career summary

Tom T Thomas
215 N. Jefferson Rd. Modesto, CA. 95351
Phone: (209) 241-1859 | Email:
A highly analytical, Solutions-focused, team oriented IT professional with over 20 years of demonstrated success in customer
support. Hands-on skills with a solid working relationship with technical teams and senior management, seeking to
contribute to and grow with a dynamic, progressive and innovative organization.
Excellent analytical and problem-solving skills with a focus on Network connectivity, applications and hardware.
Effective communication skills, verbal, written, and presentation.
Thrives well under pressure and in a fast-paced, changing environment.
Strong organizational skills, able to prioritize and quickly assess what needs to be done.
Strong customer service orientation with highly professional and pleasant disposition.
Comprehensive understanding of common IT terms and technologies.
Extensive experience with routers, switches, TCP/IP, networking.
Technical Support Analyst | Verizon Wireless - Irvine, CA.
May 2000 ~ Jan. 2009
Provided 24/7 support to an enterprise network infrastructure for users in numerous retail locations, three data centers,
multi-platform vendors and in-house call centers throughout the United States.
Provided timely resolutions to mission-critical applications and escalations to Sr. management as considered necessary;
all while maintaining constant interaction with users, technical teams and vendors, employing remedy to manage
customer relations and agreed service levels.
Network Support Technician | Pacific Bell Network Integration - Dublin, CA.
Oct. 1997 ~ May 2000
Provided 24/7 monitoring, managing and repair of multi-vendor networks, working with Cisco/Nortel routers, switches,
circuits and routing protocols. Support included technical assistance to field maintenance personnel during installation
and repairs.
Responsible for the implementation, deployment and support of remote VLAN services for third party companies utilizing
Cisco 700/800 series routers for DSL and ISDN connections.
Help Desk Technician | Tencor Instruments - Milpitas, CA.
Jan. 1997 ~ Mar. 1997
Provided technical support to 1500+ end users, troubleshooting PC's, Applications and peripherals.
Administer Novell/NT passwords, additions and policy support management of secure ID RAS.
Network Support Technician | Mervyns - Hayward, CA.
May 1987 ~ Aug. 1996
Provided 24x7 IT technical support for 350 retail locations, remote business offices and distribution centers.
Supported technicians in the implementation of both desktop and POS systems.
Salvation Army – Modesto, CA.
Sept. 2011 ~ Present
 Successfully upgraded, expanded and improved performance of LAN and Wi-Fi communications.
 Provide janitorial services such as dish washing and bathroom cleaning for up to 150 clients.
 Provide assistance with the intake process of over 100 people nightly.
 Teach basic computer skills to live-in residents and prepare resumes to help them find gainful employment.
Arroyo High School - San Lorenzo, Ca. (1981)
General Education
WorkKeys Assessment Certificate (8/6/2015)
(6) Applied Mathematics
(5) Locating information
(6) Reading for Information