8acfe_IT Support Engineer

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RAKESH M CHOPADA
MSc IT, CCNA
rakeshchopra41@gmail.com
+971 55 862 1334
In pursuit of challenging and enriching assignments in Networking with an organization of high repute.
SNAPSHOT:
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Hands on lab experience in building and troubleshooting network configurations regarding the Cisco
Routers and Switches.
An individual having conceptual knowledge in:
o Cisco routers and Layer 3 switches.
o Router Services (DHCP, DNS).
A proactive learner with a flair for adopting emerging trends and addressing industry requirements to
achieve organizational objectives & profitability norms.
Effective communicator & negotiator with strong analytical, problem solving and organizational abilities.
SKILLS AND COMPETENCIES:
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Core Languages
Database
Web Technologies
Design Tools
Operating System
Network Tools
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L3 Technologies
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L2 Technologies
: C, C++, Visual Basic 6.0
: ORACLE(SQL, PL/SQL), MS Access, MySQL
: PHP, Asp.net, CSharp.Net, HTML, CSS, Jquery, Java Script, DHTML
: Photoshop, Dreamweaver, Front Page Editor
: Linux, Windows 7, 8, 10, VISTA, XP, 2000, 98, MS-DOS
: CISCO Packet Tracer, GNS3, Wireshark, Microsoft Network Monitor 3.4, IPscan 24,
Fiddler Web Debugger, Putty
: OSPF, EIGRP, RIP, Introductory knowledge about BGP, HSRP, VRRP, GLBP, VTP, STP,
VTP
: Trunking, Port Security
AREA OF EXPERTISE ON NETWORK TECHNOLOGIES:
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Static and Dynamic Routing Implementation and troubleshooting including RIP, OSPF, EIGRP
Installing, Configuring and Troubleshooting of Networking Equipment: Routers and Switches.
Can Manage and Configure an Internetwork with the help of WAN technologies like PPP, Frame-relay,
and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2, Introductory knowledge of Layer-2 Switching,
Vlan’s and Access-list.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
IP addressing and Subnetting, Routing concepts
Router: Basic Configuration and monitoring of Cisco routers
Vlan: configuration, switching isl, dotlq
SNMP on devices to allow for network management
HSRP, DHCP, DNS, FTP, TFTP
Redistribution of routing protocols & Network Migration from RIP to OSPF
Upgrade Cisco Routers, Switches and IOS using TFTP
FUNCTIONAL & MANAGERIAL:
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Streamlining operation procedures and advising management to adopt modern techniques, which help
organization to maintain flawless system.
Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan.
Extending technical support ensuring high customer satisfaction levels through prompt
re-dressed of their problems.
Interacting with the clients to talk about the problems and request regarding the complex system issues.
EMPLOYMENT RECITAL:
» G Force Sports Services, Dubai – UAE.
IT Support Engineer | February 2011 to current
• Role and Responsibilities:
o Installing and configuring computer hardware operating systems and network applications
i.e. routers, switches.
o Responsible for managing backups.
o Configuring routers for interoffice connectivity.
o Managing the website and keeping internal networks running.
o Provide technical day-to-day assistance and support for incoming queries and issues related to
computer systems and network.
o Maintain daily health check performance for computer systems.
o Network connectivity troubleshooting using command ping, tracert, telnet.
o Responsible for communication protocols, configuration, integration.
o Set up accounts and passwords for specific users with authorization to access networks.
o Effectively communicate technical concepts to non-technical users.
o Regularly monitoring and maintaining computer systems and networks.
o Other duties as assigned.
CERTIFICATION:
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CCNA R & S
WEB BASED TRAINING:
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F5 BIG-IP LTM Essentials
HOBBY SIMULATION:
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GNS3 – Deployed RIPv2 between 3 Cisco routers.
GNS3 – Build Hybrid network over redistributed network of RIP / OSPF.
GNS3 – Analyzed OSPF Message exchange using Wireshark.
GNS3 – Build network using method of Distance vector & Link-state algorithms
GNS3 – Configure InterVLAN Routing on Layer 3 Switches
GNS3 – Deployed EIGRP between 3 Cisco routers.
GNS3 – Deployed multiple VLAN using Trunking Protocol
Wireshark – Analyzed L2 headers for troubleshooting and knowledge purpose.
EDUCATION:
2010
M.Sc. (IT) from Saurashtra University, Rajkot, India.
2008
B.Sc. (IT) from Saurashtra University, Rajkot, India.
2005
HSC from Vidhya Vihar School, Rajkot, India.
2003
SSC from Vidhya Vihar School, Rajkot, India.
PERSONAL DOSSIER:
Full Name
Date of Birth
Languages
Marital Status
Nationality
Hobbies / Interests
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Rakesh Maganlal Chopada
9th Feb 1988
English, Hindi, Gujarati
Married
Indian
Listening Music, Reading, Driving
STRENGTH:
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Energetic and Quick Learner.
Self motivated.
Analytical, Self-Starter and Team Player.
Innovative and having solution finding approach.
Ability to develop relationships internally & externally to the team.
REFERENCES:
Available on request
DECLARATION:
I hereby declare that the information mentioned above is correct to the best of my knowledge.
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Rakesh M. Chopada
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