due to my ability to work under pressure, exceptional
organisational and customer service skills.
Technical snapshot:
Windows 2008 / 7 / XP, HP / Dell servers / desktops / laptops, Remedy, troubleshooting, BES,
Office 2007 / 2010, Cisco routers / switches, ITIL process.
Oct 2011 – Oct 2012
IntelliAlpha, India
IntelliAlpha is a fast growing Mobile Application Development and IT Consultancy with more than
70 employees and 12 clients in south India.
IT Support Engineer
Engaged to the queries of 1000 users, in a timely and accurate manner and resolving queries to the
user’s satisfaction. Reported directly to the Senior Engineers and collaborating closely with other
IT team members
Responsibilities:
Page 2 of 4
MEGHANATH

Installing and configuration of Cisco routers and switches.
 VLAN configuration and troubleshooting.

























Hardening of Cisco IOS using command line, SDM and CCP.
Administering and maintaining LANs, working with WANs
Implementing routing protocols such as EIGRP, OSPF and BGP.
Configuring Avaya and Cisco 7960 and 7970 IP phones.
Password recovery for Cisco routers and switches.
Working with Lynksys, Asus and Cisco wireless access points.
VLAN configuration, creating site-site and client-site VPNs.
Administering and designing LANs, working with WANs.
Implementing authentication mechanism using TACACS+ on Cisco ACS.
Utilization of diverse security technologies such as firewalls, antivirus and encryptions.
Working with Lynksys, Asus and Cisco wireless access points.
Upgrading, restoring of Cisco routers and switches.
Configuring Avaya and Cisco VoIP telephone systems.
Creating site-site and client-site VPNs.
Implementing Inter-VLAN-Routing.
Password recovery for Cisco routers and switches.
Configuring VTP and implementing Trunks using dot1q.
Creating the network diagrams using Microsoft Visio.
Installing and operating Windows desktop and server operating systems.
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
Installing and setting up Raid in HP / Dell servers
Rollout, installation, imaging, management and maintenance of server infrastructure using
manual install and WDS.
Networking and providing supporting for Windows, MAC and Linux issues.
Working with Blackberry Enterprise Server, maintaining, troubleshooting Blackberry mobiles
and iPads.
Managing and monitoring of backups in multiple locations.
Achievements:
 Continually met support SLAs due to my ability to work under pressure, exceptional
organisational and customer service skills.
 Successfully designed and implemented couple of client sites’ network infrastructure.
Technical snapshot:
Cisco routers / switches, Windows 2008 / 7 / XP, HP / Dell servers / desktops / laptops, Remedy,
troubleshooting, BES, Office 2007 / 2010, ITIL process.
Sept 2011 – Oct 2011
WorldSkills Organisation, United Kingdom
World Skills is the largest Art, Fashion, Information, Communication, Building, Social and
Personal skills competition event in the world. It is held in one of the member countries every 2
years and as of September 2008. World Skills consists of 50 members.
IT Support Engineer
Reporting directly to the IT Managers and collaborating closely with other IT team members.
Dealing with 200 user queries in a timely, accurate manner and resolving to the user’s satisfaction.
Responsibilities:
 Providing first point of contact to all users, receiving their queries via telephone / email and
logging into the system using Remedy.
 Prioritising the problems by level of importance and resolving issues in logical order and in
accordance with IT policy.
 Responsible for diagnosing & resolving hardware, software & end users problems.
Page 3 of 4
MEGHANATH




Developing the infrastructure and systems to meet the company’s needs.
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
Building and deployment of PCs, roll-out of software updates and patches.
Maintaining a wide range of computer hardware and software programmes.
Achievements:
 Successfully met all SLAs for desktop repairs
 Offered contract extension
Technical snapshot:
Windows XP, 7, Acer Desktops and laptops, Cisco Switches, Remedy, troubleshooting, MS Office
2007 / 2010, ITIL process.
Feb 2009 – Jun 2011
MSc in Mobile Communications, University of East London
Jun 2008 – Dec 2008
Brigade Consultancy, India
Brigade Consultancy is one of the known call centres in India providing support to HewlettPackard and other small companies.
Helpdesk Support
Responsible for taking & logging incoming calls & providing efficient customer support for all 1st
Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 400 users & on
average answering 40 IT calls a day.
Responsibilities:
 Providing technical support over the phone to all IT users.
 Handling incoming incidents via the phone / e-mail promptly and effectively.
 Taking ownership of a call and seeing it through to closure.
 Escalating calls and issues where necessary to senior managers & team leaders.
 Troubleshooting and providing configuration support for client desktop and networking
environment.
Achievements:
 Successful continual problem resolution with adherence to SLAs
Technical snapshot:
Windows XP, Vista, Call logging, Troubleshooting, MS Office.
Page 4 of 4